Barchester Emily Jackson House Care Home

Emily Jackson Close, Off Eardley Road, Sevenoaks TN13 1XH
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9.6 91 Reviews
  • Barchester Emily Jackson House Care Home, Sevenoaks
Emily Jackson House Care Home, conveniently situated in Sevenoaks, is a beautiful historic building, offering a homely, yet first class and professional care environment.

Their dedicated and experienced team are passionate about providing 24 hour nursing and residential care, along with expert dementia care in the Memory Lane Community. They aim for independence, choice and freedom in residents' lives, in a safe and comfortable setting.

Emily Jackson offers well-appointed bedrooms, which can be personalised, cosy lounge areas and an elegant dining room with a relaxed atmosphere. The team of chefs produce nutritious meals which are appetising and varied. Regular activities, entertainment and outings are organised, which reflect the interests of the residents in the home, and include arts & crafts, quizzes, visits from entertainers, choirs and musicians, and much more.

Please don’t hesitate to contact the team at Emily Jackson House for further information or to arrange a viewing at your convenience.

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Care Provided by Barchester Emily Jackson House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Deol (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Barchester Emily Jackson House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Emily Jackson House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting and welcome family pets for visits.
    Welcome families to dine at no extra cost
    Welcome local communities to join in on the day to day activities and social events at no cost
    Welcome local families to bring in mums/dads to join in on daily activities and social events


  • Parking

  • On-site with further parking at the back of the building.


Barchester Emily Jackson House Care Home Reviews (91)

Total of 91, showing 41-60
9.6

Barchester Emily Jackson House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Emily Jackson House Care Home has 91 reviews.

Overall Experience

  • 69
  • 17
  • 2
  • 1
  • 2

Date Published

91
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19
29
62

Review from M L (Nephew of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've never seen a team so hardworking and so passionate like the team of Emily Jackson House. My uncle only been here for three weeks but he has made so much progress already. The staff are all involved in making sure the residents are entertained and the exercises they provide are quite a bonus. I'm
glad we made the right decision to admit my uncle here. It's very reassuring to know that he's looked after by the staff who are very kind and caring.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words about our home. I am glad to know that you are happy with everything at Emily Jackson House.


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Review from Sarah R (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, along with all the support staff, have been amazing during the lockdown.
They are enabling us to communicate remotely with my elderly mother-in-law and enabled her priest to speak to her.
They have all been wonderful, the activities team facilitate video calls twice weekly.
They are
all being wonderful.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you for your kind words. I will pass your message on to the whole team.


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Review from Trevor B (Son of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Emily Jackson House from the hospital due to diabetes breakdown. The care, nursing and all-round goodness from the home saved mum her dignity and great fun to be with. Her last day she had her hair one, got fully involved in the fun activity and enjoyed her evening meal. Mum suffered a big
stroke when the staff assisted her and they cared for her all the way as the stroke took hold of her. For Mum's last months Emily Jackson had enabled Mum to live here to the full.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Emily Jackson House Care Home

Thank you very much for your lovely words. I am so glad your Mother's last months that were spent with us at Emily Jackson were so enjoyable for her. She very quickly settled with us and became part of our community. She was always ready for our activities and if there was a sing-song involved all the better. She is greatly missed by our team.


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Review from Marion C (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had an absolute 'ball' while at Emily Jackson House. The staff were so kind and caring and met all her needs while allowing Mum to maintain her dignity. The activities that Emily Jackson House organise for their residents were a great hit for Mum and she always enjoyed the friendship and fellowship
at these gatherings.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you very much for your kind words. I will ensure that this message gets to everyone in our team!


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Review from R S (Respite Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here. The staff have been very good, caring and helpful. The food has been excellent. I have enjoyed all my meals etc. The entertainment has been very good and enjoyable.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

We are very pleased that you enjoyed your stay with us. I have passed on your feedback to my team, thank you.


