Barchester Emily Jackson House Care Home

Emily Jackson Close, Off Eardley Road, Sevenoaks TN13 1XH
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9.6 91 Reviews
  • Barchester Emily Jackson House Care Home, Sevenoaks
Emily Jackson House Care Home, conveniently situated in Sevenoaks, is a beautiful historic building, offering a homely, yet first class and professional care environment.

Their dedicated and experienced team are passionate about providing 24 hour nursing and residential care, along with expert dementia care in the Memory Lane Community. They aim for independence, choice and freedom in residents' lives, in a safe and comfortable setting.

Emily Jackson offers well-appointed bedrooms, which can be personalised, cosy lounge areas and an elegant dining room with a relaxed atmosphere. The team of chefs produce nutritious meals which are appetising and varied. Regular activities, entertainment and outings are organised, which reflect the interests of the residents in the home, and include arts & crafts, quizzes, visits from entertainers, choirs and musicians, and much more.

Please don’t hesitate to contact the team at Emily Jackson House for further information or to arrange a viewing at your convenience.

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Care Provided by Barchester Emily Jackson House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Deol (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Barchester Emily Jackson House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Emily Jackson House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting and welcome family pets for visits.
    Welcome families to dine at no extra cost
    Welcome local communities to join in on the day to day activities and social events at no cost
    Welcome local families to bring in mums/dads to join in on daily activities and social events


  • Parking

  • On-site with further parking at the back of the building.


Barchester Emily Jackson House Care Home Reviews (91)

Total of 91, showing 21-40
9.6

Barchester Emily Jackson House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Emily Jackson House Care Home has 91 reviews.

Overall Experience

  • 69
  • 17
  • 2
  • 1
  • 2

Date Published

91
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19
29
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Review from R L (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, staff are excellent. Management is excellent. My dad is being well looked after and since he's been in here it's the happiest we've seen him in a long time. So we know he's being taken care of which we are very happy about.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you for your lovely comments for the team and management, we always strive to give the very best at all times to all our residents, and this recognition is greatly appreciated.


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Review from M J (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Emily Jackson House Care Home has been fantastic - very caring and helped my dad enormously since coming from hospital. Thank you so much.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words, I will pass your feedback on to the team. We pride ourselves on the person-centred care we deliver as well as the high levels of service to ensure every resident's stay at Emily Jackson comes to be a meaningful experience.


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Review from Deborah H (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emily Jackson House is an excellent nursing home, and they have provided excellent and personalised care for my father, who recently moved from another care home. He is treated with kindness and dignity and is already sharing more enjoyment in life than before.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Dear Deborah, thank you very much for your feedback; I will pass your kind words to the team.


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Review from Susan H (Cousin of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run home.
Very good facilities.
Attentive staff.
Very disabled guests but carefully attended to.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Dear Susan, thank you for your kind words; your feedback is very important to us, and I will pass it on to the team.


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Review from A M (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted by the friendly and professional care which Mother has received at Emily Jackson House. All the staff have gone out of their way to make her feel welcome and to help her settle in quickly. The range of activities entertains all the residents and we are so pleased to have found
somewhere in the middle of Sevenoaks which welcomes visitors so readily.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words, we pride ourselves on the person-centred care we deliver and your feedback is highly appreciated by the team at Emily Jackson.


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Review from Phil S (Stepson of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was admitted a week ago and the improvement has been unbelievable in her general health, appearance and happiness. I hope she can remain here with the care of the excellent staff.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words, I will pass your feedback to the team happy to help and support our residents to have longer and happier lives.


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Review from M D (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is steadily improving. The staff are very welcoming and both residents and relatives are treated with respect. It is particularly pleasing to see a growing range of activities being offered that are differentiated according to need.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you very much for taking the time to write your feedback, it is much appreciated by all of us at Emily Jackson House.


