Cooksditch House Nursing & Residential Home

East Street, Faversham ME13 8AN
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9.6 37 Reviews
  • Cooksditch House Nursing & Residential Home, Faversham
Cooksditch House Nursing & Residential Home cares for residents with compassion, empathy and dignity.

Understanding that all residents are individuals, they provide person centred care which is tailored to each person.

Care plans are built on together with the resident, family and friends that support the individual, and the team encourages active participation from all to ensure they meet the needs of the individual.

Situated in the historic town of Faversham, the care home offers a range of services to older people including residential and nursing care, respite care and palliative care.

Residents can bring their own furniture and decorate their rooms with pictures and paintings, to make their room more personalised and homely, and pets can be considered by prior arrangement.

The care home is located close to shops, Tesco is just minutes away from the home and public transport to other local areas, there are local parks and plenty of coffee shops for tea and cake.

Residents that are able to go out with family and friends are encouraged to visit the local areas of beauty.

For those that like to swim, the home is located close to the local swimming baths which has disabled access.

The home has an entertainments team that supplies a personalised activity planner weekly, quarterly residents meetings to listen to what residents would like to see going on.

There are also fetes and open days for the local community to get involved in as well as regular entertainment in-house and from external providers.

All meals provided are fresh, home cooked and three well balanced, nutritious meals are provided each day, with snacks and drinks available 24 hours per day. The team caters for specialised meals as requested.

The home has two local GP surgeries, within close proximity of Cooksditch House, one of which provides a weekly ward round.

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Care Provided by Cooksditch House Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cooksditch House Care Ltd
  • Person in charge
  • Kerry Rowland (Registered Manager)
  • Admission Criteria
    • Private, KCC, CHC
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Cooksditch House Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,270
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,315
    • RESPITE Self-Funded Residential Dementia Care from £1,315
    • RESPITE Self-Funded Nursing Care from £1,560
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • Hairdressing, Chiropody and Newspapers are excluded from the above costs.


    If you require a member of our team to escort a relative or friend to an appointment at the hospital or local clinics, there is an additional cost of £90.00 for up to 6 hours and then £15:00per hour thereafter.
  • (these prices are only a guideline, please contact Cooksditch House Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions, and lunch around 12:30hrs to 14:00hrs with tea at 17:00hrs


  • Parking

  • Parking at the main entrance


Cooksditch House Nursing & Residential Home Reviews (37)

Total of 37, showing 1-20
9.6

Cooksditch House Nursing & Residential Home has a Review Score of 9.6 (9.609) out of 10, based on 22 reviews in the last 2 years. Over all time Cooksditch House Nursing & Residential Home has 37 reviews.

Overall Experience

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Date Published

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Review from Mark S (Son of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Cooksditch House from early 2022 until April 2024. During this time members of the family visited often.
We all spoke to her regularly by telephone - thank you for chasing her around the building with the wireless 'phone when she was not where she should have been!
I think I can
speak for all of our family. The reception by your staff whether in person or by telephone was always friendly and respectful. My Mother had a happy experience which I cannot fault, a nursing home is never going to be the same as living under one's own roof - but Cooksditch comes very close. A combination of gentle care with a communal atmosphere of family. In 2023, Mum was transferred to the medical side after a number of health problems. This change was handled by your carers with thoughtful attention - the residential staff maintained contact and she often visited the residential wing to see her house mates.
Thank you all.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind words, I will pass this on to all our staff.


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Review from Emma D (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care and treatment. All the staff were kind and always there to help. Mum particularly enjoyed the activities including craft and singing.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for the lovely feedback for us at Cooksditch House, we hope mum is doing well.


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Review from Gail B (Relative of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was comforting and gratifying to visit our dear relative in comfortable, warm, airy. Care was so tactful and friendly and we feel pleased she was being looked after so well and consistently. Cleanliness and respect so apparent too. Thank you all very much.

