What types of Care is Barchester Emily Jackson House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Emily Jackson House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Barchester Emily Jackson House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Emily Jackson House Care Home to the centre of Sevenoaks?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Emily Jackson House Care Home, Emily Jackson Close, Off Eardley Road, Sevenoaks, Kent TN13 1XH

Order by:

Review from J C (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience

Our dad moved to Emily Jackson House for some respite care after a week in hospital, following some falls at his home. We were undecided whether he should eventually return home or stay in long term care. Having seen dad spend 4 weeks in care, we noticed a big change in his attitude to life and an improvement

in his general health. He is eating and drinking really well, is mixing with the other residents and seems much happier being around more people. The carers and all the other staff have been really friendly, professional, helpful and caring towards dad and also us. We looked at other care homes locally but decided dad was in the best place that he could be. Thanks to all the team.

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Review from Cathy E (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience

Our mum spent 4 weeks in respite care. The management team and majority of staff were brilliant (one member, who has since left was not so great). The bedroom was very small - hence the reason we moved from here to another facility long term but perhaps there are larger rooms. The decor is pleasant

but tired. The facility lacks some of the communal areas that other large homes have, meaning the activities program is more limited. Felt the reception area could be more 'open' - the window often partially closed. Excellent food, particularly the cake.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you for taking time to reflect on the services and the care provided by our team at Emily Jackson House. We appreciate your feedback provided and will share with the rest of the team at Emily Jackson House. We are pleased to hear your mum benefited from her 4 weeks in our respite care, It is reassuring that you feel management team and majority of staff being brilliant. We are sorry at the time of your mum's, respite stay with us, we did not have a larger bedroom available and continue to accommodate her needs with us at Emily Jackson House. We do hope your mum settles in well at the alternative facility you have chosen for her. We have taken on board the comments that you have highlighted about the decor and currently have our project teams reviewing areas in the home. Once again we appreciate your compliments provided, we are pleased that you felt the food is excellent, particularly the cake. Best wishes to you and the family.

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Review from Elizabeth C (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience

Barchester Emily Jackson House Care Home has a lovely atmosphere and calming ambience. The staff are so caring and lovely and look after my mum really well, she is really happy there. Thank you to all the staff for everything you do for my mum.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you so much for the lovely feedback provided, we appreciate you taking time out to reflect on the services and care provided to your mum. We are pleased to hear you expressing the home having a lovely atmosphere and calming ambience. And acknowledging the staff being caring and lovely, looking after your mum really well. It is reassuring to know that you feel your mum being really happy here at Emily Jackson House. We will share the compliments expressed by yourself to our entire staff team, thank you once again. Best wishes to your and your family, from us all at Emily Jackson House.

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Review from Kathleen S (Wife of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience

Excellent care home. My husband was taken to Emily Jackson Care Home over Christmas from hospital. He was in a bad way. Since living at the care home he has been looked after very well and has improved a lot. The carers and staff really do care.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you for recognising the care and services being provided to your husband, we appreciate you sharing your thoughts and we will ensure the compliments are shared with our entire team. We are pleased to have your husband in our care since Christmas, thank you for highlighting your husband being cared for very well, your acknowledgement of the improvement and the team caring. Best wishes to you and the family.

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Review from J P (Partner of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience

The staff are polite, kind and considerate. Management can not fault, always willing to help promptly.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you so much for taking the time to reflect on the services provided by the team, we appreciate the compliments expressed. We are pleased to hear you feel the staff are polite, kind and considerate, the team are always happy to support in any way they can. We will pass on your feedback to our teams, thank you once again. Best wishes to you and the family.

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Review from K W (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience

My mum stayed at Emily Jackson House Care Home for respite care and enjoyed the friendliness of the staff, the food and activities. Overall a positive experience and would recommend anyone needing respite service to do the same.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you so much for taking time out and reflecting on the care and services provided, we appreciate the complimentary review provided for Emily Jackson House Care Home. We are pleased to hear your mum enjoyed her respite care, food, activities, in an environment of friendly staff. It is reassuring to hear overall experience being positive, thank you for sharing that you would recommend anyone needing respite service to do the same. Best wishes to you and the family.

