Cornford House

Cornford Lane, Pembury, Tunbridge Wells TN2 4QS
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9.6 27 Reviews
  • Cornford House, Tunbridge Wells
Cornford House is situated in the picturesque village of Pembury, close to Tunbridge Wells, and stands in its own six acre grounds with extensive gardens.

Cornford House offers long term care to older people with social or physical needs. Registered nurses are on duty 24 hours a day to provide nursing care where needed.

Accommodation is in 70 rooms, with en-suite shower rooms. Many rooms have wonderful views of nature.

On admission, residents have a room that is fully furnished by the home, but are welcome to bring their own furniture if they wish. Personal items, pictures, ornaments and soft furnishings that are familiar make rooms feel homely.

Communal rooms consist of attractive lounges and sunny dining rooms. There are snug areas to enjoy some quiet time. There is a lovely garden to enjoy the outdoors, perhaps get planting or have a summer barbecue.

Many activities are available including crafts, games, cooking and quizzes to name a few. There are extensive grounds for a stroll and trips to the local shops can be arranged. The home arranges entertainment such as musicians, singers and guest speakers. Outings are organised for example lunch at the local garden centre or local school children visit to spend time with the residents giving them a real sense of community.

Local church leaders make pastoral visits to the home to support residents' spiritual and emotional needs in line with the home's aim to provide whole person care.

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Care Provided by Cornford House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Theresa Steed (Manager)
  • Admission Criteria
    • Respectful of Christian ethos
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Cornford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Prices are for single care suites with en-suite shower rooms. Contact us for double room pricing.
    Hairdresser and chiropody are not included in the price.
  • (these prices are only a guideline, please contact Cornford House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times.


  • Parking

  • Plenty of free on-site parking.


Cornford House Reviews (27)

Total of 27, showing 1-20
9.6

Cornford House has a Review Score of 9.6 (9.620) out of 10, based on 26 reviews in the last 2 years. Over all time Cornford House has 27 reviews.

Overall Experience

  • 19
  • 7
  • 1
  • 0
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Date Published

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Review from V P (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Cornford house for 2 weeks respite care following a small operation on her hand.
Unfortunately the surgery took place later in the day then expected, which made her admission to Cornford house later than expected. I kept the home updated during the day and when we eventually got Mum
there, they could not have been more welcoming.
She was very tired and a little emotional and they were so kind to her, offering her a warm drink and something to eat.
This level of care continued throughout her 2 week stay.
Everyone was friendly to us when we visited and nothing was too much trouble.
I would recommend Cornford house to anyone who needed care. Also, the food was excellent and nutritious.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for taking time to give this lovely feedback. I am so pleased you were happy with all aspects of the care and the home in general. We are happy mum was well enough to return home and wish her all the best. She was a delight to have staying with us.


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Review from K T (Husband of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home is like home from home so friendly staff.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely comment. This is exactly what we want families to feel when they come through the door.


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Review from Jackson C (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed with everyone that works at Cornford House. They genuinely care and have been really supportive of my mum from the first day. You can tell that care and compassion is at the heart of everything they do. I'm reading things that my mum is doing (playing piano, joining in singing) that
I couldn't imagine her doing. Her diet has improved so much too. Gone are the ready meals replaced with Sunday roast and fish n chips. Cornford House was recommended to me and I'm so glad it was.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for this wonderful review. We always ask ourselves; 'If this were my parent, what would I want for them?' I am happy that this comes across in the care we give. I will pass on your lovely words to the wider team.


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Review from M B (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Calm atmosphere.
Helpful staff.
Residents not hurried.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for taking the time to review our home. It is lovely to see the staff awarded 5 stars. Thank you again.


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Review from Kathleen T (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring to all the residents on the floor where my husband is. The food is good and varied. My husband always looks tidy and clean and the staff take time to engage with him.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this lovely review. We are so pleased to hear you are happy with the staff, food and cleanliness.


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Review from Bernard S (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from management to support and nursing, been very helpful and caring for dealing with my 97 year old, very frail mother, who has been independent but now bed ridden - thank you.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this five star review. I will share these lovely comments with the team.