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Review from M B (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Emily Jackson House was excellent. The food that was provided was more than excellent. Staff very nice, friendly, helpful, fantastic. Management very welcome and helpful, making me feel at home.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you for your review and kind words. I have passed on the feedback to my team, we are very pleased that you enjoyed your stay with us. Thank you.


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Review from Andrew W (Brother of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister arrived at Emily Jackson in a confused and agitated state. This has been addressed in conjunction with the mental health team. We are pleased that she appears more relaxed and happy as a result of additional medication and better nutrition.

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Review from S H (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very attentive towards mum and extremely understanding to her needs and ours as a family.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments.


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Review from V W (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initial contact good and staff helpful when Dad first arrived. Administration haphazard. Communication between home and family needs improving, especially re Dad's trips to hospital. Staff caring and compassionate, but often overstretched.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

I am sorry about your experience with our administration. I have discussed this with staff involved to ensure improvement with our communication between the home and family.


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Review from G B (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has made a huge difference to my father's last few months with us. He was in a poor state when he arrived and they dramatically improved his quality of life. The ward nurse was so kind and supportive. Thank you.

Reply from Amabele Cheng, General Manager at Barchester Emily Jackson House Care Home

Thank you for your review. We are pleased to hear about your positive experience and we appreciate your comments.


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Review from Jill S (Mother of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home comfortable and the staff extremely helpful and friendly.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Emily Jackson House Care Home

The team and I would like to thank you for taking the time to make such favourable comments.


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Review from Harry R (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work very hard to meet my mothers care needs and treat her with dignity as an individual. There is a cheerful, homely atmosphere on Memory Lane and the manager is very strong and compassionate.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Emily Jackson House Care Home

Thank you so much for taking the time to comment so favourably on Emily Jackson House. The whole team here are very grateful for your kind words.


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Review from Laura S (Granddaughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 14 weeks in hospital, my Grandad was moved to Emily Jackson as his health had rapidly declined and he required 24-hour care. We sadly lost him the evening of 18 March 2019. On behalf of all of my family, I would like to thank all of the staff at Emily Jackson who were very professional and provided
him with a high level of care during the very short time he spent at Emily Jackson. The staff also offered support to all of the family who are still in total shock at how quickly his health declined. I am so grateful you allowed him to keep his dignity in his final days and for the high level of care he received at all times.

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Review from Lorna W (Sister of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled brother suffers from learning and physical disabilities. We describe this as the light getting in but having trouble getting out with extremely limited speech. The staff immediately assessed he was best placed not in the dementia ward but in an environment where others could help overcome
his difficulties in communicating. They took a professional, caring but also pragmatic approach to his very specific needs and after 3 weeks in respite care with them, was extremely emotional when it came time to say goodbye. This cheeky chap received constant attention, affection, support and outstanding care in a beautiful setting. Home cooked food, fluids, sleep and nutrition constantly monitored, entertained and engaged when he wanted but let him be when he didn't. We couldn't rate the staff, from the kitchen to the management but especially the absolutely outstanding carers, more highly.

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Review from Gill M (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A year long, nightmare at Emily Jackson house in Sevenoaks. Please avoid at all costs, especially if your loved ones are vulnerable due to dementia. It is only now we have found a home that actually knows what they are doing, we have realised how bad Emily Jackson is.
Don’t be fooled by the boutique
hotel style appearance. There are so many changes in staff and use of agency that you rarely see the same person twice. Permanent staff are not trained to meet the needs of residents with complex needs, which became evident when three of them cruelly verbally attacked me because of my father's dementia-related behaviour.
We experienced a catalogue of errors, too numerous to list here, but they were neglectful in their duty of care resulting in us and the CHC team making a referral to the safeguarding team and CQC.
Please, don’t leave your loved ones here!

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Review from Luke B (Son of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to thank the care home who looked after my father in his last days. He was a bit of a handful but all the staff treated him with dignity and respect. I was particularly impressed with the Deputy Manager who was caring and also professional throughout. Thanks to all.