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Review from P B (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident in this care home for nearly a year. In that time, he has definitely improved in his social skills, speech, attitude and sociability. This is all due to the excellent care he has received. He has enjoyed the activities and a few trips, made some new friends and tells me

he is happy and more content.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you so much for taking time to reflect on the care and services provided to your husband. We appreciate you sharing your review with us, we will pass on the compliments to the team. It is lovely to hear, your husband's social skills, speech, attitude and sociability improving since his time at Emily Jackson House. We are grateful to know, this is due to the excellent care being delivered. Thank you for acknowledging your husband enjoys the activities and outings, we are currently in the process of planning further trips. It is lovely that your husband has made some new friends at the home, we are even more delighted to hear that your husband expresses he is happy and more content. Best wishes to you and your family.

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Review from Jo E (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my mum is receiving. Her room is clean and well maintained. The chef is very good at considering my mum's meal requirements being vegetarian. The staff are caring and sensitive to my mum's needs.
The activities staff have worked hard to encourage my mum to get involved.

So thank you.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Thank you so much for the complimentary feedback provided. We appreciate you taking time out to reflect on the care and services provided by our team, therefore we will share this review with them. It is reassuring to hear that your mum's room is clean and well maintained by our team. Thank you for acknowledging the support provided by our kitchen team and the chef, we are pleased to hear your mum's meal requirements, vegetarian, are being considered and offered. And that the staff at Emily Jackson House are caring and sensitive to your mum's needs. It is lovely to hear that the activities staff are working hard, encouraging your mum to be involved. Thank you so much, once again, for the feedback provided. Best wishes to you and your family from us all at Emily Jackson House.

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Review from Angela N (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience

The staff at Barchester Emily Jackson House Care Home were so kind and supportive to my mother. She arrived after falling in her flat and was confused and often difficult with the staff. The staff were wonderful at encouraging her to participate in activities and to make her feel part of the family

there.
My mother became ill in November and again, the staff were fantastic in the care they showed my mother and the support they gave me and my family during this very difficult period. The nursing staff were particularly good at explaining what was happening and were very kind with her throughout.
I cannot thank them enough for all they did!

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Happy New Year to you and your family. Thank you so much for taking time out and sharing your wonderful experience, thoughts and views. We appreciate the feedback that you have provided and we will share this with our teams. Thank you for your acknowledgment regarding staff at Barchester Emily Jackson House Care Home, being so kind and supportive to your mother. We are pleased to hear the staff were wonderful at encouraging your mum to participate in activities and make her feel part of the family. It is reassuring to hear that staff were fantastic in the care they showed your mother and the support they provided you and your family during the period your mother had become ill in November, we understand this period was a difficult period. Thank you for highlighting that the nursing staff were particularly good at explaining what was happening and being very kind with your mum throughout. Best wishes to you and your family from all the team at Emily Jackson House.

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Review from Funmi O (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

Very pleasant facility. From my first visit, I was met at reception with a kind and polite welcome. Nice, clean environment.
All nursing staff are kind, friendly and professional.
My father looks very well taken care of. He is all neat and well-kept. His room is always clean and tidy.
Nurse to

patient ratio is good.
Pleasant environment for patients and relatives.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Happy New Year to you and your family. Thank you so much for taking time out to reflect on our service and complete a complimentary review. We are pleased to hear from your first visit, met at reception, the experience was kind and polite and that you were made to feel welcomed. Thank you for acknowledging the nursing staff being kind, friendly and professional. We are pleased to hear that your father looks very well taken care of by the team and the environment is pleasant for patients and relatives. Thank you, once again, we appreciate this feedback and will share this with our staff team. Best wishes to you and the family.

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Review from B R (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience

My mum spent September 2024 at Barchester Emily Jackson House Care Home to undergo an NHS Continuing Healthcare Assessment. It was our family's first experience of a care home and we were very anxious. Mum had complex needs, had suffered a stroke and was in late stage dementia and had trouble communicating.

