Broad Oak Manor Care Home

Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF
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9.8 69 Reviews
  • Broad Oak Manor Care Home, Dartford
Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC registered to provide care for over and under 65 years. It's not far from the busy M25 and A2.

There are lots of places where residents can seek out company or enjoy a little quiet time, with the home having a cosy feel whilst retaining charming period features. They can get their hair or nails done in the salon, settle down with a book in the quiet lounge, or join in with an activity. The home is surrounded by lovely landscaped gardens.

A varied food menu is available, and meals can be enjoyed in a dining room, though residents can choose to eat in the privacy of the bedroom if desired. Snacks, lighter options and homemade cakes are available throughout the day as well as a night bite menu.

The home always listens carefully to what the residents have to say, especially when it comes to planning activities. Pamper sessions, flower arranging, movie nights, and arts and crafts among the many activities that residents can choose from seven days a week, including those who are less mobile.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Broad Oak Manor Care Home'.

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Care Provided by Broad Oak Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helona Begum (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Broad Oak Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s plenty for residents and families to do in the area. Within easy reach are Darenth Country Park, Bluewater, and St John’s Jerusalem – a National Trust chapel and gardens. There’s also a fishing complex and a clay-pigeon shooting range close by.


  • Parking

  • There’s plenty of on-site parking.


Broad Oak Manor Care Home Reviews (69)

Total of 69, showing 21-40
9.8

Broad Oak Manor Care Home has a Review Score of 9.8 (9.810) out of 10, based on 19 reviews in the last 2 years. Over all time Broad Oak Manor Care Home has 69 reviews.

Overall Experience

  • 43
  • 23
  • 1
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Date Published

69
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Review from S M (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home in August. We have been very happy with all the care she has received. The staff are very caring and friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your lovely review. We are so glad to hear that you are happy with the care your mum receives.


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Review from Sharon C (Niece of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From speaking to the call centre, to my aunt's admission, we have received a first-class service. Everything was arranged over the busy Christmas period and she arrived at Broad Oak on the 4th January. When we visited on the 23rd December we were given a comprehensive tour of the home and everything
was fully explained regarding her stay and the treatment she would receive. The staff go out of their way to make us feel welcome when visiting and always willing to answer any questions we may have. My aunt is treated with kindness and respect and the staff are very attentive to her needs. Broad Oak has a very warm feeling and we know we could not have found a better place for her. Her room has a beautiful view over the grounds with the sun streaming through the window. Perfect!

Reply from Grace Langfield, Customer Service Adviser at Broad Oak Manor Care Home

We really appreciate the time you've taken to leave your comments. We are so glad to hear the staff at Broad Oak Manor have made you feel so at ease, knowing your aunt is receiving the best care possible and we will certainly pass your praises onto the manager.


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Review from T D (Sister of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy since my brother moved here. He has settled well, and the staff are caring and treat us all with respect.

Reply from David Mclean, Customer Service Adviser at Broad Oak Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Louise A (Resident) assisted by family/friend published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can't beat it. I can't criticise it. Nothing wrong with it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your review. We are happy to hear that you feel 'you can't beat it'. Thank you for choosing us to care for you.


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Review from S M (Sister of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, polite and accommodating. Couldn't wish for my brother to be in a better care home. He is enjoying the activities and spending time in the lovely gardens. My auntie is also in Broad Oak Manor and settling in well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your feedback. We are glad that your brother is enjoying the activities and our lovely garden. Please let us know if there is anything else we can do to make both your brother and auntie comfortable and settled in our care.


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Review from D S (Resident) assisted by family/friend published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Broad Oak Manor for a few years and from the beginning, I have always been happy with the care and the home's facilities. I am very happy with the cleanliness of the home, as well as the variety of activities. I cannot fault the food at all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for taking the time to leave us your review. We really appreciate your feedback.


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Review from A C (Granddaughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with how loved and cared for, my nan is here. All the staff are so lovely and welcoming. Any concerns I do have, are addressed and sorted straight away and it has become like our family home. My nan is our world and we are happy she is treated very well here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your feedback. We are so happy to hear that you all feel like a part of our Broad Oak Manor family.


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Review from A R (Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my husband and I came to the care home, we had no idea of what lay ahead. Like most care homes they were short-staffed, especially at night. Also, there was little time for one-to-one caring. My husband is severely deaf so only a few other people bothered to speak to him and he became quite lonely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for your feedback. We are sad to hear that you feel your Husband was lonely during his stay with us. We did assist him to take part in the varying activities each day and he spent much of his time in the lounge areas with the other residents during the day. If you have any ongoing concerns please give our Quality Team a call on 0113 3604832 and we can look into this further for you.


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Review from J H (Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Broad Oak Manor to anyone. When my mother had to have an operation In September 2021, I came to Broad Oak for 7-weeks of respite care. My mother now needed respite care, so I thought this is the best place for both of us. I was so pleased with the care I received last time. All of
the staff cannot do enough for me and my mother, and it gives me peace of mind that she is being cared for properly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care Home

Thank you for taking the time to leave us your review. We are glad to hear that you felt well looked after in our care and that you would recommend Broad Oak Manor to anyone. Thank you again for your kind words.


