Highfield Care Home has a Review Score of 9.2 (9.219) out of 10, based on 7 reviews in the last 2 years. Over all time Highfield Care Home has 59 reviews.
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Reviewer Connection to Highfield Care Home
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Review from J P (Resident) published on 17 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The caring is very good. Carers are always close when I need them, and so is the nurse.
I cannot ask for anything more. Cleaning levels are fantastic. I am very happy with my staying at Highfield Care Home.
Reply from Sheila Edrial-Deque, Registered Manager at Highfield Care Home
Thank you for your nice comment. I will pass your message to the team.
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Review from P K (Brother of Resident) published on 28 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My experience of this nursing home has been excellent. The staff cannot do enough for you and always greet you with a smile. Overall great experience, I have no complaints.
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Review from S F (Friend of Resident) published on 23 November 2023
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Overall ExperienceOverall Experience4.0 out of 5
Staff are very pleasant and easy to talk to. Work hard and understanding of people's needs. Would like to make room for more personal, but appreciate that reminders of past life can be unsettling.
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Review from D F (Daughter of Resident) published on 6 November 2023
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Overall ExperienceOverall Experience4.0 out of 5
Since the new company has taken over, the home is much nicer, a more positive happy place for my dad. The staff are more available and there seem to be more of them. The rooms are cleaner and better organised. It's nice to see residents in the lounge and sitting in the dining room for meals. A massive
improvement all around. I love the activity/well-being lady, a real asset.
Reply from Sheila Edrial-Deque, Registered Manager at Highfield Care Home
Thank you for your nice comments, I will pass your words to the team. We will continue to give our best to look after your loved ones.
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Review from James S (Son of Resident) published on 3 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
During my mother's three-week hospice stay the nurses and staff were always very friendly, helpful and attentive. It was very evident that they checked/attended to her regularly. When we called they answered the phone and provided accurate/prompt/knowledgeable status. I cannot praise them more.
Reply from Sheila Edrial-Deque, Registered Manager at Highfield Care Home
Thank you for your nice comments, I will pass this on to the team. We continue to do the best we can for your love ones.
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Review from G B (Respite Resident) published on 23 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
Staff are attentive, warm, competent and very friendly. I am very happy living here at Highfield Care Home.
Reply from Sheila Edrial-Deque, Registered Manager at Highfield Care Home
Thank you very much for your nice comment; I will pass the message to the team. We will always do our best to look after you.
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Review from Elaine M (Wife of Resident) published on 6 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
The staff at Highfield have, from the start, been very caring and supportive towards my husband. They have always been friendly and helpful, and taken time to inform us of his progress and any issues with his health and wellbeing. They always try to involve him in activities but respect his wishes when
he doesn't want to participate. They have also provided me with support on the occasions when I have found the situation hard to cope with emotionally. Overall, I think they are providing an excellent service.
Reply from Sheila Edrial-Deque, Registered Manager at Highfield Care Home
Thanks for your kind words. I will pass this message to the team. We will continue to give the best of care to all our residents.
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Review from S S (Partner of Resident) published on 25 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
My partner has been here since October 2021 due to a stroke, which leaves him unable to communicate clearly and unable to get about. The staff have been very patient and caring in trying to help him with these things, and he indicated that he is very comfortable at Highfield. I find the staff very welcoming
and helpful.
Reply from tambara vaccaro, Manager at Highfield Care Home
Thank you for your feedback. We appreciate all feedback so we can learn, develop and implement change. I will pass on your feedback to all the staff; thank you.
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Review from Enz V (Son-in-law of Resident) published on 10 August 2022
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Overall ExperienceOverall Experience4.0 out of 5
My father in law was admitted to Highfield care home after a long horrible hospital admission, Highfield welcomed Dad and made him and us feel like part of a family. I am so thankful for all the staff and the lovely kind manager at Highfield, they have reduced the family's stress levels massively and
always welcome us with a big smile and a hug if we need one.
Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your feedback, we apricate all feedback so we can learn and implement change.
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Review from Dominic P (Nephew of Resident) published on 8 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
My aunt has been at Highfield for two and a half years. We have found the staff friendly and positive. She tells us the care is good and she is comfortable. Mentally she is now less good (at almost 102) but she is a formidable person so I think the comments she made say six months ago can be taken seriously.
My family and I think Highfield has done a great job looking after her.
Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your feedback, we appreciate all feedback and gather all feedback information to learn from and then we can implement change if needed. I will pass the lovely feedback on to all the staff. Many thanks, Tambara
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Review from Jacqueline K (Daughter of Resident) published on 3 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
Highfield is a lovely care home all the staff are caring friendly and thoughtful our Mum has been in the home since July 2019 she is well cared for and looked after. We cannot thank the staff enough for what they do they are all truly amazing.
Reply from tambara vaccaro, Home Manager at Highfield Care Home
We all thank you for your feedback. It's really nice to get great feedback to share with all the staff.
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Review from Paul G (Son of Resident) published on 26 July 2022
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Overall ExperienceOverall Experience5.0 out of 5
My mother has not been here long but Highfield seems a very nice place with attentive staff.
Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your feedback, at Highfield we welcome feedback and strive to make changes to improve areas highlighted in feedback that can help us learn and develop, so we can enhance and achieve a better quality of care for your loved ones.
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Review from Nicola H (Daughter of Resident) published on 26 July 2022
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Overall ExperienceOverall Experience4.0 out of 5
As a daughter of a resident, I have always found the staff at Highfield very approachable, accommodating and kind. They treat my father with respect, and it makes me feel reassured to know that they would contact me any time for any reason at all. This has definitely made it easier for us to cope with
the upset and sadness which has been very difficult regarding making the decision for my father to go into a care home.
Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your recent review. We at Highfield strive to provide the best care for your loved ones and appreciate any feedback to help improve our services.
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Review from E R (Relative of Resident) published on 20 July 2022
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Overall ExperienceOverall Experience2.0 out of 5
More could be done to involve families and more activities for the residents are needed.
High turnover of staff, which is upsetting for some.
Reply from Tambara Vaccaro, Home Manager at Highfield Care Home
Thank you for your feedback. We at Highfield welcome feedback so that we can continue to learn, strive and improve the service we provide to your loved ones.
We are improving our activity provision and communication with our resident's families. Staff retention is high on our agenda post-Covid. Again thank you for your feedback.
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Review from Oanh V (Friend of Resident) published on 18 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
I visit my former neighbour weekly and always find her content.
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Review from V B (Sister of Resident) published on 2 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
Although our brother's time in Highfield Care Home was to be short, the staff we dealt with from domestic staff and carers to the nurses has been excellent. All our questions answered and his care has been handled with dignity and respect. We found all the staff very helpful and friendly. In these hard
times of COVID rules, our brother's needs were all met. We as a family were very happy with the care and attention given.
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Review from Linda S (Daughter of Resident) published on 28 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
Friendly nursing home with excellent staff and care. Would give it 5 stars if star rated.
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Review from L S (Daughter of Resident) published on 19 August 2020
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Overall ExperienceOverall Experience5.0 out of 5
Our mum has been in Highfield since July 2019 we can't express the care and support that mum and her family have had from the staff. Her care is second to none we are so pleased we chose Highfield Care Home. Nobody wants her loved ones residential care but Highfield is just the place for love, care
and support. During lockdown, we knew mum was in good hands so we had no worries about her. Mum is treated like one of their own.
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Review from I M (Friend of Resident) published on 8 June 2020
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Overall ExperienceOverall Experience5.0 out of 5
I enjoy coming to visit my friend in Highfield Care Home. The staff are very friendly and welcoming. The residents are looked after well. It is so sad I can't visit at the moment but I am friends with them on social media and I can see a lot of their pictures especially my friend and they are all happy.
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Review from Kim B (Daughter-in-law of Resident) published on 4 May 2020
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Overall ExperienceOverall Experience5.0 out of 5
I cannot thank the staff here enough for the care and support given to my mother-in-law she was here for the last 12 months and was looked after so well.
Whenever I visited the home, I felt part of the big family environment and was always greeted by friendly members of the team who always knew who
I was and who I was visiting and always had the time to talk to me.
I would not hesitate to recommend the home to any family looking for the same facilities that we were looking for.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Thank you, Kim, for your kind words, much appreciated.
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Current Review Score: 9.2 (9.219)
Overview of Review Score
The Review Score of 9.2 (9.219) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.519 for Highfield Care Home is calculated as follows:
(
(51 Excellents x 5)
+
(21 Goods x 4)
+
(9 Satisfactorys x 3)
)
÷ 81 Ratings = 4.519
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Highfield Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
