Review from P C (Husband of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Ashcroft Residential Home is quite a large care home and on entering the building, one receives a friendly greeting and information about the care home. The staff all seemed very friendly and caring and this has been our experience.
The home is well staffed and the food excellent.
Nothing is too much

trouble for the management and there is a varied programme of activities for the residents. Overall, the home is worthy of an excellent rating.

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Review from D Q (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience

Experienced caring staff that create a happy environment in very difficult circumstances. Caring and kind. Good food. A great team.

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Review from Bryan D (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

Always made to feel very welcome. Extremely clean, well kept and caring and there are no odours!

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Review from E H (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

My dad is 80 and has Dementia, Alzheimer's, Epilepsy and Diabetes along with other illnesses. He has had Dementia for the past 6-7 years and has previously had respite in a number of "posher" looking homes over the years but they do not come close to the level of care at Ashcroft.
He has been at Ashcroft

approximately 2 years now after a short period of respite care there and is his only live-in care home. When he first arrived, there was room for improvement, both in the staff and surroundings but this has been addressed with new management and updating of facilities.
Ashcroft is truly a home from home for the residents. I have visited unannounced at various times of the day and have always found dad and other residents to be happy, clean and cared for.

Outstanding staff, level of care, kindness and flexibility for a care home.

Respect, Dignity, Care, Compassion, Laughter, Entertainment and Love..... What more could anyone want for their relative? Thank You Ashcroft.

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Review from W D (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

I find staff very friendly and helpful and would recommend the home to others.

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Review from Ken U (Next of Kin) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

We are the next of kin of a very elderly resident of Ashcroft Residential Home who has been here for a number of years. Although the building is old we were initially impressed with the quality and depth of care and concern given by all the staff. Our first impressions have been built on and confirmed

as the years have come and gone. The staff without exception have made the house a home - well done.

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Review from P M (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

As soon as my husband arrived at the home, he was made to feel happy and cared for. Everyone was so friendly. When I came to visit I was made to feel so happy with the care he was given.

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Review from G B (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

As far as we can see, not being there all the time, my dad looks well looked after. He always seems clean and the food looks tasty and my dad seems to enjoy it. As when we visit is in the afternoon I cannot comment on other times. The staff always seem lovely and caring, although it's a shame they change

so often.

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Review from Linda T (Cousin of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

Ashcroft House is a high-quality care home.
My cousin has lived at Ashcroft happily for several years and is very happy.
Staff combine a professional manner with high-quality nursing care, alongside a fun, personalised program of support and activities.
The wellbeing of residents and their families

is at the heart of Ashcroft.

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Review from Janet H (Cousin of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

My cousin has been at Ashcroft for two years and has had excellent care.
The staff are friendly, caring and professional to residents and their families.
They provide various activities which everyone seems to enjoy and nice touches like a memory tree on which were hung a memory from all the residents.
It's

nice that the residents are asked for suggestions to be added to the menu.
Visiting Ashcroft is always a pleasure as staff and residents are so welcoming.

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Review from P E (Son-in-law of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience

Our family are very pleased with the care that my father in law is receiving. The staff are always polite and caring and we can be assured that my father in law is looked after. Thanks.

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Review from Lorraine H (Niece of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

My aunt is very happy here. The staff are lovely and very caring. They put on lots of activities and the environment is very comfortable.

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Review from Hazel R (Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

I feel safe here. I like the food. I like most of the staff.

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Review from Ron L (Partner of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

My girlfriend always seems happy and she is well looked after by the staff at the care home. I like my visits to see her and there is a good range of activities. The one downside to Ashcroft House is a shortage of toilet facilities.

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Review from B W (Stepson of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

My step mum on the death of my father on the 6th August 2018 was allocated Ashcroft Residential Home for respite for three weeks. On visiting her during this period I found the staff to be very pleasant and helpful. My step mum as a result of the care being provided indicated that she now wished to

remain at the home as she feels that she is being well looked after at the home

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Review from Wendy H (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience

I have been impressed with the care home. The environment is clean, a lot of memorabilia around, it is colourful, little touches which make you stop, look and chat.
The care staff are helpful, they give you confidence, they know about your relative. Telling you about their individual quirks, likes

and dislikes.
The client's food is prepared to meet the individual client's needs, a carer to help with feeding.
The home is well led, the management are always around with a kind word and smile.

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Review from Pat L (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

My father, aged 93, has been at Ashcroft House for 3 Years.
All the staff are trained, friendly and very helpful.
Dad has a very varied and healthy diet which he enjoys.
All his medical needs are met and he seems happy there.

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Review from John E (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

My wife and I visited several residential homes suitable for dementia care for my mother. From the start we found the staff to be very helpful, professional, kind and caring. The attention my mother got from day one was first class right up until the end. The premises, an old hospital, was in need of

some refurbishment which in the main has been completed. I am very pleased we chose Ashcroft for the last few months of my mother's life.

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Review from A P (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Dad seems very happy at Ashcroft. He is clean, happy and well fed. After an initial decline in his health, he has now stabilised and improved. The activities are varied and frequent and dad looks forward to receiving the monthly list - if he doesn't participate he is happy to watch.
Occasionally communication

could be better between staff and family members, as sometimes we have not been informed on health issues/meetings.

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Review from Robert N (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

Good caring staff, nothing too much trouble.

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Ashcroft Nursing Home

Care Provided by Ashcroft Nursing Home

Good to Know

Funding & Fees Guide for Ashcroft Nursing Home

Facilities