Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL
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9.8 94 Reviews
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row.

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care.

The home is made up of two separate buildings (Jasmine House and Lavender House) and is set in three-and-a-half acres of beautiful gardens.

A homely interior is enhanced by the use of a sensory room, social activity room, conservatory and large secure gardens. En suite bedrooms are well-equipped to ensure residents feel safe and comfortable.

Balanced meals can be enjoyed in the dining room overlooking the gardens, or in the privacy of people’s own rooms. There are lighter alternatives available throughout the day and birthdays are celebrated with a personalised cake.

Eglantine Villa knows that popular activities and stimulating interactions are a vital part of good care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being, as it helps to keep their minds active and improves their appetite.

Friends and family are welcome to participate in any or all of the activities at any time. There is an on-site activity coordinator who organises a wide variety of activities for residents to enjoy, whatever their abilities.

There are seasonally themed monthly events as well as regular activities such as music and movement, film shows, and arts and crafts sessions. The home also looks forward to local community and charity events.

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Care Provided by Eglantine Villa Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bryony John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Eglantine Villa Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Eglantine Villa Care Home Reviews (94)

Total of 94, showing 81-94
9.8

Eglantine Villa Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Eglantine Villa Care Home has 94 reviews.

Overall Experience

  • 87
  • 7
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Review from Michelle M (Niece of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to the home last month when my aunt could no longer look after him.
He is taking a while to settle in and his behaviour is sometimes challenging but the staff are always friendly and pleasant and very patient with him. The home is clean with a friendly atmosphere and all the residents
appear well looked after.

Reply from Rose Pickering, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Carol N (Wife of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Friendly staff. Pleasant surroundings. Staff were very patient during refurbishments.

Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M M (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a relative, I have found the staff at Eglantine Villa Care Home to be first class and absolutely professional with my father's care, they have helped me and my family through a very tough time and I am very happy for him to be there and comfortable for his final day's. I especially like to mention
the staff and the manager.

Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Keith (Husband of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife resided in Eglantine Villa from the 8th of December 2015 until she passed away on the 24th of June 2016.
The standard of care she received throughout her stay was outstanding. The staff are well trained and motivated, and the management team is very supportive.
Activities are imaginative
and well run and there is a very happy and positive atmosphere.

Reply from Lydia Waller, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review - please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J C (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eglantine Villa is a very well run nursing home with a welcoming atmosphere. They are able to provide excellent care and support to my frail mother, who has significant mobility problems on a continuing 24-hour basis. The staff and managers are welcoming and approachable. The nursing home also provides
care in a separate unit for residents with a dementia-related condition and is able to deploy staff accordingly.

Reply from Lydia Waller, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Brenda B (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the tenure of the new care manager, the standard of care has exceeded the previous good to excellent despite the disruption caused by the refit. The residents have been kept safe, happy and entertained. The improvements in the facilities will benefit all. My mother is coming to the end of life
and the staff have taken the family into their care and making things easier for us. We now have firsthand experience of the food provided, in a kitchen that awaits a refurb. Thanks to all the staff for the excellent care.

Reply from Lydia Waller, Lydia Waller at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lesley B (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, despite his advanced dementia, receives excellent care at Eglantine Villa. The staff are excellent and welcoming. the manager and staff deal with any concerns immediately; My father's room is always clean and tidy Eglantine Villa has been run very smoothly despite the recent renovations. I am
excited by the enhancements planned in the near future, such as spa room and bar (pub)

Reply from Lydia Waller, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Gillian H (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the wonderful care they have provided for my mother during her stay here. In these last days of her life, they have provided outstanding care to both her and the immediate family. I have now experienced first hand the excellent food provided on a daily basis and
the kitchen staff have been so accommodating. The care manager has been incredibly supportive at all times and I can only say a very big thank you to everyone (all staff in every department). This home is proof of what a difference outstanding care can mean to the lives of both the resident and their family.

Reply from Lydia Waller, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jessica B (Granddaughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been a resident for six months now and I cannot praise the caring staff enough for what they do. Eglantine Villa Care Home is clean and very well presented and the staff have been very patient with the big refurbishment. My Grandad has settled in very well here.

Reply from Rachel Elliott, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda R (Daughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Eglantine Villa just under 3 months. The care and love shown to her by carers and management has been outstanding. We have no doubt that we have chosen the best home for mum.

Reply from Emily Wilson, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J K (Wife of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and the family are pleased with the kindness, caring attitude of the staff in Eglantine. Day and night care are excellent from what we have seen and heard in the short time that my husband has been living Eglantine. The activities are varied and encouraged although not forced. The food is to
a very good standard and varied. We are notified immediately if there are any health or any other issues. Eglantine seems to be a very cosy, friendly home from home with all my husbands needs met as far as can be expected. We would recommend Eglantine and rate it very highly.

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Review from Peter S (Son of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is set in rural surroundings and has extensive garden and grassed areas. The management and staff are approachable and provide a caring, happy and secure environment. There are numerous activities organised by the activity specialists and other additional services are provided (hairdressing
etc.). It is proposed that the home will be having a make-over project in the very near future which will ensure that the facilities provided improved to an even higher standard.

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Review from Sarah O (Granddaughter of Resident) published on 28 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living here for a while now and has settled in really well. All of the staff are patient and caring and couldn't fault them. There are always activities going on and a happy atmosphere. I would highly recommend Eglantine Villa to anyone.

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Review from Cathy M (Daughter of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I see and hear when visiting, overall general care seems satisfactory. Sometimes I feel staff cannot be bothered, they lack enthusiasm, but I am not in their position, so hard to call. I do feel sometimes more attention should be given to residents to sit and chat to them, but time may not
allow this. On a personal point, my mum is very quiet and finds it difficult to interact, maybe a bit of extra time and support would help her. Glasses and hearing aid have gone missing, which have never been found, this making interaction more difficult.

Reply from Eglantine Villa Care Home, Bupa Care Homes at Eglantine Villa Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Eglantine Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Eglantine Villa Care Home is calculated as follows: ( (157 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 200 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eglantine Villa Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

ensuite rooms available, newly decorated, set within a peaceful location for residential dementia care


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

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Meet the Team (1)

Bryony

Bryony John

Job Title: Home Manager

Joined: 2012

Hello - my name is Bryony John and I am the home manager at Eglantine Villa. I started working for Bupa in 2012 as an admin assistant and then stepped up into a financial administrator role. Over the years I developed an interest in the different positions available with Bupa and found that I had a passion for care and how it can make a difference in people's lives.

Having gained experience I then took up a deputy manager role supporting a home caring for people with nursing needs. I became a home Manager in 2020 and now manage Eglantine Villa alongside a fantastic team of carers, nurses, heads of department and support staff.

My favourite part of my job is meeting new people, hearing residents' life stories, alleviating worry from families and watching how our residents can flourish in our care. I love that there is variety in every day and I genuinely look forward to coming to work every day, I would never do anything else.

Outside of work, I love travelling to new countries, spending time with my family, and friends, going out for walks and listening to music.

... Read more