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you for your kind words Luke, we are very happy to have been able to provide you and your family with support through this difficult time.


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Review from Elizabeth M (Daughter of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are so very grateful to all the staff team at Emily Jackson for their outstanding care and help since Mum moved in a few months ago. It is wonderful to know that Mum is being supported and provided for in every way and we very much appreciate the positive and friendly, cheerful people who
have now become such a special part of Mum's life. I especially like the little touches which brighten up Mum's day such as ice lollies on hot days and tasty morning coffee snacks! I have also valued so much the professional advice given by the staff and the way they liaise so closely with other medical professionals when necessary. Mum really enjoys the delicious food....and the things which make her feel at home like being offered a cup of Horlicks in the middle of the night! Thank you so much!

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you Elizabeth for your kind review, I will feed this back to the staff who are always grateful for the feedback. We will continue to work hard to ensure we maintain our high standards and always work to improve.


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Review from A J (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring. Management keeps changing but new management are making good changes.

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you for your kind review, we are now a stable management team and will continue to work hard to maintain and improve our high standards.


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Review from Mary H (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home went through a very bad patch last summer due to a shortage of staff - I nearly moved my husband. Then thought it would be upsetting for him.
I wonder why the homes in this area are so expensive.
I gather the national average is about £3,500 a month.
This home charges circa £6,800 and
is going up by 6% next month!!

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Review from Beverley T (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Emily Jackson 6 weeks ago, her improvement is miraculous! I am so pleased with her care. It has enabled me to relax knowing that she is safe and content.

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you Beverley for your kind review, we are very happy to be able to help provide you with peace of mind. I notice you have rated us excellent in all categories, I will feed this back to the team and we will all continue to work hard to maintain our high standards.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Barchester Emily Jackson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Barchester Emily Jackson House Care Home is calculated as follows: ( (259 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 344 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Emily Jackson House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (79)

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Meet the Team (12)

Susan

Susan Deol

Job Title: General Manager

Joined: 2024

I am thrilled to serve as the General Manager at Emily Jackson Care Home in Sevenoaks, leveraging my extensive over thirty-year background in the care industry. I initially started as a carer, and with my ongoing passion, and commitment progressed my career.


I pride myself on nurturing, mentoring and supporting the team, to ensure excellent care is being delivered to the residents in her care, raising the profile of service that is being represented.


I ensure that I have a visible, hands-on approach, and treat residents with the same care and compassion as I would my own family.


I wholeheartedly embrace Barchester's inspiring vision of celebrating life, through life enrichment for people in our care, maintaining quality, and fostering new beginnings and futures.


Emily Jackson Care Home stands out as a remarkable home, providing exceptional care amidst stunning surroundings. I feel honoured to lead a team, of passionate and devoted individuals who share the same goal of enabling our residents to thrive and flourish”.


Josephine

Josephine Goh

Job Title: Administrative Assistant

Joined: 2023

My name is Josephine, I joined the team in May 2023. I am a highly efficient, organised administrative assistant who is very keen to use my skills and experience in a socially responsible setting to provide administrative support to our staff, residents, and their families. I am always passionate about what I do and work really hard consistently.


Sofianne

Sofianne Matouk

Job Title: Head Chef

Joined: 2019

I have years of experience in 5 star restaurants and hotels and I want to bring these experience to Emily Jackson House to ensure our residents consistently enjoy the quality and the taste of food that they truly deserve.


I am passionate about what I do and I am always prepared to go over and above of what's expected of me.


Milica

Milica Ulmeanu

Job Title: Head Housekeeper

Joined: 2020

Hello, my name is Milica Ulmeanu, known as Milli. I was born in Romania and now live in Tunbridge Wells, Kent. I am the Head Housekeeper at Emily Jackson House since 2020. I enjoy my job role as I can interact and establish rapport with residents and relatives. I can contribute to providing a clean and premium environment for the residents to live and enjoy. My personal; growth and development are supported by Barchester by providing opportunities to grow professionally.


