Review from Colin C (Friend of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

Attended the Halloween party and had a wonderful time, a first-class singer, and lovely staff. The food was absolutely perfect couldn't have wished for anything more. Look forward to many more enjoyable events. Will see you soon.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. It was a pleasure to enjoy our Halloween party with you and our lovely residents, family and friends and one of our amazing singers. Look forward to seeing you on 24th November.

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Review from E C (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience

My dad spent his last few weeks, surrounded by his family. The care home were very accommodating and made every effort to listen to our wishes for our dad. The atmosphere in Eaton lodge was very much a family feel, and this made my father's time comfortable and less clinical. I would like to thank everyone

at the home for making his last few weeks as peaceful as it could be. The respect and dignity he had, will always be remembered by all his family.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your excellent review. It was a pleasure to look after your dad and he was happy listening to our singer sing his favourite songs.

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Review from Natalie S (Granddaughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

I wanted to thank all the staff for looking after my grandad over the past year and a bit. He was struggling at home, doing daily tasks, but now he is being looked after by supportive staff who look after his every need. As a family, we couldn't be happier with the care. Especially when he became very

poorly, and needed even extra care and attention.
Thank you so much!

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your kind words. Your grandad is always happy and a pleasure to care for. I shall pass on your message to all of our lovely staff team.

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Review from P M (Sister of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience

My sister has been in the care home for two and a half years now. Overall, she has received a good standard of care. She is bedridden, so I can only comment on her room and her personal care. Her room is basic but adequate for her needs. She is always clean and tidy when I visit. She enjoys the food

and is always given a choice. The staff are pleasant and approachable.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your positive feedback. Your sister is always happy and likes to read her books. I will pass on to all of the staff team.

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Review from D C (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

Everyone has been extremely warm and welcoming not only to my father but to my family as a whole. My father's individual needs and interests are adhered to which has made a very difficult time all the more manageable

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your kind words. I will pass this on to the team. All the best.

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Review from G S (Partner of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

I'm happy with the care that Eaton is giving here - no complaints.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. Your partner enjoys being at Eaton Lodge and loves sitting in the garden reading his newspaper.

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Review from D S (Friend of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

Made my friend feels at home - thank you.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your positive feedback... Your friend is a pleasure to look after, and she loves to join in. I shall pass this on to our manager and all staff.

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Review from Bethan G (Niece of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

My aunt is very happy here and is well looked after. Thank you.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your all excellent review. Your partner is very settled and happy at Eaton Lodge and is loving the garden and reading his newspaper in the sunshine.

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Review from Joanne S (Niece of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

All staff are very patient and really make the effort with the care and needs of the individuals. When it's the residents' birthdays they make them feel very special. Food is well presented and tasty. The home in general is tidy and clean.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Joanne thank you very much for your kind words, I will pass your remarks to my team.

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Review from Katharine H (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience

My mum has been so well looked after since arriving at Eaton Lodge Nursing Home. The staff are so caring and really do everything they can to ensure their patients are comfortable and happy. Since being there, her physical health has improved so much in a short space of time. They are always consulting

with me and letting me know what is going on.
It is such a difficult decision placing your parent into a nursing home and relinquishing responsibility to others. However, she needed professional care and nursing, something we could not provide. We definitely made the right choice in choosing Eaton Lodge. Highly recommended.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Katherine
Thanks for your nice review and I will pass the message to the team.

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Review from O H (Niece of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

We sense that our aunt is happy and very well cared for. We find the staff very available, attentive and in evidence and they provide a cheery, positive and can-do atmosphere.
On those visits that involve lunch, the food looks excellent and our aunt eats well and has no complaints.
Certainly, we

feel that the staff ‘know’ her.
If our aunt had more access daily to natural light in her own bedroom that would be super but we understand, logistically, that’s tricky.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your positive review. I shall pass on to and all of the team.

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Review from Brian S (Son of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

We are all naturally concerned and distressed when a family member unfortunately finds themselves in need of end of life care. The staff at Eaton Lodge are first-class at looking after every aspect of your loved one at this difficult time. Being adjacent to the local surgery ensures access to further

specialist support, if required. Visiting relatives are looked after well and kept fully informed at all times. After a difficult period of home care, Mum appeared calm and comfortable from the outset every time I visited, which is a source of great comfort, particularly if you live a long way away. During her short stay, St Patrick's Day came along and the staff organised some themed events, which Mum thoroughly enjoyed. I gather this, and other activities, are a regular thing. Would thoroughly recommend you consider Eaton Lodge for any care home requirements.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you very much for your wonderful reviews, I will pass the message to my team.