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Review from Gwen R (Niece of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it is hard to be totally bed-bound, my aunt has been well treated. The activities coordinator has been excellent giving her one to one attention, very impressed with her. In the past, my aunt's personal preferences re television have not always been noted, which given that is all she has is
a shame but much better now. Flowers need to be kept where she is able the see them! Generally, very impressed with all staff.

Reply from Amanda Barnes, Customer Service Adviser at Broad Oak Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your Aunts stay as comfortable as possible.


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Review from Den (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Broad Oak Manor for palliative care. During these Covid surreal and difficult times, as we were unable to see her, the nurses, care assistants and events team made it possible to update us with video remote and mobile phone to my mum which were invaluable to us.
Sadly Mum is end
of life, which is a difficult enough situation to be in. Recognising the exceptional circumstances, the manager, assistant manager and all the wonderful caring staff that work there were able to move my mum to a separate area to facilitate single visits (with all the PPE precautions in place). I cannot thank them enough.
On arriving at the care home I thought what a beautiful place. A beautiful house and grounds, everything looked so clean and inviting.
All I can say is what a wonderful caring and dedicated team. The residents are very blessed to have this. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for trusting us with your loved one’s care. Please let us know if there is anything else we can do for you or your family.


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Review from Janet H (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very unclean had to speak about the downstairs toilet on every visit and it was always somebody else’s fault. Her room was not cleaned thoroughly (under the bed, units not wiped).
Most of the people asleep in chairs not enough interaction, 3 ladies we got to know were always so fed up and always looked
sad, they all said they were just waiting to die.
Not allowed out of their rooms in the morning unless the staff say so (most elderly are awake early).
Labelled all mums clothes but she had other people’s stained tops or trousers on many times, again someone else’s fault.
We bought mum new clothes and when she came out they couldn’t find them.
Turned up one lunchtime to take her out and she was at a table with a bib on which she did not need at all.
We couldn’t wait to get her out of there and we were lucky as she had respite after an accident.
They say they don’t take dementia patients but they had many there.
The longer someone stays there the more likely they will become the same.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from Georgina G (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have several concerns for my father following the departure of three staff nurses and the care home manager. My father cannot swallow and would have been given oral medication if we hadn't been there.
The care staff are generally very good but at times basic care such as mouth care is not adequate
enough.
Agency staff will be being used and do not have the same enthusiasm and drive as regular staff and I feel this can be seen with the length of time it takes for medications to be given, such as morning meds nearer to lunchtime.
I also worry about continuity and ongoing liaison with other community providers, such as GP, speech and language, physio and palliative providers.
I am hoping that whatever has caused the leaving off so many staff will be resolved and new permanent staff employed as a matter of urgency.
At present, I would not be recommending this home until new staff and management are in place and morale has improved.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from K F (Cousin of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, the care home gives good value for money and has looked after my cousin well! I have found the staff helpful and polite and always willing to be helpful. They have been particularly helpful following my cousin's recent passing. I would recommend this home to others.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

We are so sorry about your cousins passing. Thank you for the kind feedback.


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Review from V P (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of Dad being at Broad Oak he has been looked after. Always clean and freshly dressed every day. Dad prefers his own company, so the staff always make sure the TV is on and food is taken to his room. Staff are friendly and the room is always clean and freshly made.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for trusting us with your fathers care. It is always a pleasure to receive such lovely feedback.


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Review from C J (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Broad Oak Manor for 4 1/2 weeks and the care was outstanding. He went there for end of life care and all of the staff looked after him just like they would one of their own family members. We were made to feel welcome and when we visited daily it felt like Dad's second home.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your kind words. We are very saddened about your fathers passing. Please let us know if there is anything else we can do to help you or your family.


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Review from Jacqueline G (Partner of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care at Broad Oak is outstanding. Staff friendly and still professional. Food attractively presented and good variety. Home always looks and is clean. Gardens well kept.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your feedback. We really appreciate the kind words.


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Review from L C (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled well into Broad Oak. The care she receives is very good. She has a lovely bedroom and the surroundings/grounds are beautiful. The family are very pleased with Broad Oak and happy we moved our mother there. The reception/living rooms are excellent, very spacious, clean and tidy.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for such lovely feedback. We are very glad to hear your mother settled in well. Please let us know if there is anything else we can do to make her more comfortable.


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Review from J W (Niece of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to see the quality, decor and care in the new care home my aunt had been moved to. I visit her as regularly as I can when I am in the area. I live nearly 500 miles away and I was very impressed and thank you dearly for taking her into your care. God bless.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave such lovely feedback. It is always a delight to hear from family members feeling like their loved one is cared for and looked after.


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Review from Doris M (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice to see old faces again, also to enjoy some fun. Also, it gives my daughter a break.
It's a pleasant view from our windows in the garden.
Look forward to our meals.

Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your comments, we are very happy to hear you are enjoying yourself while in our care.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Broad Oak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Broad Oak Manor Care Home is calculated as follows: ( (180 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 221 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broad Oak Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Nursing and private residential ensuite beds available.All rooms are tastefully decorated and come with aerial points for televisions, telephone points and a 24-hour call system for added peace of mind. Some of the rooms overlook the home’s attractive garden. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (7)

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