Elvy Court Care Home

200 London Road, Sittingbourne ME10 1QA
Submit a Review
9.6 83 Reviews
  • Elvy Court Care Home, Sittingbourne
Nestled in a serene residential area of Sittingbourne in Kent, Elvy Court Care Home offers a peaceful retreat. A leisurely stroll takes you to the vibrant town centre, with convenient connections across Kent. The longstanding Elvy Court care team, many of whom have been part of the staff for over a decade, has cultivated a reputation for warmly welcoming and reassuring residents and their loved ones. Couples and companions are welcomed to live together in the home.

Residents experience unwavering, 24/7 care, companionship, and compassion from a dedicated team of professionals. Equal dignity and respect are extended to everyone, with active encouragement to maintain relationships and fully participate in social activities.

The nursing home in Sittingbourne features spacious bedrooms, each equipped with an en-suite toilet and hand wash basin. Some ground-floor rooms open onto the garden, providing a tranquil connection to nature. Multiple lounges offer spaces for social interactions, activities, or quiet moments. The café serves as a popular spot for morning coffee, providing opportunities to meet with friends, both old and new. Completing the offerings, the home features a hair salon and cinema room.

Show Elvy Court Care Home on the Map

Care Provided by Elvy Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Over 65 Years
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Elvy Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,770
    • Self-Funded Residential Dementia Care from £1,770
    • Self-Funded Nursing Care from £1,770
    • RESPITE Self-Funded Residential Care from £2,030
    • RESPITE Self-Funded Residential Dementia Care from £2,030
  • (these prices are only a guideline, please contact Elvy Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elvy Court Care Home Reviews (83)

Total of 83, showing 21-40
9.6

Elvy Court Care Home has a Review Score of 9.6 (9.551) out of 10, based on 41 reviews in the last 2 years. Over all time Elvy Court Care Home has 83 reviews.

Overall Experience

  • 53
  • 28
  • 1
  • 0
  • 1

Date Published

83
8
16
41
42

Review from Lena J (Friend of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited for the first time today and were very impressed with the staff and the place. Very, very clean, bright and welcoming, the coffee was very good, the care for our friend was excellent, and we were made to feel very welcome. A brilliant care home

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind review, we are so glad you enjoyed your visit to Elvy Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I D (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very capable and friendly. They look after my mother very well. They keep me informed and updated at all times. The care my mother receives is excellent.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are so glad you are happy with the care at Elvy Court, I will pass your kind comments on to the team, if you have any ideas on improvements we can make to push your review to 5 stars please speak to either myself or one of the wellbeing team, we have an additional member of the wellbeing team starting in January so will be able to provide more targeted sessions for those who are cared for in their rooms.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivian B (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Elvy Court is very good. All the staff from nursers, receptions, carers, kitchen staff and housekeepers are very helpful.
Unfortunately my husband is bed-bound so cannot take part in most activities.
Also the food looks excellent but he doesn't eat solid food. The only difficulty
I have is the parking which I know can't be helped but as I have mobility issues is a problem.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are so glad that you are happy with the care at Elvy Court I will pass your comments on to the care team, from January our well-being team will be growing and we will be able to provide more activities for those who receive care in their rooms.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is settled and seems content. I can't really comment on the food as I rarely see meal times.
The staff are kind and helpful.
As I am not on Facebook, I seem to be unaware of special activities unless I see a poster when I visit - this could be improved.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are glad that you are happy with your mother's care at Elvy Court; there is an information board in Reception with the activities for the month on display, and paper copies for you to pick up and take away will now be available for our relative's information area in the Bistro. Please let me know if you would like to be shown these on your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Sister of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy Court is a welcoming, warm and friendly care home. Every member of staff goes above and beyond to make your stay as comfortable as possible. I would highly recommend Elvy Court.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you so much for your kind review; I will pass your feedback on to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Brother of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now resided at Elvy Court for 18 months having spent most of her life in various homes. It varying quality! Since she has been at Elvy Court, we have relaxed more over her care, we are very satisfied with everything the staff and management do for and with her. She is happy and well looked
after.

Reply from Louise Vickers, Manager at Elvy Court Care Home

It is our absolute pleasure to care for your sister, we are so glad both she and you feel happy with her care at Elvy Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly from the reception team to the nursing staff. My only complaint is there are not enough activities for people who are bedbound as all the activities are either in the communal room or dining room.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind review we are glad Mum has settled well at Elvy Court. Our activities team do conduct daily room visit for those who are bed bound however we have taken previous comments on board as we do understand that in order to give more time to those in their rooms our wellbeing team needs to grow, therefore we are in the process of recruiting an additional full-time team member.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Elvy Court for just over 4 years now and has always been well looked after and cared for, and he often tells me how well the staff look after him! I have had a lot of interaction with the staff, both on the caring side and on the admin side, and everyone is friendly and helpful, Dad
is treated with dignity and respect, and he enjoys chatting with the staff. Overall we are happy with his care and very much appreciate what the staff do for him.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind review we are so glad Dad is happy and settled at Elvy Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C I (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care of my mum during her recent illness. Mum has been very settled since arriving at Elvy Court during Covid-19.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your review we are glad both you and Mum are happy with the care at Elvy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mel H (Daughter-in-law of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care - the staff are so kind, compassionate, and sympathetic, going above and beyond on many occasions.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your wonderful review, I will pass your feedback onto our care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a while, the staff are all very caring, friendly and are looking after my mum brilliantly.
Thanks for all their hard work, it’s very much a home atmosphere for all of the residents.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are so glad that you, Mum, and the rest of the family feel at home at Elvy, I will pass your lovely comments onto the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan C (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from September 2022 to December 2022, when she sadly passed. I can not speak highly enough of the care and attention my mother received during her short stay. Mum was treated with respect and dignity by all medical and support staff and this care was extended to me at critical
times before, during and after Mum’s last days. Mum did not have dementia and her mind was alert, but her body was failing and she needed frequent medical care, which was provided to the highest standard.
There is an open-door policy with senior management, which gives instant peace of mind. The atmosphere is warm, friendly and efficient. As a relative you quickly become part of the Elvy Court family; there is a lot to be said for a friendly face and a kind word during tough times. There is a lively programme of activities and the food is varied and tailored to individuals. The biggest compliment I can pass on is that Mum said she felt safe which meant the world to me. It’s a special place!