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Review from J L (Relative of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a relative with her nephew's wife, who has become resident here at Cornford after living independently. The staff are very attentive, all of them deserve gold stars if you ask me.
We had lunch, there was a choice of food which was appetising, even two seagulls game to watch, I hasten to
add outside the dining window.
I felt Cornford is a safe place and not only the staff, but also the living areas are warm and welcoming and suited to particular resident needs.
A Kentish tradition when visiting a love one is to bring a jar of strawberry jam/preserve as a gift especially when in care. Definitely take one and give to a staff or resident, you never know, they might let you try it on the rice pudding.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this five star review. If our residents and families are happy, we are happy.


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Review from M C (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother unfortunately had to move from another care home and I was worried that the change would be detrimental to her mental health. However with the amazing care and attention shown to her by the staff she has settled straight in and is more than happy. The communication between the home and myself
is very good. I am very happy that she has moved to Cornford House.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this lovely review. If our residents are happy then so are we, this is what our committed staff strive to achieve. Thank you again.


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Review from K W (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was referred to Cornford House after being discharged from the local hospital. The care and attention she has been given since arriving a few months ago is exemplary. The staff are very attentive, friendly and caring. I would not hesitate to recommend Cornford House to prospective residents.
The modern building is set in a quiet but easily accessible position and is surrounded by very attractive grounds.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for taking the time to review our home. We truly appreciate your lovely comments.


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Review from E G (Daughter-in-law of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in here care. They listen to our concerns and try to help my mother-in-law as much as possible.
They are accommodating of visits and look after us as well as her!
Management is caring and responsive to any queries.
There is also a varied social schedule for all residents.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review. It is our aim to give our residents and their families the best experience possible.


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Review from Elaine B (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was here on respite he found the rooms and facilities good. We would have no problems using Cornford House again.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. Your dad was a pleasure to have, we would be glad to welcome him again in the future.


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Review from Alan C (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The place has an ambience of kindness and fun. The staff is friendly and knowledgeable and nothing is too much trouble. The grounds are lovely and my Mum and Dad are both well looked after. I can definitely recommend the place.

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Review from J G (Mother of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home has residents care plans in place and these are reviewed regularly. The managers communicate resident's needs to the staff, and depending on their language skills, they usually administer good care. Any concerns are communicated to the nurse on duty. Activities are varied and inclusive where
possible. Food is varied, but not always appropriate. I have heard residents moaning about corned beef hash and bubble and squeak - nutrition can be very basic - yoghurt seems to be an easy offer for residents, and pressed foods are frequently used. Overall a welcoming atmosphere and most residents are happy.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. We would like to address your main concern, which is food. We follow the NHS Nutritional Guidance for Care Homes to ensure meals are nutritionally balanced for each individual. We use the MUST (Malnutrition Universal Screening Tool) to monitor weight and nutritional needs. In some cases, we may need to take additional advice from dieticians and food is fortified (micronutrients added), when required. SALT teams (Speech and Language Therapists) advise on swallowing issues, when individuals are at risk of choking it is paramount that we provide food and liquid at the correct consistency, this is also monitored closely. With regards to the corned beef hash etc, there will always be another option to choose from, I have sampled the food myself and particularly enjoyed his roast.


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Review from L C (Granddaughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Cornford House at all. The staff are incredible, always extremely welcoming and supportive in every way! My grandad's needs are religiously met without any faults, highly recommend this home.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for this incredible review. This is what we strive for, if our residents and families are happy, so are we.


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Review from E N (Wife of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and grateful that my husband is a permanent resident of Cornford House. He has settled well and is peaceful. The staff are wonderful and show him such kindness and love. The activity team is excellent and does their utmost to include him whenever he is in the mood and I very much appreciate
that members of staff take time to talk with him so that he doesn't feel too lonely. My grateful thanks to you all.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for the lovely review. We understand he likes his own space and respect that. Our aim is to combat loneliness and encourage meaningful interactions with staff and other residents. With a little encouragement he has joined the lounge to watch some entertainment, hopefully, this will become a more regular occurrence and he may be inclined to join more group activities in the future.


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Review from H B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident in the staff and care being given.
The facilities and atmosphere at Cornford House speak for themselves.
This is obviously a distressing time and you couldn't ask for better support.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for this amazing review. It is our aim to make Cornford House a real home for our residents and for families to feel supported and have peace of mind that their loved one is cared for as part of our family.


