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Review from Georgia B (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

The home, in my eyes, is perfect.
Professional, friendly, compassionate, will always listen and willing to help. I loved the way all staff interacted with my dad, showing respect, dignity and love.
The nurses are amazing. A very good manager who leads the team forward. The maintenance guy is amazing.

Reply from George Joseph, Office Administrator at Hazelwood Care Home

Thank you so much for your review, I am so pleased you are happy with the care your dad received.

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Review from Mark E (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Mum has now been at Hazelwood Care Home for just over 12 months. The care and support she has received in this time has been exemplary, the staff continue to be genuinely friendly, caring and supportive to her and are always welcoming to myself and Mum's visitors. Mum enjoys the regular events involving

all the residents and feels safe and cared for, as a family we are very pleased with the care provided. The home is always clean and fresh and Mum's clothes are regularly and frequently cleaned. Hazelwood provides a safe and caring happy environment and we are kept regularly updated as to Mum's health and wellbeing. As a family, we would like to thank the staff for all that they do for her. We happily recommend Hazelwood and are very pleased that a room was available when needed at very short notice.

Reply from George Joseph, Home Manager at Hazelwood Care Home

Thank you so much for your review, we are glad to hear that mum is happy here and that you at happy with the care that she is receiving.

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Review from Sheena K (Friend of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience

Service is brilliant. All staff work hard to make residents happy. Everyone is friendly in here from front of house, staff and cleaners. Nice garden for everyone to enjoy in the summer months. Especially for wellbeing activities and singing out in the fresh air.

Reply from George Joseph, Registered Manager at Hazelwood Care Home

Thank you so much for your review, it means a lot to us at Hazelwood Care Home
that you are happy with the care your friend is receiving.

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Review from Susan B (Wife of Resident) published on 9 April 2023
Submitted via Postal Card • Report

Overall Experience

I am always reassured by the care my husband receives at Hazelwood Care Home.
Recently because the heating system broke down all the residents were taken upstairs to the dining room where there was heat.
I was very impressed by the activities, carers and nursing staff that were able to organise

a group of at lear 30 residents to have their lunch together with the least inconvenience to them.
Tables were cleared from the morning's activities and laid for lunch in a very calm and efficient way as to make the resident's life as comfortable as possible.
It seemed to me a challenging take as someone who is only used to witnessing the care my husband receives.
It proved to me how kind and caring the staff are at Hazelwood Care Home.

Reply from George Joseph, Registered Manager at Hazelwood Care Home

Thank you so much for your review, I am so pleased that you are happy with the care your husband is receiving. I will pass your comments onto the team.

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Review from D M (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience

Hazelwood Care Home is a beautifully clean, well led care home. The food looks fresh and delicious, with a variety of drinks always on offer. All of the staff deserve praise for their care and dedication. Laundry is done promptly and to a high standard. Entertainment is a good varied selection. I visit

Mum on various different days and times and am always impressed with their continuity, and met by happy staff. A warm caring environment where residents are cared for with dignity. I have no hesitation in recommending Hazelwood and want to say a very big thank you for all you do.

Reply from George Joseph, Registered Manager at Hazelwood Care Home

Thank you so much for your lovely review, we really appreciate your kind feedback and so pleased to receive your compliments for our home.

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Review from J C (Wife of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

Prior to choosing a new care home for my husband, we were shown all around the premises by the manager. I was impressed with the communal rooms: not too large, clean, comfortable seating, a 'homely' atmosphere in each, plus CCTV. We were able to personalise my husband's room to make it colourful and

attractive.
We met the laundry staff and noticed the care they took of the clothes; all were washed at the correct temperature and then neatly folded to return to each room later. On arrival, I was impressed that the manager and one other were waiting outside, with a wheelchair, to take my husband to his room. He was unshaven, but within minutes, the manager gave my husband the best shave ever. It was carefully and kindly done.
We met some of the carers and nurses. All earned my respect and gratitude for their kindness and considerable knowledge of caring for dementia patients. I now feel assured that we could not have chosen a better place for my husband.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your lovely review. It really means a lot to our team to hear such positive comments about our service. It is our pleasure to care for your husband and to give you peace of mind.

