Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL
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9.8 94 Reviews
  • Eglantine Villa Care Home, Dartford
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row.

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care.

The home is made up of two separate buildings (Jasmine House and Lavender House) and is set in three-and-a-half acres of beautiful gardens.

A homely interior is enhanced by the use of a sensory room, social activity room, conservatory and large secure gardens. En suite bedrooms are well-equipped to ensure residents feel safe and comfortable.

Balanced meals can be enjoyed in the dining room overlooking the gardens, or in the privacy of people’s own rooms. There are lighter alternatives available throughout the day and birthdays are celebrated with a personalised cake.

Eglantine Villa knows that popular activities and stimulating interactions are a vital part of good care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being, as it helps to keep their minds active and improves their appetite.

Friends and family are welcome to participate in any or all of the activities at any time. There is an on-site activity coordinator who organises a wide variety of activities for residents to enjoy, whatever their abilities.

There are seasonally themed monthly events as well as regular activities such as music and movement, film shows, and arts and crafts sessions. The home also looks forward to local community and charity events.

Follow the home on Facebook to find out more. Search 'Bupa UK Eglantine Villa Care Home'.

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Care Provided by Eglantine Villa Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bryony John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Eglantine Villa Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Eglantine Villa Care Home Reviews (94)

Total of 94, showing 41-60
9.8

Eglantine Villa Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Eglantine Villa Care Home has 94 reviews.

Overall Experience

  • 87
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Date Published

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Review from K R (Husband of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the staff for care they have given to my wife, more so at this difficult time.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for trusting us with your wife's care. Please let us know if there is anything else we can do for you or your family.


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Review from Susan T (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was extremely well looked after by all the members of staff. She felt very secure and had a great deal of faith in all the carers. My only bad point was that her room and toilet were not always very clean.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for trusting us with your mothers care. Hopefully, you can go away from this feeling like she received the best possible care. We will certainly pass your comments on to the manager.


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Review from Andy M (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has resided here from the middle of December 2019 and has settled in really well. All the staff have made him and our family feel very welcome during our frequent visits. The set-up is excellent and Dad feels at home amongst his new “neighbours” with the staff doing all they can to ensure
everyone’s needs are met and provide a clean, safe and happy environment. The food provided is excellent quality and they appear to put on regular entertainment for the residents to enjoy (especially the artists singing all the old songs they relate to!) Relieved to have secured a place at this excellent residence.

Reply from Greta Narbutaityte, Customer Advisor at Eglantine Villa Care Home

Thank you for trusting us with your fathers care and for taking the time to leave such amazing feedback.


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Review from Janet R (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased/happy with the care and support in this care home. I definitely do not have any complaints and I'm so happy to leave my mother as she's receiving excellent care at all times, with utmost respect and dignity.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for trusting us with her care.


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Review from Hayley S (Granddaughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at The Villa have always been polite and professional. Always spoke and knew who you had come to see. All staff had a caring, loving nature towards my Nan. Nothing seemed to be too much trouble Couldn't fault them!

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your grandmother in our care. Thank you for trusting us with her care.


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Review from Stewart E (Son of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last weeks at this care home when he left hospital. Oh my. Where do I start? Well, all I can really say is OUTSTANDING care provided to my dad and to me at the end. Staff went above and beyond to make sure Dad had everything he needed to make him comfy from start to finish. Absolutely
amazing.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are saddened to hear about your loss. We hope our care home did everything possible to help through such a difficult time.


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Review from Charles B (Brother of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Eglantine Villa, Horton Kirby since 7th March 2019, and from the first minute we entered the property the staff were incredible. They were warm and welcoming and courteous, primarily to my sister, which made the move in a lot easier for our family. Since then I can honestly
say there is not a single thing I can think of to complain about and have nothing but the highest praise and regard for the whole staff. They are brilliant.
Thank you!

Reply from Greta Narbutaityte, Customer Advisor at Eglantine Villa Care Home

Thank you for your feedback. We hope Eglantine Villa care home did everything the can to make the transition as easy as possible. We really appreciate your lovely praise and please let us know if we can do anything to make your sisters stay as comfortable as possible.


