Gloucester House

Lansdowne Road, Sevenoaks TN13 3XU
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9.0 52 Reviews
  • Gloucester House, Sevenoaks
Gloucester House is often described as "Sevenoaks' specialist Nursing Home". They deliver highly skilled nursing care and support to older people that need Nursing input with a kind and compassionate style that really sets them apart. Treating people with dignity and respect is an important part of the home's culture and the residents thrive in the positive environment.
With a well-appointed physio room and their own in-house physiotherapists, residents have the best possible chance to be rehabilitated, to recovery or to achieve improvement in their mobility or overall health.
The home is cleverly divided into 4 self-contained 12 bedded units, each with its own communal areas and quiet lounges, every bedroom is a good size, comfortable and comes with lovely en-suite wet rooms. The communal facilities include a hair salon, residents' pub, well-established gardens, accessible baths, library and physiotherapy rooms.
The manager and deputy are passionate about making sure the residents and their families are fully involved in the care their loved ones receive, they, after all, know more than anybody else ever will. They also ensure that their residents are central to every decision made in the home, because as the staff always say: "we are guests in their home"
Gloucester House is operated by Greensleeves Care, which is one of the most respected care charities in the whole country, in fact, they were named Which? "Best Care Charity" in 2018.

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Care Provided by Gloucester House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Bethany Powley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002

Funding & Fees Guide for Gloucester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,979 – £2,481

  • Average weekly fees are £2,201.84 (as at 1 April 2023)


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Gloucester House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Gloucester House Reviews (52)

Total of 52, showing 1-20
9.0

Gloucester House has a Review Score of 9.0 (8.969) out of 10, based on 8 reviews in the last 2 years. Over all time Gloucester House has 52 reviews.

Overall Experience

  • 37
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Review from A H (Grandson of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is the best.
My grandpa was supported well.
Thank you so much!

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for your kind review; it is very much appreciated. I will be sure to share this with all staff.


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Review from Katharine D (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful welcome the staff at Gloucester House have given my mum. Her care is superb, and she has improved so much since moving into the home. The staff are catering to her specific needs from a nursing and caring perspective, and we are so grateful.

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for your kind review; it is very much appreciated. I will be sure to share this with all staff.


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Review from Kathleen B (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Gloucester House for nearly two years. It is now home to her, and the wonderful staff are welcoming and feel like family. I feel 100% confident that Mum is very well looked after. Owing to dementia, Mum has declined mentally and physically in the past two years, but she is living
the best life possible. She eats and drinks well and appears well and happy. I feel incredibly grateful to everyone at Gloucester House who contributed to Mum's well-being. Thank you!

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for your kind review; it is very much appreciated. I will be sure to share this with all staff.


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Review from J L (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been here for four years and is well looked after.

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for this review, I will be sure to pass this on to all staff.


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Review from Daniela K (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Gloucester House for a few weeks and I could not have asked for him to be anywhere better. This home has a lovely warm atmosphere, he is very well cared for and every member of staff I've come across is so friendly, including the manager. He has been placed here after a prolonged
hospital stay after failed re-hab attempts and also short stays in two other nursing homes, Gloucester House is by far the best in comparison.

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for your review of the home and staff, I will be sure to pass on your valued feedback.


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Review from Frank M (Resident) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a resident at Gloucester House, having been placed here after several months in hospital in order to recuperate from pressure sores. I am very impressed with the level of care here and the friendliness of all staff members. After having been placed in re-hab centres and a couple of other homes prior
to this, I feel that Gloucester House is by far the best and has given me hope that I may eventually go home.

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for taking the time to leave us this review, we really do appreciate and value your input, I will be sure to share this with our staff team.


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Review from E D (Respite Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team here are wonderful, the manager sets a high example of empathy and kindness. It can be very difficult sometimes when we have to rely on agency staff who can make life difficult for the regular staff and residents. I realise this is inevitable. It is a very well-run home where they do the best
they can to make it as happy as possible in what for many of us is a radical change of lifestyle.

