Cornford House

Cornford Lane, Pembury, Tunbridge Wells TN2 4QS
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9.7 32 Reviews
  • Cornford House, Tunbridge Wells
Cornford House is situated in the picturesque village of Pembury, close to Tunbridge Wells, and stands in its own six acre grounds with extensive gardens.

Cornford House offers long term care to older people with social or physical needs. Registered nurses are on duty 24 hours a day to provide nursing care where needed.

Accommodation is in 70 rooms, with en-suite shower rooms. Many rooms have wonderful views of nature.

On admission, residents have a room that is fully furnished by the home, but are welcome to bring their own furniture if they wish. Personal items, pictures, ornaments and soft furnishings that are familiar make rooms feel homely.

Communal rooms consist of attractive lounges and sunny dining rooms. There are snug areas to enjoy some quiet time. There is a lovely garden to enjoy the outdoors, perhaps get planting or have a summer barbecue.

Many activities are available including crafts, games, cooking and quizzes to name a few. There are extensive grounds for a stroll and trips to the local shops can be arranged. The home arranges entertainment such as musicians, singers and guest speakers. Outings are organised for example lunch at the local garden centre or local school children visit to spend time with the residents giving them a real sense of community.

Local church leaders make pastoral visits to the home to support residents' spiritual and emotional needs in line with the home's aim to provide whole person care.

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Care Provided by Cornford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Theresa Steed (Manager)
  • Admission Criteria
    • Respectful of Christian ethos
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Cornford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Prices are for single care suites with en-suite shower rooms. Contact us for double room pricing.
    Hairdresser and chiropody are not included in the price.
  • (these prices are only a guideline, please contact Cornford House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times.


  • Parking

  • Plenty of free on-site parking.


Cornford House Reviews (32)

Total of 32, showing 21-32
9.7

Cornford House has a Review Score of 9.7 (9.693) out of 10, based on 30 reviews in the last 2 years. Over all time Cornford House has 32 reviews.

Overall Experience

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  • 7
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Date Published

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Review from H B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident in the staff and care being given.
The facilities and atmosphere at Cornford House speak for themselves.
This is obviously a distressing time and you couldn't ask for better support.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for this amazing review. It is our aim to make Cornford House a real home for our residents and for families to feel supported and have peace of mind that their loved one is cared for as part of our family.


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Review from L M (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff that look after my mum are always very kind and always seem happy. They work incredibly hard.
The home is impeccably clean as the cleaner goes above and beyond her normal duties.
I feel that the residents on the second floor could do with more activities to help with their stimulation
and also be let outside a lot more, to see a different scenery and get some fresh air.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. Graham Care has a new 'Activity Lead/ Advisor' working across all our homes. Her background and specialty is working with people with dementia. She will be working with our activities team to help with areas for improvement and we will take on board your comments.


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Review from J G (Relative of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home and a nice atmosphere. Very kind staff. The garden is very pretty. My relative is very comfortable in this home and seems a lot brighter. Always looks very clean and tidy. The food is of a high standard

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for the lovely review. We aim to create a comfortable home for our residents and a warm welcome to our visitors.


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Review from R F (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the home at times is understaffed.
There was an incident last weekend, where a resident fell in their room and was crying out for help, thankfully we were visiting and heard her screams, and went to assist, before eventually finding help, whilst I appreciate the staff cant be everywhere
at the same time, regular checks or walks should take place for the welfare of residents, regarding other areas rooms are very dated including furniture, the cleaner does an excellent job of maintaining cleanliness in the rooms and shower/wash area, the activity lady is superb in keeping the residents engaged and involved in activities. Can’t thank her enough.
The grounds are beautiful and well maintained, can’t comment on the management as I have never had the privilege to meet them, only “new resident manager” who seems very sincere.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your review. The safety and wellbeing of our residents are of paramount importance to us and regular checks are carried out and recorded on our digital care monitoring system. Management has an open-door policy and is available to discuss any issues you may have and aim to resolve them swiftly. All comments will be looked into and reviewed to improve our service.


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Review from Deborah A (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy overall. I’d like to thank you all in particular for your kindness and professionalism in dealing with Dad. I am aware that he is becoming more and more demanding and at times difficult. The care you give him is obvious and appreciated. Despite his frailty and declining health he always seems
happy. It’s reassuring for me to know he’s in good hands.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review. We want families to know their loved ones are in good hands.


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Review from Jenny W (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled well and I am pleased with the care he receives. He is treated with dignity and kindness.
The laundry is now being done for him, and it was agreed it would be done in a separate machine, this mostly works well but we are missing a lot of white handkerchiefs and a small bright blue towel.
I’m sure they will appear in time.
Dad sometimes likes to have a day in bed and that is respected but he must be encouraged to drink please.
Overall a great job by you all, the nurses/carers are kind and attentive. I am much relieved and can go away without worrying for the first time in 15 years so I am grateful. Thank you all.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review. We are so pleased you can relax in the knowledge that Dad is well cared for. I will personally note on his care plan that he requires more encouragement to drink. I am pleased that since this review, the missing laundered items have been returned to Dad's room.


