Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL
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9.8 94 Reviews
  • Eglantine Villa Care Home, Dartford
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row.

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care.

The home is made up of two separate buildings (Jasmine House and Lavender House) and is set in three-and-a-half acres of beautiful gardens.

A homely interior is enhanced by the use of a sensory room, social activity room, conservatory and large secure gardens. En suite bedrooms are well-equipped to ensure residents feel safe and comfortable.

Balanced meals can be enjoyed in the dining room overlooking the gardens, or in the privacy of people’s own rooms. There are lighter alternatives available throughout the day and birthdays are celebrated with a personalised cake.

Eglantine Villa knows that popular activities and stimulating interactions are a vital part of good care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being, as it helps to keep their minds active and improves their appetite.

Friends and family are welcome to participate in any or all of the activities at any time. There is an on-site activity coordinator who organises a wide variety of activities for residents to enjoy, whatever their abilities.

There are seasonally themed monthly events as well as regular activities such as music and movement, film shows, and arts and crafts sessions. The home also looks forward to local community and charity events.

Follow the home on Facebook to find out more. Search 'Bupa UK Eglantine Villa Care Home'.

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Care Provided by Eglantine Villa Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bryony John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Eglantine Villa Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Eglantine Villa Care Home Reviews (94)

Total of 94, showing 1-20
9.8

Eglantine Villa Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Eglantine Villa Care Home has 94 reviews.

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Review from Tina B (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my Mum in to Eglantine care home in 2025. I have to say it's the best decision we could have made. She is so happy there. The staff love her and she loves them. When we visit mum we are treated as part of the Eglantine family. Highly recommend them.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely review. We are so pleased to hear that you feel like a part of our Eglantine Villa family and it is wonderful to hear that your Mum is happy. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from P R (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care was outstanding, dad was well cared for and happy. The home was always clean and smelt fresh. The residents were very well entertained with plenty of activities. Relatives were always welcome at any part of the day, and the staff were always friendly and welcoming. We could highly
recommend this home. There was always a variety of home-cooked food on the menu too.

Reply from Lisa Henderson, Customer Care Advisor at Eglantine Villa Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Welcoming" being used to describe our staff at Eglantine Villa care home. It is great to hear you could visit dad at any part of the day. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from P T (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband has been in this care home for 12 years. Over that period, care changed from good to moderate. In the last 2 years, you had the feeling that it was homely and more care given to residents. I understand it is not an easy profession and I am grateful.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your review. I'm glad that you have the feeling that the home is becoming more homely in recent years and hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from P T (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the respite service for about 10 days for my mum, who has dementia, as we were going abroad. The staff were very friendly, they helped Mum settle in very quickly. They were very attentive to our queries and Mum's needs, this helped put our anxieties at ease. The staff were very professional
and pleasant at all times across the board.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We hope Eglantine Villa care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "very professional and pleasant" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Eglantine Villa for their stay.


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Review from J C (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Lavender Cottage my mum is the happiest I have seen her in a very long time. The staff treat her with respect and compassion. She has a very fulfilled life with lots of activities to support all of her needs. Thank you Eglantivne Villa for helping my mum to settle, and myself and my sister
are happy that we chose this home, it is a credit to every member of your staff.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for such a lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well, and it's wonderful to hear your Mum has blossomed whilst being with us. We hope to continue providing her with the best possible care.


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Review from J C (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eglantine Villa is a wonderful care home and my impression when I walked through the door was how homely it felt, and I could hear laughter and I knew this was the right place for dad. The care my dad receives is amazing. He is treated with compassion and dignity and every member of staff there do a
fantastic job. Thank you for making every difficult decision the right decision.

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Review from J P (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the staff and that mum is able to live there. The staff know the relationship I have with my mum and are caring enough to help me with that. I find it hard to visit my mum even after just over a year since she joined the residents. She has made friends and enjoys the activities

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members feeling like their loved one is cared for and looked after to such a high standard. Thank you for choosing Eglantine Villa for your stay.