Reply from Bethany Powley, Home Manager at Gloucester House

Thank you for your lovely review and kind words. We will share your nice comments with our staff.


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Review from C W (Friend of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits to Gloucester House to visit a friend are always cheerful and it has a welcoming atmosphere. The staff are friendly and helpful.

Reply from Bethany Powley, Home manager at Gloucester House

Thank you for your lovely review and kind words. We will share your nice comments with our staff.


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Review from Donna H (Granddaughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff, pleasant and clean throughout the home. My nan is well looked after and couldn't be in a better place.
Nothing is too much trouble for the staff, even when they are busy.
Keep up the good work.

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Review from Edward O (Friend of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Gloucester House on the 1st of July. We have nothing but praise for the care he is getting and the support his wife is having. The staff, including the handyman, are in and out of his room chatting throughout the day. The food is excellent and you seem to be one step ahead with all
the help he needs, during the day and night. You have made his wife feel at home with him when she is here and that is so essential for her in coping with all that is happening. The manager has been a great leader and deals with all problems and joys with open arms with time being no problem. We are with my friend at his home.

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Review from Lucy A (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Gloucester House in January and his/our family has been reassured by the expert care that he is being given. Just as importantly we're really moved by the compassion of the staff and by the thoughtful adjustments that have been made to his care over these six months as everyone has got
to know him. Gloucester House has welcomed my dad with open arms and the staff has also shown kindness and consideration to his family and friends, whether that's in person or via video call; during lockdown or in the current more open environment. My dad is able to be himself in what has become his home from home and we are all incredibly grateful.

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Review from Ann W (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Gloucester House to be a very friendly, warm and caring care home. It really does have the feel of a home rather than an institution and the staff facilitate this in the work they do. The atmosphere is always lovely and I feel there is always a welcome for visitors. The residents appear to be
happy and well cared for having all their needs met. Food is wonderful too!

Reply from Shona King, Director of Business Development at Gloucester House

Thank you, Ann, for your lovely review. I will make sure your kind words are shared with the team who take great pride in creating a welcoming home for our residents, as well as their family and friends.


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Review from David W (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. The necessary use of locums does however result in a temporary reduction in the level of service/care. Diabetic meal choices are somewhat restricted.

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Review from Joanna C (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted from an acute hospital following a fall. Mum was anxious and frightened after her previous experience. The staff at Gloucester House have been nothing but friendly and welcoming. They have worked hard to gain not only my mother's trust but mine too. Having been mum's sole carer
it has not been an easy transition but I was welcomed into the home as an essential carer allowing me to continue to help with my mum's care. The staff in Hever Village have been brilliant, kind, and patient with mum. It was obvious from the start that they knew how to look after very dependent residents. They use moving and handling equipment with ease and are skilled at transferring or moving residents. I have been grateful for the time and effort they have put into providing mum with a suitable diet and trying to help with her various allergies etc. We are very grateful to all the staff and would not hesitate to recommend Gloucester House.

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Review from Maureen C (Wife of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The patient comes first before money. The staff are caring, respectful, and thoughtful. Management updates me on anything that’s necessary. My husband has improved cognitively since residing at Gloucester House. I am happy and relaxed knowing he is being well cared for. The nicest thing is I’m listened
to if I have any concerns. Due to covid, it’s difficult to assess activities but I know they have now resumed and looks like there is a full timetable.

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Review from Coral C (Sister of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother came to Gloucester House on an end of life plan on 19th March 2018. The care and consideration he has received from the staff is exemplary and he is thriving. I recommend this home to any member of the public who reluctantly has to put a loved one into care.

Reply from Bethany Powley, Home Manager at Gloucester House

Thank you Coral for your lovely comments, which we all greatly appreciate. I will pass your comments to our staff.


