Cooksditch House Nursing & Residential Home

East Street, Faversham ME13 8AN
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9.6 37 Reviews
  • Cooksditch House Nursing & Residential Home, Faversham
Cooksditch House Nursing & Residential Home cares for residents with compassion, empathy and dignity.

Understanding that all residents are individuals, they provide person centred care which is tailored to each person.

Care plans are built on together with the resident, family and friends that support the individual, and the team encourages active participation from all to ensure they meet the needs of the individual.

Situated in the historic town of Faversham, the care home offers a range of services to older people including residential and nursing care, respite care and palliative care.

Residents can bring their own furniture and decorate their rooms with pictures and paintings, to make their room more personalised and homely, and pets can be considered by prior arrangement.

The care home is located close to shops, Tesco is just minutes away from the home and public transport to other local areas, there are local parks and plenty of coffee shops for tea and cake.

Residents that are able to go out with family and friends are encouraged to visit the local areas of beauty.

For those that like to swim, the home is located close to the local swimming baths which has disabled access.

The home has an entertainments team that supplies a personalised activity planner weekly, quarterly residents meetings to listen to what residents would like to see going on.

There are also fetes and open days for the local community to get involved in as well as regular entertainment in-house and from external providers.

All meals provided are fresh, home cooked and three well balanced, nutritious meals are provided each day, with snacks and drinks available 24 hours per day. The team caters for specialised meals as requested.

The home has two local GP surgeries, within close proximity of Cooksditch House, one of which provides a weekly ward round.

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Care Provided by Cooksditch House Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cooksditch House Care Ltd
  • Person in charge
  • Kerry Rowland (Registered Manager)
  • Admission Criteria
    • Private, KCC, CHC
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Cooksditch House Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,270
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,315
    • RESPITE Self-Funded Residential Dementia Care from £1,315
    • RESPITE Self-Funded Nursing Care from £1,560
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • Hairdressing, Chiropody and Newspapers are excluded from the above costs.


    If you require a member of our team to escort a relative or friend to an appointment at the hospital or local clinics, there is an additional cost of £90.00 for up to 6 hours and then £15:00per hour thereafter.
  • (these prices are only a guideline, please contact Cooksditch House Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions, and lunch around 12:30hrs to 14:00hrs with tea at 17:00hrs


  • Parking

  • Parking at the main entrance


Cooksditch House Nursing & Residential Home Reviews (37)

Total of 37, showing 21-37
9.6

Cooksditch House Nursing & Residential Home has a Review Score of 9.6 (9.609) out of 10, based on 22 reviews in the last 2 years. Over all time Cooksditch House Nursing & Residential Home has 37 reviews.

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Review from C A (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Cooksditch House for about a year and he appears to be very content. He likes the staff and the food. For me, I am pleased to see how his constantly changing needs are accommodated by the staff, who have always been friendly, open and approachable.

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Review from Sheila F (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome by staff and management. Mum has been a resident for almost 2 years. She is very well cared for. I am able to visit her in her room, which is always clean and tidy. The home itself is spotless. They have recently had some decorating completed to freshen the home up. Mum enjoys
many of the activities and especially bingo and a pamper (nails etc.).
Any problems or queries are always addressed quickly. Staff are always happy to stop and chat and management too. Appreciate the relative's meetings, very informative.

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Review from S W (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Cooksditch House Nursing & Residential Home for 19 years and I have knowledge of residential and nursing care. I can highly recommend Cooksditch House. The care given to Mum from day one until she passed away was outstanding. I have nothing but praise for the staff. Reception, always cheerful.
Management, I was always well informed of any concerns with her health. housekeeping, superb. The home is spotless and fresh. Entertainment, varied activities and residents are encouraged to join in.
Thank you Cooksditch House for the fantastic care you gave Mum and the support you gave to me.

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Review from R B (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great improvement in friend's physical and mental well-being and self-care. Attentive, approachable and genuinely kind staff; this is confirmed by my friend who is a resident.