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Review from C W (Sister of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Eglantine Villa has been the right home for my beloved Sister. The staff - The management, nursing, care, kitchen reception, house care, maintenance and gardening teams have all been excellent! The home is calm and for the most, quiet. My Sister has been treated with respect, kindness
and great care in all aspects. As a family member, I have been looked after and given clear explanations from the nurses about my darling Sister's treatment and continuing care. The home is set in a beautiful setting away from noisy traffic! The whole team are very professional in every way but are also very upbeat and fun for our Sister to be with. I would recommend Eglantine wholeheartedly.

Reply from Greta Narbutaityte, Customer Advisor at Eglantine Villa Care Home

Thank you for your kind words. It is always lovely to hear from our residents' families. We are glad to hear that you feel your sister was well looked after and we are thankful you chose to trust Eglantine Villa with her care.


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Review from Charmaine W (Sister of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eglantine Villa and its members of staff have all been truly amazing and caring to our darling Sister. All staff have shown great respect, given amazing care, have been kind and loving and have made our darling Sisters time here more bearable. Not only do they show their care for their residents, they
have also shown our family great care and kindness too. They look out for everyone. The atmosphere inside the villa is most inviting, with a good feel of everyone being happy and willing to help at all times. They are all excellent at what they do in each department and make an excellent team.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you Charmaine for such a glowing review. We are happy to hear that you and your sister could feel a part of our Eglantine family.


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Review from Tim A (Son of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can barely find enough good words to use about Eglantine Villa. Everything from the setting to the staff is exemplary and although sadly, my Mum only spent 9 days there, her care was perfect and the staff were particularly good in what turned out to be her final 2 days. We felt so comfortable and
welcome when we were there that it made our sad time easier to deal with. I really can't recommend it enough and we'll never forget the care Mum received.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave such kind comments. We are very saddened about your loss. We can only hope Eglantine Villa could help you through such a difficult time as best as possible.


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Review from Jayne S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only spent a few days at the home. She sadly passed away, in comfort and in happy surroundings.
Thank you.

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Review from Beverley M (Daughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Eglantine Villa for 5 months from June 2018. He was happy there and loved the homely atmosphere. The staff here always go the extra mile, from the carers, facilities staff, nurses, catering, housekeeping and admin, they all contribute so much to the residents. Our family was always
warmly welcomed and we were happy in the knowledge that Dad was so well cared for when we were not there. Dad built good relationships with the wonderful staff and appreciated how much they did for him, especially in meeting his particular taste in food. We would have no hesitation in recommending this Care Home, which is run so efficiently, whilst making residents feel special. They are always treated with dignity and respect. A very special, safe place for your loved ones. Well done to all the staff.

Reply from Greta Narbutaityte, Customer Adviser at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sue P (Daughter of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot sing the praises of Eglantine Villa enough. Since my mother became a resident following a near-fatal hospital stay earlier this month coming from another care home, my brothers and I have been extremely impressed by the organisation, professionalism and duty of care shown by all members of
staff in the care home, from the care home manager, right through to the nursing and ancillary staff. I have never known such attention to detail, record keeping and monitoring to exist. It has brought a peace of mind to us as a family knowing that she is in such a cared for place, with staff who clearly are totally dedicated and want to ensure the best possible care, comfort and dignity for her. Our mum had been in another care home for over 4 years, and it is only since she has been here at Eglantine that you can truly appreciate the extraordinarily high standard of this care home, and that it unsurprisingly has an outstanding CQC rating. I would recommend this care home unreservedly.

Reply from Josephine Gaupholm, Customer Adviser at Eglantine Villa Care Home

Thank you for your review of Eglantine Villa Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the peace of mind you had knowing that the staff upheld a high degree of attention and care to your mum's needs. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Margaret G (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was a resident of Eglantine Villa for only a short period of time, it has left a great impression on me. My mum was cared for to a high standard and always treated with dignity. All the staff, without exception, are approachable, caring and friendly to both residents and their families.
The support we were given when our Mum passed away was outstanding.

