Broad Oak Manor Care Home

Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF
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9.8 69 Reviews
  • Broad Oak Manor Care Home, Dartford
Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC registered to provide care for over and under 65 years. It's not far from the busy M25 and A2.

There are lots of places where residents can seek out company or enjoy a little quiet time, with the home having a cosy feel whilst retaining charming period features. They can get their hair or nails done in the salon, settle down with a book in the quiet lounge, or join in with an activity. The home is surrounded by lovely landscaped gardens.

A varied food menu is available, and meals can be enjoyed in a dining room, though residents can choose to eat in the privacy of the bedroom if desired. Snacks, lighter options and homemade cakes are available throughout the day as well as a night bite menu.

The home always listens carefully to what the residents have to say, especially when it comes to planning activities. Pamper sessions, flower arranging, movie nights, and arts and crafts among the many activities that residents can choose from seven days a week, including those who are less mobile.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Broad Oak Manor Care Home'.

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Care Provided by Broad Oak Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helona Begum (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Broad Oak Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s plenty for residents and families to do in the area. Within easy reach are Darenth Country Park, Bluewater, and St John’s Jerusalem – a National Trust chapel and gardens. There’s also a fishing complex and a clay-pigeon shooting range close by.


  • Parking

  • There’s plenty of on-site parking.


Broad Oak Manor Care Home Reviews (69)

Total of 69, showing 1-20
9.8

Broad Oak Manor Care Home has a Review Score of 9.8 (9.810) out of 10, based on 19 reviews in the last 2 years. Over all time Broad Oak Manor Care Home has 69 reviews.

Overall Experience

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  • 23
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Date Published

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Review from Ken D (Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The food can be a school dinners, but you can ask for specific items, if they fall within the budget. The staff are usually helpful and well intentioned. I normally entertain myself and am not bothered with activities, but there are dedicated members of staff who organise activities, since local government
pay for me, I don't know about value for money

Reply from Fran Donno, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. We are pleased to hear that you are looked after and cared for well and it is always lovely to hear words like "Helpful" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from H A (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Broad Oak Manor for 8 years and staff work very hard to create a warm and welcoming environment for residents and family members.
I have peace of mind knowing that Mum is safe and well cared for. The staff are excellent and cope with the challenges of the work with good humour and kindness.
I appreciate being able to be with Mum at any time of day or night, particularly when she isn't feeling too well. It feels like a home from home. I'm very involved with all aspects of Mum's care and staff are very supportive of this.
When it was Mum's 100th birthday last year - staff pulled out all the stops to make it a special and memorable event for Mum. High praise for all the staff.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your kind words. We are happy to hear you feel like a part of our Broad Oak family and we are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "excellent and cope with the challenges of work with good humour and kindness" being used to describe our care. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.


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Review from S C (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Broad Oak Manor my aunt has made many friends among the residents and staff. She has settled well. Everyone is caring and considerate of her needs. I cannot praise them highly enough.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care and we hope Broad Oak Manor care home did everything possible to make the transition as easy as possible. We hope to continue providing your Aunt with the best possible care.


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Review from M H (Niece of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was treated with dignity and respect by the nursing and care team at Broad Oak Manor Care Home. I simply cannot praise their professionalism and compassion highly enough. In particular, the nursing care my uncle received was very impressive and gave me peace of mind. I knew he was in exceptionally
capable hands and I deeply appreciated the time they took to keep me informed. I was very impressed by the range of activities for the residents. On my uncle's birthday, it was touching to see the lengths to which the team went to mark the day. It was deeply appreciated. The leadership and administration are second to none. Without hesitation, I would recommend Broad Oak Manor.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your lovely review. We hope Broad Oak Manor Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear words like "simply cannot praise their professionalism and compassion highly enough" being used to describe our care. Hopefully, you will go away from this feeling like your uncle received the best possible care.


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Review from Denise M (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Run by a proactive, responsive and strong leadership team. The manager's attitude of 'yes, we can make that happen' is reflected in the behaviours across all employees. They go to great effort to fully understand Mum's needs (and ours) and have quality, hard-working, committed, loyal and
caring staff many of whom have been there for over 12 years. They have established a close working relationship with a local GP surgery with regular visits from an actual doctor (yes, a real live doctor!) who is very hands-on. The atmosphere is relaxed, fun, and caring. Information and updates are quickly shared with everyone being committed to making people feel comfortable, safe and at home.
Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Broad Oak Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Broad Oak Manor for your stay.


