Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.8 90 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.

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Care Provided by Halliwell Care Home

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Worrell (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Halliwell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Nursing Care from £2,250
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Nursing Care from £2,350

  • Please arrange a visit when we can discuss your requirements and various ways fees can be managed. We will apply for NHS-funded Nursing Care (FNC) for all residents receiving nursing care and if awarded this will be deducted from your fees.
  • (these prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Halliwell Care Home Reviews (90)

Total of 90, showing 81-90
9.8

Halliwell Care Home has a Review Score of 9.8 (9.761) out of 10, based on 15 reviews in the last 2 years. Over all time Halliwell Care Home has 90 reviews.

Overall Experience

  • 87
  • 1
  • 1
  • 0
  • 1

Date Published

90
2
8
15
75

Review from George A (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only two weeks in the above home and I was impressed in those two weeks. The food was very good. Any problems the nurses were ready to arrange.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

I am so pleased that you enjoyed your stay with us and that you would recommend Halliwell Care Home in the future.
Very many thanks for taking the time.


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Review from I D (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for my father. Everything first class. Felt that my father was in very good hands. My father was in Halliwell for approx. 2 years. I have recommend the home to friends.

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Review from R H (Power of Attorney of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.

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Review from Graham C (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff
when my mother's health needed this.

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Review from A G (Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without
exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks


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Review from Jean K (Daughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.

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Review from Alison W (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands.
He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed

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Review from Elizabeth M (Daughter of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Halliwell from time to time as respite care for my mother who is extremely infirm. The care is exceptional, the staff are great. They are interested, enthusiastic and caring. We have also used the Halliwell for post operative care to help get mum back on her feet. Their care has enabled
this very wobbly 87 year old to return to her own home, where she is supported by her family plus carers. No doubt we will call on them again in due course..

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for this lovely review and I will pass on to the team.


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Review from Anne I (Wife of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was more than satisfied with my husbands care he couldn't have been in a better place but a few things weren't right so I haven't put excellent on all counts. Everybody there was kind, helpful, cheerful but sometimes it took rather a long time for anybody to respond to the bell for attention the catering
was not always up to scratch. My husband has now passed away.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is very pleasing to see you have awarded Halliwell an “Excellent” in overall Standard of Care. I appreciate your bringing to our attention the slow response to the call bell that you had experienced and as a result we have been able to put new measures into place to ensure that this will not be repeated.
We are very grateful for your valuable contribution to our ‘Friends of Halliwell’ team which is very much appreciated. It is lovely to see a family member join the group as it means that they have formed a valuable bond with our other Residents, Families and Staff. Thank you for you continued support and for your lovely comments.


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Review from Richard P (Son of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Halliwell from October 2014 to June 2015. The whole building is modern and very well maintained it has a very good and welcoming feel to it. The staff are efficient, very professional, kind and caring. They treat the residents with kindness and respect. Facilities are very
good and residents are encouraged to join in the various activities. Food is excellent and visitors can join residents for lunch. All in my mother loved her time at Halliwell and regarded it as her home.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Halliwell Care Home is calculated as follows: ( (155 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 176 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Emma

Emma Worrell

Job Title: General Manager

Joined: 2025

We’re delighted to welcome Dr. Emma Worrell as the new General Manager at Halliwell Care Home!


With over 30 years of experience in the NHS and a passion for elderly care, Emma is dedicated to creating a warm, supportive environment where residents, families, and the community feel truly valued, and part of an extended family.