Review from Liz S (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

I can't praise the Halliwell enough over their handling of every aspect of the home during the Coronavirus.
It's been hard and upsetting at times to not be able to see our loved ones, but have been reassured that they are in the very best environment for their needs.
There have been weekly newsletters

to keep us in the loop of what is happening within the home.
Well done to the whole team, but especially to the manager for leading her team through unprecedented times.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your lovely feedback. These past weeks have indeed been very challenging. I am so proud of the team and to be able to share such wonderful reviews with them is really fantastic! Huge thanks from us all.

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Review from Carolyn B (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident since June 2016 and has had excellent care since arriving. I am absolutely stunned at the care and attention received for the whole home over the COVID-19 pandemic. The Halliwell Nursing Home is an example to be held out to all other homes. They have frankly been ahead

of the game in this whole pandemic and it has been a huge relief to know that she is there and well cared for (even though we hadn't been able to see/speak to her (she can't) for a few weeks). A small sacrifice to make for your family's wellbeing.
So this is the place to be if you want your family looked after at a different level. Also (particularly for me), they have supported me so well because my mother's circumstances were frankly horrific. And I'm sure I have come out of both her accident and COVID-19 a much stronger person, thanks to this support.
Well done Halliwell.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for taking the time and trouble to write such a lovely review about Halliwell. We know that the past few weeks have been incredibly hard for you and all our families so it was really lovely to see the smile on Mum's face when she could finally see you. I will share this with the whole team - thank you.

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Review from A R (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your feedback. We were pleased to be able to support you and your family at this difficult time. It means a lot to the team to hear such lovely comments.

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Review from Douglas W (Respite Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care from all staff involved. Very comfortable accommodation. Food first class. Constant supervision appreciated.

Reply from Eileen Allison, Clinical Care Manager at Halliwell Care Home

Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your stay with us and we all hope to see you again sometime. As always, we will share the feedback with the team.

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Review from M S (Friend of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

My friend who had a debilitating and progressive illness came to live at Halliwell about 4 years ago. It soon became apparent that she had made an excellent choice. She settled amazingly quickly, due to the lovely welcome and wonderful care given by all the staff. My friend had always enjoyed scrabble,

Halliwell enabled our weekly slot to continue which gave much pleasure. We too enjoyed the Halliwell welcome, which is everywhere and starts when you come in the front door. Halliwell nurtured my friend's many talents. Who could forget the pantomime that she wrote and produced one Christmas? A unique Cinderella with a side nod to the Seven Dwarfs! Sadly my friend's condition deteriorated and she passed away this week. It was so good that she was able to remain at Halliwell in her final days, she was cared for in familiar surroundings by the nurses and carers who had become her friends.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind words that I will be very proud to share with the team. We were all so sad to lose your friend, having cared for her and got to know her so well over the past four years. We will never forget the pantomime that she wrote.

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Review from Marguerite P (Respite Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

It's difficult to describe just how enjoyable my stay in Halliwell was. The building and surrounding gardens are very attractive and enhance the visit but it is the lovely staff that makes ones whole stay a joy. The care, yes but the warmth and friendliness, that so exceed just the care. I've had a

happy, happy time and look forward to returning in September. Thank you one and all.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for taking the time to review Halliwell and the lovely team.
I am so glad you enjoyed your stay with us and we look forward to your visit in September for your next "Holiday".

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Review from Sarah K (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

Due to being unable to cope at home after being discharged from hospital, I stayed at the Halliwell for three weeks having suffered a fractured pelvis in a road accident.
I was on crutches and could not carry anything at all or prepare food. It was just what I needed and provided me with all my meals

in a secure, welcoming and professional environment.
Qualified, friendly staff were there whenever I needed any help and advice and there was a visiting GP which was also very beneficial.
Despite being about 25 years younger than most of the other residents, I enjoyed my stay immensely, with other added benefits, such as free wifi, Freeview TV and various in-house activities, such as seated exercise, film shows, flower arranging, quizzes and much more.
I would highly recommend this home for anyone needing respite, residential or end of life care. Their person-centred approach means that each resident receives exactly the right amount of care, attention and treatment they need.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for your lovely review. Yes age is just a number and we all at times need a bit of love and special care, at any age! We were so pleased to be able to support your recovery at Halliwell.

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Review from Jane T (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was admitted on 17th April 2019 and passed away peacefully on the 26th April 2019 after the most wonderful, compassionate and dedicated care. My mother had her mental faculties until the last. She was pain-free and was surrounded by her 3 daughters every day that she was in Halliwell Care

Home. The kindness given to my mother and to me and my sisters was exemplary.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

What an amazing review, I feel quite speechless, but I am a very proud manager of a wonderful team built over many years.
I will pass your lovely review onto them all.
Many thanks.

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Review from Gerald P (Respite Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

This review relates to the second fortnight my wife and self have indulged in at Halliwell.
I would not use the term 'dignity' to summarise the staff treatment - words such as 'friendly', 'respectful' are willingly given.
Room service at all hours was most cheerfully maintained.
The setting in which

Halliwell is set - and maintained - adds to the experience. Occasional visits from deer and foxes add interest.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for taking the time to review Halliwell which is very much appreciated. I will be delighted to forward this to the rest of the team.

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Review from Jeremy J (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother spent the last 15 months of her life at the Halliwell. The compassion, care and attention to detail was exemplary, particularly in her last days. All the staff from management through to cleaning staff behaved in a professional and friendly manner throughout her say making the experience more

pleasurable.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your review and kind words which I will pass onto the team.