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Review from Kathryn H (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent four very happy years at Broad Oak Manor. She was treated with dignity, compassion and respect. She was a private individual and her desire to be quiet at times was appreciated. However, she was also encouraged to take part in the many activities that were organised and she had lots of
fun doing so. The staff were always kind and we saw numerous examples of how fond they were of her. She, and we, regarded them as her second family. The nursing care she received was excellent and we always felt she was in very safe hands. I would have no hesitation in recommending Broad Oak Manor to anyone, who is looking for residential nursing care for a loved one.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you all feel like part of our Broad Oak Manor family. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mum received the best possible care.


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Review from A B (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Broad Oak Care Home in April 2024 and so far has enjoyed her experience once she has found her feet and was settled in. The settling-in process and readjustment to the Care Home took a few weeks, but that is only to be expected.
The staff and helpers have all been very kind, caring,
friendly and professional. They have made my mum feel welcome and help her when needed. The food is very good and there is the choice of eating in the restaurant or in her room.
One of the many good aspects of the home is the daily morning and afternoon activities available. This helps Mum engage with others and get the exercise and company she needs.
I would also like to comment on the helpfulness of Broad Oak's management in helping my mum decide which room was right for her. That was very kind and nice of the whole team.
The nurse helps my mum with her daily tablets and any medical needs which is a reassurance.
Thanks to all the Broad Oak staff.

Reply from Rosie Smith, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to write such a lovely review for the staff at Broad Oak Manor. It is wonderful to hear that your Mother has settled into our home. It is always great to hear words such as "kind", "caring" and "professional" being used to describe our staff. It is wonderful that your Mum is engaging with the activities in the home and that they are providing the stimulation and company that needed. We will of course pass on your kind words to the staff at Broad Oak Manor who work with your Mother daily. We wish your Mother well and hope she continues to enjoy her stay with us!


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Review from D Y (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff kind and very helpful.
My mum is a lot better in herself and happier and looks so healthy now she is eating now and more mobile. I can go on holiday now knowing she is safe and in good hands.

Reply from Rosie Smith, Customer Advisor at Broad Oak Manor Care Home

Hello and thank you for taking the time to leave the staff at Broad Oak Manor a review. It is lovely to hear words such as "kind" and "helpful" to describe our staff. We are so pleased that your Mum's health has improved and that she seems a lot happier. We are thrilled that you feel comfortable and can now enjoy your holiday knowing that your Mum is well cared for.


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Review from Lizzie H (Granddaughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was a resident of Broad Oak for 4 years. Although she was initially apprehensive, the staff were very patient and excellent at helping her settle in.
From there, we saw her develop a new level of confidence and joy, joining in the range of activities and entertainment - she enjoyed dancing,
music and even holding snakes! The staff understood her individual needs, and how important dignity, independence and pride were to her - and they ensured that this was respected right through to the final moments of her life.
She always told us how lovely the staff were. This was important to us all and a great comfort in her last days. Every member of staff from the management team to carers, nurses, kitchen staff, and cleaners has treated her like a member of their own family. We can't thank Broad Oak enough for everything. We feel so lucky to have found such a great home for my Grandma in her last years, and we wouldn't hesitate to recommend them.

Reply from Rosie Smith, Customer Advisor at Broad Oak Manor Care Home

Hello and thank you for taking the time to leave the staff at Broad Oak Manor such a positive review. We are so pleased that your grandma developed such "confidence" and "joy" within the care home. It is wonderful to hear that the staff treated her with such care and that they respected her "dignity" and "independence". We are pleased that the staff within the home were such a comfort to your grandma in her final years and that the home is thought of so highly in your family.


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Review from Christine A (Daughter-in-law of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was looked after by very kind thoughtful caring staff throughout her three years in Broad Oak Care Home. Mum liked the food which for her was little and often which suited her small appetite. Although Mum was bedbound she wasn't short of company, she liked her door left open so that all the
staff could say hi on the way passed or drop in for a chat. We were comforted by the fact that Mum thought of Broad Oak as her home and knowing that she was being well looked after by kind and friendly staff.
As Mum viewed Broad Oak as her home we were delighted that the home allowed Mum to make her final journey from the care home, we cannot speak highly enough of the care Mum and the family received.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one was well cared for and looked after. Thank you again for choosing us for your Mother's care.


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Review from Margaret E (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Broad Oak Manor Care Home since September 2020. She is in a wheelchair and needs full personal hygiene, medical as well as physical care. The care my mother has received at all times has been excellent - the staff, across all levels, have become friends as far as my
mother is concerned and her every need is catered for. Given her age and personality, my mother is not the easiest of people to deal with, however, the staff have never let that bother them and have remained extremely friendly, pleasant and caring at all times and my mother recognises this! She readily admits that she is very happy being a resident of the care home and loves the staff and the way they care for her and help her
My three brothers and I are so delighted that we were able to find such a terrific care home for our mother (particularly given the circumstances in 2020 and my mother’s physical and medical needs) - it is such a great comfort to us to know that she is happy.