We needn't have worried. The staff were amazing from the start. They were very respectful, compassionate and attentive to both her and to the other patients. One nurse, in particular, was good. Mum had been in hospital for over a month before going to the home and the staff/resident ratio was much higher at the home. Communication was excellent: they were always able to give us details about how Mum was getting on and they contacted us promptly to let us know if there were any issues in her care.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Season's greetings to you and your family, thank you so much for for sharing your positive feedback with us, we are pleased to hear of your experience, the team being respectful, compassionate, attentive to your mum and to the other residents living at the home. It is always lovely to hear when people have made a difference as you have expressed a nurse, in particular, was good. It is reassuring that you feel communication was excellent, team were able to provide details about how your mum was getting on promptly. Once again, we are very grateful for compliments expressed, this will be shared with our team. Best wishes, from all the team at Emily Jackson House.

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Review from Jason B (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience

Mum has been at Barchester Emily Jackson House Care Home for a few years now since moving from another home. Her well-being has significantly improved during her time there and for the first time in many years, she seems happy.
The staff seem to really understand her and her needs which I'm grateful

for.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Season's greetings to you and your family, we appreciate you taking time out to provide us with a lovely compliment about the experience your mum and the family receive. We are so pleased to hear you acknowledging your mum's well-being being significantly improved during her time with us at Emily Jackson House, it is great to know your mum is happy, through staff teams understanding your mum's care and needs required. Once again, we are very grateful for compliments shared, this will be passed on to our teams. Best wishes, from all the team at Emily Jackson House.

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Review from Jeremy L (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience

I am happy to see my father thriving in Barchester Emily Jackson House Care Home after a very difficult period trying to find somewhere he could settle.
The staff are kind, responsive and friendly. Organised activities are increasing but there's no pressure for those (like my father) who sometimes

would rather relax with a newspaper or the TV!
The best recommendation I can give is that after eighteen months in the home, he looks as healthy as he has in years and is settled and peaceful.
Thank you to everyone at Emily Jackson.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Seasons greeting to you and your family. We appreciate you taking the time out to provide us with a lovely compliment about the experience your dad and the family receives. We are so pleased to hear you acknowledge your dad's wellbeing being significantly improved and that he is thriving during his time with us at Emily Jackson House. Thank you for your recommendations this is very much apricated. We are pleased to hear that your father always looks healthy and presentable. Once again we are very grateful for compliments shared, this will be passed on to our teams. Best wishes from all team at Emily Jackson House.

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Review from B O (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience

My father came into the home in October 2023. At the time, he was quiet and withdrawn. He is now a changed man, he is happy most of the time, his care has been excellent and compassionate, as he is blind as well as diabetic.

Reply from Susan Deol, General Manager at Barchester Emily Jackson House Care Home

Seasons greetings, thank you for sharing your lovely views on our services provided here at Emily Jackson House, we are grateful and appreciate the compliments received. It is very positive to hear that you acknowledge your father as a changed man and that he is happy, his care being excellent and compassionate. We will continue to share this feedback with our dedicated teams, thank you, once again. Best wishes to you and the family.

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Review from K B (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience

I would not recommend Emily Jackson home at all. There is very little care or compassion for the residents upstairs at the home, I believe this is all because of the management, especially the main manager. He didn't have any compassion for us as a family and clearly, some of the residents receive the

same, if they seem to be harder work. The smell hits you every time you step out of the lift. My dad would be left days without being changed and weeks without being showered as he declined but given he has dementia this was most days. Dementia specialists they definitely are not. We worried every day about his care, arriving sometimes to find his feet black with dirt, walking around wet. Our visits were just to do his self-care
He has been lucky enough to move and the difference is amazing. He is showered daily, clean, clothed, treated like a human being, being shown care within the first week. I believe the previous manager was amazing but this manager leaves a lot to be desired.

Reply from Feedback Team, The Feedback Team at Barchester Emily Jackson House Care Home

Thanks so much for your feedback. We're so sorry to hear you're unhappy following your experience with Emily Jackson House Care Home despite the meetings that took place to address the challenges your loved one was experiencing. We're aware you've raised concerns previously with the home, and we're sorry these remain unresolved. If you have any outstanding concerns, we'd be happy to review these, if you would like us to, we can be reached at feedback@barchester.com. Kind regards, Barchester's Customer Feedback team.