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Review from S A (Respite Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience

I arrived in the dark having been discharged from a hospital stay for chemotherapy. I was greeted by bright new flower arrangements, a spacious reception hall, with beautiful copies of French Impressionist paintings. Everywhere was light and bright. My room was welcoming, with an ensuite W.C and basin

and plenty of storage space for a short stay. I discovered that a friend from my church was in the next room and over the next few days, I met some more residents and enjoyed the excellent food in the dining room. The nursing staff are all very kind and reliable and the carers very helpful too. I hope to come back for another break one day.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your kind review. I will pass onto the team.

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Review from Bonnie R (Friend of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

I am from America and many of my elder relatives have 'retired' to retirement communities there.
I have never experienced the kind of service and actual elegance of Halliwell in any other retirement community.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your kind review.

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Review from Jenny C (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

A wonderful care home, 5 stars!
All the staff are so caring.
The food is excellent.
The garden and surrounds also really lovely.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your kind review.

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Review from Julie D (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience

My mother went into Halliwell, initially for respite but after only a few days she knew she wanted to stay there permanently. Everything about it is first class and this is undoubtedly due to the professionalism of the management. The home is in a lovely setting, is clean and the care is first class.

Knowing that she has all that she needs is such a relief to her family and we love visiting her. I would recommend Halliwell to anyone looking for care for their loved ones.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your kind review. We very much appreciate the time you took and I will be delighted forward this on to the team.

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Review from Susan B (Daughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience

Our mother entered Halliwell in July 2018 and stayed until her death in November. Throughout her stay, the care offered was exemplary and we could not be more delighted with the care she received. She came in with many sores acquired during a long stay in hospital and Halliwell managed to heal them

and give her much more comfort. She was often distressed and unhappy after her sudden illness and decline and the staff showed immense patience and compassion. We also felt involved in mum's care and supported ourselves through a very difficult time.
The standard of the rooms, facilities and catering were all excellent and there seemed to be very good activities going on all the time.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

I am immensely proud of the wonderful team here at Halliwell and I thank you so much for highlighting their excellent skills, underpinned with compassion and care. Many thanks and I will be delighted to forward your review onto all the team.

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Review from G P (Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience

Premises - immaculate.

Staff - universally helpful and friendly.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for taking the time to review Halliwell and the team. This is always appreciated. Many thanks.

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Review from Susan M (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

When my mother moved into the Halliwell, she knew she was at the end of life and that she would not return home. This difficult time was made easier by the wonderful care and consideration shown to her by all the staff. As a regular visitor, I was made to feel at home. From cleaning staff to waiters,

gardeners, care assistants, nurses and managers, I always received a warm welcome. For Mummy and all the family, it was home from home. The experience of the staff and their readiness to listen at difficult moments made the unbearable bearable. Thank you.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for taking the time to review Halliwell. I will be delighted to forward your kind words to all the team.

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Review from Richard H (Brother of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience

The Halliwell Care Home was an amazing, caring place for my sister’s end of life care. From the first visit we made to when my sister passed away two weeks later, the staff were always wonderful. Each time we visited, we were impressed by the warm and friendly atmosphere and the cleanliness of this

comfortable care home. All staff from manager, reception, nurses, carers, catering, etc were all very passionate about their jobs and the care home and I can honestly say it shone through each day. My sister’s needs were met with dignity from day one and their support and care for us was always there when needed. As her health deteriorated, it was a great comfort to know my sister was always shown kindness and respect. Unfortunately she was too ill to partake in activities provided and didn’t eat much but we were able to book a meal when we wanted one and all food was enjoyable and menus varied daily. The lovely garden was also a joy to wander in and contemplate matters in private when needed.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

It is always a joy for the team to read a review like this, which supports how hard they work to make individual residents and their families have a good experience with end of life care at a very difficult time. Many thanks.

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Review from Patricia L (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

My husband went into the Halliwell initially for respite care following a haemorrhagic stroke which had left him unable to walk or stand with significant weakness on his left side.
I had hoped that he would then be able to come home but that was sadly not an option. The staff at the Halliwell cared

for him with such compassion, maintained his dignity and took interest in him as a person not only a patient, wonderful care.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for your kind review of Halliwell and the team. I will be delighted to pass on your praise.

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Review from Rosamund C (Daughter of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience

My father was very happy at Halliwell despite having to leave his home where he had lived for over 50 years. I am sure the cheerful, expert and tender care shown by all the staff helped to settle him.
Whenever we telephoned to enquire after my father's health, especially when he was poorly, whoever

we spoke to, day staff and night staff alike, we were always impressed. Everyone knew exactly his situation and were able to give us reassuring updates. To give this kind of support requires a considerable amount of time and effort by the staff.
I would like to thank everyone at Halliwell who looked after my father, particularly in his last few hours. Their sensitivity and gentleness were exemplary for whilst he was completely aware of his rapidly declining health, he was reassured by the staff and hence felt no fear. The final moments were therefore very calm. Thank you for this and for all the many other kindnesses everyone has shown, not just to my father, but also to me and my family.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your lovely review which I will pass onto all the staff. Your kind words and appreciation, always mean the world to the team.

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Halliwell Care Home

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Funding & Fees Guide for Halliwell Care Home

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