Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.8 90 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.

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Care Provided by Halliwell Care Home

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Worrell (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Halliwell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Nursing Care from £2,250
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,350

  • Please arrange a visit when we can discuss your requirements and various ways fees can be managed. We will apply for NHS-funded Nursing Care (FNC) for all residents receiving nursing care and if awarded this will be deducted from your fees.
  • (these prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Halliwell Care Home Reviews (90)

Total of 90, showing 61-80
9.8

Halliwell Care Home has a Review Score of 9.8 (9.761) out of 10, based on 15 reviews in the last 2 years. Over all time Halliwell Care Home has 90 reviews.

Overall Experience

  • 87
  • 1
  • 1
  • 0
  • 1

Date Published

90
2
8
15
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Review from P H (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halliwell is an exceptional nursing home. It is well-run and the staff are superb. Abolutely all the staff - whether they're nurses, carers, receptionists or part of the housekeeping, restaurant, maintenance teams - engage with the residents and genuinely care about both their physical and emotional
wellbeing. It's a caring, happy place and did an excellent job of caring for my 90 year old dad.

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Review from D C (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad transferred to the Halliwell after a three-month stay in hospital. The staff welcomed him, his first request for a long soak in a bubble bath was carried out his first evening.
The staff were cheerful, friendly and nothing was too much trouble.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is so important that residents are made to feel welcome from the minute they arrive at Halliwell and that residents can continue to keep control of their lives and how they live their lives day to day, with our help and support. Thank you for your lovely review.


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Review from Roger S (Friend of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a close friend who was a resident at Halliwell for over 2 1/2 years and I would visit 2 or 3 times every week. Halliwell was always lovely and clean - nice, warm and comfortable, and became 'home' to my friend for her time there.


The staff were wonderful and very caring and the management were

always available, should any minor points need to be discussed.


I would have no hesitation in highly recommending Halliwell to anyone thinking of similar care for a friend or relative.


Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you for taking the time to review Halliwell Care Home. Very much appreciated. I will forward this to the team.


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Review from Gill R (Cousin of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend the Halliwell Care Home in Tunbridge Wells if you have the suitable finances. The care is second to none and the staff are excellent.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your review which I will pass onto the team. To anyone reading this review I would say we are competitive within the local market, so I would encourage anyone who is looking at care homes for a loved one to get in touch and arrange a visit.


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Review from S U (Wife of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing my husband experienced in the Halliwell at Tunbridge Wells could not have been better.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much. I will pass onto the team.


Kind regards


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Review from Patricia J (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents of this excellent care home since October 2014. My father passed away peacefully earlier this month.
They celebrated their 70th wedding anniversary in April and the social organiser and the staff went to great lengths to make it special.
A large proportion of the care
staff have been there the whole time, which indicates their job satisfaction.
An excellent home.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for taking time to review Halliwell. I am delighted to pass on your kind words and appreciation to all the team.


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Review from J L (Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering bowel and bladder cancer since 2015 and many stays in hospital, our daughter thought we needed a break. She did her homework and came up with Halliwell. Being so near to her home it was a bonus and she couldn't have chosen better. We applied and were accepted. The care was superb and
we had a much-needed rest. The care, staff, food, ambience and the chefs. It couldn't be faulted, the only complaint it went too quickly.
Our daughter is first class considering her husband is suffering from Parkinson's.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for taking the time to review your stay at Halliwell. I will be delighted to pass this onto the team.


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Review from Nicholas C (Son of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a few months at Halliwell Care Home after suffering a stroke. We were impressed by the way in which my father was treated as an individual and with great care and dignity. Staff at Halliwell Care Home took time to keep myself and other members of our family well informed at all times.
We would recommend Halliwell Care Home to others in a similar situation.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your kind review which I will forward to the team.


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Review from Deirdre S (Daughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at the Halliwell Care Home for the outstanding care given to my Mother following her terminal cancer diagnosis. She had the most dignified and peaceful death surrounded by her family with amazing support and consideration from all the staff. Thank you.

Reply from Gillian Forsyh, General Manager at Halliwell Care Home

Thank you so much for taking the time to post this lovely review. I will be delighted to take this back to the team.


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Review from Helen W (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halliwell had a room available and we were able to get Mum settled in very efficiently and quickly.
Mum was made very comfortable and welcome in a lovely room.
Every member of staff was wonderful and Mum received exceptional care from a very professional and friendly team.
Whilst Mum was able enough,
she enjoyed some of the many activities, especially the flower arranging group. She had her hair done in the in-house Hair Salon and she was taken in her wheelchair to the beautiful dining room to enjoy freshly cooked lunches with fellow residents, or visiting friends and family.
She loved being taken to the pretty garden when the weather was pleasant.
Family and friends were always made welcome. Mum was always clean, dressed, well fed, comfortable and very content.
Mum spent her last six months of life at Halliwell. The staff and management kept us completely informed on her medical condition and ongoing care.
We couldn't have wished to find a better place for Mum than Halliwell.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for the lovely review which I will pass onto the staff.