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Review from Murray F (Brother of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience

My sister was Barchester Emily Jackson House Care Home for palliative care on 19/08/2024. In that short period, she was treated with respect and courtesy. All staff were friendly and polite. Being a private person, she did not wish to participate in the various social activities provided. This view

was respected and adhered to.
The care that she received in the final hours of her life was excellent and peaceful.

Reply from Robert Dura-May, General Manager at Barchester Emily Jackson House Care Home

Thank you for your kind review, it is very supportive of the excellent care we provide at the home. This review will boost staff and I will mention in a staff meeting next week your lovely words. Having a family that works with the home really supports the care given and in a manner that is reflective of meeting the needs of the individual, our thoughts are with you and the family.

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Review from Jane R (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been in Barchester Emily Jackson House Care Home for one and a half years and still, I have to ask if she can be washed, also hair wash.
Her room is often grubby, I clean her bedside table every visit.
She is self-funding, also only given cereal for breakfast, lunch, dinner and still paying

full price.

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Review from C N (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum was placed with Emily Jackson for 4 weeks following a long spell in hospital.
Staff were kind and attentive. They took time to support us and listen to our concerns.
All staff in whatever role showed attention to detail and thoroughness - all with steady compassion.
The facilities are excellent

so Mum was very comfortable.

Reply from John Cunningham, General Manager at Barchester Emily Jackson House Care Home

Thank you for your very kind comments. The team here at Emily Jackson are delighted your mother enjoyed her stay and that we were able to make her feel so comfortable. We will look forward to you visiting us again soon.

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Review from Anna S (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

Thank you so much to all the lovely and caring staff. You cared for Mum so wonderfully well. You cared and visited her at home beforehand and so quickly once she was referred. You were kind and respectful at all times. I loved how welcoming I was in the home at any time. I loved that me and Dad could

have lunch with Mum on a Sunday. The food was really delicious. The medical attention she needed she to and was cared for beautifully at the end.

Reply from John Cunningham, General Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words, I will pass your feedback on to the team. We pride ourselves on the person-centred care we deliver as well as the high levels of service to ensure every resident's stay at Emily Jackson comes to be a meaningful experience.

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Review from Charlie M (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

Very happy with the service and the staff are always happy and helpful.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Dear Charlie, thank you so much for taking the time to leave us such a kind review. It is always lovely to receive positive reviews and I will, of course, share this with the team.

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Meet the Team (12)

Susan Deol

Job Title: General Manager

Joined: 2024

I am thrilled to serve as the General Manager at Emily Jackson Care Home in Sevenoaks, leveraging my extensive over thirty-year background in the care industry. I initially started as a carer, and with my ongoing passion, and commitment progressed my career.

I pride myself on nurturing, mentoring and supporting the team, to ensure excellent care is being delivered to the residents in her care, raising the profile of service that is being represented.

I ensure that I have a visible, hands-on approach, and treat residents with the same care and compassion as I would my own family.

I wholeheartedly embrace Barchester's inspiring vision of celebrating life, through life enrichment for people in our care, maintaining quality, and fostering new beginnings and futures.

Emily Jackson Care Home stands out as a remarkable home, providing exceptional care amidst stunning surroundings. I feel honoured to lead a team, of passionate and devoted individuals who share the same goal of enabling our residents to thrive and flourish”.

Josephine Goh

Job Title: Administrative Assistant

Joined: 2023

My name is Josephine, I joined the team in May 2023. I am a highly efficient, organised administrative assistant who is very keen to use my skills and experience in a socially responsible setting to provide administrative support to our staff, residents, and their families. I am always passionate about what I do and work really hard consistently.

Sofianne Matouk

Job Title: Head Chef

Joined: 2019

I have years of experience in 5 star restaurants and hotels and I want to bring these experience to Emily Jackson House to ensure our residents consistently enjoy the quality and the taste of food that they truly deserve.

I am passionate about what I do and I am always prepared to go over and above of what's expected of me.

