Firtree House operates an open door visiting policy. Family and friends are always welcome and can see their relatives and loved ones as often as they wish.
Firtree House Nursing Home has a Review Score of 9.5 (9.514) out of 10, based on 19 reviews in the last 2 years. Over all time Firtree House Nursing Home has 53 reviews.
Review from Bettina C B (Daughter of Resident) published on 22 September 2017
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Overall Experience
5.0 out of 5
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Review from Martin P (Son of Resident) published on 6 September 2017
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Overall Experience
4.0 out of 5
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Review from Paul G (Son of Resident) published on 16 June 2017
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Overall Experience
4.0 out of 5
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Review from Linda K (Daughter of Resident) published on 16 March 2017
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Overall Experience
5.0 out of 5
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Review from Alan B (Resident) published on 2 March 2017
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Overall Experience
4.0 out of 5
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Review from Jane Q (Daughter of Resident) published on 18 October 2016
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Overall Experience
5.0 out of 5
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Review from Mary B (Daughter of Resident) published on 5 July 2016
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Overall Experience
5.0 out of 5
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Review from Betty H (Friend of Resident) published on 30 June 2016
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Overall Experience
4.0 out of 5
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Review from Jane B (Daughter of Resident) published on 18 April 2016
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Overall Experience
4.0 out of 5
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Review from Sandra A (Sister of Resident) published on 8 April 2016
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Overall Experience
4.0 out of 5
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Review from Lynn M (Daughter of Resident) published on 6 April 2016
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Overall Experience
4.0 out of 5
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Review from Sandra B (Daughter of Resident) published on 21 March 2016
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Overall Experience
5.0 out of 5
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Review from M S (Husband of Resident) published on 12 January 2016
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Overall Experience
5.0 out of 5
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The Review Score of 9.5 (9.514) out of 10 for Firtree House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.514 for Firtree House Nursing Home is calculated as follows: ( (153 Excellents x 5) + (38 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 220 Ratings = 4.514
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Firtree House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2023
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Job Title: Home Manager
Joined: 2009
As Home Manager of Firtree House, I lead a professional staff team in delivering the highest standards of nursing care for up to 42 elderly people.
Having started as a Care Assistant at Firtree House over 15 years ago, and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.
My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.
I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.
I live just a few miles from Firtree House and, outside work, I like to take full advantage of the rural life that the local area offers. I enjoy reading, swimming and socialising with family and friends.
Job Title: Clinical Lead
I find my job very rewarding, ensuring that we provide the highest standard of care to our residents and help them to live a happy satisfying life. Firtree is where my heart is and I feel like I am at home working here.