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Review from C C (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

My father recently moved to Hazelwood Care Home. I was given a comprehensive tour of the home. It is welcoming and extremely clean. The rooms and communal areas are tastefully decorated. I met with The manager on four occasions to discuss my expectations and my father's requirements and he took the

time to meet my father and review his care plans, NHS and council assessments and medication in great detail. My father's room is bright and airy. The furniture is clean and modern. I was given access to his room before move day to ensure everything was ready. On the day my father arrived, he was welcomed by the manager, care and maintenance staff. All were professional, kind and welcoming. Moving day was an emotional experience but all the staff made the process so much easier and gave the family comfort that he will receive excellent care and, when settled, will be happy and content. We are so grateful there was a room available. This is a truly lovely home.

Reply from George Joseph, Registered Manager at Hazelwood Care Home

Thank you so much for taking time to leave as an amazing review. It is our pleasure to care for your dad and welcome to Hazelwood family. I will share your wonderful words with our friendly and compassionate team.

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Review from K R (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience

Absolutely lovely care home. Amazing staff, who seem to really care about the residents and their well-being. They are also very friendly and keep us updated overall.
As a family, we are very glad we have finally found a care home to suit my aunties needs.
The reason I've put 4 stars for the room

is purely because my auntie has nearly been in the home a year and there are a few marks on the walls (it's completely expected due to all the equipment being used) but nothing a bit of paint won't sort out. Overall, the care home is fanatic and would definitely recommend.

Reply from George Joseph, Registered Manager at Hazelwood Care Home

Thank you for your lovely review. It is so nice to hear such amazing feedback about the home and that you are happy with the care your aunt is receiving at Hazelwood. I am sorry about the marks on the wall, this issue has already been dealt with by our team.

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Review from Perri B (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

Dad was transferred to Hazelwood from hospital in May 2022 initially for assessment of his dementia and his ability to still live in his own home with care. It was decided in Dad's best interests that he stay within the care home environment. After his initial upset at not being able to go home he settled

really quickly and it became obvious to us as a family that the loving care of everyone at Hazelwood was having a positive effect on Dad's wellbeing, suffice to say he has flourished in the environment or happiness, multiple activities, friends and all round good care. I would like to express my gratitude to all Hazelwood staff for their exemplary care of my Dad and for giving him a new lease on life at the age of almost 90! To anyone considering the minefield of moving a loved one into care I can only say in my opinion Hazelwood gives the highest quality of care,respect and friendship to all its residents and I'm thankful my Dad lives there.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your lovely review. We are really pleased that you and and your Dad are happy with the service at Hazelwood.

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Review from R K (Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service and care I am receiving here. I have been here for 10 months and find the staff very helpful and friendly all the time. The food is very good and there is plenty of it. I like this home very much, and would recommend it to anybody.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for taking the time to review our service. It is really great to hear feedback from our service users. We are really pleased to hear that you are happy at Hazelwood.

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Review from P B (Wife of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother came to Hazelwood from hospital in 2021 and I was very impressed from the start with the standard. When told in 2022 my husband was being sent to a care home for assessment I ask for Hazelwood. The manager and staff are friendly and very approachable, food and cleanliness are excellent. When

making heartbreaking decisions for my husband it has to feel right and I feel that I made the right choice in choosing Hazelwood.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your glowing review. We are really pleased to hear that we are meeting your expectations.

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Review from Andrew D (Husband of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience

I would like to congratulate the staff at Hazelwood Care Home. Personally, they treat me with great courtesy and awareness. My darling wife is looked after with dignity and gentle care and I would recommend this beautiful home from home to all my friends, relatives etc. The standard of care is only

exceeded by the staff's vigilance and loving care. I hope that if I ever became infirm or demented that you will find room in your scrumptious home for me with such wonderful staff that may bring a tear to the most hardened personality, feel this excellent standard and your residents have nothing to fear from becoming old.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your amazing review. It is so great to hear that we are achieving the standard of care that we are aiming for. I will make sure your comments are passed on to all of the staff.

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Review from Emma M (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

Lovely building and gardens kept to a high standard. Clean, friendly, helpful staff guided by a caring hands on manager.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for taking the time to review our service. It is lovely to hear such a positive response.

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Review from Sean R (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Excellent service and care from staff. Always contacted with updates on health and medication changes. Treated with dignity and offered help if needed, at a difficult time. Would recommend to anyone who needs to move a relative to a care home with caring staff.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your lovely review. We are happy to hear that you were pleased with our service. I will pass your comments on to the team.