Milica Ulmeanu

Job Title: Head Housekeeper

Joined: 2020

Hello, my name is Milica Ulmeanu, known as Milli. I was born in Romania and now live in Tunbridge Wells, Kent. I am the Head Housekeeper at Emily Jackson House since 2020. I enjoy my job role as I can interact and establish rapport with residents and relatives. I can contribute to providing a clean and premium environment for the residents to live and enjoy. My personal; growth and development are supported by Barchester by providing opportunities to grow professionally.

Paula McGill

Job Title: Life Enrichment Lead

Joined: 2023

Hi, my name is Paula and I am the Lead Activities Coordinator here at Emily Jackson House. I absolutely love supporting our residents to take part in meaningful activities and delivering a person-centred activity program.

Regan Osei

Job Title: Unit Nurse Manager

Joined: 2023

My name is Reagan Osei. I am originally from Ghana now living and working in the UK

I am a Unit Nurse Manager. I started at the home in February 2023

I enjoy the role as I am able to support my residents with the knowledge and skills I have.

Every day is different and varied and I get happiness from being able to make a difference through a positive impact

I am supported in my development with Barchester with a clear career pathway that supports my ongoing learning and continuous improvement to better the service I provide my patients and residents.

Lorenda Lovan-Dogbey

Job Title: Unit Nurse Manager

Joined: 2023

Hello, my name is Lorenda, I am a Registered Nurse here at Emily Jackson Care Home in Sevenoaks, and I have worked here since April 2023. I am originally from Ghana.

I enjoy the role as I am able to support the residents and patients that I care for with love and affection with their daily needs and also with life enrichment, well-being and individualised care to enhance daily life whilst in care.

Every day is different and varied and I get happiness from being able to make a difference by Putting a smile on Residents faces, making them happy and contented.

I am supported in my development with Barchester with a clear career pathway that supports my personal growth and continuous learning.

Reenu Sebastian

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Reenu and I came from India. I am a senior care assistant and also a Buddy & Continence Champion at Emily Jackson Care home.

I love my role and find it very rewarding to help each resident in everyway that I can.

My hobbies are learning new things, singing & cooking.

Fun Fact about me: I love to dance when nobody is watching

Henry Okeawolam

Job Title: Care Assistant

Joined: 2020

I'm Henry and I am a Care Assistant here at Emily Jackson House. I have had the pleasure of working here since August 2022.

I was born in Nigeria and I now live in Sidcup, Kent, with my wife and our 3 Children.

My aim every day at work at Emily Jackson Care Home is to put smiles on my residents' faces, working with a good strong team and having an organisation that is structured and can develop me is important as I am driven to succeed and work to learn the industry and grow with that learning.

My hobbies are watching movies, reading news and playing football

My future goals are having more responsibilities, being able to develop in my chosen career, visiting more countries and bringing my family to live with me in the United Kingdom.

Barchester will help develop my career with more training, perhaps Promotion, and exposure to different management departments with an identified mentor, in a conducive supportive workplace environment.

Manori Arachchige

Job Title: Care Assistant

Joined: 2022

Hi my name is Manori and I was born in Sri Lanka.

I am a Care Assistant and Speak Up Champion at Emily Jackson Care home in Sevenoaks.

My hobbies are walking in nature, shopping, travelling and meeting people from all walks of life.

A fun fact about me: I love to make someone smile.

Okiemute Obanovwe

Job Title: Care Assistant

Joined: 2023

Hello, my name is Okiemute and I am the Care Assistant here at Emily Jackson House since November 2023.

I enjoy the role as I am able to Make a difference in the daily life and well-being of our residents by supporting them to live their best life. Every day is different and varied and I get happiness from being able to make a difference by meaningfully engaging with each resident in their unique way.

My hobbies are playing football and loves exploring digital technologies.

Fun Fact about me: I am a writer and a cartoon animation creator

Amanda Holmes

Job Title: Care Assistant

Joined: 2014

Hello my name is Amanda Holmes, I have worked in care sector for 23 years and proud to be working at Emily Jackson House for 11 years.

I have worked on the dementia unit and the nursing elderly frail unit. I enjoy both units, as I am passionate, reliable in my role.

Barchester Emily Jackson House Care Home

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Funding & Fees Guide for Barchester Emily Jackson House Care Home

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Barchester Emily Jackson House Care Home Reviews (91)

Overview of Review Score

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (79)