Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.8 90 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.

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Care Provided by Halliwell Care Home

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Worrell (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Halliwell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Nursing Care from £2,250
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,350

  • Please arrange a visit when we can discuss your requirements and various ways fees can be managed. We will apply for NHS-funded Nursing Care (FNC) for all residents receiving nursing care and if awarded this will be deducted from your fees.
  • (these prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Halliwell Care Home Reviews (90)

Total of 90, showing 1-20
9.8

Halliwell Care Home has a Review Score of 9.8 (9.761) out of 10, based on 15 reviews in the last 2 years. Over all time Halliwell Care Home has 90 reviews.

Overall Experience

  • 87
  • 1
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Date Published

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Review from Ann C (Respite Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely stay at Halliwell Care Home last summer to help recover from a small operation. I found the home to be welcoming, spotless, beautiful and uplifting despite my worries about my operation and my discomfort after. The care staff were very kind, careful and supportive - and especially reassuring
when I needed help at night. The gardens are gorgeous and can be accessed from every level - my grandsons loved finding the little stone animals. Lunch was always delicious. The evening meals were a little less inspired/more repetitive than lunch, but usually fresh and healthy and there was a good range of choice. There was a real community in the home, with many of the residents very active in making me feel welcome and driving the activities/care/food choices etc. There were a raft of things to get involved in - I only wish I'd had time do to more! My friends and family visited and were made very welcome and were impressed. I would certainly recommend Halliwell.

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Review from S K (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly I write this review with apprehension as my dad, although has always been a happy man and aims to please everyone, has of late become withdrawn and sad. After a lengthy amount of time at Halliwell he has been made to feel like a burden and someone of little importance. As new staff arrived things
have changed and not in a good way. Where once I would have said this is the place to be with the love and care anyone would want for their family member this has changed. Unfortunately, care has been lost and it has been really sad to see the decline. The deputy manager is an amazing lady and Halliwell will be lost without her. It is a real shame that in 2024 people are not treated with the dignity and grace they deserve!

Reply from Eileen Allison, General Manager at Halliwell Care Home

We were disappointed to read your review and to hear of your dissatisfaction regarding your father-in-law's time at Halliwell. Please know that the entire team is very sorry to hear your concerns. We thoroughly enjoyed having your father-in-law with us for over five years. During that time, he became a cherished member of our Halliwell family, and we were all sad to see him move to another home. The maintenance team, in particular, will miss their boys' film nights and Chinese takeaway with him. While we're sorry that your experience fell short of expectations, we sincerely hope your father-in-law settles into his new home and finds happiness there. Please do not hesitate to reach out directly if you would like to discuss your concerns further, as your feedback is incredibly important to us.


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Review from Drummond A (Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having read many reviews from "relatives" I think that a review from a long-term "resident" is overdue.
In brief what I would say to all who need a home is, like a small boy might say "Come on in. The waters are fine".
I moved into Halliwell mid August 2018, so I must have been here longer than most
residents. This is my home, and I love it. When I moved in I was made to feel so welcome, and all my fears and worries soon departed. I am sure it is natural to be apprehensive when you may well have lost someone near and dear to you, and being unable to cope by yourself, for whatever reason, can be deeply disturbing. But there is so much laughter up and down the corridors here I defy anyone to be sad for long. Everyone says that the staff are lovely, and that is true, but we also have so much more. It is like a new chapter opening in my life, and all of it is fun, I honestly did not expect that. I say again, this is my home, and I do not think, all things considered, I could be more happy.

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a glowing review and one that truly reflects how rich life can be in a care home. I am just glad that you chose us! Thank you so much for taking the time to write this and I will ensure that the whole team can read it. Many thanks on behalf of us all.


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Review from R A (Respite Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that I came for respite care, now I want to come back permanently. Many thanks to all the lovely caring staff.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your lovely review, we would love to have you back to stay permanently, whenever you wish!


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Review from Kathy H (Friend of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of 46 years began her stay at Halliwell in September 2023. She was only 61 years old but had been diagnosed with a severe brain tumour and her life expectancy was only months. It became impossible for her to be cared for at home so the difficult decision was made to find a home for her to
spend her final days. Having looked at two other homes that were clearly unsuitable we came across Halliwell. As soon as we stepped into Halliwell and met with the manager, we knew we were in the right place. The home is clean and comfortable, the food very good and the staff outstanding. From reception staff, to the maintenance team right through to the carers and nursing staff who cared for her for the next 6 months, we could not have asked for more love, care and support - both for her and for those of us as her family and friends involved in her care. Right to the end my friend's care was excellent and dealt with in such a kind and compassionate way. Thank you so much.

Reply from Eileen Allison, General Manager at Halliwell Care Home

It is incredibly kind of you to write this very moving review. It was an honour and a privilege to care for your beautiful friend and to give her the best end-of-life care possible, as she truly deserved. We will always remember her fondly.


