Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 77 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.

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Care Provided by Brabourne Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Genevieve Rodrigues (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Number of floors: 3

Funding & Fees Guide for Brabourne Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,576
    • Self-Funded Residential Dementia Care from £1,666
    • Self-Funded Nursing Care from £1,816
    • Self-Funded Nursing Dementia Care from £1,906
    • RESPITE Self-Funded Residential Care from £1,786
    • RESPITE Self-Funded Residential Dementia Care from £1,876
    • RESPITE Self-Funded Nursing Care from £2,026
    • RESPITE Self-Funded Nursing Dementia Care from £2,116

  • nursing fees plus FNC
  • (these prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brabourne Care Centre Reviews (77)

Total of 77, showing 41-60
9.8

Brabourne Care Centre has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Brabourne Care Centre has 77 reviews.

Overall Experience

  • 60
  • 12
  • 3
  • 1
  • 1

Date Published

77
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Review from Pam G (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Brabourne for eight years until she sadly passed away in July. Throughout her time at Brabourne, she was very well cared for and always clean and well groomed. In her early years at Brabourne, she enjoyed time in the lounge with friends she made, finding an interest in new
hobbies and always loved to participate in the entertainment provided. When covid arrived it was a challenging time for staff, residents and family, but Brabourne did absolutely the very best they possibly could in such difficult circumstances. Spending eight years at Brabourne, Mum got to know many of the staff really well and was lucky enough to have continuity of care throughout her time there, with many of the same staff caring for her from the day she arrived until the day she sadly passed away. During Mum's last few days the staff were very kind to my brother and me, helping to guide us through such a difficult time and showed true compassion and care. Thank you to all at Brabourne.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind and thoughtful words, which we appreciate all the more at this difficult and sad time for you and the family. It was our privilege to care for your mum for 8 years, she will be sadly missed. We are here to support you over the coming weeks and months. If you need us, please feel able to drop by at any time.


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Review from David B (Son of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers from Alzheimer's, late-onset and we needed to find her some respite care whilst taking a family break. Brabourne Care team were fantastic and carefully and compassionately guiding us through the whole process. Mum was made to feel welcome and settled with ease. The professional nursing and
level of care she needed was tailored exactly to her individual requirements. I would have no hesitation in recommending Brabourne Care Centre and will be forever grateful.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments, our team will be delighted to read them. We hope we are able to welcome your mum back for another visit and to support the family at anytime you need us.


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Review from M O (Wife of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could leave zero stars I would. Staff and management have no intentions to honour their policies or promises to right wrongs. The most vulnerable patients lives put at risk due to staff failing to answer buzzer, the excuse offered by management "a power cut" which is more alarming as it happened
all day every day. Allowing patients with compromised mental capacity to choose and eat totally inappropriate meals for their dietary needs. I requested several times a complaints form and was finally sent what looked like a primary school child's homework, ridiculously unprofessional for serious issues. Family members attended a meeting with management but came away with nothing but lame excuses.

Reply from Genieve Rodrigues, Care Home Manager at Brabourne Care Centre

We are deeply sorry that you feel this way, we continually strive to achieve first-class care for all our residents. A thorough investigation has been undertaken by both the Regulatory and Local Authorities and this has been concluded to their satisfaction. Again, I can only apologise for the distress caused across the various hospital/care establishments that you encountered and offer my reassurance that we work hard to continually learn and improve.


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Review from Archibald G (Respite Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very caring and were so helpful at all times. The food was excellent and very plentiful. The staff were always on hand because I was wheelchair-bound most of the time.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to provide a review and for your lovely comments which will mean so much to all the Opus Care team.


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Review from L G (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Brabourne Care Centre in April 2022 for end of life care. We are very happy that she spent her last three weeks there. The staff were very welcoming and caring to our mother as well as to us, her family. She was always clean and well taken care of. The staff members communicated
clearly with us and our mother, who also had dementia. When we realised that it was near the end for our mother, they allowed family members to be with her around the clock, so we were there in the final moments. We are very grateful to Brabourne Care Centre and their staff.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you so much for taking the time to write your review, whilst grieving the loss of your mother. We were privileged to spend time with your mum and your family and we thank you for trusting her into our care. She will be sadly missed.


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Review from C J (Wife of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What I really appreciated at Brabourne Care Centre was the availability, the support and the kindness of the leading staff for both the resident and the resident’s family. They do their very best to keep the family informed, involved and to accommodate the resident’s needs. That is so much appreciated.
The carers are also very nice, very helpful and very respectful toward the residents. They take their time and are very calm with everyone. The bedroom is kept very clean and the newly refurbished lounge and dining room make the residents feel positive, relaxed and at home.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words and thoughtful review. We like to work in partnership with families and place emphasis on keeping everyone fully informed. Our staff will really appreciate your positive comments on the care we provide and the homely environment we offer, thank you again.


