Ashcroft Nursing Home

Fairview Close, Cliftonville, Margate CT9 2QE
Submit a Review
8.7 49 Reviews
  • Ashcroft Nursing Home, Margate
Ashcroft House Nursing Home is located in a pleasant seaside location, making for a calm and picturesque environment in which to experience expert and innovative care.

Seventy-nine comfortable bedrooms are available at this well-staffed facility, which also includes a sensory room, a private garden and a number of lounges in which to socialise.

A healthy combination of talent and experience has allowed the home to achieve impressive care results, together with a varied activities programme and selection of outings that contribute to the mental and physical fitness of residents.

Show Ashcroft Nursing Home on the Map

Care Provided by Ashcroft Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebekah Gifford (Manager)
  • Admission Criteria
    • Age over 65
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Ashcroft Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,498 – £1,698
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Ashcroft Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Ashcroft Nursing Home Reviews (49)

Total of 49, showing 1-20
8.7

Ashcroft Nursing Home has a Review Score of 8.7 (8.686) out of 10, based on 16 reviews in the last 2 years. Over all time Ashcroft Nursing Home has 49 reviews.

Overall Experience

  • 25
  • 21
  • 2
  • 0
  • 1

Date Published

49
1
15
16
33

Review from L W (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience. I love this care home. The staff are lovely, and they treat my dad well and with respect, and I couldn't ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The management are very good. Food and cleanliness of rooms is very poor.
The staff are generally good but weekends everything seems to go downhill.

Reply from Rebekah Gifford, Manager at Ashcroft Nursing Home

Thank you for taking the time to review us. All feedback is greatly received and enables us to improve on the service we provide. Please feel free to contact me to discuss any of your concerns so we can work on rectifying these. Many thanks


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V A (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother receives in Ashcroft.
She is very fond of the staff and she feels very much at home.
I wish there was more going on in the lounges in the way of activities although their aim is to improve this shortly.
I am always notified if there is a problem with Mum and am
kept up to date with any changes in her medications etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deanna S (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the way Mum is looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Partner of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, my partner is looked after in a satisfactory manner, but I do find that some staff need to improve their training.
Some meals are better than others, the portions are bigger than necessary but could be served warmer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Resident) assisted by family/friend published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well supported through my illnesses/condition whilst I have been here during the last 3 1/2 years. My medication is provided promptly each day, along with other needs I have on a daily basis.
Overall I am very satisfied with all services provided for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry G (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula R (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find that the home is very good. They look after my mum very well, even though she has a lot of things wrong with her health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for Mum is very good so far.
Staff are lovely friendly and kind.
When I have questions, staff always try to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Ashcroft House following a major operation in hospital for cancer, through social services. My first impressions were of a clean and comfortable surrounding.
All the staff were welcoming and attentive.
Everything felt - and still is - a high-quality and effective service, two years on
nearly!
With plenty of activities available to fill the days. And while promoting a "back to health" service setting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N L (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, very understanding and caring. Dad is very happy at Ashcroft he is very fond of all staff, all his needs are met. He is looked after really well and I am kept updated of any changes. The social media group is good I get to see Dad enjoying the entertainment via video messages. Visiting
hours are very flexible. Dad is on pureed food and 90% of time has a clean plate.
Have and do recommend home to friends etc. who have family with dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth V (Cousin of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Ashcroft Care Home has always been positive. All members of staff I've encountered over the last few years have been polite, friendly and professional. I and other family and friends have called without prior notice, and my resident relative is always found to be clean, tidy, well cared
for and seems content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karl H (Grandson of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the pleasure of my nan staying here. My nan has dementia which can be hard at times. When I was looking after my nan at my house, it got tougher and tougher so I had to make a brave decision to let a nursing home take care of her. I was a bit dubious at first, but once my nan settled in, I knew
I made the right decision. The staff are very helpful, plus they all seem to be happy at their job, which is always a nice thing to see. I get updates, phone calls and even pictures to see how she is getting on. If I get like my nan, I wouldn't mind having her room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashcroft Nursing Home for some time now, her care is exceptional.
The staff have so much patience with the residents and make them feel special.
I am more than happy with the care Mum has.
Her food is always very well cooked and looks very appetising.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy M (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems happy in his care home and it seems to meet all his needs. Always good food, although my dad doesn't like vegetables at all. And you are listened to if you have a problem which I think is very important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex P (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Ashcroft was chosen as a placement for my dad once his hospital admission had come to an end. I am not impressed by this nursing home and I would not recommend it to anyone.
Although some staff are nice and attentive - it is understaffed and on one occasion my father soiled himself and needed to get
changed before dinner and no one was available whilst the dinner was being sorted and he had to eat his food whilst soiled. Tablet administration is not done properly and tablets were sometimes found by relatives at visiting times on my dad.
Updates were not often given to the family and whilst in the home he had an infection on two occasions one being a bank holiday where I was asked to go get antibiotics for my dad as they were understaffed. I feel he deteriorated in this placement and he was sleeping most of the day and wasn't ever taken out of his room with a hoist and special bucket chair and his mental health suffered.
We moved him to a better placement and he has already improved.

Reply from Rebekah Gifford, Manager at Ashcroft Nursing Home

I would like to sincerely apologise that your experience with Ashcroft House was not what you expected. As a home, we follow a dependency tool to ensure we are adequately and safely staffed at all times. Regarding the antibiotics, it is my understanding that as these were prescribed by an out-of-hours GP and being a bank holiday they were sent to a different pharmacy. There was no staff on duty that day that could drive and collect them. I believe the nurse asked if you could collect them as you were visiting that day. If you would not have been able to then the nurse would have contacted management who would of course gone and collected them.
I can but apologize that your loved one was left soiled during a meal time. This is not the standard we work towards and we expect that our staff respond to resident's needs promptly. If you wish to discuss your concerns further please do not hesitate to call or email me.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corinne D (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I find this care home a little tired, the staff more than make up for that. It is the reason that I chose this home above the rest for my mum. The staff, to include, admin staff, carers, event coordinators, maintenance and agency staff have the utmost patience, consideration and empathy with
their residents and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Sister of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care by the staff to be first class. They treat the residents and visitors with respect and dignity. The entrance to the home (inside) was very festive and welcoming as were the staff. The lounge was also very pleasant. The overall cleanliness was very good. My sister's room was very clean
although I did not find it cosy, although I can see that if she was having a difficult day, any extras put in the room would be in the way of the staff needing to treat her. The staff all deserve medals for their care and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie D (Sister-in-law of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has only been a resident here for a month and we as a family are so happy with the care, love and support to our family member. He is extremely well looked after and his overall health and wellbeing has greatly improved. The staff are amazing with the activities provided daily, excellent.
We are thrilled that he is to remain here as we know he is safe and cared for. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita T (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.686)

Overview of Review Score

The Review Score of 8.7 (8.686) out of 10 for Ashcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.947 for Ashcroft Nursing Home is calculated as follows: ( (59 Excellents x 5) + (89 Goods x 4) + (22 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 189 Ratings = 3.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.739 Points relating to the number of positive Reviews for Ashcroft Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ashcroft Nursing Home

What types of Care is Ashcroft Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashcroft Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashcroft Nursing Home have?

There are 76 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Ashcroft Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashcroft Nursing Home to the centre of Margate?

0.2 mile(s) as the crow flies, distance by road may be significantly further.