Firtree House Nursing Home

30 St James Road, Tunbridge Wells TN1 2JZ
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9.5 53 Reviews
  • Firtree House Nursing Home, Tunbridge Wells
Firtree House Nursing Home provides the highest standards of nursing care for up to 42 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home has strong community links and is situated a short distance from the centre of Royal Tunbridge Wells.

Firtree House is an attractive property that was sympathetically converted and extended into a care home in the 1960s, since its conversion the home has undergone a major refurbishment plan and now provides an attractive, safe and stable environment in which staff and residents are actively involved in the day to day decision making of the home.

This attractive period property provides a choice of single or companion bedrooms, many of which have en suite facilities. All bedrooms are individually decorated and comfortably furnished, and residents are welcome to personalise their rooms with the addition of personal mementos and small pieces of furniture to ease the transition of the move into a care home.

To ensure they are able to offer the very best support to all residents, staff at Firtree House undergo specialist dementia training. The means they recognise the importance of meaningful activities and a stimulating environment for people living with dementia as well as all the clinical aspects of care.

This specialist training also equips the chefs and kitchen team with the skills and knowledge to cook and present food in such a way to offer a positive dining experience for residents living with dementia and/or dysphagia.

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Care Provided by Firtree House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jackie Cullip (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Firtree House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • Self-Funded Nursing Care from £1,475
    • Self-Funded Nursing Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,375
    • RESPITE Self-Funded Residential Dementia Care from £1,375
    • RESPITE Self-Funded Nursing Care from £1,475
    • RESPITE Self-Funded Nursing Dementia Care from £1,475
  • (these prices are only a guideline, please contact Firtree House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Firtree House operates an open door visiting policy. Family and friends are always welcome and can see their relatives and loved ones as often as they wish.


Firtree House Nursing Home Reviews (53)

Total of 53, showing 1-20
9.5

Firtree House Nursing Home has a Review Score of 9.5 (9.514) out of 10, based on 19 reviews in the last 2 years. Over all time Firtree House Nursing Home has 53 reviews.

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Review from Ben D (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What immediately stands out at Firtree - the staff hold their heads up. Ready to engage, keen to help, look you in the eye. Always with a smile. Prior to arriving at Firtree, our experience of care homes taught us to expect a battle. We've had none of this at Firtree. It's refreshing to talk things
though in a calm and measured manner, knowing the appropriate actions will be carried out. We chat with the staff with great warmth from both sides, although the staff remain utterly professional.


My dad's care is attentive, for which he is appreciative. He is content and is thankful of the efforts from all concerned. My mum, a regular visitor, is adamant should she ever need admission to a nursing home, she's going to Firtree! The daily activities the home offers residents exceed expectations. Big events are hosted every month or so, with families invited - again, expectations exceeded, so no surprise there's a big turnout. Management and staff are key. Amazing place, well done Firtree.


Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you so much for your amazing feedback, it has made our day! We're so thrilled to know that our team's dedication has made such an impact on you and your family. We're sorry that you've all had such a difficult time with your dad's care in the past, but we're honoured to have helped him on a new journey and his gratitude means the world to us! Your family are cherished members of our community and, should she ever need care, your mum would certainly be welcomed with open arms! Thank you again for your absolutely heartwarming review, your trust in our team means so much to us!


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Review from S A (Relative of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally astonished by the attitude of every member of staff I have met here. Nothing is too much trouble. The nurse always updates me on his welfare. It is like a family here. The entertainment and activities here are practically constant. So much stimulation for the residents. The food - amazing!
What comes out of a tiny kitchen is so good I could eat here myself. I couldn't ask for more for him. In fact, putting my name on the waiting list for when my time comes.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you so much for taking the time to write such a wonderful review, we're delighted to hear that you're happy with the care and attention our team provides as well as our activities and delicious food! We hope the time doesn't come any time soon, but you'd be very welcome here at Firtree House!


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Review from T S (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum had been in hospital for several weeks Mom was transferred to Firtree House. The staff were so welcoming and made her feel at ease and calm in yet another new surrounding. One week on and I cannot speak highly enough of each and every member of staff I have met. They are led by the manager
who is simply incredible with what she does - her door is always open. She clearly has a passion for excellence and will not have anything less in Firtree. A calm, safe, and peaceful environment with love and care is exactly what Mum needs and this is at the heart of Firtree. I wanted to have shelving and pictures put up in Mum's room so she could have her special memories placed around her. The gentleman did this without hesitation. When I walked in I was bowled over to see how they had placed all of Mum's ornaments so beautifully on the shelves. This has made Mum feel so at home - isn't that what is and should be at the heart of everything which it clearly is at Firtree?