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Review from Stephanie Y (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

I would like to express my thanks to all the staff Hazelwood Care Home for their care towards my mum in the last two years. She arrived at Hazelwood Care Home very poorly and due to the staff going above and beyond their work. She was nursed back to health joining in with activities and socialising

with the other residents. It has also been a very testing time due to Covid but the staff have been excellent all through. Again I can't thank you enough it gave me peace of mind to know that she was being so extremely well cared for.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you so much for your lovely review. Our aim is to ensure our residents and families have the best experience possible. Your kind words show that we have achieved this, so thank you.

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Review from P B (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

Dad has settled in very well and is looked after exceptionally well. Very happy he is here.

Reply from Jane Hardy, Office Administrator at Hazelwood Care Home

Thank you for this lovely review, we are really pleased that your Dad has settled in so well and that you are happy with the care he is receiving.

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Review from Stevie K (Granddaughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

Having worked in countless terrible care homes, I was extremely anxious about finding one for my own grandad. However, immediately on our first visit I knew that we had found the perfect place.
Hazelwood Care Home has exceeded our expectations. It’s modern and clean, yet homely with impressive facilities.

All the staff are friendly and extremely helpful. It’s clear that they genuinely care about the residents, and go above and beyond to meet their needs.
The manager is a beacon of professionalism, dedicated to ensuring that the residents and their relatives are well accommodated.
When my grandad arrived he was very poorly, but quickly settled in and is now not only comfortable and stable but putting weight back on and is his old happy self again. We are kept up to date with everything and can rest assured that he’s safe and well looked after.
I cannot recommend Hazelwood highly enough. It’s an outstanding care home, setting an exemplary standard for all others.

Reply from Jade Lansdell, Activities Coordinator at Hazelwood Care Home

Thank you Stevie we are so happy that your grandad is settling in well with us at Hazelwood and that he is feeling more comfortable with us as it all takes time and change can be scary for us all. Many thanks

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Review from A B (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience

The care Mum received at Hazelwood was exemplary. All the staff seemed to get to know her, and as far as possible, understand her likes and dislikes. Her engagement was encouraged, and to some extent, thrived. Her last few days were calm, peaceful and expertly managed. The day and evening teams worked

seamlessly to help Mum and us through the most difficult of times. The care, compassion and professionalism were of the very highest quality.

Reply from Jade Lansdell, Activities Coordinator at Hazelwood Care Home

Thank you for this review on our home and staff; we are happy and pleased to hear such kind words.

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Review from Sharon P (Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

Unfortunately my father became very unwell and needed specialist nursing care following a severe illness. Myself and my family started the difficult journey of finding a nursing home that we felt would meet his needs and be a safe and comfortable environment for him. As soon as we visited Hazelwood

Care Home we knew that this was the right environment for him. The time and attention we received from staff at the very beginning of my dad's journey demonstrated to us as a family that this home had the right values we were looking for and we were never disappointed. The manager knows and understands all of his residents and struck up a deeply respectful relationship with our dad which we know helped him immensely during a difficult time for him. The staff went out of their way to keep him safe and happy, made him laugh and were there for him when he was struggling. They truly cared for our dad and were a great support for our mother which we will never forget and be forever grateful for. Thank you all.

Reply from Jade Lansdell, Activities Coordinator at Hazelwood Care Home

Thank you Sharon for your lovely review on our care home. We aim to exceed all of our families expectations and try to go above and beyond so thank you

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Review from Pam L (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

My sisters and I became overwhelmed by the level of care our mother needed last summer and had to admit we could no longer look after her at home. Mum had advanced vascular dementia and had developed issues with her mobility. We consider ourselves very fortunate to have found Hazelwood Care Home and

its skilled and dedicated staff for whom nothing was too much trouble.
The staff looked after Mum with total respect for her dignity and jollied her along with good humour and total dedication. Who cares if, on occasion, she was wearing a random pair of slippers!
When the end came the staff not only looked after mum but also supported us. They eased us through that final journey and we will be forever grateful.

Reply from Jade Lansdell, Activities Coordinator at Hazelwood Care Home

Thank you for your review Pam, I am glad we were able to make your mums time with us as comfortable and as enjoyable as possible. Also, I am glad we were able to help you and your sisters at this difficult time. Thinking of you all.