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Review from Ailsa M (Granddaughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience

The staff at Eaton Lodge have been amazing looking after my grandad and also my grandma when she goes to visit! The staff are always friendly and welcoming with a cup of tea. The home is never smelly or dirty and they have interesting activities going on every couple of weeks. My son (six) is always

happy to visit the home too. All of the residents love talking to him and the staff treat him so nicely, offering different snacks, drinks and activities to do by himself or with the residents! His favourite is to place rings on the floor and get all of the residents in the lounge to throw bean bags into their coloured ring. My grandad is settled in the home and is treated really well. He is quite happy there and the nursing side has improved his quality of life. I wouldn't pick anywhere else to house my grandad!

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your nice comment Ailsa, we are happy and privileged to look after your granddad and grandma, who regularly visits the home.

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Review from A R (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Very pleased with the friendly staff. They care for my relative with care and thoughtfulness. The meals are aimed at older people and residents are catered for. The place smells pleasant and clean. There are many activities that include those who are unable to leave their rooms.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your nice message, I will pass this to the team.

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Review from Lynda C (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

My dad has been a resident of Eaton Lodge for just over a year. Not only do they look after dad well but also mum and other family members when they visit and are always made welcome by the staff and a cup of tea.

There are activities organised by the entertainment manager which has seen them do

different activities and celebrate special days such as Saints Days, Easter and I am sure next week the coronation. Birthdays are a big thing celebrated in style too.

I am happy with the care given and received at Eaton Lodge except for one thing. There are times when despite everything being labelled dad is not wearing his own clothes or we see other residents in dad's clothes. It doesn't seem to be a priority but I feel the residents lose a bit of dignity when wearing someone else's clothes. I asked dad what he thought and he said it is a first class place, with first class food, always clean and tidy and he feels looked after well and says the staff can't do enough for him. Thanks.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your first-class feedback.
It is lovely to see all the family too.
Your dad enjoys all activities and is always smiling.
I shall pass on all your comments to the manager and team.

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Review from G M (Son-in-law of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience

During my mother in laws short stay at Eaton Lodge she was cared for by staff who made the effort to get to know her and make her comfortable, and as a family we felt that we were always welcome to visit her at any time. We feel that we chose the right place for mum to spend her last days.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your positive review. Your mother-in-law was a lovely lady, and she enjoyed Luigi the dog pet therapy and one of our singers singing to her. I will pass on your lovely comments to the staff team.

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Review from E M (Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience

Overall standard is excellent.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent feedback. It is so lovely to have feedback from our residents at Eaton Lodge. We shall pass on your comments to our staff team.

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Review from Ann O (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My mum was in a home 70 miles from her home which made it very difficult to visit her, and her health deteriorated rapidly. Eaton Lodge staff helped to have her transferred to their residential premises in October 2022. Her whole demeanour changed, she was talking, smiling, and from time to time recognised

family when they visited. She was taking part in activities that the staff were helping her with. She had a lovely Christmas. During January she started to deteriorate, the care they gave was second to none, they were amazing. She passed away the day before her 88th birthday. They helped organise her leaving the home. They will never be forgotten. Our family will be forever grateful to them.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your kind words. We are so glad your mum enjoyed being at Eaton Lodge and she loved all the staff and activities. We shall pass on your kind words to all the team.

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Review from P K (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

My partner and I are very pleased with everything. Pleasant staff and a nice and clean place.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your kind words and trust in Eaton Lodge; I will pass the message on to the team.

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Review from Terri G (Wife of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience

My husband was only in Eaton Lodge for two weeks but all the staff were very kind and caring. I cannot fault them or the home. They made Richard's last 2 weeks alive the best they possibly could. I am so very grateful to them all.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Terri, thank you very much for your kind words and confidence in us. I will gratefully pass your message on to the team.

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Eaton Lodge Nursing Home

Care Provided by Eaton Lodge Nursing Home

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Funding & Fees Guide for Eaton Lodge Nursing Home

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