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Review from Helen K (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend the Halliwell Care Home, who are an amazing team creating a happy caring home.
They looked after both of my parents. My mum had a terminal cancer diagnosis needing palliative care. They support her, working in partnership with the hospice team through a very difficult time with dignity
and love.
Supported Dad who was dealing with losing everything he was heartbroken. They were gentle, kind and helped him build a new life, and make new friends by joining the activities he wanted to do like the choir. He had 3 happy years there, and when it was his time to join Mum they worked with his wishes.
The team at the Halliwell really care it is not a job for them, they treat everyone as an individual making their time fun and enjoyable.
There is so much to join in with them in their home it makes it feel like you are visiting them at home, for example, family quiz nights, fairs, the dog show or the choir concerts.
I can’t thank the whole team enough for the care and support to us.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you for your very heartfelt review. It was a pleasure to care for your father and help rebuild his life after your mother sadly died. We miss him deeply and will all sing our best for him at our next concert.


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Review from S W (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Halliwell is a beautiful nursing home in a lovely setting with views of the grounds and the park. Every amenity one could wish for is provided, including a dining room, hairdressing, pedicures and physiotherapy, as well as social activities including film screenings but the most important aspect
is the kindness and care of the staff, which extends from the general managers to the administration team to the wonderful carers and maintenance team. If you have a loved one who needs more support, I could not recommend a better choice than the Halliwell.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for your kind review. We do pride ourselves on the care and kindness we offer but it is always lovely to receive this kind of feedback. On behalf of the whole team a very huge thank you!


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Review from M A (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It really is outstanding. My father feels truly cared for and part of a tight community of residents, staff and volunteers. It is one community, led by an incredibly committed and passionate manager. Thank you for all you do. I hope it will never change (my siblings and I have got our names on the waiting
list!)

Reply from Eileen Allison, General Manager at Halliwell Care Home

What an overwhelmingly kind review - thank you so much. It is an absolute joy to care for your father and to see him live such an active life at Halliwell. I will share this with all of the team who so deserve the feedback.


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Review from G F (Respite Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly and smiling staff. All are very competent and always helpful. Good variety of healthy diet and is nicely presented. Wide range of activities and a very pleasant garden. Overall I can highly recommend Halliwell Care Home to any potential service user.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for taking the time to leave us a review. We are all pleased that you enjoyed your respite stay and are very grateful for your feedback.


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Review from Carolyn B (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the Halliwell Care Home for four and a half years until his death in June this year. During his time there he was looked after with great kindness and professionalism. I was confident that he was not only well-cared-for and safe, but also loved. The staff were wonderfully
caring and compassionate as well as bringing fun and laughter while they carried out their roles. The Halliwell is led with exceptional skill by the general manager. She cares passionately about the well-being of the residents and equally passionately about the welfare of the staff, and it shows. There is a warm and positive atmosphere which is evident from the moment you step through the door. Quite simply, the Halliwell sets the standard by which all care homes should be judged.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for this amazing review. My team do love the residents, they become family to them. I am so glad that you and your family have had such a positive experience of what life at Halliwell has to offer. We will all remember your father so fondly.


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Review from Judy M (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was a resident of Halliwell for about 7 1/2 years, died this week (at 103) after a short illness. I cannot let her passing go without saying how extraordinary the love and care at Halliwell is.
During her time at the home, she forged strong friendships with other residents and the staff
became part of our extended family. They always go the extra mile for their residents and treat everyone with dignity, compassion and humour. The whole atmosphere of the home is fun and positive and Mum was very happy at Halliwell. The general manager sets the tone and is more than ably supported by her amazing staff.
The end-of-life care was incredible. Mum was very sick for three days but she was kept comfortable and pain free and I, who was able to be with her, was treated with huge kindness and concern.
Halliwell and the staff are truly the gold standard of care homes. My family and I will be eternally grateful to them.

Reply from Eileen Allison, General Manager at Halliwell Care Home

This is incredible thank you! We were all terribly fond of your mother so going the extra mile was a very easy thing to do. To say we miss her is a huge understatement. Our hope is that all residents and their families experiences are as special. On behalf of the whole team here at Halliwell. Thank you!


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Review from Alistair W (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96 and was struggling on her own. We visited quite a few care homes, and the atmosphere at Halliwell convinced her that this was the place for her. She has now been there for four months and could not be happier. Apart from the excellence of the facilities and the high standard of care,
the approach of the staff to the residents cannot be faulted. The residents are given complete agency over their lives, and the activities that are offered are ones that engage them, as opposed to just being paraded in front of them. They are able to fully participate in music, poetry, art, quizzes, etc.
The quality of the senior staff sets the tone.
I was dreading my mum having to go into residential care, but it really could not have worked out better. She feels engaged and fulfilled. The staff and the other residents could not have been more welcoming, and the process of fitting her in socially was done with care.
An unhesitating recommendation.

Reply from Eileen Allison, General Manager at Halliwell Care Home

This is so wonderful to read, and thank you so much for taking the time. This is exactly how we would wish our residents to feel, and it is truly rewarding for all of us to see residents fully embrace "life" here. Thank you so much on behalf of the whole team.


