Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB
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9.6 54 Reviews
  • Creedy House, New Romney
Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious nursing/ dementia care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens. The dementia unit- called The Lodge, has been renovated in colors and themes to reflect the needs of those living with dementia. It has long open corridors so lots of space for those who wish to wander. The Lodge is ground level and looks over the south facing garden. The corridor has different themed sections that encourages conversations and reminesence

The home can accommodate up to 44 people who have nursing and dementia care needs. There are two rooms that accommodate a couple/ people wanting to share.

Staff provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents, music conservatory, sun lounge, quiet room and a full and diverse programme of activities. The home has a hair salon and chiropodist who visit routinely and as needed.

There is a real family feel within the Home

Staff encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.

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Care Provided by Creedy House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nesta Hollyer (Home Manager)
  • Admission Criteria
    • NHS referrals, private enquiry, CHC, Assessment bed, Social Services
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Creedy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,600 – £1,800
    • Self-Funded Nursing Dementia Care £1,650 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,625
    • RESPITE Self-Funded Nursing Care £1,650 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are determined on an individual basis. Fees are dependent on level of nursing need, treatment and intervention.
    An assessment is completed by the manager involving the perspective resident, family and other professionals that have an active part in care.


    We have a hairdressing salon and the hairdressers visits alternate weeks.
    Chiropody is offered 6 weekly.
    These services hold an additional cost so a little pocket money is requested and kept safe by the Home administrator
    Activities are provided with no fee.
  • (these prices are only a guideline, please contact Creedy House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting complies with the recent DoH Visiting and accompanying in care homes, hospitals and hospices. Regulation 9A, April 6th, 2024


  • Parking

  • A drive to the front of the building which acts as a drop off area for relatives and residents. This is kept clear at other times as it is access from emergency vehicles.
    Roadside parking is available to the front and side of Creedy House.


Creedy House Reviews (54)

Total of 54, showing 1-20
9.6

Creedy House has a Review Score of 9.6 (9.580) out of 10, based on 18 reviews in the last 2 years. Over all time Creedy House has 54 reviews.

Overall Experience

  • 32
  • 18
  • 3
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  • 1

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Review from Michael P (Husband of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was recently taken to a nearby hospital for an appointment. Our daughter met the carer and my wife in hospital as the home suggested a familiar face would be helpful. I was unable to attend. My daughter remarked on how organised, friendly and caring she was to my wife, having organised food
and drink for her as well. My wife has severe dementia.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your response. I will pass the positive comments on to the carer.


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Review from S D (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Creedy House for nearly three years. She seems very happy there and enjoys the activities offered, particularly anything music related. The staff are very good with her, treating her with kindness, dignity and respect.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your kind words. I will pass on your comments to staff.


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Review from A P (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy and well cared for at Creedy House. The staff seem very nice and polite and seem to really care that the residents are happy and well taken care of.

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Review from Tatyos D (Son-in-law of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the way everything is done here. We call and visit on the same day with no problem. My mother-in-law is comfortable and well looked after. The room and she smell nice and clean. The staff are friendly.

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Review from J C (Husband of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the feedback, it's very encouraging and great for staff to get positive comments.


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Review from C C (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arrival, our Mum has settled in very well. She is much calmer and relaxed and feels that her needs are being met. We feel the continuity of staffing has benefited the needs of our Mum with dementia. We feel the staff are highly trained and have a great understanding of the benefits of Mum caring
for her babies- thank you! We have left the activities blank as we are unsure of the activities. We are so grateful for the whole team's dedication and commitment to providing Mum with the best possible care and support for her complex needs.

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Review from M A (Husband of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found that since my wife has been in care at Creedy House she is so much calmer and settled than she has been for the past 15 months. She's only been here for a couple of months and I'm very happy with her care, well-being, and attention given by all the staff. Most excellent!

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive review. We try to create a home-from-home experience.


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Review from Pat A (Husband of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care at Creedy House has been exemplary. He has settled in well and the care staff are kind, caring, and friendly. The staff send photos and are always willing to share information and keep me up to date with my husband's care. My husband is happy and I am very pleased with the care he
is getting.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive review. It's lovely to hear when residents are settled.


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Review from C G (Wife of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful always someone there when I leave to take care of my husband and settle him down as he gets very agitated when I'm about to leave. My husband enjoys the activities and when I'm there and it's music he loves to have a dance with me and a lot of the colouring he has done is
put up on the walls. I cannot find fault in Creedy at all.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for your comments, we value positive feedback and that we are getting it right!