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Review from Jonathan P (Son of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be delighted by the care and attention given by all staff to my stepmother who, like so many, suffers from acute dementia, and has been in the home for 6 years.
The staff make a special effort to meet her every need. The ambience when you enter Cornford House is one of friendliness, openness,
and professionalism. Thank you for all you do and I strongly recommend the home to others.

Reply from Tanya Markides, New Resident Manager at Cornford House

What a wonderful review, thank you. We are glad your stepmother has made Cornford House her home.


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Review from Mark M (Son of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have settled in really well. The staff are very friendly and are always there to help. The two ladies who do the activities are brilliant not sure of their names. The food my parents say is excellent. Their own concerns are sometimes their laundry can go missing even though I have marked
it all.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review, we are so pleased your parents are happy with us. We apologise for any lost laundry and aim to improve this service.


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Review from A S (Nephew of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am obviously not in a position to provide a review on behalf of my uncle who is the resident, so can only comment on how I perceive the home to be from my (sadly not too frequent) visits. I am always struck with how friendly and kind the care staff are towards me when I arrive. When I arrived unannounced
this May, I saw my uncle outside having a smoke - something that is important to him and considering his complete lack of mobility, he is completely dependent on staff for this pleasure which they clearly accommodate.
My uncle was then made comfortable again in his room, so after a brief chat, he suggested to me going outside again which the staff accommodated without any sense of frustration despite the time taken to get him out of bed and help in back again. The environment is really clean, well staffed and the outside grounds really nicely kept. My uncle seems to be very well cared for and his needs catered for.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for the lovely review. We are so pleased your uncle is happy with us. It is our aim to facilitate people's right to freedom of choice.


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Review from Teresa W (Daughter-in-law of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved from the hospital to Cornford House at the beginning of May. When visiting I have been well informed and all staff have been helpful. My father-in-law is well cared for and treated with kindness and respect. The home is clean and tidy and the other residents seem happy and content.
Thank you for everything you are doing to help him settle in.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for your lovely review. We aim to provide a clean and comfortable home for our residents.


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Review from Louise G (Daughter-in-law of Resident) published on 26 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was transferred from hospital to Cornford House Care Home for end-of-life care. Staff were friendly, polite and helpful. My mother-in-law was beautifully cared for; washing, dressing, nail care, mouth care and general comfort. Nothing was too much trouble and they cared for us as a
family too.

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Review from T R (Friend of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had to speak to the manager of the home several times about certain things that I didn't like, and she has been excellent, and has sorted out everything that I have asked of her. I can honestly say she has been the best manager since my friend has been there. The chef is going and there is a
new one. I will also say all the time she is in charge I will 100% recommend you as a care home.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Cornford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Cornford House is calculated as follows: ( (251 Excellents x 5) + (83 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 345 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cornford House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Theresa

Theresa Steed

Job Title: Registered Manager

Joined: 2023

I was born in Dudley, Birmingham and it was there at age 12, I knocked on a neighbour's door to see if she needed any help, it was in that moment I knew what I was going to do when I went to work.

I worked for eleven and a half years with children and young adults with disabilities and epilepsy. I then progressed into working with older people as a Care Assistant in a residential home. I gained my NVQ and became Team Leader and then Deputy. Residential care had its own challenges when it comes to supporting residents living with dementia and resources were not always available to access. I completed my level 5 Management qualification and became a Manager working in nursing care. I find my job rewarding, it is a privilege to be part of someone's life, making a difference, sometimes for a long time, sadly sometimes not so long.


Supporting residents living with dementia, and their families can be a challenge but we always see the person first and the condition second.


I am doing the job I said I would do from the age of 12 and am proud of the difference, no matter how small, I can make.


Monica

Monica Bartos

Job Title: Deputy Manager

Joined: 2012

As a qualified nurse in Romania, I moved to the UK in 2012, I worked as a carer for the first year until I received my NMC PIN. I then worked as a Registered General Nurse, where I embraced the importance of compassionate care, focusing on both clinical expertise and emotional support for patients. After being promoted to Clinical Nurse, I led my team in providing care rooted in empathy. In 2022, I became Deputy Manager, continuing to combine leadership with a deep commitment to treating everyone with dignity and kindness.


Tanya

Tanya Markides

Job Title: New Resident Manager

Joined: 2023

I am the first port of call for new enquiries. I will guide you through the process from enquiry to moving in.


I am family orientated and my work experience has varied over the years. I was a Dental Nurse before I had my children. When my children were young, I worked in Early Years and progressed to Nursery Supervisor.


As my home life evolved, so did my career and I have administration experience in Care Homes and a Neuro Rehabilitation Hospital. All my roles have involved providing a service of care for people in some way.


From experience, I understand that choosing the right care home for a loved one can be daunting and emotional. Helping families on that journey is such an important role and it makes me happy when a new resident arrives and settles, and they and their families become a part of our Cornford family.