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Review from Liz P (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at the Halliwell for nearly two and a half years. Prior to her admission, she had been struggling alone at home, despite family support and had suffered numerous falls and fractures. Since arriving at the Halliwell, her quality of life has certainly improved despite
her age, and she now feels safe and secure. The nursing staff and carers treat her with kindness and dignity but are also her friends, happy to have a laugh together. There are many activities and clubs which mum thoroughly enjoys alongside other residents. Recently we attended a garden party in the beautiful gardens, cream teas, a dog show and a great jazz band were loved by all.
Thank you to all at the Halliwell for going the extra mile!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We are really happy that your mum enjoys such a full life here with us. It is great to share this kind of review with the team too, they regularly go the extra mile and deserve positive feedback.


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Review from Audrey E (Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and attention. The staff were very kind and considerate. The residents were very friendly and inclusive.
The grounds were beautiful with easy wheelchair access. I enjoyed my lunches in the dining room chatting with others whilst enjoying excellent cuisine

Reply from Eileen Allison, General Manager at Halliwell Care Home

We are so glad that you found your respite stay so enjoyable. It is great for the team to read such a positive review and we hope to welcome you back again one day! Thank you for taking the time to write this for us.


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Review from Jon R (Son of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Halliwell Care Home as a resident since just before lockdown as she is now registered blind and can’t look after herself.
From the first moment she got there she felt at home. The staff are lovely and obviously make a great effort to ensure that Mum enjoys her time there. Having
had experience of other care homes, it is lovely to take my mum back there and have her walk in as if it is her home without her asking if she can leave, which was an experience we had with another elderly relative in another home.
I would recommend the Halliwell Care Home unreservedly.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your very kind review. My team really do care and go the extra mile for our residents, I will share this review with them.


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Review from V P (Wife of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the Halliwell for a month as he hadn't been well, and I (wife) was struggling as unwell.
The home is lovely, really clean and comfortable.
The staff are very kind and caring and looked after him so well.
Will come back again for respite next spring.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for your kind review. We are all glad that your husband enjoyed his respite stay and that it gave you the rest that you needed. Many thanks on behalf of all the team here at Halliwell.


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Review from Amanda W (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home and cannot fault the care my father was given and the compassion shown every single day.
He struck up genuine bonds with the people looking after him, sharing laughs and playing music together. They made him feel both at ease and safe, often in circumstances
that he would not ideally have placed himself in. Everyone took the time to get to know him and manage his ever-increasing nursing needs in a thoughtful, seamless and dignified manner.
The nursing care was exemplary. In addition to the excellent onsite nurses, the GP is available weekly, in person. I was always kept up to date, and this reassured me that his every need was in hand, even when he wasn't in a particularly compliant mood!
The general facilities are excellent, and the food is carefully created to appeal to the older generation, and the gardens are wonderful.
Thank you, everyone, at Halliwell, for looking after my father so well in the last year of his life!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for this wonderful review. I am genuinely very proud that we are able to make a difference to our residents at the end of their lives. My team go above and beyond to ensure that families do feel this way but it means a lot that you have taken the trouble to tell us. Thank you very much on behalf of all the team.


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Review from T P (Son of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came initially for respite care, but ended up staying for a few months, until her health needs meant she could no longer be in a residential home. I cannot praise Halliwell and the staff enough - they did their absolute best to cope with Mums care needs. Everyone treated her with dignity and
respect. The home is very well equipped, and has beautiful grounds and an engaging programme of clubs and events. I would highly recommend Halliwell to anyone looking for a top class residential home.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your very kind review. It is a challenging time in the care sector and receiving feedback like this gives a real boost to the team and makes me as the General Manager very proud. Best wishes to all the family.


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Review from C C (Respite Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a fortnight's respite care and am going home much refreshed. All the staff have been so helpful. Halliwell Care Home is a very good care home, well designed and with a very beautiful garden which is extremely accessible to someone like me with limited mobility.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for taking the time to leave a review. We are so pleased that you feel refreshed after your short stay and hope to welcome you back one day.


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Review from Stephen M (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very pleased with Halliwell's care of my father over the last six months, and my mother for a short respite stay, especially after transfer from a less good Home! Helpful, friendly care staff and responsive management.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We are so glad that your father has settled in so well and were also happy to help your mother briefly - it was a lovely chance for them to spend more time together.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Halliwell Care Home is calculated as follows: ( (155 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 176 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Emma

Emma Worrell

Job Title: General Manager

Joined: 2025

We’re delighted to welcome Dr. Emma Worrell as the new General Manager at Halliwell Care Home!


With over 30 years of experience in the NHS and a passion for elderly care, Emma is dedicated to creating a warm, supportive environment where residents, families, and the community feel truly valued, and part of an extended family.


Frequently Asked Questions about Halliwell Care Home

What types of Care is Halliwell Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Halliwell Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Halliwell Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Halliwell Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halliwell Care Home to the centre of Tunbridge Wells?

0.7 mile(s) as the crow flies, distance by road may be significantly further.