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Review from P G (Sister of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother at 57 became bedbound and had an inoperable tumour which meant he was given only 6-12 months to live. He came to live at Cooksditch House Nursing & Residential Home to be near me. The staff were kind, good-humoured and efficient and made his stay as comfortable and happy as possible. He was
always listened to and his needs were dealt with quickly. Likewise, the management was always ready to help and I felt very supported as his next of kin.

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Review from Wendy R (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 19 months and has received care and attention at all times, we are always informed of anything needed. Mum wasn't sure about going into a home at first but now I feel she is happy and has settled in well and takes part in the daily activities, I just wish there was more
at the weekend.

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Review from Colin B (Husband of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Cooksditch since May 2021.
I am very happy with the care on all levels.
The team are dedicated and well-led.

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Review from Sue M (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum, who meant the world to me and my two brothers and her family, unfortunately, had to go into a care home last August. I’m very glad she went into Cooksditch House Nursing & Residential Home, although not the poshest looking home the care and cleanliness was really good. My mum was easy
to love and all the carers and nurses looked after her so well, not only seeing to her everyday needs but spending time with her, painting her nails, looking through her family photos with her etc.
Unfortunately, my 98-year-old mum passed away on April 3rd this year.
I thank you Cooksditch and the lovely, hard-working people who looked after her for making her last few months comfortable and I know my mum would say the same.

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Review from Patricia T (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved from hospital to this home for end of life care. Mum didn't talk to any of her family members while in hospital, but once she was settled into Cooksditch House Nursing & Residential Home she brightened up, she knew who we all were and talked to us. She was kept clean and pain-free.
Nothing was too much trouble. The home was clean and smelt fresh. Staff were friendly, but most of all they all cared and spoke to Mum. She was treated as a person, not just a number. Very pleased with the home. All Covid rules abided.

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Review from G B (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff do their absolute best. Elderly people are not easy, but everyone is patient, kind and encouraging. It would help the food if the plates were warm when the food is served up. It's good having a toilet with the bedroom - it would help if the washbasin was larger where possible.

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Review from J L (Nephew of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are always made welcome when we visit. The staff keep us up to date, but mainly when we ask.
Communication is not always good in regarding going out. We have a not put in the diary but is not always adhered to and have had to wait for the resident to get ready.
Clothes are changed regularly and
we ensure everything is marked. However, two articles are missing, although told staff will look for them, we have not had feedback.
The resident is settled and happy to be at Cooksditch House.

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Review from S G (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care is good but I feel there is not enough coverage at weekends. I feel confident that my mother is receiving good care and is being treated kindly by the staff.

Reply from Jay Patel, Director at Cooksditch House Nursing & Residential Home

Thank you for the excellent ratings and lovely feedback regarding the care provided and staff at Cooksditch House. With regards to the coverage at weekends, the staff ratios are exactly the same as during the week, the only difference being that the main office is shut. However, the manager is always accessible to staff should she be needed. If you have any concerns around this please feel free to pop into the office and speak to the manager as we operate an open-door policy for all staff and relatives.


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Review from Karen W (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Cooksditch since last January. In this time the staff have cared and helped our Mum through all her ups and downs that her dementia brings. Our Dad also spent time at Cooksditch for palliative care. The whole team were so lovely and caring to Dad and going the extra mile to help our
Mum too after we lost Dad. Whenever we visit we are always welcomed with a friendly smile. We are always kept up to date with any changes or concerns with Mum. All the staff and the Manager are so approachable. I thoroughly recommend Cooksditch Care Home.

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Review from A M (Daughter of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home welcoming by the staff. Improvements being made to make it as homely for the residents as possible. Food always looks nice.

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Review from Jovita W (Daughter-in-law of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Cooksditch House, they have been so supportive taking great care of my father-in-law. You can feel confident that the staff of all levels really care for the residents and make everyone feel at home. As a family member, it is so important to know that all their needs are met above and
beyond expectations.

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Review from Susan R (Daughter of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Cooksditch House when Mum needed nursing care. The understanding and care given was spot on. The manager understood her needs and ensured Mum was comfortable and that informed decisions were made. Mum totally trusted her, a big thing for her. The staff were always friendly and she enjoyed interacting
with them - care given was excellent, and she was never alone for any length of time. The Dr/hospice team were well appraised of any changes which ensured she had the best possible care. I received regular updates and was always offered drinks/meals when visiting. I always felt confident Mum was safe and being cared for by professionals. I am certain she was in the right place and I know she felt the same way - she liked that her room was bright and clean and the food was so good; staff went out of their way to do nice things for her and she felt at home with the "family" feel that this engendered. I have already recommended Cooksditch to others and cannot thank you enough.

