Review from Stephanie D (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

Mum was moved into Eglantine Villa after suffering a brain injury. It was unfortunately no longer safe for her to reside at home. Since she has been a resident, her health and mobility have improved so much. Although given the choice, she would rather be at home, she understands that Eglantine is the

best place for her at the moment. She has formed such wonderful relationships with the care team and has settled in beautifully. She'll often have friends come to visit and they will sometimes stay for lunch, which the care home provides, so willingly. The care she receives is second to none. The home is spotless and the food, is all home cooked. Not only do the staff make the residents feel at home, but visitors too. Always cheery and ready to talk. I know Mum is absolutely in the safest, most caring place, she could possibly be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are so glad to hear that your mum is happy in our care and now feels like this is her home. Thank you for choosing us to care for her.

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Review from Y T (Cousin of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My cousin is a resident at Lavender House, Eglantine Villa Care Home. The care she is receiving is excellent and the staff are always very kind and helpful. If there are any problems the staff will always make you aware. I know that she is very happy and enjoys living at this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your feedback. We are glad to hear that you find the care to be excellent and that your cousin is happy in our care. We really appreciate you taking the time to write us a review.

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Review from J C (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

My mum was in Eglantine Villa Care Home for 9 years. She was so well looked after by the staff with so much care. When she was poorly they would also phone to keep us informed. She was always clean. We did visit all the time and the staff were very friendly. Amazing home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your review. We are happy to hear that you could see how much your Mum was cared for by everyone at Eglantine Villa. Thank you for choosing us to care for her.

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Review from Alex C (Granddaughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

I have and will continue to praise the staff both at Lavender House and Eglantine Villas. My grandmother was a resident for 9 years. I have no doubt that the staff and the cleanliness of the whole establishment is the reason my beloved Nan lived for so long. I could walk away leaving Nan, safe in the

knowledge that every single member of staff treated her as if she was their family member.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your kind words. We are so glad to have been able to look after your Nan for nine years, hopefully knowing how well she was cared for is of comfort to you now. Thank you again for taking the time to leave us a review.

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Review from Rebecca A (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum spent the last two years of her life at Eglantine Villa and was very happy there. I am so glad we found it. The staff are compassionate and treat residents with real kindness. As a result, Eglantine Villa has a very homely and 'family' feel. The care is exceptional and to a high professional

standard. The meals are varied and delicious! It is also well-managed and well-administered. And cannot praise nor thank the nurses and carers enough for their dedication and skill as my mum approached her final moments. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are so sorry for your loss, we hope that you are able to go away from this knowing that your Mum received the very best care at Eglantine Villa. Thank you again for your kind words.

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Review from Michele P (Next of Kin) published on 1 September 2021
Submitted via Website • Report

Overall Experience

When my mother was taken into Eglantine Villa on 25th March 2021, she was welcomed by the caring and friendly staff. When I myself went to visit my mum in Eglantine Villa for the first time, I was welcomed and found the staff very professional and very understanding. I am a nurse myself and found the

care provided by Eglantine Villa to be outstanding from the management down to the nursing staff and housekeeping. If Mum needed anything day or night, she only had to ask, and it would be provided. If I could choose any nursing home in the area, this would be number one. I would like to thank all the staff at Eglantine Villa for caring for my mum and wouldn’t hesitate to highly recommend this care home to anybody who needs loving care.

Reply from Amanda Barnes, Customer Service Adviser at Eglantine Villa Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you and mum felt welcomed in our home and that you are happy with the care mum has received. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from James B (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Just recently, my dad became unwell with dementia. It all happened so quickly and he was admitted to the hospital, then transferred to Eglantine Villa. The whole process was draining, especially dealing with Dads affairs. But the process was made much easier by the wonderful staff that work here. Within

days, Dad has established relationships with the professionals and they have really made him settled and welcome. I mentioned the word professionals as that what these special people are and I wouldn’t want Dad cared for by anyone else. I’ll not mention names for data protection but I state this about all the staff. They really make them part of their family and interact with residents constantly. Love the fact they have care dogs as Dad always liked dogs.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are glad to have been able to support you all through this difficult transition. We are also happy to know you all feel like your Dad is a part of the Eglantine Villa family and being well cared for. Thank you again for your kind words.