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Review from P W (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all my family, I would like to express our thanks to the staff at Gloucester House for the wonderful care which you have given to my wife over the last two and a half years. She has been suffering from Parkinson's and Dementia and throughout her stay the care she has received has been outstanding,
not only has the nursing been excellent but without exception, the staff have gone beyond the call of duty to ensure her comfort. The love shown by the staff to my wife and support for our family has been a huge comfort. These attitudes cannot be measured in a CQC report, which if Gloucester House is not given a rating of 'outstanding' is missing the point that Gloucester House is, in our opinion, the best nursing home in the area.

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Review from H H (Daughter-in-law of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mother-in-law arrived at Gloucester House (July 2018) to the time she died (January 2020), she was treated with kindness. I cannot praise the management and staff enough for making the last 18 months of her life a happy one. Having seen 14 care home before finding Gloucester House,
I am certain this was the best possible place for her. I would recommend it to anyone. The staff here are wonderful.

Reply from Jo Palmer, Home Manager at Gloucester House

Dear Helen, Mum will be so missed by us all at Gloucester House. What a wonderful lady she was and we had so many happy times and we will treasure those memories. Thank you for such lovely feedback. Jo, and the team at Gloucester House.


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Review from David H (Son of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived, begrudgingly, at Gloucester House in 2019 with late-stage dementia and passed away today.
She became happy there and was beautifully looked after with care and love.
I cannot imagine a better final few months for her and thanks to all at the home. I can't imagine a better place
or a more caring environment.

Reply from Jo Palmer, Home Manager at Gloucester House

It has been an absolute pleasure to care for such a wonderful lady. She will be greatly missed by us all at Gloucester House.


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Review from A P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A genuine, lovely nursing home. The building and rooms are light and cheery. The design is well thought out with low-level windows and en-suite wet rooms. The staff are engaging and treat residents with respect; planning plenty of activities to entertain the residents. One favourite is the toddler group.
A brilliant idea to mix different generations, benefitting both groups. Staff do take a genuine interest in the residents, referring to them by name rather than a room number. The home is well managed which is possibly attributed to the current manager's nursing background. Thank you!

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Current Review Score: 9.0 (8.969)

Overview of Review Score

The Review Score of 9.0 (8.969) out of 10 for Gloucester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Gloucester House is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 87 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.348 Points relating to the number of positive Reviews for Gloucester House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Bethany

Bethany Powley

Job Title: Home Manager

Joined: 2020

Hi, my name is Bethany and I am Home Manager of Gloucester House.


I am passionate about the Eden Alternative philosophy of care. This approach is creating a culture that is inclusive, caring and fun for our residents, their families & friends and our staff team to live, visit and work in.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Gloucester House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Alison

Alison

Job Title: Registered Nurse

Joined: 2018

I’ve worked in elderly care all my life, what I enjoy most about working here is the team spirit between the staff which creates a lovely safe and happy for all our residents. The training me and my colleagues receive really helps us enhance our skills as a Nurse allowing us to do the complex care. My life outside of work includes lots of walks with my cocker spaniels and swimming regularly.


Rose

Rose

Job Title: Senior Carer

Joined: 1995

I have had the pleasure of working here for 25 years and what I love best is looking after our residents and the enjoyment I get seeing smiles on happy residents faces. When I’m away from work I like sewing, knitting, DIY and gardening.


Lee

Lee

Job Title: Chef Manager

Joined: 1995

I have always been passionate about cooking and have enjoyed over 25 of years working in the home. I have a great team of catering staff and like nothing more than chatting with our residents about what foods they enjoy best. I met my wife Tania who also works at Gloucester House and when we are not at work we love spending family time with our son Ewan.


Leigh

Leigh

Job Title: Activities Co-Ordinator

Joined: 2010

I have had the privilege of working as the Activity Coordinator for over 10 years. What I love about working here is creating meaningful activities and happy memories for all the residents. When I’m not at work I enjoy arts and crafts.


Frequently Asked Questions about Gloucester House

What types of Care is Gloucester House registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gloucester House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Gloucester House have?

There are 54 Single Rooms.

What are the Facilities & Services at Gloucester House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gloucester House to the centre of Sevenoaks?

0.8 mile(s) as the crow flies, distance by road may be significantly further.