Highfield Care Home has a Review Score of 9.2 (9.219) out of 10, based on 7 reviews in the last 2 years. Over all time Highfield Care Home has 59 reviews.
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Review from Heather W (Daughter of Resident) published on 24 March 2020
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Overall ExperienceOverall Experience5.0 out of 5
Both my parents are in Highfield and have been for over a year now! So I feel fine about not visiting them at this extraordinary time we are going through! I know they are being very well cared for and the home have sent photos to put our minds at rest! Thank you all for the fantastic job you do!
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Thanks Heather for the lovely compliment. We will continue our best to ensure the safety and comfort of everybody.
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Review from C N (Friend of Resident) published on 1 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
I visited my friend and it was lovely to see her so happy. She says she loves it there and is treated so well by the staff.
I found the place very clean and welcoming and the staff always offer a cup of tea.
I would definitely recommend.
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Review from C J (Friend of Resident) published on 5 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
I am visiting a family friend and am extremely impressed with the home. The staff welcomed me and they are all very friendly and accommodating. I will recommend this home to my friends and family. The resident looks very happy and highly praised the staff.
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Review from Ray W (Friend of Resident) published on 5 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
A fantastic home. All staff are extremely welcoming, feels like home from home.
All residents are treated with so much respect, food smells lovely. I will book a room for myself in the future! Beautiful grounds with a lovely garden.
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Review from Robin A (Son of Resident) published on 16 April 2019
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Overall ExperienceOverall Experience4.0 out of 5
Highfield is a very caring and supportive home with exceptionally friendly, welcoming staff, who treat the residents with dignity and respect. It is a very calm and peaceful environment. I’ve been more than happy with the care my parents have received here over the last five years.
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Review from J J (Daughter of Resident) published on 16 April 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mother was transferred to this home from a hospital in the West Midlands, where she had been on end of life care. She has probably two weeks to live. This happened in March 2018 here we are 10 months later and she is still with us. This is due to the care and love shown by all the staff. The surroundings
may appear a bit shabby but the care is first class.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Thanks for the lovely comment, we will continue to make our best in delivering a high quality of care and services to our residents.
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Review from S G (Wife of Resident) published on 21 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
After 2 1/2 years, I still find Highfield a very good home, with caring staff from management to cleaners. Any issues I have are dealt with straight away or as soon as possible.
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Review from Jan W (Friend of Resident) published on 27 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Staff are very friendly, the atmosphere of the home is great, very homely, food is great and management is excellent.
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Review from L M (Granddaughter of Resident) published on 27 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
On my visits from Australia, every time I visited Highfield Care Home I was very impressed and very happy with the care, patience and friendliness shown to me and my nan and all the residents.
The home was always welcoming and extremely clean. The staff were always happy and wonderful. Excellent.
10 out of 10.
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Review from B R (Son-in-law of Resident) published on 25 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
I have visited my mother in law on many occasions, always happy at the care she was given.
The staff are friendly and welcoming, also the food is superb and caters for all needs.
Cleanliness is excellent as are the management and all staff.
Cannot fault it at all.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Thank you for your nice review.
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Review from A E (Daughter of Resident) published on 25 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
I have visited Highfield (Bekesbourne) on numerous occasions, always welcoming, staff go above and beyond to be helpful.
They are extremely good at the job they do.
Caring and management excellent.
Can't thank them enough the way they looked after our mum.
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Review from Jacqueline C (Granddaughter of Resident) published on 18 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
My grandmother came into the home in May 2018 from hospital. I was told she only had about three months left and she would be bed-ridden and never walk again.
Now, nine months on, she is still with us, singing, dancing, playing games with the staff and has made friends of some of the female residents.
Instead of sitting in her room by herself every day, she now sits in the lounge all day with her friends.
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Review from S R (Daughter-in-law of Resident) published on 21 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mother-in-law has been a resident at Highfield for nearly two years and in that time, has always received first class care and attention. The staff are very dedicated and always appear happy and proud of their work.
I would recommend this care home to all who are looking to relocate any elderly
relations in order to maintain their dignity in their later years.
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Review from J C (Son of Resident) published on 21 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care and attention is given to all residents by friendly and dedicated staff. Rooms are kept neat and tidy and the food is served punctually and to a good standard. Extra activities such as "sing a longs" keep the residents happy and occupied. In general, my mother appears to be happy and
well looked after and I would recommend this care home to anybody who is in the same portions.
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Review from Denise B (Daughter of Resident) published on 20 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
What a fabulous care home! My first impression with both the manager and admin lady was brilliant, very welcoming doesn't express my feelings adequately.
I was guided through the whole procedure of getting my mum into Highfield in a simplistic way and could ask questions along the way. Every member
of staff is dedicated to the care of every patient, they are all so lovely.
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Review from Pamela W (Friend of Resident) published on 6 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
The home is welcoming, the staff are helpful, cheerful and it has a lovely homely feeling.
The residents always look well cared for and clean. No nasty smells. No one wants to end up in a care home but if you did, this would be the one I would choose for myself.
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Review from Paul L (Son of Resident) published on 5 September 2018
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Overall ExperienceOverall Experience4.0 out of 5
Very comfortable.
Lovely staff.
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Review from Charles W (Friend of Resident) published on 4 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
Clean, staff are very good with residents making their days as pleasant as possible. A good feeling to the place, I would and have recommended it to others.
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Review from Margaret B (Daughter of Resident) published on 22 August 2018
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Overall ExperienceOverall Experience4.0 out of 5
My mum has been a resident in here for just on two years this month. It is the best thing that has ever happened to her, the staff are lovely and are all so kind and generous with their time. The annual garden party (fete) was a day to remember.
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Dear Margaret,
Thanks for the review. I am glad you enjoy during the summer fete. Thanks also for your continuous support for Highfield.
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Review from Zoe A (Daughter-in-law of Resident) published on 21 August 2018
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Overall ExperienceOverall Experience5.0 out of 5
I wouldn't hesitate to recommend Highfield for the care of your loved one. Having looked at many care homes for my parents-in-law, Highfield immediately appealed to us because of its relaxed and homely feel. My father-in-law was here for eighteen months and my mother-in-law has been at Highfield for
several years now, and we have been very happy with the genuine care, love and respect shown to them by the staff.
On every visit you can see how caring everybody is and, as a family, we always feel welcome to visit and to get involved in events. We are very grateful to Highfield for all their hard work and dedication, and we feel lucky to have been able to place our family members there. Thank you!
Reply from Sheila Edrial-Deque, Home Manager at Highfield Care Home
Dear Zoe, thanks for your lovely remarks for Highfield. From Highfield Care Home
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Current Review Score: 9.2 (9.219)
Overview of Review Score
The Review Score of 9.2 (9.219) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.519 for Highfield Care Home is calculated as follows:
(
(51 Excellents x 5)
+
(21 Goods x 4)
+
(9 Satisfactorys x 3)
)
÷ 81 Ratings = 4.519
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Highfield Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
