Harbledown Lodge Nursing Home

Old London Road, Upper Harbledown, Canterbury CT2 9AP
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9.5 80 Reviews
  • Harbledown Lodge Nursing Home, Canterbury
Set in extensive grounds of 50 acres which include attractive gardens and mature woodland the building is an elegant Georgian House believed to be circa 1825.

Harbledown Lodge with a team of experienced Registered Nurses offering 24hr cover can deliver care to meet the needs of those service users diagnosed as requiring a Nursing or Dementia environment.

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Care Provided by Harbledown Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aji Jose (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Harbledown Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,750
  • (these prices are only a guideline, please contact Harbledown Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harbledown Lodge Nursing Home Reviews (80)

Total of 80, showing 41-60
9.5

Harbledown Lodge Nursing Home has a Review Score of 9.5 (9.541) out of 10, based on 43 reviews in the last 2 years. Over all time Harbledown Lodge Nursing Home has 80 reviews.

Overall Experience

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Date Published

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Review from Lee H (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to assess some of the areas as no previous experience with care homes. Generally pleased with the care Dad is receiving. The staff and management are always friendly. If finances allowed the facilities could do with some refurbishment and decorating.

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Review from L C (Husband of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffered a major stroke and is now bedridden and unable to take proper food and drink as a result the food and drink and activities boxes cannot be completed. However I must say I am very impressed with the high standard of food provided for the residents I see when visiting my wife. I continue
to be happy with the care and attention my rice receives from all the staff at Harbledown Lodge Nursing Home and it would be appreciated if you could pass my thanks onto them.

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Review from N P (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how Mum has settled into Harbledown Lodge Nursing Home. the staff have taken the time to understand what she likes to eat and drink and how to assist her in feeding, They have also ensured she gets out of bed each day and treat her with dignity when she is moved. The room is also
very bright and clean with good views of the countryside. Overall, we are very grateful with how smoothly the transition has gone.

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Review from Nikki K (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was well cared for and safe at Harbledown Lodge. The staff were very friendly, and the management team worked well together. My mum was at Harbledown for five years, and during this time, I had no concerns about the care she received. During the last week of my mum's life, we were able to visit
and stay as long as we wanted, and arrangements were even made for me to stay overnight. During this time, the staff continued to treat my mum with dignity and kindness. The management team were on hand to help us through this difficult time, and it was clear to see how much they cared for all their residents. We are extremely grateful to everyone who works at Harbledown Lodge for the way they cared for my mum, but also to us as a family during the final days of mum's life.

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Review from Denise C (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. They are taking good care of our dad. We are grateful for everything they are doing for him.

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Review from S C (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, food and very clean.
All staff very courteous and welcoming.
Safety and security excellent.

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Review from Sue J (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was fast-tracked from hospital to Harbledown Lodge on 25 October for end of life care and sadly passed away on 30 October. The care she received was exceptional. The staff were amazing. Everything possible was done to ensure she was comfortable. It was the perfect place for her to spend her
last days. The kindness shown to us by those associated with her final hours was comforting. I have no hesitation in recommending Harbledown to anyone in the same predicament. This is a truly wonderful place and our heartfelt thanks go to all those who cared for our mother during her final days and hours.

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Review from Rachel M (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year at Harbledown Lodge.
She is very happy there. She is treated with dignity and respect.
Nothing is too much trouble for the staff, they are friendly and always willing to help.

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Review from A P (Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything in this care home.

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Review from R H (Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home and good care.

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Review from R K (Husband of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and pleasant. The patient care is very good indeed. It is a difficult time for my wife, but she is comfortable in the care here.

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Review from A T (Wife of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment of my husband has been excellent. It had been predicted that he was very close to the end of his life but since being cared for here, he has had a new lease of life. He is fed and watered well and kept very clean and comfortable.

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Review from K S (Friend of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really welcoming and friendly. The home has a lovely atmosphere. The food is very good, well presented and pureed to suit his needs. Always offered tea and biscuits. The nursing home is always clean and my friend always looks clean and well looked after. My friend is very happy here.

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Review from J F (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a lot of help and care from the whole team and management.

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Review from Heather S (Niece of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm well impressed with the contact from the home on my Aunts health and well-being, well informed on what's going on each month with the news letter. Well done to all the staff and Thank you.

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Review from Janette G (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 3 years. In the beginning, it was difficult but a change of management and the care she received was second to none. The staff were all very caring and treated her like they would their own mum. She had her nails done every fortnight and loved this, she called the lady her
friend, that is how kind she was to mum. There was a member of staff who called mum, mum and she was so very kind and mum loved her the same. Towards the end, it was hard for mum but the staff showed such kindness and compassion to mum and to us her family. She was treated with dignity love and kindness. I miss visiting the home as they all became our family and more importantly mum's. They all, including the maintenance, kitchen, office, well just everyone who works there, deserve medals. Thank you for the care and love you gave mum.

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Review from Agnes C (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had to be admitted to a care home as an emergency as I, his wife, suddenly had a medical emergency myself. Everyone in Harbledown Lodge was extremely helpful in my difficult situation. And my husband was happy there! The staff were friendly, kind and professional. The nurse was attentive
to my husband's diabetic problem and sorted out his medication efficiently. The care home smelled clean and seemed well run. A very good experience for both of us.

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Review from Susan N (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, her family, have no concerns about Mum's care. We are very happy with the staff and carers.

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Review from John C (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Harbledown Lodge she receives very good palliative care. The staff are always cheerful, friendly, it is a very nice environment.

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Review from Clare H (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbledown Lodge staff and management have gone above and beyond to ensure my mum is in a safe and caring environment and that she receives the care she needs. I live abroad and knowing mum is in the best place for her has made it easier for me, as well as knowing she is safe and cared for going forward.
We have been here 2 days and so far I can't fault them.

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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Harbledown Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Harbledown Lodge Nursing Home is calculated as follows: ( (301 Excellents x 5) + (165 Goods x 4) + (30 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 497 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbledown Lodge Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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