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Review from M C (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident in Brabourne Home. I have found that my husband is well looked after and cared for by all the staff, who are most helpful when I need help and advice. This is my husband's second stay and I have been self-funding with the hope of him becoming a permanent resident with the help
of the government, in your facility.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it's a pleasure to care for and support your husband. We welcome you all to our extended family, both now and again in the future.


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Review from Celia C (Sister-in-law of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very warm and friendly. Clean and smelling very nice. The staff are very good and caring and very helpful. Would really recommend to friends and family.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it means so much to the team to hear your kind words. We strive to provide the best care and companionship to our lovely residents and providing a comfortable setting is an important aspect of all we offer.


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Review from D W (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was settled in very quickly. Our major concern was Mum's care. The staff are just lovely and we feel Mum is treated with dignity and respect and the staff are kind to Mum. The home is an hour at least drive, however, no way would we move Mum closer, as the care and kindness are our major priority.
Thank you, Brabourne.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for entrusting your mum into our care, it's lovely to hear she has settled in so well and it will mean so much to the team to hear your kind words.


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Review from John H (Husband of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The delivery of medication to patients seems a bit erratic, especially in the evenings and the night staff have a poor understanding of English, to be able to understand the needs of a vulnerable patient.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We're sorry that you feel we have fallen short on delivering the first-class care that we aim for and pride ourselves on. We would welcome the opportunity to discuss your experiences and undertake a thorough review. All our staff are highly trained and speak English to the required British standards, again we are sorry if an incident has led you to doubt this, and we would welcome more insights into the occasions you mention. If you can discuss the specifics directly with us, we are always willing to listen and learn. Offering the highest quality of care for our elderly residents is our passion.


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Review from K W (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was so kind to my mum. Thank you.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for entrusting her into our care. It is a privilege to look after loved ones and their families and we really appreciate you taking the time to share your support.


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Review from D S (Daughter-in-law of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Brabourne have been very kind and helpful at all times. We have no complaints.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. Our staff will really appreciate you taking the time to share your thoughts and experience.


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Review from T L (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I can't use names, I would like to say that all the people who had dealings with my mother were excellent. From management to covid testers, caring staff and cleaners, all were so polite and caring, I could not have asked for more. When our mum passed away, we were notified very promptly. Thank you
to all staff.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you - it has been a privilege to support your mum and your family, and it means so much to us to have been able to have been entrusted with her care. She is much missed by all the staff.


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Review from S W (Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the staff and management were friendly and professional in their care and dealing with me.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments, it has been an absolute pleasure to look after you. Warmest wishes for the New Year from everyone at Brabourne Care Centre.


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Review from S D (Respite Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff. I found the menu didn't cater for vegetarians but staff were happy to buy in if required. My only concern was a diet rather too focused of dairy which was a problem with high cholesterol. Often staff shortages appeared to put pressure on nurses and carers but there was
no decline in their ability to do the job with a positive and kind attitude. Efficient cleaning and laundry (done with a smile.) I felt confident with the physio support.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your constructive and valuable feedback. It gives the staff a real boost to know that families and residents acknowledge their commitment and dedication. I have passed on your concerns about the nutritional merits of the vegetarian menu to our chef and manager. We would welcome the opportunity to talk with you directly and involve you in reviewing the menu further. Once again thank you for taking the time to share your experience and your kind support.


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Review from D S (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given to mum throughout her stay at Brabourne Care Centre. She was made very comfortable and the family were kept up-to-date every step of the way. A lovely calm setting.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it's been a pleasure to care for and support your mum. We really appreciate your kind comments.


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Review from J C (Wife of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has severe dementia, spent three and a half days respite at Barbourne Lodge. I was struck by the efficiency and cleanliness of the home. The friendliness and professionalism of the staff and the attention to detail to ensure my husband's visits went smoothly. They were very kind and
caring people. It was a very safe and realiable environment.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to share such lovely feedback. We pride ourselves on offering the highest standard of care and are delighted that this was your experience when your husband visited, our team will be really pleased to hear your kind comments.


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Review from S G (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had 2 weeks of respite. I was a little worried as he has never been in a care home. To my absolute delight dad was very happy he said he was very well cared for and treated with respect.
A big thank you to all the staff involved with my dad.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, it has been our pleasure to look after your dad and we're delighted to have been able to settle any worries you may have had.


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Review from A T (Resident) assisted by family/friend published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing about Brabourne Care Centre is the carers who work to learn what you think and try and help me.

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Review from S F (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always get a warm welcome from reception when we arrive and everyone seems caring.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Brabourne Care Centre is calculated as follows: ( (317 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 10 Mar 2025

We have beds available in selected suites, please contact us for the latest information


Awards / Recognitions (0)

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Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.