Barchester Emily Jackson House Care Home

Emily Jackson Close, Off Eardley Road, Sevenoaks TN13 1XH
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9.6 91 Reviews
  • Barchester Emily Jackson House Care Home, Sevenoaks
Emily Jackson House Care Home, conveniently situated in Sevenoaks, is a beautiful historic building, offering a homely, yet first class and professional care environment.

Their dedicated and experienced team are passionate about providing 24 hour nursing and residential care, along with expert dementia care in the Memory Lane Community. They aim for independence, choice and freedom in residents' lives, in a safe and comfortable setting.

Emily Jackson offers well-appointed bedrooms, which can be personalised, cosy lounge areas and an elegant dining room with a relaxed atmosphere. The team of chefs produce nutritious meals which are appetising and varied. Regular activities, entertainment and outings are organised, which reflect the interests of the residents in the home, and include arts & crafts, quizzes, visits from entertainers, choirs and musicians, and much more.

Please don’t hesitate to contact the team at Emily Jackson House for further information or to arrange a viewing at your convenience.

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Care Provided by Barchester Emily Jackson House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Deol (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Barchester Emily Jackson House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Emily Jackson House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting and welcome family pets for visits.
    Welcome families to dine at no extra cost
    Welcome local communities to join in on the day to day activities and social events at no cost
    Welcome local families to bring in mums/dads to join in on daily activities and social events


  • Parking

  • On-site with further parking at the back of the building.


Barchester Emily Jackson House Care Home Reviews (91)

Total of 91, showing 61-80
9.6

Barchester Emily Jackson House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Emily Jackson House Care Home has 91 reviews.

Overall Experience

  • 69
  • 17
  • 2
  • 1
  • 2

Date Published

91
15
19
29
62

Review from M W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is treated with kindness, respect and dignity by caring staff. I am very pleased to see that Emily Jackson House Care Home is moving forward in a positive, caring manner with the residents mental and physical well-being at the forefront leading to a higher quality of life. Very please some
weekend activities have recently been introduced and good thought was given to new activities and general home ambience and environment. Thank you.

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you for your kind review, I note that you have rated us Excellent and good in most areas, I will feed this back to our staff and we will continue to work hard to maintain our high standards.


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Review from Ann S (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Emily Jackson for the last 4 years. The new deputy and manager have improved the home greatly. My husband is well looked after which is a great relief to me.

Reply from Veronica Henman, Deputy manager at Barchester Emily Jackson House Care Home

Thank you for your kind review Ann, I note that you have rated us Excellent or good on all areas, I will feed this back to our staff and we will continue to work hard to maintain our high standards.


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Review from I C (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident has been made welcome on returning to Emily Jackson House after hospitalisation care at home. I have found management extremely helpful and it is very good that the nursing and caring staff seem constant so that they become familiar faces.

Reply from Veronica Henman, Deputy Manager at Barchester Emily Jackson House Care Home

Thank you for your kind review. We noted that you have rated us good or excellent for most categories, we will feed this back to our staff and continue to work hard at improving and maintaining our high standards.


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Review from S M (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my husband's care excellent. I was very scared as it's a huge life change for both of us. Every member of staff I have met have been kind, reassuring, warm and friendly. The rooms are very pleasant, as it the rest of the home. The bathrooms are shiny clean. They go to great efforts to make the
home pleasant and like a hotel. I think we are both very lucky being here.

Reply from Veronica Henman, Deputy Manager at Barchester Emily Jackson House Care Home

Dear S M,
Thank you very much for your kind feedback, we value feedback from our families to ensure that our service is always the best. We noted that you rated us excellent on most categories so thank you for that and we will make sure that this feedback is given to our team as it makes them very proud to deliver this good standard of care.


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Review from Susan L (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is a new resident in Emily Jackson House Care Home. He suffers from dementia but after being in the hospital for 10 weeks he now stays here. He has settled in nicely, the staff are very helpful and he has joined in with a sing-song in the activity room and also loves seeing the animals.
My husband and I were both anxious about him settling anywhere else but we both feel so much better, we can see him settled and cared for well and he is happy and relaxed.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Dear Susan,
Thank you so much for your kind comments. We are delighted to see that you have rated us as excellent in all areas. We take great pride in sharing your views with our team here at Emily Jackson House.
Kind Regards,
Management Team


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Review from Helen F (Sister of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care and attention my brother is getting.


Emily Jackson care home is so well staffed. There is always someone there to help.


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Review from Paul H (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with this first, second and third impression of the Emily Jackson House for my 91-year-old mother!
The layout is excellent, the staff obviously care for the residents and take an interest in them. It is like a hotel that actually likes its guests - a rare commodity.
My mother
is already relaxed and settling in well.
Thus I am relaxed, too!
Strongly recommend you visit if you are considering this for a member of your family.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Thank you so much for your kind comments. We are delighted to see that you have rated us as excellent in all areas. We take great pride in sharing this with our team here at Emily Jackson House.