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your review, I will pass your kind words onto our team, we are sorry for the loss of your mum but are glad we were able to both support you and her through her final days.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in September 2019.
The staff are very kind and attentive.
They are also very kind to me.
I visit Mum regularly up to several times a week and I definitely make my own self at home as they have a nice coffee machine and often biscuits/cakes for visitors.
My mum does have issues eating
but the staff will always ensure an alternative is available and are happy to make toast/omelettes.
I am very grateful to all at Elvy Court.
Mum is much salted since being here, and she falls less and does not have to go into the hospital regularly as the staff can deal with everything there. I am happy that mum is well looked after and safe.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are so glad both you and Mum feel at home at Elvy Court, I will pass your kind words onto the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring, the activities at the home are amazing and staff go above and beyond to ensure the residents are able to take part in different opportunities.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind review we are glad your mother-in-law is enjoying her time at Elvy Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila G (Sister-in-law of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I am writing about is 96 years old, she has dementia, she doesn't know me anymore, I am sad for her that her world is so small now. But for me, Elvy Court is the best thing that happened to her. For me, it represents kindness and care to my sister-in-law and also to me. So I say a big thank
you to all of the staff. My sister-in-law, have the porridge and coffee.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind comments. I will pass them on to the team; we are glad your sister-in-law felt safe and well cared for at Elvy Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne L (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and do a great job looking after our dad. They have been working hard to help him gain some weight as now only on liquid meals. We as a family are going through a lot with my sister as she has terminal cancer, they are always there for a hug and to talk to which we all really
appreciate.

Reply from Louise Vickers, Manager at Elvy Court Care Home

We are so sorry that the family is going through such a difficult time at the moment and are glad that we can be of some help. I will pass your lovely comments on to the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy R (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad arrived in Elvy Court on the 4th July 2022. Unfortunately, he passed in May 2023. But, for the last year of his life, he was cared for 24/7. All staff involved could not have done any better to look after his complicated needs. The staff go above and beyond in making sure all the residents are
clean and just well looked after. My sister and I said it was an extension to our own family. Without their devotion, our dad's time in a care home could have been so much different. They encouraged him up most the time, when he was not poorly, to sit in the lounge so he could interact with other residents or just have a change of scenery. It was not easy as Dad could not walk or feed himself anymore, which meant that he had extra needs. Again, thank you Memory Floor Team (days and nights teams). Many thanks again and we would recommend anyone needing care or a residential/dementia home to enquire about Elvy Court. Thank you again.

Reply from Louise Vickers, Manager at Elvy Court Care Home

I am sorry for your loss. It was a pleasure to be able to care for your dad. Thank you for your review, I will ensure to pass your kind words on to the Memory Floor care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Elvy Court are all caring and attentive. My father's personal care is of a good standard and I have noticed a general improvement in service since the new manager has been in post. I have not been invited to a 1 -1 meeting to discuss dads care and would welcome this opportunity. The activities
do not seem to happen on dads floor.

Reply from Louise Vickers, Manager at Elvy Court Care Home

Thank you for your kind review, I will pass your comments on to our staff. I am sorry that you have not been invited to review your father's care plan and will address this with the team in our daily planning meeting, we can then incorporate his hobbies and interests into our activities programme.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil C (Partner of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very good. Staff are pleasant and friendly. Management are very approachable. My partner is very happy and contented.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are delighted to hear that your partner is happy and contented living with us in the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy Court showed absolute respect and care toward my mother from the moment she arrived. Starting from first contact with the management team, reception to the nursing team and beyond - everyone showed an active interest in my mother's care and well-being. The care was also extended to the family visiting,
making sure we were kept informed at all times. I can't thank them enough for the dignity and care they provided to my mother.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are delighted to hear that not only your mother but also the family felt included and a part of our loving care community. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Elvy Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Elvy Court Care Home is calculated as follows: ( (306 Excellents x 5) + (134 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 479 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvy Court Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Louise

Louise Vickers

Job Title: Home Mananger

Joined: 2023

Louise has been a registered nurse for 11 years and has been working as a care home manager since 2018. Louise joined the Avery family as the Home Manager at Elvy Court in January 2023.


Louise is also registered with the NMC as a specialist practitioner district nurse and last year was very proud to be awarded the title of Queens Nurse from the Queens Nursing Institute, a registered charity dedicated to improving the nursing care of people at home and in the community.