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Review from Deborah F (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had heard about how well looked after my friends relative had been at Cooksditch so when my mum needed care we were lucky enough to get her a place. I can not fault the care she receives, the staff are without exception excellent, professional and kind. The sign in reception reads, our residents don't
live in our workspace, we live in their home. The food is lovely with daily baked fresh cakes. The routine is flexible to mums needs. I don't think she could be any better looked after. I can not recommend Cooksditch highly enough.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Many thanks for all your kind and thoughtful comments regarding Cooksditch House. We think of all our residents and family as our own extended family. Happy New Year to you.


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Review from Ann G (Wife of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are so pleased with the care my husband is getting in Cooksditch. The staff always have time for a chat and everyone is treated with dignity and respect. We couldn't have picked a better 'home' for him.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kinds words, I have passed these onto our team.


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Review from M D (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cooksditch House Nursing & Residential Home is very welcoming to residents and family members. The staff have good relationships with the residents and the care provided is excellent.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

We all thank you for your kind comments, it is a pleasure to do our jobs every day.


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Review from Annette B (Wife of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing and care staff - couldn't fault anyone.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Many thanks, your kind comments are much appreciated by us all.


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Review from Colin B (Husband of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Cooksditch House Nursing and Residential Home for three and a half years. I am very happy with all the care taken. There is a good atmosphere in the home, very friendly.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind words, these are much appreciated.


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Review from A A (Sister of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cooksditch House Nursing and Residential Home is welcoming, kind, caring and clean. Always plenty of staff about. Staff are pleasant and courteous. My sister's room is comfortable and clean.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you very much or your kind words.


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Review from M W (Wife of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has been at this nursing home for two weeks I have found the staff extremely kind and compassionate. Not only to him but to myself also.

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Review from A S (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased my Father was sent to Cooksditch.
The staff are very knowledgeable and caring.
I have seen my Dad most days and all the staff have his best interest in mind and with a smile on their faces.

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Review from T S (Wife of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my husband's arrival, he was treated with care, consideration, and respect. He has been in here for a short while now, and to date, I have been extremely happy with all the staff members that have attended to him (he's not the easiest of people to please!). I as his wife have been kept informed and
they have listened and acted on my advice. From the minute you are let in, via the reception, you are greeted with genuine 'welcome' and a lovely feeling of calm. This feeling continues through the visit, enabled by everyone you meet. Everywhere is clean and fresh which in this type of environment is a pleasant change. Everyone is deserving of a very well done! And most important, my husband is happy.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind comments, these are always much appreciated. I will pass it on to all the team.


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Review from A L (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so supportive and caring. Mum loved her 5 and a half years here until she passed away. The staff are always jolly and friendly. Nothing is too much to ask.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for the lovely comments regarding Cooksditch House.


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Review from M I (Sister-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found all staff caring and willing to help whenever it was needed. Delt with my sister-in-law with sympathy and care, even when she was being difficult.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind review of Cooksditch House.


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Review from J M (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been pleased with the level of nursing care provided. My mother has been in Cooksditch House for nearly three years, prior to that my father was cared for in the nursing side from 2018 to 2022. The staff are always very pleasant and work hard. The new manager is also good.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind words, I will pass this onto the staff.


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Review from Tony P (Husband of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff cheerful, helpful and friendly at all times. They kept my wife comfortable, respected her dignity and privacy and generally eased her transition from this life to the next.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Many thanks, Tony for your kind words.
It is always a pleasure to look after all our residents with dignity and privacy at all times.
I will pass this on to all staff.


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Review from Craig B (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful, welcoming and friendly. Although the building looked shabby in areas, I understand improvements are being made. The activities provided appear varied and more are in place. Communication has greatly improved since the new manager has started.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your kind comments, I will ensure all staff are aware.