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Meet the Team (24)

Allison Pettican

Job Title: Home Manager

Joined: 2024

I’ve had the privilege of managing care homes for 25 years, overseeing a range of care types including residential, nursing, dementia, mental health, palliative, complex, and learning disabilities care.

It’s an honour to care for residents at Hazelwood and support both their families and my dedicated staff team. Before becoming a Home Manager, I worked in various roles supporting vulnerable people and families. I take great pride in ensuring our residents receive high-quality care. Continuous learning and teamwork are essential in our field, and we strive to work together to provide the best possible care for your loved ones.

I’m proud to lead the team at Hazelwood and grateful for the ongoing support from residents, families, and professionals. I look forward to the many great moments ahead.

Anca Serban

Job Title: Deputy Manager

Joined: 2018

Anca has worked at Hazelwood as a Registered Nurse for just under 4 years and is now also our deputy manager. Anca has extensive experience, having worked for four years as a health care assistant looking after children with learning disabilities, as well as a health care assistant in the community and three years as a senior health care assistant in a residential home. Anca enjoys making a difference in her residents’ lives, helping and supporting them to ensure their needs are met, and seeing them smile.

Hina Patel

Job Title: Registered Nurse

Joined: 2004

Hina has been a member of staff at Hazelwood for 18 years and has previously worked in hospitals and other care home. To Hina, Hazelwood feels at home and she does her job because she loves looking after elderly people. Hina misses her parents and so it feels good to do something for elderly people.

Marlin Kurian

Job Title: Registered Nurse

Joined: 2021

Marlin has been a Registered Nurse at Hazelwood Care Home since 2021 having worked as a nurse in India for a year, as well as previously studying for a Master’s degree and working part-time as a care assistant in Ireland for 3 years. Marlin really enjoys interacting with the residents, ensuring they are well taken care of, and working with the great team of staff at Hazelwood.

Nimmy John

Job Title: Registered Nurse

Joined: 2021

Nimmy joined the team in 2021 having previously worked as a trainee Nurse. She enjoys caring for the residents and getting to know them and likes the environment and team at Hazelwood Care Home.

Alison Ribbens

Job Title: Senior Care Assistant

Joined: 2017

Alison has been a Senior Care Assistant with us at Hazelwood Care Home for over 5 years. Prior to her role here, Alison worked for the National Trust in their membership department. Alison chose to work in her current role as she wanted to be able to make a difference and enjoys spending time with the residents, ensuring their well-being, and being part of a well-managed team in a friendly and inviting atmosphere.

Megan Jones

Job Title: Health Care Assistant

Joined: 2020

Megan is one of our Healthcare Assistants here at Hazelwood Care Home and has worked here for over 3 years. Megan enjoys making a difference in the residents’ lives, making them laugh, promoting happiness and well-being and speaking to the families and other external professionals to deliver the best care possible for our residents.

Veenu Photay

Job Title: Senior Healthcare Assistant

Joined: 2023

Veenu has worked with us as a Senior Healthcare assistant since March 2023, having previously worked in a hospital in India. She is a qualified medical Nurse in India and also has experience as a Dental Nurse and Administrator. Looking after our residents and seeing the big smiles on their faces is Veenu’s favourite part of her role here.

Baljeet Sungheda

Job Title: Senior Healthcare Assistant

Joined: 2022

Baljeet joined us at Hazelwood Care Home in early 2022, having previously worked as a Registered General Nurse in India. Her favourite thing about her role is caring for the residents and making a difference in their lives.

Kafayat Oyunega

Job Title: Care Assistant

Joined: 2021

Kafayat has worked at Hazelwood Care Home since 2021 and has been working in nursing homes for the elderly for the last 10 years. Kafayat has a real passion for taking care of people and is delighted to be in a role doing what she loves most. What Kafayat loves most about working at Hazelwood is the friendly management and staff and how clean and beautiful the home is.

Andy Marshall

Job Title: Care Assistant

Joined: 2019

Andrew has worked at Hazelwood Care Home as a Care Assistant for over 4 years and enjoys interacting with the residents and building relationships with them and their families.

Mercy Edet

Job Title: Care Assistant

Joined: 2022

Mercy previously worked at Rapid Care Limited. She loves working with the residents, listening to their stories and their unique personalities.

“I love dancing with them in the lounge and seeing their happy faces. The staff here are all very kind, unlike previous homes I have worked in. This is one of the best homes I have worked in, in terms of a conducive environment, generally my experience has been great”.