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Review from L M (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff that look after my mum are always very kind and always seem happy. They work incredibly hard.
The home is impeccably clean as the cleaner goes above and beyond her normal duties.
I feel that the residents on the second floor could do with more activities to help with their stimulation
and also be let outside a lot more, to see a different scenery and get some fresh air.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. Graham Care has a new 'Activity Lead/ Advisor' working across all our homes. Her background and specialty is working with people with dementia. She will be working with our activities team to help with areas for improvement and we will take on board your comments.


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Review from J G (Relative of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home and a nice atmosphere. Very kind staff. The garden is very pretty. My relative is very comfortable in this home and seems a lot brighter. Always looks very clean and tidy. The food is of a high standard

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for the lovely review. We aim to create a comfortable home for our residents and a warm welcome to our visitors.


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Review from R F (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the home at times is understaffed.
There was an incident last weekend, where a resident fell in their room and was crying out for help, thankfully we were visiting and heard her screams, and went to assist, before eventually finding help, whilst I appreciate the staff cant be everywhere
at the same time, regular checks or walks should take place for the welfare of residents, regarding other areas rooms are very dated including furniture, the cleaner does an excellent job of maintaining cleanliness in the rooms and shower/wash area, the activity lady is superb in keeping the residents engaged and involved in activities. Can’t thank her enough.
The grounds are beautiful and well maintained, can’t comment on the management as I have never had the privilege to meet them, only “new resident manager” who seems very sincere.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. The safety and wellbeing of our residents are of paramount importance to us and regular checks are carried out and recorded on our digital care monitoring system. Management has an open-door policy and is available to discuss any issues you may have and aim to resolve them swiftly. All comments will be looked into and reviewed to improve our service.


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Review from Deborah A (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy overall. I’d like to thank you all in particular for your kindness and professionalism in dealing with Dad. I am aware that he is becoming more and more demanding and at times difficult. The care you give him is obvious and appreciated. Despite his frailty and declining health he always seems
happy. It’s reassuring for me to know he’s in good hands.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review. We want families to know their loved ones are in good hands.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Cornford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Cornford House is calculated as follows: ( (196 Excellents x 5) + (90 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 297 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cornford House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Theresa

Theresa Steed

Job Title: Registered Manager

Joined: 2023

I was born in Dudley, Birmingham and it was there at age 12, I knocked on a neighbour's door to see if she needed any help, it was in that moment I knew what I was going to do when I went to work.

I worked for eleven and a half years with children and young adults with disabilities and epilepsy. I then progressed into working with older people as a Care Assistant in a residential home. I gained my NVQ and became Team Leader and then Deputy. Residential care had its own challenges when it comes to supporting residents living with dementia and resources were not always available to access. I completed my level 5 Management qualification and became a Manager working in nursing care. I find my job rewarding, it is a privilege to be part of someone's life, making a difference, sometimes for a long time, sadly sometimes not so long.


Supporting residents living with dementia, and their families can be a challenge but we always see the person first and the condition second.


I am doing the job I said I would do from the age of 12 and am proud of the difference, no matter how small, I can make.


Monica

Monica Bartos

Job Title: Deputy Manager

Joined: 2012

As a qualified nurse in Romania, I moved to the UK in 2012, I worked as a carer for the first year until I received my NMC PIN. I then worked as a Registered General Nurse, where I embraced the importance of compassionate care, focusing on both clinical expertise and emotional support for patients. After being promoted to Clinical Nurse, I led my team in providing care rooted in empathy. In 2022, I became Deputy Manager, continuing to combine leadership with a deep commitment to treating everyone with dignity and kindness.


Tanya

Tanya Markides

Job Title: New Resident Manager

Joined: 2023

I am the first port of call for new enquiries. I will guide you through the process from enquiry to moving in.


I am family orientated and my work experience has varied over the years. I was a Dental Nurse before I had my children. When my children were young, I worked in Early Years and progressed to Nursery Supervisor.


As my home life evolved, so did my career and I have administration experience in Care Homes and a Neuro Rehabilitation Hospital. All my roles have involved providing a service of care for people in some way.


From experience, I understand that choosing the right care home for a loved one can be daunting and emotional. Helping families on that journey is such an important role and it makes me happy when a new resident arrives and settles, and they and their families become a part of our Cornford family.


Frequently Asked Questions about Cornford House

What types of Care is Cornford House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cornford House provide?

Palliative Care, Convalescent Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cornford House have?

There are 66 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cornford House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cornford House to the centre of Tunbridge Wells?

2.2 mile(s) as the crow flies, distance by road may be significantly further.