Eaton Lodge Nursing Home

62 Westgate Bay Avenue, Westgate-on-Sea CT8 8SN
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9.7 57 Reviews
Eaton Lodge Nursing Home provides person-centred care in Westgate-on-Sea. The home is near to local amenities and transport links

The experienced and friendly team are available 24-7 to deliver care in a warm and welcoming environment.

The home provides plenty of activities for residents to enjoy and to help promote their independence.
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Care Provided by Eaton Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sheila Edrial-Deque (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Eaton Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,000
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • Self-Funded Nursing Care £1,000 – £1,400
    • Self-Funded Nursing Dementia Care £1,000 – £1,400
  • (these prices are only a guideline, please contact Eaton Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Eaton Lodge Nursing Home Reviews (57)

Total of 57, showing 41-57
9.7

Eaton Lodge Nursing Home has a Review Score of 9.7 (9.697) out of 10, based on 37 reviews in the last 2 years. Over all time Eaton Lodge Nursing Home has 57 reviews.

Overall Experience

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Review from Sara V (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and attentive to my parents' needs. Dad has been at Eaton Lodge since April 2020 and Mum joined him in November 2022. Dad joining in Covid was such a stressful time but the staff were so kind and helpful and when Mum needed care they were so supportive and accommodating.
Mum and Dad are sharing a room and I've been able to bring things from their home to make it a comforting and homely space for them. They both really like the food and Mum's mental state has improved considerably since being here. Dad isn't always the easiest to look after but they treat him (and Mum) with compassion and dignity. It helps that I can visit at any time too.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your kind words. It is so lovely for your mum and dad to be together again. So glad they are settled and enjoy the food! We love to see you all too.


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Review from Maggie L (Regular Volunteer) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming, thoughtful and caring towards clients. They are always asked whether they would like to meet Luigi (pat dog) and if he is welcome to come close to them.
Client's needs are attended to quickly and facilities are good as are activities so we have plenty to chat about.
I
cannot rate food or drink or value for money as I have not experienced either.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. It is so lovely to see you and Lu regularly and the residents find so much joy when you both visit.


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Review from Tony M (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Eaton Lodge for around five months, he had late-stage dementia, and though it wasn't his fault, he was not an easy patient. I never saw the staff and the manager at Eaton Lodge get frustrated with him or treat him with anything less than kindness. They were professional, extremely hardworking,
sensitive and compassionate, and they were lovely to me and my mum too. I would recommend the staff at Eaton Lodge to anyone without hesitation. My one reservation was with the owner of the home. We received funding from the council that was paid directly to the home, and he should have paid straight to us. At a time of considerable stress and pain, the owner, week after week, month after month, didn't pay us the money he owed. It was only when the government sent a letter asking for a written confirmation of money paid that he at once stumped up the funds.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Hi Tony, thank you for your kind words, I will pass to the team your comments. I do understand about your concerns on the money, I do apologise that it is a bit long to sort it out. We will endeavour to work better for this not to happen in the future.


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Review from Philip F (Friend of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found a vast improvement from previous owners. The staff were very good and happy to make the residents and visitors welcome and open to any suggestions, that might make the resident's stay as good as it can be. Their standards are very high in all departments, for example, cleanliness, food and
care.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your positive feedback. I will pass on your comments to all the staff teams.


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Review from Beryl W (Sister of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very good experience for myself and my brother to be cared for in Eaton Lodge Nursing Home for the last three weeks of his life. I compliment the nursing and care staff for their excellent standard of care and loving attention. The homely atmosphere of this home was very much felt. The
administration was very good.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you so much for your positive, kind words. It has been our privilege to look after your brother. I shall pass on your thanks to all the staff team.


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Review from Christine S (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eaton Lodge Nursing Home is a very nice and friendly home. Staff are always helpful and friendly. I am sure my mum is being well looked after there. The care home is not far from where I live in Herne Bay so we can visit and see Mum more easily.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your kind words. Your mum is a pleasure to care for. I shall pass on your positive feedback to the staff team.