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Review from Adrian H (Grandson of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for our loved ones is very difficult. What appears entirely suitable to start with may not suit them. My grandfather initially spent 2 months at another home and was deeply unhappy as there was not enough social interaction for him.


Granddad was not the easiest of patients initially

and resented his loss of independence. Cooksditch balanced the needs of his mental well being with his physical needs and extended as much independence as was safe to do so. He soon settled down and realised that this isn't a prison, the home actively encouraging those that can to go out with their relatives to do the things they would ordinarily have done (coffee shop, pub, park, seaside).


The conservatory area is ideal in the summer, the more sociable residents chatting and enjoying the sunshine and a steady stream of staff passing through with a smile and a few words. It's not just about the physical needs but the mental wellbeing and many of the staff would find time in their busy schedules to just sit and talk with granddad.


Granddad passed away at the end of November in his room with his family happy, ready to go. The level of care in his last days was unparalleled, the manager sitting by his bedside holding his hand at 6am when he was scared until we could get there to be with him. Many of the staff treat patients as they would their own relatives and it's evident it's more than a job to them. I don't think we could have found a place better suited to granddad's needs.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Cooksditch House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Cooksditch House Nursing & Residential Home is calculated as follows: ( (163 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 253 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooksditch House Nursing & Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Kerry

Kerry Rowland

Job Title: Home Manager

Joined: 2023

I have been working in the care sector since 1987, I have progressed through my career as a Care Assistant, Senior Care Assistant, Training Coordinator, relief manager and Deputy Manager. I have been within the management side for the past 12 + years.


My passion has always been to care for the older person, those with Dementia and those at the end of their lives.


My aim is to ensure that in these later years of their lives, they feel safe and happy within a homely environment.


Along with my team, we welcome you to Cooksditch House.


Kelly

Kelly Hann

Job Title: Residential Unit Manager

My name is Kelly,


I have worked in the care industry for 20 years, 19 of those years have been within Cooksditch House, I started as part of the care team, I worked my way to senior level, and I completed my management level diploma in 2022.


I am now the Residential Unit Manager within Cooksditch House.


I have a passion for working within the Care industry and strive to provide the highest quality care to our residents, I pride myself on ensuring that my team of staff always work to the best of their abilities and provide a safe, caring and homely environment to which our residents deserve.


Laura

Laura Vincent

Job Title: Clinical Lead

Joined: 2018

I was not sure what I wanted to do with my life when I left college, so I got a job at Cooksditch House as a care staff member in 2000.


I was not sure if this was the job for me at the time, but I loved the job and straight away i knew that i wanted to go into nursing.


I commenced my nurse training in 2003, whilst still working at Cooksditch House as a care staff member to help support me through my nursing qualification.


I qualified as a registered nurse in 2006, all whilst remaining at Cooksditch House where I have now reached the position of Clinical Lead and I love what I do.


I want what is best for our residents at a time in their lives when they need care and support to ensure they receive appropriate person-centred care.


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Lisa Allen

Job Title: Receptionist/Administrator

My name is Lisa,


I am the Home Administrator and the main front-of-house point of contact.


I aim to greet everyone into the home with a warm and friendly welcome.


I have worked at Cooksditch House for over 14 years, I have a wealth of experience working within the Health & Social Care Sector as an administrator.


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Kim Snape

Job Title: Receptionist Assistant/Activity Coordinator

My name is Kim,


I have been at Cooksditch House now for over 2 years.


I work as part of the Activity team in the mornings, where by I make sure that the residents are entertained. I like to make sure that there is a smile on everyone's face.


Also part of my role is that I am the assistant Administrator in the afternoons, greeting relatives, I like to be happy.


I have always worked in the medical field for over 24 years, and I can honestly say that working in the care home for me is very rewarding.