Elvy Court Care Home

200 London Road, Sittingbourne ME10 1QA
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9.6 83 Reviews
  • Elvy Court Care Home, Sittingbourne
Nestled in a serene residential area of Sittingbourne in Kent, Elvy Court Care Home offers a peaceful retreat. A leisurely stroll takes you to the vibrant town centre, with convenient connections across Kent. The longstanding Elvy Court care team, many of whom have been part of the staff for over a decade, has cultivated a reputation for warmly welcoming and reassuring residents and their loved ones. Couples and companions are welcomed to live together in the home.

Residents experience unwavering, 24/7 care, companionship, and compassion from a dedicated team of professionals. Equal dignity and respect are extended to everyone, with active encouragement to maintain relationships and fully participate in social activities.

The nursing home in Sittingbourne features spacious bedrooms, each equipped with an en-suite toilet and hand wash basin. Some ground-floor rooms open onto the garden, providing a tranquil connection to nature. Multiple lounges offer spaces for social interactions, activities, or quiet moments. The café serves as a popular spot for morning coffee, providing opportunities to meet with friends, both old and new. Completing the offerings, the home features a hair salon and cinema room.

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Care Provided by Elvy Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Over 65 Years
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Elvy Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,770
    • Self-Funded Residential Dementia Care from £1,770
    • Self-Funded Nursing Care from £1,770
    • RESPITE Self-Funded Residential Care from £2,030
    • RESPITE Self-Funded Residential Dementia Care from £2,030
  • (these prices are only a guideline, please contact Elvy Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elvy Court Care Home Reviews (83)

Total of 83, showing 41-60
9.6

Elvy Court Care Home has a Review Score of 9.6 (9.551) out of 10, based on 41 reviews in the last 2 years. Over all time Elvy Court Care Home has 83 reviews.

Overall Experience

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Date Published

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Review from Christine F (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff at Elvy Court Care Home are amazing, kind, considerate, hard-working and fully committed to their job. Unfortunately, some, mainly the agency, staff sometimes let the home down and our experience has been that on these occasions our mother's daily care can suffer.
My mother loves
all of the permanent staff members and they are excellent with her as she can shout when they are doing her personal care.
The supervisors/nurses on the dementia floor work very hard to ensure that the residents are well looked after, again some of the agency staff can let them down. I believe that it would be beneficial to have someone in charge overall of the residents' daily care, not nursing needs, to visit the residents every hour to ensure they have been cleaned properly after every meal, they are positioned correctly in the bed and they have drunk enough during the day.

Reply from Louise Vickers, Home Manager at Elvy Court Care Home

Thank you, both for your review and for trusting us with the care of your mother, I will pass your kind words on to our care team.
Although we are fully staffed at Elvy Court we do occasionally need to supplement our own care team with agency staff to ensure safe staffing levels for those in our care. On these occasions, we allocate the agency member to work alongside one of our own, more experienced members of staff. The care standards on the floors are reviewed daily by the nurses and senior care team and discussed daily with the management team in our morning briefings. If you would like to know more about this please pop in to see me on your next visit, we look forward to seeing you soon. Kind regards, Louise.


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Review from D B (Niece of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting with our aunt and sat in the coffee room. Very pleasant area comfortable and airy. Coffee and biscuits are a lovely gesture. Felt like we were in a popular coffee house.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are pleased to hear that you enjoyed your visit to our home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes


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Review from Roger M (Relative of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Elvy Court for over a year and I have been very satisfied with the care she has received in that time.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We would like to thank you for your kind words, your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from Carole B (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care and attention my father receives; all the staff are caring, approachable, and nothing is too much trouble.
The rooms are light, airy and clean.


The only failing I find is the parking, after travelling for two hours it is frustrating to then have to find somewhere else

to park.

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Review from A I (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's needs are met with every care and dignity that is possible to give. Every visit we are met with good vibes always. Dad always is clean and happy and enjoys the meals he receives and the attention the care workers give him. So far we have no complaints, very satisfied with the home.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We are also pleased to hear that the choice of tasty meals provided daily by our talented culinary team are well received. It is a true pleasure to have your father living with us, giving you and your family the peace of mind you deserve. Kind regards, Rachel.