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Review from J H (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum lived at Eglantine Villa for two years until her death. She was treated with love, respect and kindness... just like a member of the family. The staff were wonderful and formed great relationships with her, often joking, laughing and having fun. She was safe and happy. Before Mum moved to Eglantine

Villa, my own life was filled with worry and stress. The difference and peace of mind can't be described. I could relax knowing Mum was well and had no risks or falls. No more midnight phone calls or trips to A&E. We got our relationship back too!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your kind words. It is so lovely to hear that you felt the love, kindness and respect shown to your Mum by our staff and that she felt like part of the family at Eglantine Villa while she was with us. Thank you for trusting us to look after her.

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Review from Nikki H (Daughter-in-law of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

Very caring staff members in a wonderful home. Mt father-in-law became friends with lots of the staff who went above and beyond for him. I also have very high regard for the manager who has been amazing.

Reply from Amanda Barnes, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Wonderful” and “Caring” being used to describe our care.

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Review from Bella G (Niece of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

My aunt moved to Eglantine Villa in February 2021 (lockdown). The staff have all been very helpful, friendly and efficient. They seem to have made an effort to really get to know my aunt and to understand her needs. I have always been made welcome and my visits have always been managed efficiently e.g.

PPE, test etc.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your review. We are so happy to hear that you feel Aunt has been welcomed so well by everyone at Eglantine Villa's and that you feel safe when you visit.

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Review from A S (Granddaughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

My Grandmother has been in Eglantine for over a year, and I couldn't be happier with the care she has received. The staff have been wonderful with her, both in her care and understanding of her Dementia. The home has been brilliant throughout the Covid 19 Pandemic, they have done everything they can

to protect the residents, and this shows! Eglantine really is a great Care home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for sharing your lovely words with us. We really appreciate you taking the time to leave us your kind review. We are so pleased that you're happy with the care your Grandmother is receiving in Eglantine Villa. Please let us know if there is anything more we can do for you and your family.

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Review from Maria (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

It was extremely hard to accept that my father needed 24/7 residential care due to Alzheimer's in December 2020. However, I am now convinced that this really is the best place for him to get the care he needs both physically and mentally as he copes with this terrible condition. Staff are consistently

cheerful, kind, helpful and genuinely caring and through encouragement and gentle persuasion to eat and drink have managed to reverse his ongoing weight loss. Every day they help him to answer my video calls on the iPad which has been important for both of us in order to maintain meaningful contact and 'see' each other throughout these difficult times. Any queries are answered promptly and staff seem very settled and regular which is important for Alzheimer's patients who cannot cope with change; obviously a reflection on the excellent management at Eglantine. I'd like to thank all of the staff for giving me peace of mind by looking after dad not just as a 'job' but with real care!

Reply from Melanie Cope, Customer Service Adviser at Eglantine Villa Care Home

We cannot thank you enough for taking your precious time to leave such a detailed and wonderful review. We certainly appreciate how difficult it can be to make the decision to move a loved one into care, and we are so glad you can see that our home is the best place for him with his Alzheimer's. We are overjoyed to hear you feel the staff are consistently kind, cheerful, helpful and genuinely caring, alongside being helpful in maintaining contact. We will be sure to pass your beautiful words on to the relevant people. If there is absolutely anything else we can do for you, please let us know.

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Review from Claire J (Friend of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Our very close family friend recently passed away at Eglantine Villa after being a resident there for nearly 4-years. I wanted to express my gratitude to all staff members for their exceptional care and dedication. It has been a very challenging time in these unprecedented circumstances, but the staff

did everything in their power to help us through. A big thank you to the manager for allowing me to be with our loved one until the end. All the staff at Eglantine Villa are amazing!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We really appreciate your lovely comments, thank you so much for sharing your kind words with us. We are so sorry for the loss of your family friend. Our thoughts are with you all, please accept our condolences.

