Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB
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9.6 54 Reviews
  • Creedy House, New Romney
Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious nursing/ dementia care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens. The dementia unit- called The Lodge, has been renovated in colors and themes to reflect the needs of those living with dementia. It has long open corridors so lots of space for those who wish to wander. The Lodge is ground level and looks over the south facing garden. The corridor has different themed sections that encourages conversations and reminesence

The home can accommodate up to 44 people who have nursing and dementia care needs. There are two rooms that accommodate a couple/ people wanting to share.

Staff provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents, music conservatory, sun lounge, quiet room and a full and diverse programme of activities. The home has a hair salon and chiropodist who visit routinely and as needed.

There is a real family feel within the Home

Staff encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.

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Care Provided by Creedy House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nesta Hollyer (Home Manager)
  • Admission Criteria
    • NHS referrals, private enquiry, CHC, Assessment bed, Social Services
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Creedy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,600 – £1,800
    • Self-Funded Nursing Dementia Care £1,650 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,625
    • RESPITE Self-Funded Nursing Care £1,650 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are determined on an individual basis. Fees are dependent on level of nursing need, treatment and intervention.
    An assessment is completed by the manager involving the perspective resident, family and other professionals that have an active part in care.


    We have a hairdressing salon and the hairdressers visits alternate weeks.
    Chiropody is offered 6 weekly.
    These services hold an additional cost so a little pocket money is requested and kept safe by the Home administrator
    Activities are provided with no fee.
  • (these prices are only a guideline, please contact Creedy House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting complies with the recent DoH Visiting and accompanying in care homes, hospitals and hospices. Regulation 9A, April 6th, 2024


  • Parking

  • A drive to the front of the building which acts as a drop off area for relatives and residents. This is kept clear at other times as it is access from emergency vehicles.
    Roadside parking is available to the front and side of Creedy House.


Creedy House Reviews (54)

Total of 54, showing 21-40
9.6

Creedy House has a Review Score of 9.6 (9.580) out of 10, based on 18 reviews in the last 2 years. Over all time Creedy House has 54 reviews.

Overall Experience

  • 32
  • 18
  • 3
  • 0
  • 1

Date Published

54
2
10
18
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Review from C C (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Creedy House direct from a seven-week hospital admission. Initially, it was for a temporary stay or ongoing assessment of his dementia care. The staff at Creedy welcomed Dad and helped him and us, as his family, adjust to the changes in his needs and life. The home is well maintained,
clean and comfortable with friendly, caring staff. Dad loves the food and the attention he gets from everyone involved in his care. We are very grateful to all the staff who have supported us through this very difficult time.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for your lovely words- it's great to know we are able to support families through difficult times.
Kind regards.


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Review from B G (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team, together create a lovely, homely atmosphere for all their residents and their families. I'm always greeted with a welcome smile and made to feel comfortable when visiting.
The team of carers are led well and go above and beyond to maintain a high standard of care, ensuring Mum is happy
and they always respect her dignity and privacy. We are well informed of any changes or any issues, activities and gatherings! Thank you team Creedy House Care Home.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your review. I am so fortunate to have such a great team of staff who love the work they do - we don't actually class it as work, it's a pleasure to care for residents in what we consider their home.
Kind regards,
Nesta.


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Review from J R (Daughter-in-law of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for the past several months, her care has been outstanding, all care staff are very friendly and take time to keep us up to date on any of her care or well-being. Could not recommend enough. They treat her with dignity and respect at all times. It is always clean
and does not have that "care home" smell.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

At Creedy, all staff aim to give their best and it is really lovely to get positive feedback. Thank you, Nesta and the team.


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Review from D R (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home. From the facilities to the staff.
All staff are so helpful, caring and will do everything in their power to care for residents.
Thoroughly recommend Creedy House Care Home.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for the review, I will pass on your lovely comments to the staff. Kind regards,
Nesta.


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Review from Sandra B (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Creedy House are wonderful, looking after my mother with care, awareness of her needs and also some humour mixed with fun activities makes it a wonderful place to be. We have peace of mind that she is looked after 24 hours a day. We are in constant contact with Creedy staff and they always
give us updates when we ask how Mum is. Overall it is a wonderful place for Mum. Thank you to all the staff.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your kind words. I will let the staff know regarding your response.


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Review from Hayley W (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad went to Creedy House Care Home mid-March 2021 as evicted from the previous care home which stated they couldn’t accommodate my care needs, just basic care needs which should have been carried out in the first place, it was a shocking place.
Placing my dad in a home was the hardest decision
I have ever made, he has been at Creedy almost a year and the difference between the homes is beyond compare, all the staff always find the time to discuss any concerns I have risen in the past and I know I can discuss anything troubling me with them, I’m welcomed when I visit and most importantly my dad seems to have settled well there.
Thank you to all the staff at Creedy for making my anxiety regarding my dad slightly easier to deal with.
My dad may be in a care home but that doesn’t mean I stop caring.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you. We really do try and make it feel like home from home. As a team, we have been together for a long time and I think this shows in the care and compassion we show. Kind regards, Nesta and the team


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Review from S M (Sister of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems happy and settled at Creedy House now they have got her medication sorted. Sometimes she is grumpy and wanting to go home, but that's to be expected with dementia. The staff all seem pleasant and helpful, and they treat her with respect. The only thing I don't like is that she quite
often is wearing other peoples clothes when I visit, and she has plenty of her own, which all have name labels.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your response. As you know, your sister is fully mobile and will often venture into others' rooms and search for clothing. It can be quite difficult when we try to change the clothing as she insists it is hers. We are aware of the situation and do try to direct her back to her room, but she can become quite upset at this.