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Review from Paul (Husband of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievably good care. Professional excellence, huge personal kindness to my wife and all the family and friends. Could not be bettered.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for taking the time to review our service at Halliwell and I will be delighted to share this with the team.


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Review from Carolyn B (Daughter of Resident) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Halliwell more highly. Halliwell was home to my mother. The staff were exceptionally kind and caring and always made the family welcome. The activities arranged by the Friends of Halliwell were the icing on the cake. The restaurant downstairs, hairdresser and garden all added to the
feeling of home.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

What a lovely review and thank you so much for mentioning our "unsung heroes", our wonderful Friends. I will have great pleasure passing on your thanks and appreciation.


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Review from Graham B (Son of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent care home. I cannot fault it. My father, age 96 and very independent, spent two weeks there for respite care. The staff were excellent and I had no qualms about him being in their care. I am trying to convince him to go there permanently as he lives on his own. He says he has no objection
to going back, but might wait until he is a bit older.

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Review from Sheila B (Daughter of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family required respite for our father in August in order for our elder sister, his main carer to have a well-deserved break.
Halliwell Care Home ticked all the boxes for us. We knew that Dad was in safe hands with staff who were respectful, patient, and caring and met all his needs. The
Location is perfect being in the centre of Tunbridge Wells with lovely grounds where we were able to take Dad in a wheelchair and have afternoon tea. The dining room is a sociable area for residents to eat together if they so wish or you can opt to have your meals in your room. There is also entertainment provided to entertain residents also there is access to hairdressing and a Chiropodist . We can't recommend Halliwell Care Home highly enough.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you all so much for your recommendation and kind words, which I will happily feedback to the team.


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Review from Chris T (Son of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team made my father exceptionally welcome and arranged for him to come and stay at very short notice over the Christmas period in 2015. My father was very well looked after in all respects in a very comfortable and safe environment

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your kind review. We were glad to be able to help out over Christmas which is always busy and a popular time for respite stays at Halliwell Care home.


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Review from Susan H (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father (who died in May this year) and my mother were admitted to Halliwell in July 2014. The staff and facilities are marvellous and I have been very happy with the way our family have been treated - from the rather sudden admission, through dad's declining and now looking after mum.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you for your lovely review. Will pass on to the team.


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Review from JR (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Halliwell Care Home in June 2016 following a fall in which she broke her hip. She was no longer able to live on her own. she had a lovely room with a good en-suite in which she could have a shower quite easily with help. Halliwell Care Home has several lounges which are like rooms
in your own home and a beautiful dining room. The garden is a wonderful space and mum enjoyed being taken there in a wheelchair. The food was always good - with great choices. Most importantly, she had wonderful care from kind, compassionate, thoughtful and caring staff - at all levels. It was never going to match her own home, but they did their best to make it as good as possible. She sadly died 10 weeks ago and her end was made as comfortable as possible for her and as a family.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your lovely comments and review of Halliwell which I will pass onto the team.


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Review from Eve (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, caring and professional. Management is also very caring and "hands on". It is inevitable that problems occur in a residential home but these were dealt with promptly, efficiently and satisfactorily.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your review. It is lovely for the management team at Halliwell to be acknowledged in this way. We take complaints, however small very seriously and strive to resolve them quickly and efficiently. Giving outstanding care to all our residents as well as supporting relatives and friends, is at the heart of our day to day life at Halliwell.
Many thanks again.


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Review from Joy S (Wife of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff allowed my visits anytime. Very kind to a grumpy patient.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your lovely review. Will pass on to the team.


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Review from Martin P (Son of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Halliwell Care Home at the beginning of December 2015 having been diagnosed with prostate cancer that had spread extensively, leaving him paralysed below the chest. He died on the 26th of January 2016.
He required full time nursing care throughout. He was treated with great kindness,
respect and made as comfortable as possible throughout his stay by every employee he came in contact with. For the family members and friends who visited him, we were made to feel welcome and our privacy respected. Although a very trying and difficult time for us, everyone at Halliwell was wonderful.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is with the greatest of pleasure that I will feed your review back to the team. We know that it can be a difficult time for families and friends when a loved one comes into a care home and building a bond not only with residents but relatives is an important part of personalised care and a resident's wellbeing. Especially as it is the resident's home.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Halliwell Care Home is calculated as follows: ( (155 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 176 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Emma

Emma Worrell

Job Title: General Manager

Joined: 2025

We’re delighted to welcome Dr. Emma Worrell as the new General Manager at Halliwell Care Home!


With over 30 years of experience in the NHS and a passion for elderly care, Emma is dedicated to creating a warm, supportive environment where residents, families, and the community feel truly valued, and part of an extended family.