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Review from Maureen I (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Elvy Court for over 18 months now and is very happy there. Admittedly the first few months were extremely hard for him (and us) due to covid restrictions. Unable to visit at the beginning we relied on telephone conversations to check his well-being and the staff couldn't
have been more helpful. Dad is approaching his 100th birthday and although completely compos mentis is getting physically weaker. Both my brother and I are so grateful for the loving care he received from all the staff and can never thank them enough for all they do for him. He is a man of few words but we know he thinks very highly of those who care for him. Elvy Court is now like an extension of our family and all the staff (management, reception, admin, nursing, carers, and catering) are willing to talk to us about Dad and any concerns we may have. We as a family are so grateful that we chose Elvy Court to take care of Dad.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star review. We would like to thank you for your kind words regarding the care your father has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear such positive feedback about our home and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is a true pleasure to care for your father giving you and your family the peace of mind you deserve. Best wishes, Rachel.


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Review from Christine L (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy Court Care Home is very friendly and the staff are amazing considering the challenges they face. The management and indeed all staff are always ready to listen. We have had a few minor issues that are being dealt with. Mum is so happy and often says if she can't be at home this is the next best
place and that she is looked after so well. This means so much to us. Thank you Elvy Court.

Reply from Ryan Farrelly, Marketing Assistant at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. It is a pleasure to care for your mother and to have her as part of our community. We are delighted to hear such positive feedback about our home and staff. Best wishes.


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Review from A M (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy Court is amazing. I've had 2 relatives in the home. Staff are caring and kind and that goes for all the staff. Elvy Court has a homely feeling which is what it should be like. We are very happy and would recommend this home to anyone needing 24-hour care. A fantastic job everyone does.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.


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Review from Raj S (Son-in-law of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to this care home a couple of months ago. I was dubious at first sending him to a nursing home, however, given his complex health needs, we had no option other than to have him reside in a nursing home. I have been very involved with his health needs and have a very good medical/health
care understanding, it gives me the ability to truly understand how well this care home is performing.


I've met many staff at Elvy Court from management, nurses, care staff, cleaners, front of house, kitchen staff and I have been very impressed by the service, attentiveness and willingness to help. You can speak to any member of staff, and they will personally know Dad, his habits and his needs, which is impressive as he is not treated as a resident number there. They've been transparent, open to suggestions, answer all my questions, however, most importantly, go above and beyond care expectations, where others in the industry will do the bare minimum.


Thank you all at Elvy.


Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home and for your fantastic five-star review. It is a true pleasure to have your father as part of our loving, care community, and we are delighted to hear how well he has settled into his new home. Your kind words about our staff are incredibly invaluable to us, and we will be sure to pass on the positive feedback. Knowing we have got things right for you and your father will be motivational for the team, who are always keen to hear feedback. Best wishes.


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Review from Sarah K (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my mum first went to Elvy Court, the staff were very friendly, approachable and eager to bond with family members. In the last 12-months, there has been a high turnover of staff, and the staff/patient bond isn't what it was. Staff and management are very standoffish with the exception of a couple
of individuals. In the last 4-months, there have been two incidents regarding my mum, which have resulted in the social services people and police being involved. The end resort being one member of staff being dismissed. These incidents were very distressing and at no point have I received an apology from Elvy Court or the group. It's almost like the matter has been dealt with so move on.

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Review from D F (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean and appears to be well managed. Staff are friendly and helpful. Pod in the garden is a good idea. This shelter is likely to be well maid, especially in the rain.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. Our residents are always encouraged to invite their friends and family to visit them, and you are welcome back anytime. We look forward to seeing you on your next visit. Best wishes.


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Review from Tracey B (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care review was not undertaken on our mother's submission and subsequently, the needs of our mother were not fully understood. She was meant to be on a soft food diet but was given sausage. Please do not send your loved ones here.