Reply from Fran Donno, Customer Service Adviser at Broad Oak Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to help you and your family through such a difficult time. We are pleased to hear that your mother is happy and content. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Kevin S (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care given to Mum by all the staff. The home is always clean, the staff polite, helpful, happy and have time to spend with the residents never appearing to have to rush. The activity coordinators do lots of one-to-one activities with those who are bed-bound. The home always has a bright
and happy atmosphere.

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave such a nice review. We are really pleased to hear you are so happy with the care provided to your mum in our home. Thank you for choosing Broad Oak Manor for care.


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Review from R O (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very pleased with the care and attention given to the residents. We have no complaints we find the care team very approachable and friendly. Always willing to answer any questions and queries.

Reply from Eden Tomlinson, Customer Service Adviser at Broad Oak Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.


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Review from Rosemary C (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mother arrived, she was treated with great respect. All the staff at the home made her feel welcome and soon all learnt her name. The food is excellent. The activities are good fun for the residents and keeps their minds active. I can't say enough about the staff they are all excellent
and very friendly. My mother loves it at Broad Oak Manor Care Home and we can relax knowing my mother is safe and being well cared for.

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel so at ease with your mother in our care. Please let us know if there is anything we can do to accommodate her further and make her stay as comfortable as possible.


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Review from David S (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with Broad Oak Manor Care Home. We had a lovely welcome when we arrived, the staff were friendly and efficient and the home is very clean and tidy. Our Mum’s room is very nice and she is very happy.

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is so well cared for and looked after in our home. Thank you for choosing Broad Oak Manor for your Mum's stay.


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Review from Susan S (Friend of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean friendly atmosphere. Nurses are approachable and seem happy to help. Care staff are very polite and obliging. Staff appear able to manage residents with occasional behaviours that challenge.
The food is very good my friend is eating better then she ever has and enjoys her meals.
Staff treat
my friend with dignity at all times and her care needs are met.
There is a good range of activities available even to those that aren't mobile.

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Friend in our care, and that if anything, her quality of life has improved with our accessible activities and delicious meals. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Pauline F (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with how everyone is so friendly and the staff can’t do enough For the residents. Mum is very happy and made friends and she loves to join in all the activities and going outside in the beautiful garden.
The staff always makes the visitors welcome, very happy, friendly.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. It is always nice to hear words like “friendly” and “staff can't do enough” being used to describe our care. We are happy to hear you feel like a part of our Broad Oak Manor family. We hope to continue providing your mum with the best possible care.


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Review from M H (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been very sensitive and understanding for my mum coming into the care home for the first time and helping her feel safe and happy and able to make friends again and now feeling this is her home.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from N M (Daughter-in-law of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t rate this care home high enough! My mum has been here since October 2022, from Christmas cards, to birthday cards and cake to Easter eggs, she’s included in it all. The staff are attentive and take care of her in an unbelievable way, given her fragile state.
Highly recommend this care home
to anyone.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. It is always nice to hear words like “attentive” and “unbelievable” being used to describe our care. We hope to continue providing your loved one with the best possible care. Thank you for choosing Broad Oak Manor for her stay and we look forward to seeing you again soon.


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Review from Louise E (Daughter-in-law of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Broad Oak Care Home in August 2022 after stays in the hospital and other rehab and assessment units. We wanted to find her the best home that she could be happy and comfortable in, so we arranged to view the home, it's a beautiful home with lovely gardens and very comfortable
rooms throughout the home. We picked Broad Oak and arranged for mum to move there. After a settling-in period, she now loves living there and gives us peace of mind too, the staff are so lovely, very friendly and very caring. It's lovely that we can join in as a family in some of the activities they put on, especially at certain times of the year like Christmas etc. Mum is happy and comfortable loves all the staff and feels that it is also her safe place! Thoroughly recommend this home!

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. We are so happy to hear your mum feels like she is safe and comfortable. We will certainly pass your comments on to the manager and if you need any further support please do not hesitate to let us know.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Broad Oak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Broad Oak Manor Care Home is calculated as follows: ( (180 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 221 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broad Oak Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Nursing and private residential ensuite beds available.All rooms are tastefully decorated and come with aerial points for televisions, telephone points and a 24-hour call system for added peace of mind. Some of the rooms overlook the home’s attractive garden. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Broad Oak Manor Care Home

What types of Care is Broad Oak Manor Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broad Oak Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Broad Oak Manor Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Broad Oak Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Broad Oak Manor Care Home to the centre of Dartford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.