Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 77 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.

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Care Provided by Brabourne Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Genevieve Rodrigues (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Number of floors: 3

Funding & Fees Guide for Brabourne Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,576
    • Self-Funded Residential Dementia Care from £1,666
    • Self-Funded Nursing Care from £1,816
    • Self-Funded Nursing Dementia Care from £1,906
    • RESPITE Self-Funded Residential Care from £1,786
    • RESPITE Self-Funded Residential Dementia Care from £1,876
    • RESPITE Self-Funded Nursing Care from £2,026
    • RESPITE Self-Funded Nursing Dementia Care from £2,116

  • nursing fees plus FNC
  • (these prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brabourne Care Centre Reviews (77)

Total of 77, showing 21-40
9.8

Brabourne Care Centre has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Brabourne Care Centre has 77 reviews.

Overall Experience

  • 60
  • 12
  • 3
  • 1
  • 1

Date Published

77
12
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34
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Review from Pier M (Son of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eighteen months my mother was in Brabourne Care Centre she was cared for exceptionally well. I cannot thank the staff enough for their dedication.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your review. I'll share your kind words with the team.


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Review from Martin Y (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved from hospital to Brabourne and was not walking or eating much at all. The excellent care of the home and dedicated staff have ensured progress for my mother. I am deeply appreciative of all the loving care she is receiving and help to progress. We as a family are so happy we chose Brabourne,
cannot thank them all enough.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to care for your mother and support her progress. I'll pass your comments to the team.


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Review from Tina L (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to praise the staff who work on the dementia unit.
They have some challenging times there and all staff are calm and caring.
They need medals for the jobs they do.
I think they are all truly amazing.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words which I'll pass on to the team.


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Review from Marissa G (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Brabourne Care Centre in June 2022 initially on a short-term and eventually on a full-time basis. The team responsible for her care were excellent during some very challenging and difficult times for Mum and the family. The experience and dedication of the nurses helped give Mum
a certain amount of quality of life back as it meant we could take her out again on occasions. All of the carers, including the team providing her meals and refreshments were always caring and considerate, going out of their way to meet all of her needs, it was never too much trouble. The reception team were always welcoming and helpful and everyone supported us as the family. At no time did we feel concerned about the care Mum was receiving and we always knew she was also being catered for her specific diet. At the end, the team were very respectful and allowed Mum to pass away with dignity and respect allowing the family to be with her which was very important to us. Everyone was friendly and helpful.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We are sorry for your loss, and offer peace and comfort at this sad time. Your lovely comments will be passed to the team.


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Review from Michael P (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good place. Staff very friendly, went to visit a friend and they fed me. Unbelievable.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind review, we are always happy to make friends and family feel welcome.


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Review from Dave M (Nephew of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Have been to others to visit my uncle and nowhere is as good as Brabourne Care Centre. It's so nice when the staff know what you drink and bring it to you without asking. Very impressed.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, I'll share your comments with all the team at Brabourne.


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Review from P D (Wife of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's disease. He cannot walk now and is needing a hoist to get him out of bed and into his wheelchair. The carers look after him very well. He can experience hallucinations, dreams and confusion and they are patient with him. All the staff, carers, nurses, cleaners, and those who
provide drinks and meals acknowledge him and use his first name.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. It is our privilege to care for your husband and our team takes great pride in all they do. I'll share your comments with them all.


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Review from Gillian R (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for nearly a year before she passed away and was always treated well and was encouraged to join in all the activities. Every effort was made to make her feel included.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We are sorry for your loss, it was our privilege to care for your mother, and she will be missed by the care team at Brabourne.


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Review from P L (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 2 weeks of respite in Brabourne Care Centre in September. From the first day, I felt happy leaving her there. Every member of staff whatever their role was kind, friendly and approachable. They went out of their way to help and answer any concerns or questions we had. Mum of course was
a bit apprehensive on the first day but soon felt safe and comfortable. She told them that she wouldn't be joining in any activities but was kindly asked each day if she wanted to attend, which she appreciated. If the need arises for Mum to go into respite in the future, we would both choose Brabourne. Thank you.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. It was a pleasure to care for your mum and we would be delighted to help again if needed.


