Elvy Court Care Home

200 London Road, Sittingbourne ME10 1QA
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9.6 83 Reviews
  • Elvy Court Care Home, Sittingbourne
Nestled in a serene residential area of Sittingbourne in Kent, Elvy Court Care Home offers a peaceful retreat. A leisurely stroll takes you to the vibrant town centre, with convenient connections across Kent. The longstanding Elvy Court care team, many of whom have been part of the staff for over a decade, has cultivated a reputation for warmly welcoming and reassuring residents and their loved ones. Couples and companions are welcomed to live together in the home.

Residents experience unwavering, 24/7 care, companionship, and compassion from a dedicated team of professionals. Equal dignity and respect are extended to everyone, with active encouragement to maintain relationships and fully participate in social activities.

The nursing home in Sittingbourne features spacious bedrooms, each equipped with an en-suite toilet and hand wash basin. Some ground-floor rooms open onto the garden, providing a tranquil connection to nature. Multiple lounges offer spaces for social interactions, activities, or quiet moments. The café serves as a popular spot for morning coffee, providing opportunities to meet with friends, both old and new. Completing the offerings, the home features a hair salon and cinema room.

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Care Provided by Elvy Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Over 65 Years
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Elvy Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,770
    • Self-Funded Residential Dementia Care from £1,770
    • Self-Funded Nursing Care from £1,770
    • RESPITE Self-Funded Residential Care from £2,030
    • RESPITE Self-Funded Residential Dementia Care from £2,030
  • (these prices are only a guideline, please contact Elvy Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elvy Court Care Home Reviews (83)

Total of 83, showing 61-80
9.6

Elvy Court Care Home has a Review Score of 9.6 (9.551) out of 10, based on 41 reviews in the last 2 years. Over all time Elvy Court Care Home has 83 reviews.

Overall Experience

  • 53
  • 28
  • 1
  • 0
  • 1

Date Published

83
8
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41
42

Review from Catherine G (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank the staff for the care given to my father whilst at Elvy Court.
He stayed there for at least three years.
Unfortunately, he contracted the Coronavirus and passed away soon afterwards.
During his last few days, no-one left his side for which I'm grateful as for obvious reasons
family
couldn't be there for him.
Thank you.

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Review from A K (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvy Court is modern, light and well managed. The staff are caring and attentive. The rooms are a good size with nice views. There is a very nice coffee/tea area and a private T.V/Movie room. Overall I am very happy with the care and facility for my mum.

Reply from Angus Matthew, Senior Marketing Manager at Elvy Court Care Home

Many thanks for your feedback. I will pass on your kind words to the team.


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Review from C S (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Elvy Court for end of life care. Unfortunately, she was not there for more than one week, but the care she received in that week was amazing. All staff were kind, caring respectful. They were nothing short of extraordinary in their dealings with my mother, and they made the last few
hours bearable. I would wholly recommend the nursing home without hesitation.

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Review from S K (Friend of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff during the day to be very caring and helpful. All staff from reception to the kitchen always call me by my first name and the kitchen staff often make something else if my friend doesn't want what is on offer for lunch.

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Review from James (Nephew of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place, staff are attentive and friendly and go out of they're way to help residents and make the place feel like a home. The facilities are first class and everything is spotlessly clean.

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Review from Jan C (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurses and Carers at Elvy Court are supportive, kind and respectful to both residents and families. They have a difficult job to do and do it well.
The Activities team do their very best to involve residents in activities they will enjoy.
All admin, kitchen and domestic staff are friendly and helpful.
We are so pleased that we moved Mum to Elvy Court in March 2018 from her previous home. The care she receives at Elvy is far superior.
Thank you to everyone at Elvy Court.

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Review from Kim W (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Elvy Court for a year now, she loves the food and the carers can't do enough to help her. The activities lady deserves 10/10 for her commitment towards the residents having fun. She really is a superstar.
My mother is well cared for and has never been unhappy there. There are
about four regular carers my mum has who know her well and she finds this comforting with the familiarity.