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Review from Martyn B (Son of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I chose Creedy House due to its 'good' rating with the CQC. A big mistake. My father was there twice and both times they lost his property and sent us other resident's socks, underpants, and other items in exchange. Disgusting. His property was never listed or accounted for and it appears they took
no care of it whatsoever. More seriously, my father was clearly not supervised properly and whilst there was assaulted. This was glossed over when reported to us both verbally and in writing and we were told that no one saw the incident. As such when asked whether we wanted to request an investigation we thought it pointless. However, when I complained later on after my father was admitted to hospital with a life-threatening brain injury which I feel was sustained during this assault, I received a detailed explanation of the 'altercation' suggesting my father was the instigator. The staff appears disorganised, confused, and within their response to complaints, unfeeling, defensive, crass, and cold.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

We are saddened that you continue to feel unsupported by myself and Creedy House. We have tried to work with you through your concerns internally and have continued to respond to your correspondence. There are areas in your review that are not factually correct and are misleading. We were open and honest with outside supporting agencies, including CQC and Safeguarding, when the altercation took place - on your fathers first respite with us. This was fully investigated with no further actions required and you agreed with this at that time, so we were surprised that three months later we have received this review. If the communication with yourself had been better, your experience with Creedy House may have been more positive. On your father's second respite - three months later, he had had a fall at home the day before his admission into Creedy that night and we called for a paramedic assessment and your father was taken to hospital, where he was admitted.


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Review from Patricia M (Sister of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone that I have come into contact with at Creedy House extremely helpful and caring. So very glad that my sister seems very happy there. Of course with covid 19 I have not been able to see for myself by dropping in on the spot or been able to take her out for the day. Hope this will change
soon when we get shot of this dreadful pandemic. But they keep in touch with me regularly and also when any medication or anything is needed, so far I am very pleased with Creedy House and its staff. I would like to thank them all for their help.

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Review from C H (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Creedy House for 8-years, and she has been looked after extremely well throughout. The home meets all her needs. My mum is unable to verbalize, so the home is very good at reading her body language to fulfil her needs. I could not wish for a better home for my mum to be in with her
dementia.

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Review from Julie L (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is second to none which is especially important to us during this difficult time where the restrictions due to COVID have stopped us being able to visit. That said, the staff keep us informed about my father’s well being and we have every opportunity to phone. We are always
made to feel so very welcome.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your kind words. We all cannot wait until we can meet together again.


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Review from Suzy M (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and compassion are evident, as well as excellent communications. Everyone is always so helpful, honest and knowledgeable. As much as we can’t visit, the manager and team take time to tell you what is going on and how our dad is getting on. Well done to them for coping with Covid and the festive
season.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the review Suzy, it's difficult times for all, and it's lovely to hear positivity
Happy New Year
Nesta


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Review from Janet L (Sister of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is being cared for.
Staff are caring in these difficult times.

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Review from A J (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Creedy House has in the time Mum has been a resident has gone from okay to brilliant. Mum's dementia has taken away what I have loved seeing, Mum being independent. Now the staff that look after her are really great. They look after her with a great deal of care, very happy with Mum
being in Creedy House care.

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Review from G G (Wife of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Creedy House in February 2019. He has complex needs and is partially paralysed. He is always treated with the greatest respect and dignity. All staff give time, humour, and nothing is too much trouble, even in this very trying time we are all in. I phone every day, and the staff
always ask how I am, and neer grumble about taking the phone to my husband, they always remember to put it on loudspeaker for him. He gives them 5* ratings as I do!

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for your kind words. All the staff work very hard and it's lovely to receive positive feedback.


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Review from J L (Sister of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nursing staff and carers, all are kind and caring. Sometimes they seem a little short on staff at times. My brother has to wait quite a while for help up to his room sometimes. On Sunday his clothes were a bit dirty, but he says he is happy at the home.

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Review from Beverley D (Wife of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in the home for 21 months. Staff at the home care about, as well as care for, all the residents. Some of the residents display challenging behaviours at times and staff deal with these events with patience and calmness. The home is bright and well decorated and maintained,
with no smelly carpets. There are several communal areas such as a conservatory, sunroom and lounges and a large enclosed garden to the rear which is available to the residents and visitors. Meals are varied and well cooked, with a selection at each meal. The Manager is very approachable and encourages feedback from residents and relatives on how things are in the home and what can be improved. There are organised activities on weekdays.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for your review. It is positive for the staff to know they are doing a good job.


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Review from Fiona G (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad thoroughly enjoyed his stay at Creedy House so much so that he extended his respite by an additional 10 days. He was cared for very well and whilst he was reluctant to stay away from home thanks to the care and support of the staff his mood was greatly improved generally (he has a history of
depression) and so too his confidence in nursing care. He looks forward to his next stay. Thank you

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Review from J U (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run nursing home where staff and management are welcoming, approachable and caring. The Lodge provides a secure, spacious environment for my husband. Daily activities are available, including one to one. Regular social events are organised for residents and families throughout the year. There
are beautiful, well-kept gardens for all to enjoy. In conclusion, I couldn't wish for a more suitable environment for my husband. Thanks to all of the hardworking and dedicated staff at Creedy House.

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Review from C A (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Gradually there are some improvements in the overall managing of the home now that they seem to have a dedicated manager.
Carers do not seem to have the same residents to care for so it often lacks continuity of care.

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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Creedy House is calculated as follows: ( (136 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Creedy House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Nesta Hollyer

Job Title: Registered Home Manager, RGN

Joined: 2014

Welcome to Creedy House.


My name is Nesta and I have worked at Creedy House for 8 years and managed the Home for 4 years. I have worked in the private, community, NHS and social settings for 34 years.


I don't see being at Creedy House as work... I feel fortunate to be part of a large family.