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Review from Sandra A (Wife of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband went into Cooksditch in January 2023 there was a different manager, there was no communication, we were left sitting in his room for 2 hours until I went to find someone to help us, no one showed me around, I have let the new manager know, she welcomed feedback and I’m sure under her
care Cooksditch will and has improved. The manager is very caring, it’s lovely now to have relatives meetings and nice to be informed on what’s going on. Most of the staff are wonderful, there has been some issues usually with agency staff. It would be lovely to have somewhere that relatives could go to make themselves teas, coffees etc. My husband seems settled and it’s nice to go home knowing he is being well looked after.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for your comments, we will take on board all suggestions and work through these in a timely manner.
We are decreasing our agency usage and employed new staff, relatives meetings will continue and all feedback is much appreciated.
Kind Regards.


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Review from Geoff T (Friend of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited bed blocking in the NHS and several care homes along the south coast, I think I have a good idea on how care homes function, cleanliness etc. I was surprised at the very high standard set at Cooksditch House, but I was only visiting an old friend.

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Review from R E (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cooksditch House nearly a year now. She is well cared for and always says as much. They communicate well and inform me of anything I need to know about Mum in terms of her health and general well-being.

Reply from Kerry Rowland, Home Manager at Cooksditch House Nursing & Residential Home

Thank you for the kinds words, I will also pass this on to all our staff.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Cooksditch House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Cooksditch House Nursing & Residential Home is calculated as follows: ( (163 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 253 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooksditch House Nursing & Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Kerry

Kerry Rowland

Job Title: Home Manager

Joined: 2023

I have been working in the care sector since 1987, I have progressed through my career as a Care Assistant, Senior Care Assistant, Training Coordinator, relief manager and Deputy Manager. I have been within the management side for the past 12 + years.


My passion has always been to care for the older person, those with Dementia and those at the end of their lives.


My aim is to ensure that in these later years of their lives, they feel safe and happy within a homely environment.


Along with my team, we welcome you to Cooksditch House.


Kelly

Kelly Hann

Job Title: Residential Unit Manager

My name is Kelly,


I have worked in the care industry for 20 years, 19 of those years have been within Cooksditch House, I started as part of the care team, I worked my way to senior level, and I completed my management level diploma in 2022.


I am now the Residential Unit Manager within Cooksditch House.


I have a passion for working within the Care industry and strive to provide the highest quality care to our residents, I pride myself on ensuring that my team of staff always work to the best of their abilities and provide a safe, caring and homely environment to which our residents deserve.


Laura

Laura Vincent

Job Title: Clinical Lead

Joined: 2018

I was not sure what I wanted to do with my life when I left college, so I got a job at Cooksditch House as a care staff member in 2000.


I was not sure if this was the job for me at the time, but I loved the job and straight away i knew that i wanted to go into nursing.


I commenced my nurse training in 2003, whilst still working at Cooksditch House as a care staff member to help support me through my nursing qualification.


I qualified as a registered nurse in 2006, all whilst remaining at Cooksditch House where I have now reached the position of Clinical Lead and I love what I do.


I want what is best for our residents at a time in their lives when they need care and support to ensure they receive appropriate person-centred care.


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Lisa Allen

Job Title: Receptionist/Administrator

My name is Lisa,


I am the Home Administrator and the main front-of-house point of contact.


I aim to greet everyone into the home with a warm and friendly welcome.


I have worked at Cooksditch House for over 14 years, I have a wealth of experience working within the Health & Social Care Sector as an administrator.


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Kim Snape

Job Title: Receptionist Assistant/Activity Coordinator

My name is Kim,


I have been at Cooksditch House now for over 2 years.


I work as part of the Activity team in the mornings, where by I make sure that the residents are entertained. I like to make sure that there is a smile on everyone's face.


Also part of my role is that I am the assistant Administrator in the afternoons, greeting relatives, I like to be happy.


I have always worked in the medical field for over 24 years, and I can honestly say that working in the care home for me is very rewarding.


Frequently Asked Questions about Cooksditch House Nursing & Residential Home

What types of Care is Cooksditch House Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cooksditch House Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cooksditch House Nursing & Residential Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Cooksditch House Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cooksditch House Nursing & Residential Home to the centre of Faversham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.