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Review from S T (Son of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been wonderful looking after my dad and the staff have been great they look after me too when I visit.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. Thank you for choosing Eglantine Villa for your Dad's home.


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Review from Terry H (Husband of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife was a resident there for 18 months until she sadly passed away in June 2023. I cannot speak too highly of the staff that looked after and cared for her right up to the end. I cannot thank them enough for looking after her and knowing that she was happy there and knowing she was safe.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

We appreciate you taking the time to leave us your comments, and we are saddened to hear of your loss. We are really glad to hear that our staff went above and beyond to help you and your Wife through such a difficult time. Hopefully, you are able to look back on this experience knowing she recieved the best possible care.


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Review from M A (Wife of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Sometimes a problem with breakfast being last and therefore too close to lunchtime. Pleasant staff.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home manager to help them continually improve their services.


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Review from Christopher S (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After adjusting to his new environment Dad appears to be very happy and content.
He is making friends to the best of his ability.
Staff are very caring and take care of his needs.
I have absolutely no complaints about this home.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely review. We are pleased to hear that your dad is happy and content at Eglantine Villa Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to hear that you are impressed with the high levels of care provided, by the staff, at Eglantine Villa. We hope to continue providing your loved one with the best possible care.


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Review from Susan P (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, polite and welcoming.
The home has a relaxed and homely atmosphere.
Lots of activities organised.
Sometimes care plans (online) missing relevant and important information. Would be helpful if entries had a time when they are written.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your review. It is always nice to hear words like friendly and polite being used to describe our staff, and we are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the homes manager regarding the online care plans to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Review from D B (Friend of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is clearly happy and settled at Eglantine Villa, Lavender Cottage. It is very reassuring for her friends and family to know that she is surrounded by such caring and professional staff at every level. The food is of outstanding quality and thoroughly enjoyed! The activities provided are stimulating
and fun. There is a homely and optimistic atmosphere, which makes it a delightful home to visit. The beautiful grounds make a wonderful backdrop to view from the lounge and conservatory which is relaxing. I cannot recommend Eglantine Villa highly enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care, We hope to continue providing them with the best possible care.


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Review from Janet S (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was taken into respite care for two weeks in February of this year. She has since become a permanent resident and I have to say that it is a relief for me knowing that my Mum is in excellent hands. As I live a few hour's drive from the home I was concerned that I would not be able to monitor
my Mum. However, I am able to keep an eye on her from a distance via the Gateway system which gives me updates on my Mum and it has reassured me that my brother and I have 100% done the right thing having my Mum placed in the home. Since she has been there she has become engaged in lots of the activities in the home and all of her needs are being looked after. My Mum loves music and likes nothing better than to sing along with music and she appears to be settling into the environment well. She appears to be happy and content and that is all that we could wish for. I cannot thank all of the staff at the home for making this very difficult decision easier for us.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and we are so pleased to hear that your Mum is happy and content. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Tracy H (Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle moved into Eglantine Villa after a stay in hospital. At the same time, my Aunt became ill and wasn’t able to look after him with his additional needs.
The staff are excellent, they really look after him. Nothing is too much trouble.
They have made it so much easier for him to accept living
in a home.
The food is all freshly cooked and is excellent.
The grounds are well maintained and when it gets warmer we will be able to take him for a walk in our wheelchair as he has always loved to do gardening.
The Bupa relatives gateway is great for keeping updated.
The nursing staff keep us informed of any changes.
We looked at other homes in the area and this is definitely the best.

Reply from Eden Tomlinson, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Uncle in our care. We hope to continue providing him with the best possible care.


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Review from Lizzy H (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched and viewed a lot of care homes in the area and this one came top with their outstanding reviews. The staff are amazing and nothing is too much trouble. My parents are safe, very well cared for and have settled down enjoying their new environment. If you are looking for a care home I would
highly recommend Eglantine Villa.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your lovely review. We hope Eglantine Villa Care Home did everything possible to make the transition as easy as possible for you and your parents. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your parents with the best possible care and we look forward to seeing you soon.