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Review from J A (Wife of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe in the knowledge that the loving care at Elvy Court means I can have breaks from my husband's care without worrying and be happy.

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Review from Richard R (Son of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home now for over 2 months.
My dad is elderly and spends most of the day with her.
The care shown to my mum has been wonderful and my dad is well catered for also.
They are both looked after by a lovely team of nursing and auxiliary staff.
The facilities are very nice, the
room is kept lovely and the food is very good.

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Review from Cyril O (Wife of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very supportive and staff very good.

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Review from Michael B (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of our family, please would you accept our most grateful thanks to everyone within the Elvy Court organisation for the wonderful care and compassion shown to dad whilst he was in the comfort of your nursing home the past 14 months. Can we also say thank you so much for, without exception,
our family and friends were always made really welcome on our visits, treated very warmly and considerately by the staff. My dad, whether seen on Facebook or on our visits, we saw him contented and most often with that lovely smile that we all knew so well. Thank you so much.

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Review from Lee B (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome, staff are friendly and polite. Have not used any activities, can't give an opinion.

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Review from Heather S (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with overall care sometimes slightly understaffed.

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Review from J W (Daughter-in-law of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, particularly happy with the safety and security aspect.

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Review from Gordon W (Brother-in-law of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and professional. It's sometimes difficult to cater for everybody's likes and dislikes, but they do try hard.


The rooms are freshly decorated and clients can have their possessions around them. I believe this helps. The staff organise events to encourage clients and visitors

to mix socially. These are always a success. Well done.

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Review from Joan W (Sister of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, nothing is too much trouble to help residents and also visitors. Thank you so much.

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Review from Susan C (Friend of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was at Elvy Court, the care he was given was excellent. Staff were always friendly very polite and approachable. They were always able to answer my questions professionally. The home always smelt clean and was well kept. My uncle always looked clean and tidy and shaved every day.

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Review from Sarah S (Friend of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely decor. Greeted by friendly reception staff. The carers and nurses are always on hand to help and have a genuine passion to care.

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Review from C C (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Elvy Court following a fall at her own home in which she broke her hip, and despite surgery, my Mother was unable to regain her ability to self-support. Advanced vascular dementia and increasing inability to eat, meant that she was unable to return home.


The staff and

management at Elvy Court gave my Mother excellent patient-centered care, keeping her as comfortable as was possible and making every effort with huge patience to assist with her meals. Her room was clean and well equipped for her needs and it had a pleasant outlook. As frequent visitors, all family members were met with friendship from the staff and in my Mothers last days, we were made to feel welcome to spend anytime day and night at our mother's bedside, with the use of the staff kitchen to make ourselves drinks as and when we needed them.


My sister and I had visited all care homes in the area ahead of our Mother being admitted into Elvy Court and are absolutely certain that we had made the right choice.


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Review from Leanne D (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was resident at Elvy Court for 7 years. The care was always good, but since the new manager was appointed, the quality of care and the atmosphere of the home has improved so much. The staff are absolutely amazing, caring, welcome, polite and always helpful. My Mum's medical condition started
to deteriorate and Mum had the best care we could ever wish for. The manager was so involved in her care and she comforted us as much as she could. We just knew Mum is in very good hands. A big Thank you to everybody for all you kindness and care .

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Elvy Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Elvy Court Care Home is calculated as follows: ( (306 Excellents x 5) + (134 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 479 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvy Court Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Louise

Louise Vickers

Job Title: Home Mananger

Joined: 2023

Louise has been a registered nurse for 11 years and has been working as a care home manager since 2018. Louise joined the Avery family as the Home Manager at Elvy Court in January 2023.


Louise is also registered with the NMC as a specialist practitioner district nurse and last year was very proud to be awarded the title of Queens Nurse from the Queens Nursing Institute, a registered charity dedicated to improving the nursing care of people at home and in the community.