Review from Sheila C (Wife of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been in this nursing home for the past 2 and a half to 3 years. He has been quite happy and content in that time. the majority of the staff are very good and some of them have been there a few good years. The majority of the food served is home cooked and plentiful, you can always ask

for more! They do their best with activities, pity they never had transport.

Reply from Becky Gifford, Manager at Haydon-Mayer Care Home

Thank you for giving us a review. We are looking forward to working with our residents to develop our new summer menu. We are continuing to expand with the range of activities we provide. With the nice weather coming we will be starting to arrange trips out and start to plan our annual summer fayre. Thank you for your continued support.

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Review from Douglas H (Husband of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

1. I am pleased with the care my wife has at this home, most of the time.
2. But some physiotherapy would help her.
3. I think they could do with more staff.

Reply from Becky Gifford, Manager at Haydon-Mayer Care Home

Thank you for your review. We always welcome feedback and we appreciated your time to discuss the points raised in your review and that there were positive outcomes from our meeting. Your support towards the home and staff is very much appreciated.

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Review from Shirley A (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

I always found the staff to be welcoming, helpful and caring. Mum was treated with respect and dignity especially in her final days before she sadly passed away. Mum lived at Haydon-Mayer Care Home for two years. She enjoyed good food and entertainment. Mum was kept clean, tidy and well looked after.

Her clothes were washed, ironed and put neatly away in her wardrobe and chest of drawers.

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Review from K Q (Nephew of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

Staff deserve praise for their politeness, care and patience and for the respect and security they provide for residents and visitors. There is room for improvement in communication with relatives and friends. The physical environment is satisfactory, but shared rooms are cramped and the whole building

would benefit from some refurbishment.

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Review from Claire B (Wife of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience

The secret of this home is the team, pulled together by an amazing manager and her deputies. It is clean, staff and residents are happy and well cared for. Plenty of activities and the home is warm and inviting. Although my husband has now passed away, I shall carry on visiting with our little collie

dog. I cannot fault anything or anybody.

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Review from K F (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience

Mum received excellent care and kindness. Mum was treated with respect. All the staff were very helpful. The nursing care was excellent.

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Review from Janette H (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

Very caring home, all staff cannot do enough to help and assist.
Happy, homely feel.

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Review from L W (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience

I would like to praise all the staff and management at Haydon-Mayer in all aspects. It's such a lovely, warm and friendly environment for residents. I have seen great changes, communication is great too. Fantastic.

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Review from E S (Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly.
I feel I am listened to and treated with respect.
My room is warm and very comfortable.

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Review from J H (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

Since my husband was transferred to this nursing home, the staff have gradually interacted with him to make him adjust to the different surroundings. They have used their care compassion and consideration towards his needs and mine. Whenever I have a question or need help they all provide the time

to give me the help/answers I need during this traumatic change in our lives.

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Review from Moya J (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

There have been good improvements to this care home in the last two years, which I feel were needed. It is now a happy and caring place with very friendly and caring staff. It would be nice if staff had a little more time to spend talking with residents, especially those who are not able to come to

the communal rooms downstairs. I am very grateful for the way my mum has been looked after.

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Review from Jean M (Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

This is the first time I have ever had to stay in a care home, my age is 74 and I am female. The staff are excellent regardless of what you require them for. They are caring and kind. I have been in three different rooms while I have been here and each being a pleasant room kept clean and tidy by the

staff. I would definitely recommend this care home most highly.

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Review from P D (Husband of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience

An excellent modern home in a nice area of Herne Bay. TV in all rooms and washing facilities. Staff very caring and administer to all needs including feeding meals. Assistance call facility for the response of care staff (on bed).
Nurse on duty at all times to administer medication and to provide medical

help and to call a doctor if needed.

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Review from D R (Resident) published on 15 May 2017
Submitted via Postal Card • Report

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I am happy with the service I receive and the staff are doing everything they can to assist me.

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Review from G R M (Resident) published on 15 May 2017
Submitted via Postal Card • Report

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I enjoy living here and all the help I get.

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Review from S J (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

The home tries very hard to meet every residents needs. More staff would help. Also more staff with English as a first language. Reviews regularly would be welcomed even though you can speak and approach nurses/manager when needed. The home needs to be refurbished especially windows/lighting in rooms.

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Review from Vikki E (Granddaughter of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience

I think the service we received wasn't very professional and not well handled. They need to take into consideration about emotions and a way of speaking to people on the phone. They need to understand the resident's needs and the care that they need to provide. Unprofessional on the phone, communication

and need to take into consideration when letting the family know about a death and how they should speak to the family.

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Review from Juliet S (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

The overall the standard appears first class, mum is very happy here. Whenever the family visit, staff are polite, very kind and patient. Mum still enjoys her food and drink. Sometimes we do worry she doesn't get enough to drink. She has always drank a lot of tea, water and juices.
Any concerns we

have, have always been dealt with quickly. Only sometimes minor care issues take time to be noticed; sore eyes, dirty fingernails, toenails need cutting. It is never easy being forced to find a nursing home for a parent, but my brothers and I have complete trust in the management and carers at Haydon-Mayer.

Reply from Ms Aji Jose, Registered Manager at Haydon-Mayer Care Home

Thank you for your review and the feedback; it is very much appreciated.
The Hydration of our residents is of a high importance to us and we have systems in place to monitor our residents fluid intake. If you do ever have any queries or would like to discuss this further please do not hesitate to contact the manager.

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Review from Pat B (Wife of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, friendly and warm, could not be better. Also, they do a wonderful job.

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Review from Claire M (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience

Care homes in the South East of England are the most expensive in the country. I visited approximately a dozen when trying to find somewhere to look after mum. From the very worst homes to the very luxurious. I was horrified at the casual expectation of the better quality that families would 'top up'

care home fees once the money from the from the sale of the family home had run out. I was horrified at the state of the homes at the other end of the scale. 'Haydon-Mayer Care Home' is a decent home with fees in line with the country-wide average and no top up required. Mum has now lived there for a year, and I think the recent CQC report (May 16) is a good reflection of what I have found. The home tries very hard and provides good quality care. The areas pinpointed in the report that need improvement I know are being addressed, and have not impacted on mum's care in any negative way. My only criticism is the lack of a secure outside space. The garden at the home is very pleasant, but it would be good for mum to have free access to it on outdoor days when I am not there. Other than that, I would thoroughly recommend 'Haydon-Mayer Care Home'.

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Haydon-Mayer Care Home

Care Provided by Haydon-Mayer Care Home

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Funding & Fees Guide for Haydon-Mayer Care Home

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