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Review from A S (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the most wonderful time at the home. Four members of staff, in particular, have looked after Mum so well. I cannot praise the home and staff enough.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you very much for taking the time to leave us feedback about your experience.
At Emily Jackson House Care Home - Barchester we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I will pass your lovely comments on to our team.


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Review from Linda H (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emily Jackson House Care Home is a wonderfully friendly and caring home. Everyone is so helpful and cares for their residents in a loving and caring way. The food is excellent too!

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Dear Linda, Thank you for your feedback, I will pass your kind comments to the team at Emily Jackson.


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Review from Dannielle J (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here for two years now. Staff are kind, caring and attentive.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you for your lovely review and feedback - I will pass this on to our team.


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Review from Ian H (Friend of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great security with members of staff needed for entry/exit. The staff were very friendly and great care was given to residents. Always very clean and the staff are always available when needed.

Reply from Anna Valcheva, Manager at Barchester Emily Jackson House Care Home

Thank you so much for taking the time to write this review and for your kind words. We are pleased you have been happy when visiting the home. Thank you again.


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Review from Sally W (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the team at Emily Jackson for their expertise in handling people with Dementia and for the excellent way they have welcomed my mum and dad into their home. My dad suffers from Alzheimer's and my mum has dementia. From the moment they arrived, we knew they were in the hands
of experts. The team created a beautifully calm environment with respectful, strong communication techniques. They quickly got them into a routine - creating a sense of occasion in the lunchtime dining experience with white table cloths and non-alcoholic red and white wine and a menu choice served with silver domes! My parents genuinely believe they are going out to lunch every day. As a result, they are never in their room - always sitting in the comfortable social areas and mixing with others. There are so many activities to keep them stimulated - making them instantly feel part of a family. Every thought is put into their personalities and how to build trust. Well done!

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Review from Christopher C (Husband of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Emily Jackson House Care Home was chosen by me and my family largely on the atmosphere in the home, which, in my opinion, is generated mainly by the staff. In the four months my wife has been in your home receiving end-of-life care, I am sure that choosing Emily Jackson has proved a correct
decision. During that time, I have tried to find a member of staff who is neither helpful nor caring, but I have failed! Keep up the good work.

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Review from Sarah S (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed our father in the care of Emily Jackson in Sevenoaks after he became very frail due to ongoing small strokes and we could no longer meet all his needs at home. Unfortunately, after rallying initially, he started to decline again and was only in the home for about 5 or 6 weeks in total before
he sadly passed away. However, in that time we found the nursing and caring staff to be kind, caring and patient. They also extended that care to us as a family and they helped make what was a very upsetting time a little more bearable. From our experience, we would recommend Emily Jackson to anyone who needs this level of full-time nursing care.

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Review from Ann H (Wife of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my husband to Emily Jackson last May with dementia and some aggressive behaviour which meant I was no longer able to look after him at home. The care he received immediately was amazing. They coped with his aggression and he was able to join in many of the activities. He enjoyed the food which
is of a very high standard. In the last few months he has needed more care and it was not lacking. He then stopped eating and despite all efforts, he passed away a few days ago. I cannot thank the staff and management enough for the time he was with them and would recommend Emily Jackson to anyone.

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Review from Karen C (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was brought to Emily Jackson House in June 2021. He had been very ill in hospital and had stopped eating and drinking. We were told that this would be palliative care and he was unlikely to last for more than a couple of weeks. However, due to the care and kindness shown by the staff and management
at Emily Jackson House, dad started eating and drinking. Despite his Parkinson's and Dementia he was soon sitting up again and joining other residents in the home for mealtimes and activities. Sadly, dad passed away in January 2022 but the treatment and care he was given even in his final days was amazing. In addition, the kindness shown to the family during this difficult time was incredible. Whilst losing dad was very sad we felt lucky to have that extra time with him and know that he was happy and well looked after. Thank you to everyone at Emily Jackson House for everything you did for Dad.