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Review from A T (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and was living independently in her own home. She wasn't coping anymore and when she went to live at Brabourne Care Centre in February, was anxious and withdrawn, seriously underweight and refused to eat, drink, wash or socialise. Through the constant care of all the staff, she has
put on some weight but more importantly, is social, relaxed and joins in all the activities. Her whole demeanour and quality of life have turned 180 degrees. I am so grateful to all the staff for the difference they have made to my mum's life and also for the support they gave me in the first few, worrying months.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. Our team will be delighted to read them and are pleased your mum has settled in so well. Thank you for trusting her to our care.


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Review from Jannette G (Wife of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was so good. For the person in care and for the family and friends who visited.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send your review, we are delighted that you were so happy with our service.


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Review from Melise B (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, has only been at Brabourne Care Centre a couple of months but in that time, she has thrived and I am absolutely thrilled with how well she is doing. She settled in very quickly and although she may not remember what happens from day to day because she lives in the moment,
those moments are happy and she is therefore generally brighter, happier, more active and engaged. The staff are incredibly friendly, attentive and are quick and available to manage the residents' and visitors' needs. I cannot fault Brabourne, the staff are fantastic, the environment is bright, clean and homely. Thank you Brabourne.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to welcome your mother to our home and so pleased that she has settled in so well.


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Review from Sally M (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely supportive staff during my mother's residence and at the time of and after her death.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send a review, it means so much to the team. It was our privilege to care for your mother and to be there for you in difficult and sad times.


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Review from Colin H (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Mum is happier there rather than in hospital. All staff are welcoming us whenever we call to see Mum. I feel that she is in good hands.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it's our great privilege to care for your mum.


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Review from Debbie F (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were naturally anxious to find the right nursing home for our mum when it became necessary due to her deteriorating physical health and sadly her demising verbal capacity.


Bradbourne Care Centre was one that appeared suitable and she was transferred there on 20th December 2022. From

the beginning, we were pleased with the surroundings, facilities and general atmosphere, more importantly by the fabulous, patience and care of the staff in all areas. After a period of assessment, Mum was transferred with our consent to the dementia unit where she is in the best possible environment for her and cared for by excellent staff.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. We are privileged to care for your mum and welcome you all to our extended Opus Care family.


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Review from John H (Son of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum got over her initial fear of going into a care home, she would tell anyone who visited that the staff were always very kind and do everything they could to help her and everything was so clean. Mum made some good friends in the home and when she passed away, the staff included us in their kindness
and helpfulness.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you so much for your kind words, which mean a great deal to all the staff that cared for your mum. It was our pleasure to look after her and to provide her with the comfort and companionship she enjoyed so much. We send our heartfelt condolences to you and your family.


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Review from Karima F (Stepdaughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my dad had to go into long-term care last month for nursing care (dementia), he has settled so well. The staff are fantastic. One staff member, in particular, is amazing and keeps us up to date and I cannot fault any of the staff, they are always so welcoming and offer drinks and cakes, daily.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. We appreciate you taking the time to share your views.


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Review from Carole H (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had dementia, entered this care home from hospital. She was confused, upset, agitated and frightened and resistant to any personal care. She soon relaxed and told us she was happy and felt safe. She made it obvious she liked and trusted the staff. My sister visited almost every day. Mum
was always clean and well-dressed. All the staff were always friendly and welcoming. Mum sadly died unexpectedly, just after Christmas. Our family were so pleased that she was allowed her final hours in a place she felt safe, with people she knew and trusted. Thank you.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. We'll pass your comments on to the team, who will be touched to know that their care has helped support the wider family too. It has been our privilege to have cared for your mother.


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Review from Katherine N (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I do not have any comparison - my mother was well looked after and occupied during the day. She appeared clean and well-dressed. She was not lonely and appeared to enjoy the company of staff and other residents. The well-being team enabled her to communicate with me (her daughter) several times
a week. I could only be with her occasionally but it was always a positive experience. She was stimulated by staff and activities

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send in your review., our care team will appreciate your kind words.


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Review from Sarah B (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with amazing staff. They looked after my mum who was in rehabilitation. They also took great care in looking after ourselves too. They made us feel very welcome and couldn't do enough to help us all. One staff member, in particular, was amazing, making sure we were well looked after
with plenty of tea and cake! Every single staff member played a massive part in making my mum's stay, a home-from-home experience.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments. It was a pleasure to look after your mum. We would be delighted to help again if needed.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Brabourne Care Centre is calculated as follows: ( (317 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 10 Mar 2025

We have beds available in selected suites, please contact us for the latest information


Awards / Recognitions (0)

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Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.