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Review from L P (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Dad came to Elvy Court, he really didn't want to be there. Unfortunately, we couldn't have him at home. The staff are now used to Dad, and he is doing better. The staff are lovely, and Dad is more at ease with them. The nurses are always approachable if we have any issues.

Reply from Ryan Farrelly, Marketing Assistant at Elvy Court Care Home

Thank you for reviewing Elvy Court Care Home. We recognise that moving into a care home can be overwhelming for some, and therefore, our staff are always on hand to support by making this process an enjoyable experience. It is natural for some residents to take a little longer to settle into their new surroundings, and we are glad that he now feels at home here. It is a true pleasure to have your father as part of our loving care community. Best Wishes.


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Review from E M (Granddaughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so helpful when asked any questions. Always willing to go the extra mile to put our minds at ease and to help with any queries we may have regarding anything from the restrictions due to Covdi, visiting, gifts that have been handed in etc. Very patient when we call to speak to our grandma. Always
welcoming when call or visit.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home, and for your lovely feedback. We are delighted to hear how satisfied you are with our home, and the excellent work our staff carry out on a daily basis to ensure all our residents receive an exceptional level of care. Best wishes.


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Review from Tereasa H (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mum receives. The staff are always happy to answer my question or queries regarding my mum's care.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. It is a true pleasure to have your mother living with us in the loving community that we create. Best wishes.


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Review from Terry D (Husband of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had, until the outbreak of Covid 19, visited my wife every day, but of course, this last year this hasn't been possible, but I still felt confident that she was in good hands.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home and for your kind feedback. The safety of our residents, their loved ones and our staff has been a priority, especially during the pandemic, meaning that we have strictly followed Government guidelines and our own stringent hygiene routines. Now that these guidelines have eased, we look forward to welcoming you back into the home for more regular safe visits. Best wishes.


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Review from Linda D (Relative of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my relative, everything is very clean, staff are very efficient. My relative always seems well cared for and happy when I see her.
It has been difficult to visit etc during COVID but I am hoping to get a tour of the home etc when and if the restrictions end!

Reply from Ryan Farrelly, Marketing Assistant at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home. Our staff team go above the standards each day to provide a safe, warm and welcoming environment, whilst delivering an exceptional level of care for all residents. Now that the government restrictions are beginning to ease, we look forward to welcoming you into our home for more safe regular visiting and it would be our pleasure to give you a full tour of our home. Best Wishes


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Review from Lynne F (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is friendly, easy to talk to and nothing seems to be too much trouble. Dad Is cheerful when talking about his carers and his care in general, no moans. He is always smiley when someone walks into his room which shows he is happy t see his carers. He hasn't been here very long and we are looking
forward to him being able to join in and get to know others.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home. Our highly trained staff team go above and beyond each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. We are delighted to hear that your father has quickly settled into our home, giving you and your family the peace of mind you deserve. Best wishes.


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Review from Jennifer W (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy was recommended to me by 3 sources. Came up to all expectations. The staff are approachable. My husband is well cared for and understood.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home

Thank you for taking the time to review Elvy Court Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. Best wishes.


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Review from Sally H (Niece of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was only at Elvy Court for a short time before he passed away, but whilst he was in Elvy Court's care he was looked after extremely well and was happy. The staff I met and spoke to on the phone were caring and kind and I cannot praise them highly enough. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at Elvy Court Care Home

Thank you for reviewing Elvy Court Care Home. Our highly trained staff team are delighted to hear such kind words about them and our home. Best Wishes, Ryan.


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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Elvy Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Elvy Court Care Home is calculated as follows: ( (306 Excellents x 5) + (134 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 479 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvy Court Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

Louise

Louise Vickers

Job Title: Home Mananger

Joined: 2023

Louise has been a registered nurse for 11 years and has been working as a care home manager since 2018. Louise joined the Avery family as the Home Manager at Elvy Court in January 2023.


Louise is also registered with the NMC as a specialist practitioner district nurse and last year was very proud to be awarded the title of Queens Nurse from the Queens Nursing Institute, a registered charity dedicated to improving the nursing care of people at home and in the community.