Kind Regards


Management Team


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Review from David H (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother on a regular basis since coming into this care home.
We have found the management and staff very helpful.
The room although small is very clean and kept nicely.
The staff are extremely helpful and always put our minds at ease with any questions we may have.
The main
thing is that mother is very well looked after here.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Thank you so much for your kind comments. We are delighted to see that you have rated us as good/excellent in all areas. We take great pride in sharing this with our team here at Emily Jackson House.


Kind Regards


Management Team


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Review from C H (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been remarkable, taking my mum from a very distressed state to a happy reassured state of mind. She has been very well cared for, physically, emotionally and medically. The nursing care has been amazing with them stabilising her diabetes. My mum is a complex case with dementia, diabetes
and C.O.P.D and she is now comfortable and settled.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Thank you so much for your kind comments. We are delighted to see that you rated us as excellent in so many areas. We take great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team


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Review from Cecily M (Goddaughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact which was by telephone from Canada, the service was unfaultable. When I came to Emily Jackson House in person the carers were all very amenable, kind and caring. It was such a relief to see that my godmother was in good hands. Also, the premises are lovely, beautiful gardens,
freshly painted exterior and interior. Good view out my godmother's window. All the staff I encountered were friendly and helpful. Thank you so much.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Dear Cecily,
Thank you so much for your kind comments. We are delighted to see that you rated us as excellent in all areas - thank you! We take great pride in sharing this with our team here at Emily Jackson House.


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Review from Fiona H (Relative of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of visiting was really positive. Every member of staff we met was warm, friendly and helpful. The staff were caring and did all they could to help our relative. There were always enough staff available to help with anything and the staff all knew the personal likes and dislikes of the
residents. Our relative wanted to get home and the staff did all they could to work with community services in getting a care package set up for her in her own home.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Dear Fiona,
Thank you so much for your kind comments. We are delighted to see that you rated us excellent in so many areas. We have great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team.


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Review from Sallyanne T (Great-Niece of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Emily Jackson looked after my great aunt with the utmost care and respect. She is always clean, comfortable and content.

Reply from Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home

Dear Sallyanne,
Thank you so much for your kind comments. We are delighted to see that you've rated us as excellent in all areas. We have great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team


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Review from Jean W (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Emily Jackson to be a caring home overall.
The staff were friendly, very helpful.
The food was generally good and varied.

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Review from T G (Wife of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the home for two weeks respite care for my husband who is 92, has dementia and is doubly incontinent and bed bound. The home tried to get him to the dining room in a wheelchair, to make it easier to help him eat until he developed a bedsore, after which he had to stay in bed. We liked the friendly
warm atmosphere in the ward and the dedicated staff.
The stay started badly when the essential lift was not working best part of the day and this happened twice more when we visited.

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Review from Janet L (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a long stay in hospital. Eventually, we managed to get her into this home. Unfortunately, she was only there a few days. The days she spent there she changed from a sad person to a happy, relaxed, not scared person. All due to the staff's care and attention that they gave her.

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Review from Helen K (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Emily Jackson House Care Home is a nice nursing home. It's always clean especially Mon-Fri. Care is good but sometimes not as good at the weekends. What would be good would be more activities and more days out. More stimulation for some of the residents including outings, shopping etc would be beneficial
to a lot of the residents!

Reply from Izabela Szluinska, General Manager at Barchester Emily Jackson House Care Home

Thank you for taking the time to submit your feedback, we welcome all feedback and see it as an opportunity to continue to make improvements to the services we deliver to our Residents at Emily Jackson House.


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Review from Paul E (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for two years. She can be extremely difficult but the staff have always treated her with kindness and respect.

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Review from L H (Friend of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of
cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment.

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Review from A C (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular.

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Review from Vicki B (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once
he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Barchester Emily Jackson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Barchester Emily Jackson House Care Home is calculated as follows: ( (259 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 344 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Emily Jackson House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (79)

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Meet the Team (12)

Susan

Susan Deol

Job Title: General Manager

Joined: 2024

I am thrilled to serve as the General Manager at Emily Jackson Care Home in Sevenoaks, leveraging my extensive over thirty-year background in the care industry. I initially started as a carer, and with my ongoing passion, and commitment progressed my career.


I pride myself on nurturing, mentoring and supporting the team, to ensure excellent care is being delivered to the residents in her care, raising the profile of service that is being represented.


I ensure that I have a visible, hands-on approach, and treat residents with the same care and compassion as I would my own family.


I wholeheartedly embrace Barchester's inspiring vision of celebrating life, through life enrichment for people in our care, maintaining quality, and fostering new beginnings and futures.


Emily Jackson Care Home stands out as a remarkable home, providing exceptional care amidst stunning surroundings. I feel honoured to lead a team, of passionate and devoted individuals who share the same goal of enabling our residents to thrive and flourish”.


