Eaton Lodge Nursing Home has a Review Score of 9.7 (9.697) out of 10, based on 37 reviews in the last 2 years. Over all time Eaton Lodge Nursing Home has 57 reviews.
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Reviewer Connection to Eaton Lodge Nursing Home
17
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Overall Experience
45
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Date Published
57
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Review from N D (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience3.0 out of 5
I travelled from Aberdeen Scotland with my son to see my mum. I stayed in Trent for a week in that week I saw her 4 times and every time I turned up with my son to see her she was complaining. She was very hot. My mum cannot get out of bed. The heating was on and all the windows closed. I had to open
them. I mentioned this to the staff on several occasions, they said they would tell other staff, but still windows were shut on every visit on a very warm day, and the juice jug was away from my mums reach. Nurses need to fill the juice cups and put it on a table so my mum has plenty to drink in hot weather, as the juice jug is kept far across the room where my mum cannot reach. Thank you.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you for your feedback. I will pass to the manager to address the issue.
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Review from P W (Son of Resident) published on 21 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Care for my 95 year old mother is excellent, the staff are attentive and respectful. The management team are always helpful and knowledgeable and keep us informed of any issues or changes in mothers condition. The staff also provide daily activities which are fun, engaging and well received, especially
helpful when dealing with advanced dementia.
Very happy with the care, staff and facilities.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thanks so much for your excellent review. Your mum is very happy and likes to join in all activities with a lovely smile.
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Review from N H (Wife of Resident) published on 29 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
The staff are really caring and very friendly. It's always lovely and warm and clean. They take great care of my husband and are very patient, especially feeding him. It's a happy place with the entertainment lady and hairdresser who go into my husband's room for a chat.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your positive review. Your husband is very settled and enjoys all our activities. I will pass on to the team.
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Review from P M (Sister of Resident) published on 3 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
Eaton Lodge is a smaller care home, this is reflected in the homely atmosphere it has, welcoming staff that are there to listen and help you with any questions you may have, they take time to get to know each resident, their likes and dislikes. My relative has not been the easiest to care for when first
arriving at the home, but all the staff have been patient and very understanding when caring. The meals are good, and the chef will always try and give my relative what is liked. Eaton Lodge has lots of activities going on, and the activities manager always looks to find something that my relative would like to get involved in when possible, even if staying in bed and in the room. As a relative I get regular updates via email about things that are planned for the residents, which is good to know as you are welcome to join in. Over all I find Eaton Lodge to be a warm and friendly home, it may be smaller in size, but it is big on care, and my relative is happy and content there.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thanks so much for your lovely review. Your relative joins in activities and enjoys his food and is very settled.
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Review from S H (Niece of Resident) published on 5 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
What a wonderful home. The kind caring compassionate staff (from manager to cleaner) are second to none. Having worked in several and visited some I have never seen such a good team as this one. You would have to go a long way to get a better one. They go out of their way to welcome us when we visit,
and to make sure my aunt is comfortable. Well done to all of the staff.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your all excellent review. I will pass on to all of the team.
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Review from Barbara B (Friend of Resident) published on 29 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
Staff excellent and should be valued for the way they care for residents. Visitors are treated well and kept informed of all the needs of the residents.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thanks for your positive feedback. I will pass on to the team.
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Review from Jayne D (Daughter of Resident) published on 28 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
Mum has now been here for three months.The care and support that she has received is excellent. Eaton Lodge has the kindest and most respectful staff that I have ever come across.They are all an absolute asset and we are very lucky to have them. The food is varied and freshly cooked. The cleanliness
in every part of the home is faultless. I would highly recommend Eaton Lodge.
Reply from Sharon Wheal, Activities Co-ordinator at Eaton Lodge Nursing Home
Thank you so much for your all excellent review. Your mum has settled in so well and loves the activities especially singalongs. I shall pass on your thanks to all of the team.
