Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.7 102 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.

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Care Provided by Chestfield House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Manju Joy (Manager)
  • Admission Criteria
    • NHS, CCG, KCC,P RIVATE
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Chestfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,750

  • Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
  • (these prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Car Park on site.


Chestfield House Reviews (102)

Total of 102, showing 1-20
9.7

Chestfield House has a Review Score of 9.7 (9.719) out of 10, based on 48 reviews in the last 2 years. Over all time Chestfield House has 102 reviews.

Overall Experience

  • 82
  • 19
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Date Published

102
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Review from Julia W (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found from the first visit Chestfield House was very homely the atmosphere was calm and quiet.

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Review from Philip S (Friend of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Chestfield House in December 2024. From day one he was treated with great care and compassion, all the staff I came into contact with were friendly and helpful, nothing was too difficult. The nursing staff were always available and approachable.
My friend's room was clean
and well maintained.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.


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Review from P M (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93yr old Mother was a resident from May 2024 until February 2025 and over that period the manager and all her team at Chestfield House have been simply marvelous with their kind, attentive and sympathetic care they provide.
There are no visiting times, just turn up when ever you want (if late at
night let them know), with this in mind, mum was always dressed, washed and in clean bedding right up to the end. Through Mum's health ups and downs, the staffs and doctors communication has from day one been excellent, we never felt out of the loop.
Thank you for everything.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.


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Review from Stephen A (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff for their kindness, dedication and professionalism while caring for my late father. His stay was short but at that time he was clean and tidy with fresh clothes every day, and his room was always clean. I would also like to thank them for their friendliness and
patience with us both. I was able to visit any time during the day which was a huge bonus. It is extremely well run and the staff and management should be very proud of themselves.

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Review from John C (Brother of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant staff and care from start to finish, always willing to go the extra mile.
I would like to say, if I was I the same situation again I would recommend Chestfield House in a heartbeat.
My brother's final weeks was made more comfortable by the professional help he received here.
Many thanks
to all involved in his final days.

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Review from Ruth G (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, understanding and friendly staff. My dad was looked after with respect and kindness. The management team and nursing staff were excellent. It was a difficult time and the staff were always available.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.


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Review from M U (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Chestfield house since February 2019, even though his quality of life has diminished through old age and his medical condition over the years, the care he receives at the home is excellent. He is always clean and tidy, the clothes are laundered and returned promptly. His dietary
needs are meet and reviewed regularly. All the facilities and residents rooms are clean and tidy, they may be a little dated in decor, but very homely rather then being like a hotel room that you would visit whilst taking a holiday, you are allowed to bring your own personal belongings to help make it more personal to each individual resident. The staff are very caring, accommodating and friendly, nothing is too much trouble, there are regular activities for the residents to join in if they wish to, majority of the staff have been their since my father arrived, so that alone speaks volumes. The home is very family orientated you can visit or ring anytime.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.


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Review from Nicola A (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Chestfield House for a month before she sadly passed away. Her room was clean, comfortable and we were allowed to bring anything we wanted in to personalise it. The manager, and her staff were caring, respectful and kind to mum and all her family members, who were made to feel welcome any
time. Mum's personal care was excellent and every day her clothes were changed, laundered and returned.
Overall I was very happy with the care mum received and would recommend Chestfield House to anyone looking for a nursing home. At a difficult time, the manager and the staff made sure mum was as comfortable as possible and I am very grateful for that.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking the time to leave such a thoughtful review.


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Review from L B (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and compassion cannot be faulted. The staff have a difficult job, but showed nothing but gentleness and thoughtfulness throughout. I can never thank them enough for looking after my poorly mother and supporting me as well. With regard to accommodation, to be honest, the home is in
need of updating in respect of furniture, sleeping etc. Overall, I am very happy with the care my mother received in the final days of her life. The staff deserve a medal.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback, I will share this with the rest of the team.


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Review from Eileen C (Daughter-in-law of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law, sadly, died on 1st October at the grand old age of 104!! She had been a resident in Chesterfield House for nearly 6 years. She arrived in December 2018 for end of life care. But the staff had other ideas and within a year she had gained weight and was happy and definitely, thankfully,
was nowhere near end of life. The management and nursing teams made her last years so full and happy. She loved every minute she was there and loved every member of staff. I really cannot thank them enough for the unbelievable work they do. Long may it continue.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking time to leave a review, we are so pleased our home has impressed you in all areas.


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Review from Linda S (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were friendly, caring and supportive, could not do more for my mum while she was there under palliative care. While the staff were excellent, I feel the whole building could do with a complete upgrade, although I felt comfortable that my mother was secure. Can't praise the staff
enough.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback, I will share this with the rest of the team.