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're very happy to hear your mum is receiving such great care from the heart at Firtree and will pass on your lovely comments to the whole team, who are always striving for personalised-centred care for all our lovely residents, so thank you, it's great to hear this is appreciated.


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Review from S J (Resident) assisted by family/friend published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody was kind and helpful comfortable room and good facilities.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

On behalf of the Firtree team, we would like to thank you for your feedback.


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Review from V L (Sister-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has improved since being here. She is doing more activities and we have noticed that all the staff are involved with what is happening to her. This makes her interact with others a lot more.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for your review and positive comments regarding your sister-in-law, at our homes the team work hard to deliver high standards of quality care at all times and it's great to hear the positives outcomes. Your feedback will be shared with the team.


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Review from A H (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a traumatic move - home to the hospital to Firtree House. My Mother had deteriorated and was bedbound. However, the care received at the home was very good and she improved considerably - although still bedbound. The staff has always been very kind to Mum and me. From the managers to the care
staff, they were friendly, talked about Mum, and looked after her well. She was always kept clean and they took time when feeding her.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Many thanks for taking the time to leave us a review and for your kind words about our home, the care your Mother received, and the team at Firtree House. Your feedback will be shared with the team.


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Review from K R (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was only there for 3-4 days. She was transported to the care home on a Monday, and was alert and aware of her surroundings, as told to me by the nurse on duty at the time.
I saw her Tuesday, and she was almost completely unresponsive. Eyes closed. The only movement she made was to wipe her
mouth after coughing up phlegm if I placed a tissue in her hand.
Wednesday, bedridden but slightly more with it, she told me she had to wet herself because she couldn't make anyone hear her. I asked staff to provide a way for her to call for assistance.
Thursday, I saw she had been given a box on the table beside her bed, which she couldn't see or reach. I found someone to help, who brought a cord to attach to the box with a button she could press with her thumb to call for assistance.
She died later that evening.
The bouquet my daughter sent from Canada, which arrived Tuesday, had been placed in a vase just hours before she died.
People were kind but I felt their care was substandard.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

We are very sorry for your loss and would again like to share our deepest condolences. We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.


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Review from John E (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after and happy at Firtree House. I cannot fault the excellent care by all the staff who treated my mother with dignity, good care and plenty of activities on hand. Her room was always kept clean and she enjoyed the meals at Firtree. Relatives were made to feel welcome.
A big thank you to everyone at Firtree from the family.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you John for taking the time to leave us a review and for your lovely comments about our home, team and the care your mother received at Firtree House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from C J (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Firtree House Nursing Home for two to three weeks now and has settled really well. She is much better cared for, cleaner, well-kept and well looked after. She is joining in activities and seems much happier all around. She has her glasses, dentures, looks clean and washed. The staff
are great and very caring and have taken on some things I wanted going for Mum like washing her hair more regularly. Very happy.

Reply from Home Manager at Firtree House Nursing Home

Thank you for your review and positive comments regarding Firtree House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.


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Review from M B (Respite Resident) assisted by family/friend published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and very friendly staff.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

We would like to thank you for your kind words which are very much appreciated. All comments will be passed on to the team and thank you again for the review.


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Review from Helen R (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was in the home from January until September when she peacefully passed away.
The staff were outstanding, so professional and caring. The only downfall was we did have quite a few issues with the room and although these were brought to the management's notice, nothing was done until it was
put in writing.

Reply from Home Manager at Firtree House Nursing Home

We pride ourselves on the resident experience and are sorry that, on this occasion, you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we understand that our home manager has been in touch to resolve the issue.


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Review from Ashley B (Grandson of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The guys at Firtree House Nursing Home made it such a loving and caring environment. All of her wants and needs were always met with a positive response.
The facilities need a little bit of an update but I always found it satisfactory. There are a few people that work there that are a true credit
to the home.

Reply from Home Manager at Firtree House Nursing Home

Ashley, thank you for your lovely comments. The care and services we deliver, as a team, to those living in our communities and their families are extremely important to us. Your feedback will be shared with the team.