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Review from Ben D (Grandson of Resident) published on 28 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
I find the staff most helpful friendly and likeable. My nan is being looked after with care by genuine people, and as visitors we are always treated well and looked after, and that extends to the broader team such as cleaning and maintenance staff. The home feels clean and safe with a patient focused
activity planner which is varied and fun.
Reply from Sharon Wheal, Activities Co-ordinator at Eaton Lodge Nursing Home
Thanks so much for your positive review. Your nan enjoys everything and is a pleasure to look after.
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Review from Jeanne G (Sister of Resident) published on 1 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
From my experience, when visiting, I have always found all the staff very welcoming and friendly. I am always greeted with a smile and nothing is too much bother for them. The whole atmosphere is very homely. My sister always looks clean and well cared for. She does enjoy her food and looks forward
to her meals. They always look very tasty and I know she enjoys them. She has the opportunity to join in with the many varied activities. I am always kept up to date with what is happening and also receive lovely pictures of the events. When I visit, I am always offered a cup of tea or coffee, which I think is such a nice gesture and is much appreciated.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your excellent review. Your sister is very settled and enjoys the food and activities especially the cakes, treats and our singers. I shall pass on to all the staff team.
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Review from D J (Nephew of Resident) published on 1 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
Always polite and attentive when we visit with my mother.
The carers are happy and doing a good job, also provide us with refreshments.
One staff member in particular, very active in including all, in the entertaining and social events, even when some residents can be difficult to engage, she is persistent
and it pays off.
Really enjoy bumping into one of the maintenance team assistants, he always very polite and on point.
He speaks to the residents when able in his work, he is an asset to the team.
Another staff member in particular again professional and informative.
All in all, happy with my Aunt's overall care at a challenging time thank you.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you for your positive review, your aunt is a pleasure to care for and she loves to join in our activities. I will pass on your positive comments to all of the team.
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Review from Richard S (Mother of Resident) published on 1 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
Eaton Lodge Nursing Home have been amazing with my mother. She recently moved in there, the care and attention they provide her is superb. All the staff are very welcoming when we visit and we receive regular updates by email in between our visits.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank for your excellent review. Your mum has been so much fun, she has been making birthday cards, singing beautiful songs as she was in choir and joining in all events. I shall pass on your excellent feedback to all the team.
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Review from M G (Daughter of Resident) published on 10 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
My dad hasn't been in Eaton Lodge long but the team have made him feel very welcome. We have all been informed of activities and care was taken to fit the right ones to my dad. A really lovely service offered to residents. All the staff are lovely from cleaners to management and are really approachable.
The personal care and meeting all his needs have been exemplary to date.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your all excellent review. Your dad is always smiling and enjoying activities especially the singer singing Crazy by Patsy Cline at our Country and Western party. I shall pass on your thanks to all at Eaton Lodge.
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Review from L C (Daughter of Resident) published on 10 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
Eaton Lodge is a superb care home with wonderful staff to match. The meals are varied and nutritious and the environment is cosy and homely. I know my Mum is being well looked after and she seems content and happy to be living at Eaton Lodge.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you very much for your positive review. Your mum loves to join in activities including quiz, proverbs, crossword, listening to all music especially Abba and she loved the singer singing country and western songs in the lounge with us all. She also enjoys lunch with us and is happy.
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Review from Stephen F (Son of Resident) published on 21 August 2024
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Overall ExperienceOverall Experience5.0 out of 5
Dad went to Eaton Lodge after a short spell in hospital, where he was deemed too frail to return home. He was only there for a few weeks before sadly passing away. During this time, he was not the easiest of residents, being depressed and often grumpy. However, the staff at Eaton Lodge were very kind
and patient. Whenever we went to see dad, the staff were always very welcoming and were keen to tell us how dad was doing and what he'd been up to. My mum, my sister and I all knew that dad was in good hands. We are very grateful for the wonderful care and attention that dad received during this difficult time.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you very much for your positive review. Your dad loved the singers and joined in with all the fun. I shall pass this on to all the team at Eaton Lodge.