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Review from Sarah T (Daughter of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother was bought to the Emily Jackson during the beginning of the lockdown, which meant that sadly she couldn't have any visitors for sometime. This was very confusing for Mum as she has dementia. Me and my family were so worried about her, she wasn't eating much and was losing weight too. However,
she has now been at the Emily Jackson for 11 months and has gained weight and has settled in. The staff are so kind and caring, despite the different challenges they have to face on a daily basis. Mum's always involved in different activities at the home, whether it's chair exercises, painting, singing and dancing to name just a few, and they made a huge effort when it was my parent's 67th Wedding Anniversary in July. The staff set up a table in the gardens with a beautiful cake and refreshments for our family. They even put a canopy of balloons over the sunshade.

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Review from Steven W (Son-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law suffers from dementia and loves it at Emily Jackson House, she was extremely reluctant to go at first and this week was very upsetting for her and the family but she settled in almost straight away due to the staff there being so kind and caring. She is treated with respect and individuality.
Emily Jackson kept us updated and reassured us during Covid and lockdown. Emily Jackson is extremely clean, beautiful garden, extremely well managed, care staff are kind and professional, food is fabulous and activities are amazing! Nothing is too much trouble for staff at Emily Jackson and I couldn’t recommend a better home. Very happy my mother-in-law is there.

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Review from Hermione J (Granddaughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went to live at Emily Jackson and I was really upset but I’m happy now because my nan is happy there, her room is really nice and the staff are friendly, it’s nice and clean and the garden is so pretty. I love going to visit my nan and I know she is safe and well looked after at Emily Jackson.

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Review from Sarah C (Mother of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia, the staff are brilliant with her. She loves being involved in dancing and singing activities. She settled in nicely all due to the staff being so friendly and caring. Thank you Emily Jackson House for making my mum happy again. Can't recommend this care home enough.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words. I will make sure your message will get to our staff. It's lovely to know that you are happy about your mum's care.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Barchester Emily Jackson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Barchester Emily Jackson House Care Home is calculated as follows: ( (259 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 344 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Emily Jackson House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (79)

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Meet the Team (12)

Susan

Susan Deol

Job Title: General Manager

Joined: 2024

I am thrilled to serve as the General Manager at Emily Jackson Care Home in Sevenoaks, leveraging my extensive over thirty-year background in the care industry. I initially started as a carer, and with my ongoing passion, and commitment progressed my career.


I pride myself on nurturing, mentoring and supporting the team, to ensure excellent care is being delivered to the residents in her care, raising the profile of service that is being represented.


I ensure that I have a visible, hands-on approach, and treat residents with the same care and compassion as I would my own family.


I wholeheartedly embrace Barchester's inspiring vision of celebrating life, through life enrichment for people in our care, maintaining quality, and fostering new beginnings and futures.


Emily Jackson Care Home stands out as a remarkable home, providing exceptional care amidst stunning surroundings. I feel honoured to lead a team, of passionate and devoted individuals who share the same goal of enabling our residents to thrive and flourish”.


Josephine

Josephine Goh

Job Title: Administrative Assistant

Joined: 2023

My name is Josephine, I joined the team in May 2023. I am a highly efficient, organised administrative assistant who is very keen to use my skills and experience in a socially responsible setting to provide administrative support to our staff, residents, and their families. I am always passionate about what I do and work really hard consistently.


Sofianne

Sofianne Matouk

Job Title: Head Chef

Joined: 2019

I have years of experience in 5 star restaurants and hotels and I want to bring these experience to Emily Jackson House to ensure our residents consistently enjoy the quality and the taste of food that they truly deserve.


I am passionate about what I do and I am always prepared to go over and above of what's expected of me.


Milica

Milica Ulmeanu

Job Title: Head Housekeeper

Joined: 2020

Hello, my name is Milica Ulmeanu, known as Milli. I was born in Romania and now live in Tunbridge Wells, Kent. I am the Head Housekeeper at Emily Jackson House since 2020. I enjoy my job role as I can interact and establish rapport with residents and relatives. I can contribute to providing a clean and premium environment for the residents to live and enjoy. My personal; growth and development are supported by Barchester by providing opportunities to grow professionally.