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Review from W L (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was placed here to recover from a broken shoulder from hospital. She was reluctant to begin with but staff were really good with her and really lovely. Care was of a good standard. The enrichment provided was a lovely touch and helps with boredom. Communal areas are well looked after and appealing
food was good and nutritional and plentiful.

Reply from Home Manager at Firtree House Nursing Home

Thank you for your lovely comments and recognition of the team at Firtree House. Your mum was a joy to care for. Your comments will be passed on to the team.


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Review from Gill S (Niece of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care that our aunt received during her time at Firtree House. Every single member of staff that we met was kind, helpful and supportive. Nothing was ever too much trouble. During our aunt's final few days, not only did we appreciate the care given to her, but we were overwhelmed
by the care and support given to us as well. Our grateful thanks to all concerned.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you, Gill, for your kind words and recognition of the team at Firtree House. We are really sorry for your loss; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Melanie M (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is scruffy. Needs a lick of paint and modernisation.
However, the staff and auxiliary staff were amazing. Could not fault them, kind, caring and compassionate. They gave my mum dignity and respect.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you Melanie for taking the time to leave us a review and for your lovely comments and recognition of the team at Firtree House. We value feedback to enable continuous improvement and we are in the process of updating some rooms. Thank you again for your comments which have been shared with the team.


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Review from Christopher S (Brother of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very attentive and considerate to her needs at all times, and she was happy there.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you Christopher for taking the time to leave us a review and for your kind words about our team at Firtree. Your feedback has been shared with the team.


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Review from J H (Wife of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall review is that Firtree House is 'home from home'. Excellent care and consideration. Plus a family vibe. Although my husband is not able to enjoy the vast amount of activities on offer he is always asked. Caring for the elderly and infirm is not an easy job. The frontline and administrative
staff at Firtree is always 'onpoint'

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home and team at Firtree. Your feedback has been shared with the whole team.


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Review from M E (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having experienced a nursing home before and having heard awful reports of the media I am happy to say that it does not apply to Firtree. I found the staff to be kind thoughtful and caring in what is possibly a stressful thing at times not only caring about the residents but very thoughtful towards
visitors which is really nice.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and it is wonderful to hear that this is evident to you on your visits. Your feedback will be shared with the team.


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Review from Geoff N (Partner of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to have found Firtree House Nursing Home after seeing four other care homes back in the day. On our first visit to find a safe place for my partner, it was very obvious straight away it was a lovely home and I felt we were lucky to have found it for her. She is always looked after
cheerfully and with much care. I wouldn't hesitate giving Firtree ten out of ten; smashing people and that's what it's all about.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Geoff, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your partner is receiving such great care at Firtree House. I will pass on your kind comments to the whole team.


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Review from Caroline A (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for nearly a year. Right from my first visit, Firtree House Nursing Home felt a good fit, calm, friendly and homely. Mum is cared for by loving, skilful and caring staff. The whole team - management, nursing, catering, cleaning and everyone involved work so well together making
Firtree House a home from home. Not only do they care for the residents but also they have been very supportive of me, making Mum's move so much easier. All in all, a loving and caring home, what more can one ask for?

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for taking the time to share your positive experience with Firtree House. It's wonderful to hear that you feel our home is a good fit for your mum and that it brings with it a calm, friendly and homely feeling. It's also great to hear that you have found the staff to be loving, skilled and caring and that they have made your mum's move so much easier by being supportive not only of her but of you as well. We will certainly pass on your feedback to the team, who will be delighted to hear it. Thank you again for your kind words and for entrusting us with your mum's care.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Firtree House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Firtree House Nursing Home is calculated as follows: ( (153 Excellents x 5) + (38 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 220 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firtree House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Jackie

Jackie Cullip

Job Title: Home Manager

Joined: 2009

As Home Manager of Firtree House, I lead a professional staff team in delivering the highest standards of nursing care for up to 42 elderly people.


Having started as a Care Assistant at Firtree House over 15 years ago, and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.


My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.


I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.


I live just a few miles from Firtree House and, outside work, I like to take full advantage of the rural life that the local area offers. I enjoy reading, swimming and socialising with family and friends.


Mira

Mira Rusu

Job Title: Clinical Lead

I find my job very rewarding, ensuring that we provide the highest standard of care to our residents and help them to live a happy satisfying life. Firtree is where my heart is and I feel like I am at home working here.


Frequently Asked Questions about Firtree House Nursing Home

What types of Care is Firtree House Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Firtree House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Firtree House Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Firtree House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Firtree House Nursing Home to the centre of Tunbridge Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.