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Review from Lois (Friend of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

I am extremely impressed with the way the staff at Eglantine Villa have made it possible for me to visit my friend during the pandemic. I know how difficult this time has been for the staff to accommodate our needs but they have done an amazing job to make this happen. Thank you for everything you

all do, all the time.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your really kind words, we really appreciate you taking the time to leave us your lovely feedback. Please let us know if there is anything more we can do.

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Review from Lisa S (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

Myself and my sister sadly found ourselves in a tough situation in finding a care home for our dear mum, in Sept 2020 and during the pandemic. We cannot thank all the staff at Eglantine for all their reassurance, kindness and patience they give to us both as well as their genuine care, understanding

of her health needs, her character and love they give to mum. Nothing is too much trouble. We are kept up to date of any concerns of mum, needs or likes and dislikes, her general health as well as dealing promptly of any concerns we have had, mums settling down period. Their workload has increased tenfold during the pandemic, lack of visiting and restrictions of activities, hairdresser etc but have always put their residents first and keep them safe and covid free as well as dealing with their needs. The staff are always friendly and upbeat and mum is treated as part of their family.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you so much for your lovely review, we really appreciate your kind feedback. We are so pleased to receive your compliments for our home. We hope your mind is at ease with your Mum in our care. Please let us know if there is anything we can do for you and your family.

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Review from Deborah L (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

I called the BUPA line to enquire about the care homes that you offer. I spoke to a very nice man, then a few weeks later called him again as I had to seek help to place my dad in a care home asap as I could no longer look after him at home. He was so kind and explained to Eglantine Villa, before he

put me through, what my problem was. I was put through and from then on, all the staff that I spoke to were professional and rung straight back. We took Dad the next day and the staff all came out to greet us with all Covid rules in place, then we filled in paperwork and left. The next day the senior carer rang with an update and so did the nurse, they are so kind and put me at peace. The other ladies and gents who are looking after Dad are also very kind and caring. The nurse whose name I don't know rang to update me about his blood pressure today was also very nice and reassuring, so Dad is in the best place and I am sure will only thrive with the care he is receiving.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We really appreciate you taking the time to leave us some feedback, and we are so thankful for your lovely words. We will pass your kind comments onto our Customer Care Team and those at Eglantine Villa. Please let us know if there is anything more we can do for you and your family.

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Review from Janet R (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

My mother has recently passed away in Eglantine Care Home. She had the most fabulous care during her stay for three months. The staff during her stay and at the end of her life were outstanding. Their care and compassion shown to her were second to none. I would like to sincerely thank all the staff

involved with my mum for all their efforts during a very tough time of Covid-19.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Luke (Grandson of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

I am an 18-year-old lad who visits my grandmother and I can say hand on heart I also feel so welcomed there when visiting her by all the staff especially as I am reasonably young in that environment. The staff always make sure I am comfortable in the circumstances. Those staff work their socks off too.

BUPA are lucky to have these people.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you so much for your incredibly kind words, we really appreciate receiving your positive feedback. We are so pleased that you are happy with the care we are providing for your grandmother. Please let us know if there is anything more we can do for you and your family.

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Review from A J (Relative of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

The staff are absolutely amazing in this nursing home, we as a family cannot fault anyone or anything. The staff go over and above their duties to care for our relative. The activities staff ensure a full programme is in place at all times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for sharing you lovely review with us, we really appreciate it. We are so pleased to hear that you are fulfilled with the care we are providing.

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Review from E J (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

Was very worried about putting mum into a home. So pleased we chose Eglantine Villa. Every single member of staff have gone above and beyond to make sure mum is cared for in the best possible way. My only complaint is the laundry side where things have gone missing.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

We are very happy to hear you are satisfied with the quality of our care. We will certainly pass your comments on to the manager.

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Eglantine Villa Care Home

Care Provided by Eglantine Villa Care Home

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Funding & Fees Guide for Eglantine Villa Care Home

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