Paula

Paula McGill

Job Title: Life Enrichment Lead

Joined: 2023

Hi, my name is Paula and I am the Lead Activities Coordinator here at Emily Jackson House. I absolutely love supporting our residents to take part in meaningful activities and delivering a person-centred activity program.


Regan

Regan Osei

Job Title: Unit Nurse Manager

Joined: 2023

My name is Reagan Osei. I am originally from Ghana now living and working in the UK


I am a Unit Nurse Manager. I started at the home in February 2023


I enjoy the role as I am able to support my residents with the knowledge and skills I have.


Every day is different and varied and I get happiness from being able to make a difference through a positive impact


I am supported in my development with Barchester with a clear career pathway that supports my ongoing learning and continuous improvement to better the service I provide my patients and residents.


Lorenda

Lorenda Lovan-Dogbey

Job Title: Unit Nurse Manager

Joined: 2023

Hello, my name is Lorenda, I am a Registered Nurse here at Emily Jackson Care Home in Sevenoaks, and I have worked here since April 2023. I am originally from Ghana.


I enjoy the role as I am able to support the residents and patients that I care for with love and affection with their daily needs and also with life enrichment, well-being and individualised care to enhance daily life whilst in care.


Every day is different and varied and I get happiness from being able to make a difference by Putting a smile on Residents faces, making them happy and contented.


I am supported in my development with Barchester with a clear career pathway that supports my personal growth and continuous learning.


Reenu

Reenu Sebastian

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Reenu and I came from India. I am a senior care assistant and also a Buddy & Continence Champion at Emily Jackson Care home.


I love my role and find it very rewarding to help each resident in everyway that I can.


My hobbies are learning new things, singing & cooking.


Fun Fact about me: I love to dance when nobody is watching


Henry

Henry Okeawolam

Job Title: Care Assistant

Joined: 2020

I'm Henry and I am a Care Assistant here at Emily Jackson House. I have had the pleasure of working here since August 2022.


I was born in Nigeria and I now live in Sidcup, Kent, with my wife and our 3 Children.


My aim every day at work at Emily Jackson Care Home is to put smiles on my residents' faces, working with a good strong team and having an organisation that is structured and can develop me is important as I am driven to succeed and work to learn the industry and grow with that learning.


My hobbies are watching movies, reading news and playing football


My future goals are having more responsibilities, being able to develop in my chosen career, visiting more countries and bringing my family to live with me in the United Kingdom.


Barchester will help develop my career with more training, perhaps Promotion, and exposure to different management departments with an identified mentor, in a conducive supportive workplace environment.


Manori

Manori Arachchige

Job Title: Care Assistant

Joined: 2022

Hi my name is Manori and I was born in Sri Lanka.


I am a Care Assistant and Speak Up Champion at Emily Jackson Care home in Sevenoaks.


My hobbies are walking in nature, shopping, travelling and meeting people from all walks of life.


A fun fact about me: I love to make someone smile.


Okiemute

Okiemute Obanovwe

Job Title: Care Assistant

Joined: 2023

Hello, my name is Okiemute and I am the Care Assistant here at Emily Jackson House since November 2023.


I enjoy the role as I am able to Make a difference in the daily life and well-being of our residents by supporting them to live their best life. Every day is different and varied and I get happiness from being able to make a difference by meaningfully engaging with each resident in their unique way.


My hobbies are playing football and loves exploring digital technologies.


Fun Fact about me: I am a writer and a cartoon animation creator


Amanda

Amanda Holmes

Job Title: Care Assistant

Joined: 2014

Hello my name is Amanda Holmes, I have worked in care sector for 23 years and proud to be working at Emily Jackson House for 11 years.


I have worked on the dementia unit and the nursing elderly frail unit. I enjoy both units, as I am passionate, reliable in my role.