Review from Doreen T (Respite Resident) assisted by family/friend published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience

Excellent! Friendly staff, great cook (Mama). Enjoyed my three-week respite here, very well looked after, I am a very fussy eater and they tended to my every need and more!

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Review from Rosalind B (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience

Following a fall, my mother became a resident at Harbledown Lodge for over 3 years. I live in Yorkshire and was unable to visit frequently. Having had previous experience of care homes, I have been so much more impressed with the care, understanding and patience that my mother has received. One-to-one

care has been excellent and more recently, the residents have been more involved with activities and visiting entertainment with photos sent to relatives as a record of these events. As my mother's health rapidly deteriorated during the last month, I was kept informed on a daily basis by various members of staff. In her last few days, I witnessed extraordinary love and kindness from them all, quite unprecedented in other homes and hospitals. Knowing my mother was with people who were so fond of her and were with her when she died, will remain a lasting comfort to me and I am extremely grateful to all those concerned. I would certainly recommend Harbledown Lodge.

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Review from Andrew W (Brother of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

I am very grateful that the staff at the hospital in Margate suggested that my sister come to Harbledown Lodge. The manager and administrator explained the setup. The nurses and carers are friendly and efficient. The food is good and varied and there are different kinds of drink.

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Review from Rachel B (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience

A peaceful home in beautiful natural settings. Staff are friendly and helpful. Mum is being looked after well and is making a good recovery currently. The home is clean and well-maintained. There are many activities going on for the residents. Such as sitting outside on the terrace and doing art and

creative things. Mum hopes to join these activities in the near future.

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Review from J H (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience

The staff have been exceptional in their care for my mother. I can be safe in the knowledge that she is receiving the best care, is safe but is also happy. It is very pleasing to see the interactions between my mother and her carers, where you can see genuine warmth between them.

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Review from M J (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience

Dad only went into Harbledown Lodge 3 days ago so could not really give excellent for facilities, food and drink and activities as not been there long enough to witness these things but the nursing home is on beautiful grounds and the staff are all very friendly, helpful and kind. They all seem very

loving towards their patients and Dad is treated with dignity.

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Review from Jasna K (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience

We couldn't find a better place for my mother-in-law to live. The staff are so caring and the care they provide is first class.

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Review from M K (Son of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience

Each time I visit my Mother is clean and in good spirits. The staff are so caring and polite so I thought to leave a review. The room and building are always immaculate. Mum wasn't coping at home and became bed-bound after a fall, she spent 1 year in hospital and then was lucky to end up in Harbledown

Lodge Canterbury.
I am so happy she is here. I even receive text messages updating me.

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Review from E H (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

My overall experience was extremely positive. I have not seen my nan that happy in a long while. She has seemed to get her personality back since her first fall. She expressed how lovely the staff were and how nice the food was! She seemed extremely content which was very reassuring.

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Review from K S (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience

Catering could be a little better. Dad is bored. Care is generally good though Dad does say from time to time they are rough when handling him.

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Review from J J (Brother of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

Overall the care was good with all needs met health and hygiene. It was difficult to converse either patient/carer wise but it was acceptable considering the complex situation. Slow deterioration over time due to lack of stimulation and long stints in the lounge in his chair. Care of personal clothing

very untidy and disorganised. Other people's clothing in the wardrobe and drawers!

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Review from S F (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother receives excellent care and is very well supported. The staff are so kind and loving. She is very happy at Harbledown Lodge.

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Review from Adrian H (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

Every time I visit my mother at Harbledown I am always observing my mother's mental and physical health; which is always very good and progressive.
Every time a problem has arisen concerning my mother's health the problem has always been solved. This is all due to the diligence and commitment of the

staff.
With all my thanks and respect to all concerned.

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Review from D L (Brother of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience

I visit my sister as much as I can as I live in North London and it takes me about 2 hours to drive there. My sister has a main carer. I try to come once a month. I find the staff helpful and friendly.

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Review from Karen R (Daughter-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

My father-in-law was treated with the utmost kindness and dignity for the short time he was there. All staff were so welcoming and friendly and couldn't do enough for us as a family going through a very difficult time. Home was very clean and comfortable and we couldn't have asked for more. We cannot

recommend highly enough and were kept informed of everything as it happened and always happy to answer any questions we had. RIP Father-in-law you had a very dignified and peaceful transition.

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Review from Shirley G (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

Very pleasant staff, always helpful and friendly. Keeps the relatives informed, and always place the residents' feelings first. It is a bit of a pain having to remember to book a time to visit the day before, although when I have forgotten and phoned in the morning, it's never been a problem!
Only

criticism is that day areas are a little dated.

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Review from S A (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff at Harbledown Lodge for the excellent care they gave my dad during his stay with them. I found them very friendly and caring as well as professional.

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Review from Elizabeth R (Wife of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

My husband was given his own room and allowed his own clothes. The staff were always caring and pleasant, even in difficult circumstances. The room was cleaned daily, swept and washed and the bed changed, sometimes more than once a day. The meals were very good and I was allowed to help my husband with

his meal when I was in, mainly at luntime. He was given a television and a radio. My husband wasn't able to join in any activities and social services paid the cost.

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Review from Stephen J (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother is looked after very well and the staff are friendly and helpful. Overall we are happy with the care home.

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Review from Mathhew N (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

The care home is always understanding of my working shifts and is flexible for visits. I have no concerns about leaving my mum here. We are kept informed of any issues. The one improvement would be getting her out and about being pushed around in a wheelchair, this may be done but I am not sure.

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Harbledown Lodge Nursing Home

Care Provided by Harbledown Lodge Nursing Home

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Funding & Fees Guide for Harbledown Lodge Nursing Home

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