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Review from L S (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Creedy House for around two years. I think it is a wonderful nursing home. It has a warm, friendly environment and the staff are excellent. It is the best care home my Mother has been on by a mile!
They care and respect the residents.

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Review from S E (Wife of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very good at keeping me informed and sending me photos of my husband looking happy, which comforted me.

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Review from Julie M (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Creedy House for just over one year. He is happy and settled and I am very pleased with the care that he receives. Staff are always pleasant and courteous to both myself and my father and they have made what was a stressful situation so much easier to cope with.

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Review from J H (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident at Creedy House for just over six months and has settled in well. The manager is approachable and has been supportive of us as a family. Dad's mobility issues have been addressed and although his physical and emotional needs are changing the staff have adapted with compassion
and understanding. The home is welcoming, and clean and the staff are both professional and friendly.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive feedback. Our aim is to ensure our residents feel like they are at home, comfortable and safe. As a manager, I am so lucky to have such a dedicated and empathetic team.


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Review from R S (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Creedy House suffering from dementia, having done so for a number of years. She attacked my husband in 2022 claiming he was a burglar. The police and ambulance crews attended and it was decided for her own safety to take her to Creedy House. This was the best decision we have ever
made for her. She was very happy going there and in her own way, still. The staff love her to pieces. She loves the garden and from her window watches out for burglars in the area. Creedy House is well kept, clean with good food. My mum is well cared for and loved like one of the family. Thank you Creedy House.

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Review from C M (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting my brother at Creedy House, there is always a friendly welcome by staff. Top marks for cleanliness, the communal areas are always kept clean and tidy and very nicely decorated with well-chosen colours. My brother and I enjoy sitting in the well-kept gardens and look forward to the various
garden parties throughout the year. My brother enjoys the activities throughout the week. My only concern is the quality and nutrition of the food served. Overall very happy with my brother's care.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your response. We are always trying to meet the nutritional needs of the individuals and I am hoping since our face-to-face discussion with your brother, choices have improved. He now goes out with our activity coordinator weekly to do a 'shop' also which has been very successful and confidence-building for him.


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Review from T C (Brother of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Creedy House since January 2023. We have found the staff to be very sympathetic and caring. My sister has been welcomed and Creedy has been very good at monitoring her bipolar condition.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your positive feedback. We aim to give our best.


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Review from John N (Husband of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with the home, my wife appears content. Communication between the home and the family could be better and quicker. Plenty of activities are offered and the home is clean and safe. Staff are helpful to answer questions and booking visits is straightforward.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Your wife has been a resident with us for 7 years. Thank you for your comments. I relayed comments to all staff and we learnt to improve in the areas highlighted.


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Review from Lynn T (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been extremely well looked after at Creedy House. She is stimulated with the music and other activities. Consequently, this has eased the extreme pressure on Dad when he was looking after Mum at home. Creedy staff always welcome the whole family.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

At Creedy House the staff aim to provide a homely environment and this includes welcoming family and friends.


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Review from Alfred B (Husband of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The managers and staff are truly professional and kind. Well decorated and clean. A nice friendly environment for residents and visitors alike.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you. We know how difficult it can be to make the decision with a loved one having 24hr care and my team always strive to make the whole family welcome.


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Review from Lorna M (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, kind and welcoming staff. Any queries are addressed promptly. The home is brightly decorated with suitable background music always playing- to stimulate dementia residents. Mum's ground-floor sunny room overlooked the garden. Her family were able to visit regularly so we could continue to
interact with her (play ball games etc). She loved going around the garden, it's there to be used! She also enjoyed the regular entertainment. Again it stimulated the residents...so important! The staff looked after us as a family too, as we all had long journeys to see our lovely Mum. Lots of tea etc. Kept us going! Mum is now in a home nearer to us, it's not up to Creedys standards, so another move soon.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for such positive words. It really lifts staff to know they are doing a good job! we feel privileged to work in a home with such amazing residents and families.


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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Creedy House is calculated as follows: ( (136 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Creedy House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Nesta Hollyer

Job Title: Registered Home Manager, RGN

Joined: 2014

Welcome to Creedy House.


My name is Nesta and I have worked at Creedy House for 8 years and managed the Home for 4 years. I have worked in the private, community, NHS and social settings for 34 years.


I don't see being at Creedy House as work... I feel fortunate to be part of a large family.


Frequently Asked Questions about Creedy House

What types of Care is Creedy House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Creedy House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Creedy House have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Creedy House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Creedy House to the centre of New Romney?

1.0 mile(s) as the crow flies, distance by road may be significantly further.