Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB
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9.6 54 Reviews
  • Creedy House, New Romney
Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious nursing/ dementia care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens. The dementia unit- called The Lodge, has been renovated in colors and themes to reflect the needs of those living with dementia. It has long open corridors so lots of space for those who wish to wander. The Lodge is ground level and looks over the south facing garden. The corridor has different themed sections that encourages conversations and reminesence

The home can accommodate up to 44 people who have nursing and dementia care needs. There are two rooms that accommodate a couple/ people wanting to share.

Staff provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents, music conservatory, sun lounge, quiet room and a full and diverse programme of activities. The home has a hair salon and chiropodist who visit routinely and as needed.

There is a real family feel within the Home

Staff encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.

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Care Provided by Creedy House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nesta Hollyer (Home Manager)
  • Admission Criteria
    • NHS referrals, private enquiry, CHC, Assessment bed, Social Services
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Creedy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,600 – £1,800
    • Self-Funded Nursing Dementia Care £1,650 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,625
    • RESPITE Self-Funded Nursing Care £1,650 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are determined on an individual basis. Fees are dependent on level of nursing need, treatment and intervention.
    An assessment is completed by the manager involving the perspective resident, family and other professionals that have an active part in care.


    We have a hairdressing salon and the hairdressers visits alternate weeks.
    Chiropody is offered 6 weekly.
    These services hold an additional cost so a little pocket money is requested and kept safe by the Home administrator
    Activities are provided with no fee.
  • (these prices are only a guideline, please contact Creedy House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting complies with the recent DoH Visiting and accompanying in care homes, hospitals and hospices. Regulation 9A, April 6th, 2024


  • Parking

  • A drive to the front of the building which acts as a drop off area for relatives and residents. This is kept clear at other times as it is access from emergency vehicles.
    Roadside parking is available to the front and side of Creedy House.


Creedy House Reviews (54)

Total of 54, showing 41-54
9.6

Creedy House has a Review Score of 9.6 (9.580) out of 10, based on 18 reviews in the last 2 years. Over all time Creedy House has 54 reviews.

Overall Experience

  • 32
  • 18
  • 3
  • 0
  • 1

Date Published

54
2
10
18
36

Review from June W (Wife of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Creedy house is like from home to home. It is clean, has excellent nutritious food, friendly staff and freedom for residents to wander around and meet others. They have lovely soft music always playing in the background, snack foods available on plates in the corridors should residents fancy a snack
and always have drinks around. We are always offered a drink on arrival and can have a dinner if we phone up and let them know. I still think I'm dreaming that my husband of 58 years is in such a beautiful place and he thinks it's his home, he asked me if I'd stay over night, "plenty of beds and it's nice here" he said. I have already recommended Creedy house to four people.

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Review from George H (Son of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has been at the care home she has been a lot more settled and happier than when she was at home. When I go to visit I am always made to feel very welcome, always offered a refreshment. My mum always looks well when I go to visit. I found the staff to be very thoughtful and caring towards
my mum's needs. I am always informed if there have been any issues with my mum's health. I did not think that my mum would have settled but seems to be very at home.

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Review from Brian C (Brother of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my last few months of my brother's life, he has been treated with dignity and compassion by staff and management at Creedy House.
Sadly he passed away in the early hours of 2nd August 2018 and on our arrival we were welcomed with sympathy and understanding. During his time at Creedy House his
every need was met and he felt like he had gained another family. Thank you is not enough.

Reply from Hesta Hollyer, Home Manager at Creedy House

Thank you so much for those kind words.


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Review from Diana D (Wife of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way, nothing is too much trouble. All staff very kind, friendly and helpful in a professional way and all staff work together as a team and support each other. An extremely well run nursing home.

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Review from A B (Cousin of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and considerate to the resident's needs, also very patient. Always polite and friendly to visitors.

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Review from Kelly E (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for approx 19 months now.
From the start, the staff have been supportive, helpful and are very caring. They have a good understanding of dementia. The staff turnaround is very low which is important for the residents and overall they are a fantastic team. The food
is excellent and there always seems to be activities and entertainment taking place.
Very qualified nursing staff in place. Any issues we have had have always been dealt with promptly and appropriately. I think they have a very difficult job but do it with care, compassion and empathy and I can not fault them at all. My only negative would be more regular room cleaning as floors can be sticky/dirty at times.

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Review from Tracey P (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of Creedy House for approximately 18 months. I am very grateful to the staff who care for my father and for the excellent care he receives. I visit Creedy House on a regular basis and have never had any concerns with my father's welfare. The staff are always on hand to
answer any questions I may have. I would have no hesitation recommending Creedy House to other families seeking excellent care for the relatives.

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Review from Paul M (Nephew of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in Creedy House from 2007 until her recent death in May 2017. Throughout this period of time, she was well looked after and was allowed to decorate her room with her memories past and present. Unusually this involved covering almost every space available with pictures and letters including
the bathroom.
Her room became more of a museum than a bedroom. I think it unlikely any other care home would have been so understanding and it is this kindness, understanding and care my aunt received throughout her stay.
All Creedy House staff in particular the nursing staff looked after her needs so well. In particular this year when my aunt's health was failing they were there for her at all times. I was comforted to know she had such lovely people looking after her.
Creedy House is in my opinion an excellent care home. The most important thing of all in my opinion in a care home is the personal care shown to residents and Creedy House excels in this at all times.

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Review from Robin H (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring. They are also very helpful and informative when needed, The atmosphere is always happy and relaxed.

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Review from NJM (Son of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Came to visit my father. Staff very polite, helpful and offered hot drinks on arrival. Gave new clothing to staff which they said would tag for us.

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Review from B W (Wife of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and friendly care home. Interaction with residents and all visitors always welcome. Good food and drinks always available.

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Review from Dawn H (Daughter-in-law of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a caring home where the staff have all the time for the residents. This is a beautiful care home with beautiful staff. It is lovely and clean with lovely food. It's like a hotel. I would highly recommend Creedy House.

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Review from DY (Granddaughter of Resident) published on 3 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Creedy House has been like a home from home for grandad who was placed in care in March. Within a couple of days of arriving, my grandad was settled and welcomed into the 'Creedy family'. The staff are fantastic and I cannot thank them enough for the high level of care, love, and respect they give my
grandad and my family. The rooms are bright, clean and airy. The food is very good and there is always plenty to drink. The activities provided are excellent with singers, comedy afternoons etc. Keep the excellent work up.

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Review from Jon B (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Creedy House to be the perfect place for my mums care. All the staff are very caring and take time to listen to her.

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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Creedy House is calculated as follows: ( (136 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Creedy House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Nesta Hollyer

Job Title: Registered Home Manager, RGN

Joined: 2014

Welcome to Creedy House.


My name is Nesta and I have worked at Creedy House for 8 years and managed the Home for 4 years. I have worked in the private, community, NHS and social settings for 34 years.


I don't see being at Creedy House as work... I feel fortunate to be part of a large family.