Paula

Paula McGill

Job Title: Life Enrichment Lead

Joined: 2023

Hi, my name is Paula and I am the Lead Activities Coordinator here at Emily Jackson House. I absolutely love supporting our residents to take part in meaningful activities and delivering a person-centred activity program.


Regan

Regan Osei

Job Title: Unit Nurse Manager

Joined: 2023

My name is Reagan Osei. I am originally from Ghana now living and working in the UK


I am a Unit Nurse Manager. I started at the home in February 2023


I enjoy the role as I am able to support my residents with the knowledge and skills I have.


Every day is different and varied and I get happiness from being able to make a difference through a positive impact


I am supported in my development with Barchester with a clear career pathway that supports my ongoing learning and continuous improvement to better the service I provide my patients and residents.


Lorenda

Lorenda Lovan-Dogbey

Job Title: Unit Nurse Manager

Joined: 2023

Hello, my name is Lorenda, I am a Registered Nurse here at Emily Jackson Care Home in Sevenoaks, and I have worked here since April 2023. I am originally from Ghana.


I enjoy the role as I am able to support the residents and patients that I care for with love and affection with their daily needs and also with life enrichment, well-being and individualised care to enhance daily life whilst in care.


Every day is different and varied and I get happiness from being able to make a difference by Putting a smile on Residents faces, making them happy and contented.


I am supported in my development with Barchester with a clear career pathway that supports my personal growth and continuous learning.


Reenu

Reenu Sebastian

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Reenu and I came from India. I am a senior care assistant and also a Buddy & Continence Champion at Emily Jackson Care home.


I love my role and find it very rewarding to help each resident in everyway that I can.


My hobbies are learning new things, singing & cooking.


Fun Fact about me: I love to dance when nobody is watching


Henry

Henry Okeawolam

Job Title: Care Assistant

Joined: 2020

I'm Henry and I am a Care Assistant here at Emily Jackson House. I have had the pleasure of working here since August 2022.


I was born in Nigeria and I now live in Sidcup, Kent, with my wife and our 3 Children.


My aim every day at work at Emily Jackson Care Home is to put smiles on my residents' faces, working with a good strong team and having an organisation that is structured and can develop me is important as I am driven to succeed and work to learn the industry and grow with that learning.


My hobbies are watching movies, reading news and playing football


My future goals are having more responsibilities, being able to develop in my chosen career, visiting more countries and bringing my family to live with me in the United Kingdom.


Barchester will help develop my career with more training, perhaps Promotion, and exposure to different management departments with an identified mentor, in a conducive supportive workplace environment.


Manori

Manori Arachchige

Job Title: Care Assistant

Joined: 2022

Hi my name is Manori and I was born in Sri Lanka.


I am a Care Assistant and Speak Up Champion at Emily Jackson Care home in Sevenoaks.


My hobbies are walking in nature, shopping, travelling and meeting people from all walks of life.


A fun fact about me: I love to make someone smile.


Okiemute

Okiemute Obanovwe

Job Title: Care Assistant

Joined: 2023

Hello, my name is Okiemute and I am the Care Assistant here at Emily Jackson House since November 2023.


I enjoy the role as I am able to Make a difference in the daily life and well-being of our residents by supporting them to live their best life. Every day is different and varied and I get happiness from being able to make a difference by meaningfully engaging with each resident in their unique way.


My hobbies are playing football and loves exploring digital technologies.


Fun Fact about me: I am a writer and a cartoon animation creator


Amanda

Amanda Holmes

Job Title: Care Assistant

Joined: 2014

Hello my name is Amanda Holmes, I have worked in care sector for 23 years and proud to be working at Emily Jackson House for 11 years.


I have worked on the dementia unit and the nursing elderly frail unit. I enjoy both units, as I am passionate, reliable in my role.