Review from L B (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Have been very happy with the care my mother has received. All the staff are friendly and caring. When I leave mum I know she is being well looked after. The most valuable asset the home has is its staff. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Wife of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

The staff were extremely helpful and went out of their way to accommodate our needs especially arranging visits. They made me cups of tea while I waited for the Covid results. The room had a smell of urine although it was always clean.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. We appreciate opportunities to monitor and respond. We go to the highest lengths to maintain cleanliness throughout the home. We always ensure the personal comfort of all our residents, although there may be occasions when personal care creates unpleasant odours we always work quickly to thoroughly sanitise/refresh all areas. Our staff are indeed a great asset and will appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion T (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience

My mother was sent to Brabourne after a short stay in hospital for rehabilitation. Since being there her health has improved considerably.
All the staff are very friendly and undertake things in a professional manner. The place is always clean and tidy. They are looking after my mother with great

respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Really happy with the care my mum receives, she is happy and says everyone is kind and enjoys the food. she always looks clean and fresh. All the staff are friendly and the lady on reception is very helpful and polite. The place is clean and nicely decorated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen O (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

My mother is fortunate to be in Brabourne Care Home. I always find the hard-working and dedicated staff very helpful, friendly and easy to deal with. Care homes have been placed under considerable extra pressure by the pandemic but it appears to me Brabourne has coped very well and professionally in

a difficult situation. I believe my mother is happy in the home. I and my family are very grateful to the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

We have found the care provided during mum's residence to always be kind, compassionate and accommodating.
As mum's dementia has deteriorated her needs have changed but this has been handled with sensitivity and full communication with the family.
During these difficult and unprecedented times of

Covid-19, we have always felt she has been kept as safe as possible and been reassured by the protocols which have been put in place.
Bravo Brabourne and the entire team who work there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been at Brabourne since February this year. The home is always clean and tidy and the staff are excellent. The staff always have time for my mother and I and they are very friendly. The food is excellent according to my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

My mother was taken to Brabourne Care Centre two weeks ago, from having a long stay in hospital my mother was seriously ill and has many different specific care needs.
Since arriving at Brabourne, all the staff have been approachable, helpful, bright, friendly and always accommodating for my mother

and the whole family.
The environment is clean, light and has a lovely feel to it, the staff are very informative, caring and will always adapt any visit where they can, their understanding and compassion is outstanding and the duty of care is of the highest standard.
I would like to personally thank every member of staff who works there regardless of job as they are a lovely team and it is like a family working together to care for our loved ones.
In the times we live in at the moment with the added worry of Covid and limited time and availability to see my mother, I can't express the thanks first-class treatment she has received from all staff, so again Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

I have been very well looked after both night and day. The staff are excellent carers, very capable and sympathetic to the resident's needs with medical staff who are efficient and vigilant in their care of those who need their help and medication. Food is cooked in-house and is very appetising. The

rooms are cleaned every day by a team of excellent carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas W (Husband of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

I would like to have said that following some six weeks in Brabourne Care Centre my wife's rehab was a great success, but sadly I can't. My wife has Parkinson's and was struggling to walk, so she was taken here for rehab to improve her mobility. Unfortunately, she was left in bed for days on end with

just occasional rehab input. If you know anything about Parkinson's you will know the patient needs to exercise at least once an hour during the day otherwise they seize up and reversing this is very difficult, so to be left in bed for most of the time over a six week period is extremely damaging. To say this is heartbreaking for me would be an understatement as she can't even stand now let alone walk, in just six weeks. I found the staff pleasant enough but there didn't seem to be enough of them and the ones I spoke to really didn't understand Parkinson's. It would have been better if they'd refused to take her because at home I could get her to move a bit. Heartbroken!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Nephew of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience

My aunt went into Brabourne after a hip operation in February 2020 for rehabilitation and was stuck in there due to COVID-19. Unfortunately, we were duped into thinking this was a good care home for my aunt by the good reviews already posted here. But it is not a good care home and the lack of care

my aunt received during COVID-19 has led her to be permanently bed bound. We have had to complain about the care my aunt received several times and the last complaint has still not been dealt with. We have taken her out of the care home.
Find another care home if you want your relative to come out thriving after an operation. There is only one good thing about that place and that is the receptionist.
We are extremely disappointed with the care and would never recommend anyone to go there. Let's see if this posted as a review or they just post the good ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

Since my father was taken into care from day one up until he passed away on 30/06/2020, I can only say that everything and everybody at the care home were caring, sympathetic and always very polite. It wasn't only the care of my Dad's well-being, it was also shown to his family members when they were

able to visit him as well.
I myself am extremely grateful for the last 2 weeks he was with us, that I could be with him to comfort him, thanks to all the staff involved. We cannot thank you enough, even in my Dad's death, they all showed him so much dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

My elderly mother has been in Brabourne Care Centre since December 2019. During this time she has experienced a very high standard of professional, compassionate and understanding care form all members of the team. She is treated with dignity and respect and the carers have a sympathetic and kindly

attitude to her needs, combined with a high level of professionalism. I recommend Brabourne without reserve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky C (Daughter of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience

From the moment my mum entered the care home we felt so comfortable with the care she received. Nothing was too much trouble. They looked after her and made myself and my sister very welcome. From the nursing staff, the carers and the cleaning staff they showed my mum such kindness. They always kept

my mum clean and comfortable and her room was spacious, bright and clean. Unfortunately, my mum was very poorly and her stay in the home was only 6weeks. When she passed away they were genuinely saddened. We thank all the staff at Brabourne Care Centre for making our mums last few weeks as comfortable and pain-free as they could. We will always be grateful to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hermione B (Wife of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

I am confident that my husband is having the best care and that he is happy to be resident in Brabourne Care Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

My mum has been under the care of Brabourne since March this year and has now sadly passed away.
I want to acknowledge the excellent care of my mum during her short stay.
The nursing staff, the carers and the cleaners all had a massive impact on my mums wellbeing.
They all showed compassion to

the end and I will always be grateful to them.
Brabourne Care Home comes highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Respite Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience

Hi as a nurse I have been very impressed with the high standard of care, maintenance of individual independence and inclusion in a variety of patient activities. The staff are excellent, and the cleanliness and maintenance of the environment are above standard. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Brabourne Care Centre

Care Provided by Brabourne Care Centre

Good to Know

Funding & Fees Guide for Brabourne Care Centre

Facilities