Josephine

Josephine Goh

Job Title: Administrative Assistant

Joined: 2023

My name is Josephine, I joined the team in May 2023. I am a highly efficient, organised administrative assistant who is very keen to use my skills and experience in a socially responsible setting to provide administrative support to our staff, residents, and their families. I am always passionate about what I do and work really hard consistently.


Sofianne

Sofianne Matouk

Job Title: Head Chef

Joined: 2019

I have years of experience in 5 star restaurants and hotels and I want to bring these experience to Emily Jackson House to ensure our residents consistently enjoy the quality and the taste of food that they truly deserve.


I am passionate about what I do and I am always prepared to go over and above of what's expected of me.


Milica

Milica Ulmeanu

Job Title: Head Housekeeper

Joined: 2020

Hello, my name is Milica Ulmeanu, known as Milli. I was born in Romania and now live in Tunbridge Wells, Kent. I am the Head Housekeeper at Emily Jackson House since 2020. I enjoy my job role as I can interact and establish rapport with residents and relatives. I can contribute to providing a clean and premium environment for the residents to live and enjoy. My personal; growth and development are supported by Barchester by providing opportunities to grow professionally.


Paula

Paula McGill

Job Title: Life Enrichment Lead

Joined: 2023

Hi, my name is Paula and I am the Lead Activities Coordinator here at Emily Jackson House. I absolutely love supporting our residents to take part in meaningful activities and delivering a person-centred activity program.


Regan

Regan Osei

Job Title: Unit Nurse Manager

Joined: 2023

My name is Reagan Osei. I am originally from Ghana now living and working in the UK


I am a Unit Nurse Manager. I started at the home in February 2023


I enjoy the role as I am able to support my residents with the knowledge and skills I have.


Every day is different and varied and I get happiness from being able to make a difference through a positive impact


I am supported in my development with Barchester with a clear career pathway that supports my ongoing learning and continuous improvement to better the service I provide my patients and residents.


Lorenda

Lorenda Lovan-Dogbey

Job Title: Unit Nurse Manager

Joined: 2023

Hello, my name is Lorenda, I am a Registered Nurse here at Emily Jackson Care Home in Sevenoaks, and I have worked here since April 2023. I am originally from Ghana.


I enjoy the role as I am able to support the residents and patients that I care for with love and affection with their daily needs and also with life enrichment, well-being and individualised care to enhance daily life whilst in care.


Every day is different and varied and I get happiness from being able to make a difference by Putting a smile on Residents faces, making them happy and contented.


I am supported in my development with Barchester with a clear career pathway that supports my personal growth and continuous learning.


Reenu

Reenu Sebastian

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Reenu and I came from India. I am a senior care assistant and also a Buddy & Continence Champion at Emily Jackson Care home.


I love my role and find it very rewarding to help each resident in everyway that I can.


My hobbies are learning new things, singing & cooking.


Fun Fact about me: I love to dance when nobody is watching


Henry

Henry Okeawolam

Job Title: Care Assistant

Joined: 2020

I'm Henry and I am a Care Assistant here at Emily Jackson House. I have had the pleasure of working here since August 2022.


I was born in Nigeria and I now live in Sidcup, Kent, with my wife and our 3 Children.


My aim every day at work at Emily Jackson Care Home is to put smiles on my residents' faces, working with a good strong team and having an organisation that is structured and can develop me is important as I am driven to succeed and work to learn the industry and grow with that learning.


My hobbies are watching movies, reading news and playing football


My future goals are having more responsibilities, being able to develop in my chosen career, visiting more countries and bringing my family to live with me in the United Kingdom.


Barchester will help develop my career with more training, perhaps Promotion, and exposure to different management departments with an identified mentor, in a conducive supportive workplace environment.


Manori

Manori Arachchige

Job Title: Care Assistant

Joined: 2022

Hi my name is Manori and I was born in Sri Lanka.


I am a Care Assistant and Speak Up Champion at Emily Jackson Care home in Sevenoaks.


My hobbies are walking in nature, shopping, travelling and meeting people from all walks of life.


A fun fact about me: I love to make someone smile.


Okiemute

Okiemute Obanovwe

Job Title: Care Assistant

Joined: 2023

Hello, my name is Okiemute and I am the Care Assistant here at Emily Jackson House since November 2023.


I enjoy the role as I am able to Make a difference in the daily life and well-being of our residents by supporting them to live their best life. Every day is different and varied and I get happiness from being able to make a difference by meaningfully engaging with each resident in their unique way.


My hobbies are playing football and loves exploring digital technologies.


Fun Fact about me: I am a writer and a cartoon animation creator


Amanda

Amanda Holmes

Job Title: Care Assistant

Joined: 2014

Hello my name is Amanda Holmes, I have worked in care sector for 23 years and proud to be working at Emily Jackson House for 11 years.


I have worked on the dementia unit and the nursing elderly frail unit. I enjoy both units, as I am passionate, reliable in my role.