Saudat Awoniran-Oduntan

Job Title: Care Assistant

Joined: 2022

Saudat has previously worked in Nursing & Support and enjoys spending one-on-one time and ensuring the right personal care is received.

Wilfredo Carbajal

Job Title: Maintenance

Joined: 2012

Wilfredo has worked at Hazelwood for 9 years, previously working in Spain as a builder. When he first started working at Hazelwood, he was a Cleaner and Kitchen Assistant, however, when the role of Maintenance came up he felt it was perfect for him as he enjoys practical work and fixing things. Wilfredo is very happy in his job role as he is doing what he enjoys, t is very interesting, and every day is different. Wilfredo also likes working at Hazelwood as the Manager is supportive, and the staff is friendly.

Rebecca Hyat

Job Title: Activities Coordinator

Joined: 2022

Rebecca joined the team at Hazelwood Care Home in 2022 as our Activities Coordinator and has brought with her a wealth of experience having previously worked in a variety of roles including a Graphic Designer, Librarian, Yoga Teacher, and Pilates Teacher. What Rebecca loves most about her role is providing activities and experiences to residents that ensure they are happy and stimulated, and seeing their progress and joy on a daily basis.

Heidi Malham

Job Title: Activities Coordinator

Joined: 2023

Heidi joined the team here at Hazelwood Care Home in July 2023 having previously worked as an Activity Coordinator in other care homes. Heidi’s favourite part of her role is supporting the residents and seeing them enjoying games and activities and the smiles on their faces.

Roxana Zapata

Job Title: Housekeeper

Joined: 2012

Before moving to the UK and working at Hazelwood, Roxana worked in Spain doing several cleaning jobs and factory work. She then started working at Hazelwood in 2012 as a Cleaning/Kitchen Assistant before working in the Laundry. Roxana really enjoys her work; the pace of work suits her as I like to keep busy and the staff and management are all friendly and the home is very welcoming.

Laijesh Bhaskaran

Job Title: Cook

Joined: 2014

Laijesh has worked at Hazelwood for 7 ½ years and prior to this worked in factories and supermarkets. Laijesh started at Hazelwood in a domestic role, then as a kitchen assistant before progressing to the role of Cook. Laijesh likes his role as a Cook because he enjoys cooking and preparing food for people, and he likes Hazelwood because the staff is friendly and supportive.

Anchasa Smith

Job Title: Cook

Joined: 2017

Anchasa has worked at Hazelwood for 4 years with previous experience in Domestic and Kitchen Assistant roles and now as a Cook. Anchasa enjoys working at Hazelwood because the team of staff is so friendly and caring, and her manager is very supportive. She also enjoys her role because she loves to be busy, help people and make a difference in their lives.

Indira Parameswaran

Job Title: Kitchen/Domestic Assitant

Joined: 2017

Indira joined our team in 2017 and prior to her role here, she worked in restaurant housekeeping for 8 years. Indira’s favourite part of her role is getting to know the residents and their families as well as working with her lovely colleagues.

Manisha Patel

Job Title: Domestic Assistant

Joined: 2021

Manisha has worked at Hazelwood Care Home since 2020 as our Domestic Assistant, having previously had similar job roles. Manisha enjoys her role as the care home is lovely and peaceful, management are supportive and the staff and residents are a pleasure to work with.

Jill Dibley

Job Title: Administrator

Joined: 2010

Jill is one of our administrators at Hazelwood Care Home and has worked with us for nearly 12 years. She enjoys having a varied workload and meeting new residents and their families, doing whatever she can to support them.

Claire Markham

Job Title: Administrator

Joined: 2022

Claire has joined us at Hazelwood Care Home as our Administrator, having previously worked as a solicitor and more recently in a primary school as a kitchen assistant.

She loves coming in to work and enjoys her role working in admin and reception as she loves getting to meet new people and working with the friendly staff.

Vanisha Salhotra

Job Title: Receptionist

Joined: 2024

Vanisha joined the Hazelwood team at the start of 2024. With a background in Admin and previous experience as a receptionist.

Vanisha is enjoying working with the friendly staff at the Hazelwood and how the home nurtures a stress-free environment and everyone really does their best to make sure the residents are well looked after.

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Funding & Fees Guide for Hazelwood Care Home

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