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Review from Carol O (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Eaton Lodge for six years until she passed away in December. I always found the staff really caring, friendly and competent and I was always confident that she was well cared for, and that the levels of personal and personalised care were very good. There is a lovely atmosphere at Eaton
Lodge. It is a very welcoming place for residents and for relatives. The staff treated my mum with kindness, patience and warmth. I could always visit at any time and mum was allowed to have anything she wanted there that suited her needs. My mum's health was very poor when she moved there, but over the six years of her stay her general health improved due to diligent and attentive care and kindness.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your positive feedback. Your mum was lovely with a great sense of humour. We shall tell all the staff your kind words.


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Review from Victoria C (Granddaughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan moved here from her previous care home we have noticed a significant improvement in her personal care. Her strength has improved and is much more settled. In the previous care home, she had three accidents in 9 weeks. In this home, nothing but care for her needs.

Reply from Sharon Wheal - Eaton Lodge, Activities Co-Ordinator at Eaton Lodge Nursing Home

We really appreciate your excellent review.
It is our pleasure caring for your nan. We shall pass onto our dedicated team.


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Review from Teresa L (Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. They're caring, just like family. When you need them they are there for you to hold your hand. It's the best home ever, it's home.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your kind and positive words. We shall pass them on to the team.


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Review from S K (Sister of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Eaton Lodge for 8 years, and in all that time I have never had a complaint about the home, my sister is very happy there and loves the staff, who are a great bunch of people from management down.

Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your positive feedback, I will share with staff your kind words.


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Review from A B (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provided comfort, support, and a warm, friendly atmosphere. The staff respected and were patient when dealing with my relative. Their care for family at a difficult time was extremely good. They enquired about his needs and did their best to cater to them. We were kept informed as to the situation
on a regular basis, this we found reassuring.

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Review from Susanne L (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing home seems to be understaffed.
Staff are always welcoming, friendly and happy to give out information about the resident being visited. The staff are kind and compassionate and give the impression they genuinely care about those living in the facility, but they always seem very pushed for
time, and day staff often appear quite stressed.
Sometimes there seems to be a lack of communication between staff. Health concerns may be written down by one person but not followed through.
Often paperwork recording food and drink consumed and personal care is not accurately filled in.
There have been occasions when temporary/agency staff (senior and junior) have been unaware of specific residents requirements.
I am hoping that the standard of care will improve with the newly appointed head nurse or I may be looking to move my relative elsewhere.

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Review from M C (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The building requires attention. All the staff are friendly and helpful.

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Review from Sheila C (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived in Eaton Lodge for a year now and though he still can't speak, use his right leg or arm, he seems very happy in himself. He enjoys a joke with the staff in his own way and it's never too much trouble to get him into his wheelchair so I can take him out down the nearby beach. I visit
every day and the staff always greet me and tell me how he is. If I have a weepy day, they are always ready with a hug and a tissue. The home may not be posh but the love and care is fantastic.

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Review from S W (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 2 1/2 years, she is very poorly and requires all help from the carers. I myself feel my mother is comfortable in the home. The home is clean and tidy and very homely. The staff are very caring to the residents and to my mother, they would give all their care to them
even to the ladies by putting lipstick on and nail polish. The carers are also very happy and enjoying the work. The staff are very supportive to the relatives which is lovely and have the time to listen to our woes. I am very happy with the staff and home.

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Review from A W (Sister of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole ambience of Eaton Lodge Nursing Home is warm, welcoming and clean. My family are really pleased that my sister resides there. She loves it and thinks of it as "home".

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Review from Karen W (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I can't fault the care my mum received in this home whilst she was there, and the support that was given to us as a family. The kitchen staff were amazing anything mum wanted they went out of their way to get it, and all of the staff were very professional and caring from the most senior staff down
to the junior staff. I would have no problem recommending this home to anyone who needs care for a loved one. I can't thank them enough for what they did for my mum.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Eaton Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Eaton Lodge Nursing Home is calculated as follows: ( (319 Excellents x 5) + (93 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 429 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eaton Lodge Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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