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Review from Ruth D (Daughter of Resident) published on 30 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother was in Eaton Lodge for the last few weeks of her life. She could not get out of bed. As a scattered family, we were kept informed and helped to keep in contact in person and using the phone. The staff were very proactive in looking after Mum. They also reacted to our concerns with the best
solutions possible. Although she was receiving end-of-life care, I received photos of her having a hair cut and a chiropodist also visited her. The staff went above and beyond to ensure that every day was a meaningful one for Mum; they looked through her photos with her and wanted to know all about her. She was kept clean and pain-free. I couldn't have asked for more.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your excellent review. Your mum was a nice lady who enjoyed listening to our singers and having a daily chat and a cup of tea always with a smile. I will pass on your thanks to all at Eaton Lodgex.
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Review from V S (Friend of Resident) published on 14 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
My friend is very happy at Eaton Lodge despite being bedridden as the staff are extremely kind, conscientious and efficient ensuring he receives excellent care. They visit him frequently throughout the day and check on him during the night. He sometimes refers to them as 'his family' and appreciates
their genuine compassion as well as sharing a joke with them as he has a good sense of humour.
He looks forward to all his meals which he thoroughly enjoys. The staff ensure he is able to participate as much as possible in all special events and activities - craft activities are brought to his bedside; visiting singers/therapy dogs visit his room much to his delight.
The staff are always very friendly, kind and welcoming when I visit. Such a lovely, happy atmosphere.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your kind words. Your friend enjoys all activities, especially pet therapy and singers and enjoys chatting with everyone and also loves the food.
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Review from Sarah F (Daughter of Resident) published on 4 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
The staff are friendly and caring. Mum reports that they are lovely and look after her really well. She likes the chef and is asked what she would like. Activities are inclusive of those who are bed-bound.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you for your excellent review. Your mum enjoys food and all the activities.
I shall pass on your positive feedback to all staff.
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Review from Brian B (Friend of Resident) published on 24 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
My friend has been here for two years and is very happy here.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you very much for your friend's positive review. He loves to laugh and chat and enjoys pet therapy and all parties. He enjoys lunch with everyone and loves listening to Strauss.
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Review from K C (Son of Resident) published on 22 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
I have found all the staff to be friendly and welcoming. I have visited my mum now for around 3 months and cannot fault the staff. Always offered refreshments and even remembered how you have your cup of tea. Could thank them enough for making my mum feel safe and happy.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your positive response. Your mum and family joined in our parties and games and pleasure to care for. I shall pass this on to all our staff team.
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Review from Nigel C (Partner of Resident) published on 4 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
Such friendly and helpful staff for whom nothing was too much trouble, even though my partner was on the second floor there was no hesitation when asked for even a cup of tea.
The food was delicious and served piping hot.
We could not have asked for a better place for her.
And I thank all the staff
for doing what you did.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home
Thank you so much for your excellent review. Your partner was a lovely lady. I shall pass on your thanks to all the team
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Current Review Score: 9.7 (9.697)
Overview of Review Score
The Review Score of 9.7 (9.697) out of 10 for Eaton Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Eaton Lodge Nursing Home is calculated as follows:
(
(319 Excellents x 5)
+
(93 Goods x 4)
+
(15 Satisfactorys x 3)
+
(1 Poors x 2)
+
(1 Very Poors x 1)
)
÷ 429 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eaton Lodge Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 24 registered maximum number of service users is 4.8, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 7 Jan 2022
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Eaton Lodge Nursing Home
What types of Care is Eaton Lodge Nursing Home registered for?
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Eaton Lodge Nursing Home provide?
Palliative Care, Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does Eaton Lodge Nursing Home have?
There are 14 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Eaton Lodge Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Eaton Lodge Nursing Home to the centre of Westgate-on-Sea?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