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Review from D T (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in Eglantine Villa since 2017, the carers showed my dad lots of love and care, my dad was quite a noisy character and enjoyed fun and banter which he got with the staff. They also managed him when his behaviour was challenging. I am very grateful and pleased that my dad spent his last few
years at the home, the nurses and staff were amazing.

Reply from Rebecca Kellegher, Customer Service Adviser at Eglantine Villa Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that the staff were attentive towards your dad and his care during his stay with Eglantine Villa. Hopefully you will go away from this feeling like he received the best possible care.


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Review from Helen P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relief after a rough start in another care home! We were blown away by the compassion and empathy my dear old dad received on his arrival. We would say this home is exceptional and would highly recommend it to anyone who is currently looking. (I have even said to my husband should I ever need to be
placed in care, please put me here!).
It has a home-from-home atmosphere, and the day staff go above and beyond to deliver outstanding service. Even though his stay was short, he had already started to call it his 'Villa'.
Sadly Dad passed not so long ago, but we know it was the best decision made, and he got the best care.

Reply from David Mclean, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss. It is always nice to hear words like blown away by the compassion and empathy” being used to describe our care. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Georgia M (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Eglantine Villa in January 2023. He sadly suffered a stroke in December 2020, was in hospital in 2021 and in a nursing home in 2022. Sadly, due to the lack of care he received in the nursing home he had a steep decline in his very limited mental and physical capabilities. The move
to Eglantine Villa has been such a smooth transition, the care is extremely attentive and he is very well looked after. The grounds are beautiful and the rooms are well-kept. The staff are all very friendly and engaging and you can tell they care a lot about their job. My dad has started to engage in conversation for the first time in several months, he seems brighter and happier. The staff care a lot about residents engaging with other residents and they have taken the time to get to know Dad and his interests. The food looks lovely, I'm sure dad is loving the 'midnight menu' that is provided! I can finally find peace in that he is in the best place for him.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are pleased to hear Eglantine Villa did everything they could to make his transition as easy as possible. We hope to continue providing your father with the continued support and engagement he is currently receiving.


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Review from Chloe M (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad hasn't been at Eglantine for long, but in the short time he has been there, he has shown improvement following a year in a care home that didn't have the same level of care or facilities. The staff at Eglantine are brilliant, they make us feel so welcome as a family visiting our dad, and all seem
to genuinely care about the residents and make a point of getting to know them. The facilities are also great, with the home feeling modern, clean and homely, which is really nice.

Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for leaving us your kind review. We are very happy to hear that you are pleased with the level of care your Dad is receiving alongside our excellent facilities. Thank you for Eglantine Villa for your loved one's stay.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Eglantine Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Eglantine Villa Care Home is calculated as follows: ( (157 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 200 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eglantine Villa Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

ensuite rooms available, newly decorated, set within a peaceful location for residential dementia care


Awards / Recognitions (7)

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Meet the Team (1)

Bryony

Bryony John

Job Title: Home Manager

Joined: 2012

Hello - my name is Bryony John and I am the home manager at Eglantine Villa. I started working for Bupa in 2012 as an admin assistant and then stepped up into a financial administrator role. Over the years I developed an interest in the different positions available with Bupa and found that I had a passion for care and how it can make a difference in people's lives.


Having gained experience I then took up a deputy manager role supporting a home caring for people with nursing needs. I became a home Manager in 2020 and now manage Eglantine Villa alongside a fantastic team of carers, nurses, heads of department and support staff.


My favourite part of my job is meeting new people, hearing residents' life stories, alleviating worry from families and watching how our residents can flourish in our care. I love that there is variety in every day and I genuinely look forward to coming to work every day, I would never do anything else.


Outside of work, I love travelling to new countries, spending time with my family, and friends, going out for walks and listening to music.


Frequently Asked Questions about Eglantine Villa Care Home

What types of Care is Eglantine Villa Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eglantine Villa Care Home provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Eglantine Villa Care Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Eglantine Villa Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Eglantine Villa Care Home to the centre of Dartford?

4.4 mile(s) as the crow flies, distance by road may be significantly further.