Reply from Josephine Gaupholm, Customer Adviser at Eglantine Villa Care Home

Thank you for your review of Eglantine Villa Care Home. We are pleased to hear that you and your mum had a positive experience at the home and appreciate your comments regarding the care your mum and your family received. We will share your comments with the home's manager. Our deepest sympathies, the Bupa Customer Care Team


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Review from Gloria D (Niece of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was treated with respect and dignity throughout her stay. We, her family, were welcome at any time and always met with professional and efficient service. Thank you for your kindness throughout.

Reply from Andrew Hyland, Customer Adviser at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and it's great to see you received a professional and efficient service from our staff. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan B (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident for 8 years, her sister 4 years and my mother's partner 2 years. Staff were excellent, particularly at the end. My mother was treated with utmost respect and dignity. This home has greatly improved under the present manager. It became a warm environment for us all. Professional,
caring staff.

Reply from Natalie Krisman, Customer Service Advisor at Eglantine Villa Care Home

I am pleased to hear that you have seen an improvement with the home. Thank you for your review.


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Review from Karen D (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was lucky enough to spend his last few days of life at Eglantine Villa Care Home, and although he was only there for just under a week, the staff gave 100% in their roles of looking after him. My family and I couldn't fault the home in any way. Thank you for everything.

Reply from Natalie Krisman, Customer Service Advisor at Eglantine Villa Care Home

Thank you for your review and kind words about Eglantine Villa and I am sorry for your loss.


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Review from S W (Wife of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to live in Eglantine Villa in October 2017. He is registered blind, very deaf and infirm. The kindness, care and consideration shown to him is excellent. This care and civility is also extended to us, his family and friends.
The home and gardens are kept beautifully thanks to the manager
and all staff and excellent food.
Last week, with heavy snow and ice, I was told all the staff managed to get in - dedication.
Contragulations to all.

Reply from Natalie Krisman, Customer Service Advisor at Eglantine Villa Care Home

Thank you for your review about Eglantine Villa. It is a credit to the wonderful staff and I'm really pleased that you and your husband have had a positive experience with our home.


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Review from Sally W (Daughter-in-law of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two and a half years my mother in law was being cared for at Eglantine, up to her death a week ago (almost made 102). The staff at Eglantine Villa at all levels and disciplines (cleaning, catering, care, nursing and management) have humbled us with their professional, friendly, holistic
and consistent care.
They have always provided the highest level of attention to the resident and her family. We have been able to leave my mother in law in the certain knowledge that she was safe and loved. We have, over the years, come to regard the staff as part of our extended family and are so pleased that she was able to be cared for in the last years of her life at Eglantine.

Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I'm sure that when you look back on the time that your mother in law spent with us, it will give you comfort knowing that she was loved and well cared for.


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Review from Jill W (Niece of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think this is of a very high standard. The food is excellent.


The staff can't do enough for anyone, very friendly.


Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Eglantine Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Eglantine Villa Care Home is calculated as follows: ( (157 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 200 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eglantine Villa Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

ensuite rooms available, newly decorated, set within a peaceful location for residential dementia care


Awards / Recognitions (7)

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Meet the Team (1)

Bryony

Bryony John

Job Title: Home Manager

Joined: 2012

Hello - my name is Bryony John and I am the home manager at Eglantine Villa. I started working for Bupa in 2012 as an admin assistant and then stepped up into a financial administrator role. Over the years I developed an interest in the different positions available with Bupa and found that I had a passion for care and how it can make a difference in people's lives.


Having gained experience I then took up a deputy manager role supporting a home caring for people with nursing needs. I became a home Manager in 2020 and now manage Eglantine Villa alongside a fantastic team of carers, nurses, heads of department and support staff.


My favourite part of my job is meeting new people, hearing residents' life stories, alleviating worry from families and watching how our residents can flourish in our care. I love that there is variety in every day and I genuinely look forward to coming to work every day, I would never do anything else.


Outside of work, I love travelling to new countries, spending time with my family, and friends, going out for walks and listening to music.