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Review from Karen M (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother was given a wonderful welcome by the staff at Chestfield Nursing Home when she arrived last month. The dedicated and kind staff are what make this care home a good place to be for vulnerable elderly people. The home has strong, caring leadership, nothing has been too much trouble
to sort out or arrange for my mum. Visiting is welcome at any time of day. My family and l are very happy with the choice we made and feel confident to recommend Chestfield Nursing Home.

Reply from Manju Joy, Manager at Chestfield House

We are pleased to hear that you and your relative are happy with the care.


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Review from S S (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live overseas so had very little opportunity to visit my Father. The staff at Chestfield became his surrogate family.
Each time I phoned, whoever I phoned knew my Father and knew what was happening with him. They provided him with excellent, loving care and this will forever be appreciated. Many,
many thanks to all.

Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members.


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Review from J B (Niece of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a very dear relative came to Chesterfield House for end-of-life care we as a family cannot thank the manager and all her staff for the first-class care and attention to detail. They were very kind considerate and very subtle in their approaches and made us feel happy in the knowledge that great
care and attention was being carried out. Even on our visits, their kindness to us was second to none, especially in the final days our our dear family member. We cannot thank them enough for their continued care and kindness during our visits and to our dearest relatives. Thank you all so much it was very much appreciated.

Reply from Manju Joy, Manager at Chestfield House

Thank you so much for taking the time to leave us a review. I will of course share your lovely feedback with the team.


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Review from Donna W (Granddaughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff provide outstanding service and support for their clients with inclusion of the families, my Nan was only there for a relatively short while but whilst she was there the whole team were fantastic.

Reply from Manju Joy, Manager at Chestfield House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team.


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Review from Jackie M (Daughter-in-law of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home my 95-year-old mother-in-law who has severe dementia has only been at Chestfield House for a few weeks but the difference in her is incredible, from being at home where she was always tired and sleeping most of the day, she was eating and drinking very little, she was struggling
to swallow, she had a fall 2 months ago and cut her leg very badly we didn't think her leg would heal, at Chestfield house with the care of the manager and her very caring competent staff she is more lively, her eyes are clear her skin no longer sallow and she is eating and drinking very well and her leg is healing nicely.
Her room is very comfortable and warm, although she doesn't partake of all the activities that are on offer very often, she does like to watch the other residents.
Chestfield House has taken so much pressure off us as a family.
Visiting is 24-7 so we can enjoy our time with her and know she is being looked after very well and professionally.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind words and for taking the time to leave us your review.


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Review from Mark P (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication with the staff from day one. We are always able to speak to someone either by phone or when visiting. My mother has been in the home for just over 12 months and we cannot fault the level of care she has received. The room is always very clean and the staff all seem to make time
to sort anything out. Pleased with the overall experience.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind words and for taking the time to leave us your review.


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Review from Doug C (Son of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my stepmother received from the first day to the last day of her time there, far exceeded our expectations on every level.
It quickly became apparent to us, that the manager and her entire staff weren't just professional people carrying out their duties, but were a well-managed
team, working together to give each resident the best possible care. They did so always with a smile, dignity, and compassion.
This care and attention was afforded not only to Mum but to any family and friends that visited.
No request was too much trouble for any of the staff.
I can only offer my heartfelt thanks to the entire team, at a difficult time for us, it was a pleasure knowing each and every one of you.
I would recommend Chestfield House to anyone without any hesitation.

Reply from Manju Joy, Manager at Chestfield House

We are extremely grateful for your feedback and I will share this review with our team.


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Review from G C (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time Muim set foot in the care home, they could not do enough for her. The manager and every one of her staff were amazing. The whole place had a friendly welcoming vibe to it. The care Mum got was the best we could wish for. Had a lovely room and she was very happy there and was
treated with utmost respect and dignity. I can't thank everyone enough for everything they did for not only her but also every visitor.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your review, we value all feedback as this helps us to improve our service where required.


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Review from T R (Granddaughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Father, Grandfather, and great-grandfather were placed under the care of Chestfield House. Up until the sudden illness he had lived with us at home, independent of his personal needs, so moving to a home was a hard decision.
The staff could not have been kinder and understanding to both his and
our needs such wonderful staff, thank you.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind words and taking the time to leave us your review.


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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Chestfield House is calculated as follows: ( (405 Excellents x 5) + (103 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 530 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestfield House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Chestfield House

What types of Care is Chestfield House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestfield House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chestfield House have?

There are 23 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Chestfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestfield House to the centre of Whitstable?

1.6 mile(s) as the crow flies, distance by road may be significantly further.