Review from Francesca R (Daughter-in-law of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience

My mother in law was in this home for 2 weeks in end of life care. Every time we went there she was clean and well cared for. The place is peaceful and very clean. The staff are helpful, gentle and respectful. I am a NVQ level3 support worker and I was impressed with how good and organised this home

is. I couldn't find a fault. I am very pleased she was there and a big thank you to all the staff.

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Review from Eileen J (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

The care mum received at Chesterfield was excellent. Nothing was too much trouble and she was always treated with dignity and respect. Thank you for the support and care given to us as a family in her final days.

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Review from Tanya M (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

I would like to thank the management and staff for looking after my father with dementia, he was only with you for 5 months, in that time the carers and staff were so friendly and worked so hard. Good food, kitchen staff and entertainment and activity lady excellent. Made him feel at home. I was very

fortunate to spend his last hours with him, the staff were all so caring and supportive, I thank you.

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Review from Susan M (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

My Mum was always cared for by the staff at Chestfield House with care, compassion and dignity. In her final days, they were extremely supportive to us as a family. Nothing was too much trouble. They showed understanding and empathy and their affection for Mum was more than apparent. Her loss was as

sad to them as it was to us. We cannot speak highly enough of all the staff and we will always appreciate their kindness.

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Review from Mark S (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience

This was a very difficult time for my mother and indeed the whole family. It was a great comfort to be able to leave her each evening without the slightest doubt that she would not receive anything but the very best of care. The attention paid to her medical needs by the experienced nursing staff was

first rate, as was the great care taken with her emotional and comfort needs. The atmosphere at Chestfield House was extremely welcoming and homely. Behind the scenes, a very efficient admin team kept on top of all aspects of care and housekeeping. In short, it is difficult to imagine a better service.

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Review from Karen I (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience

The care provided by the staff at Chestfield House was excellent, exactly what one hopes for when selecting someone to look after a loved one. Mum was clearly happy and enjoyed a wonderful relationship with the caring staff. However, what was unexpected was the way that provision encompassed the whole

family. No matter what time of day or night we visited, we were not just welcomed, but made to feel as though we were also being looked after. First hand experience of managing a care home tells us that the demands upon the manager are immense, she fullfills that role superbly and always made herself available to not only support and guide but also to care. That is the mark of an excellent team. Well done and many thanks to all of the staff!

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Review from Rita G (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

I found Chestfield House led by the manager to be a happy friendly home where I was happy to have my husband spend his last 10 months when I could no longer look after him at home.
All the staff were friendly and polite whenever we visited at any time of the day.
Grateful thanks to you all.

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Review from Julia G (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

I would like to take the opportunity to thank the manager and all the staff at Chestfield House for their care and compassion in looking after my father for ten months.
It meant so much to the family to know Dad was safe and content in his surroundings.
The staff were always polite and helpful, nothing

was too much trouble.
We were always welcomed by friendly faces at any time of the day.
In Dad's final days everyone was very sympathetic and he was made as pain-free as possible.
In such sad times, we can't thank you enough for all the help and support.

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Review from Jayne B (Friend of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

Nice, pleasant nursing home - very friendly, attentive staff who treat residents with care and dignity.
They were very good with family members too especially during the time of bereavement.
Staff always welcomed visitors with a friendly and warm approach.

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Review from Edward S (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

Very good comprehensive care provided for our mother and catered for her advanced requirements.

She was shown affection and compassion despite her dementia.

We have been generally very pleased with the services of this excellent care home.

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Review from Sharon B (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My dad has only recently come to live at Chestfield House after spending some time in another care home. He has Alzheimers and is bedridden. He can sometimes be challenging but nothing is too much trouble for the very caring staff. He seems to have settled in very well and is calm and looks well. He

receives very good well-balanced and appetising food even though he is now on a semi-soft diet. The staff are friendly and welcoming and always interested in dad and try to make him as comfortable as possible (not easy when he has two pressure sores). He is regularly repositioned and for the first time since he went into care I can go home at the end of visiting and not worry about what is/isn't happening. The home has a calm, homely feel to it.

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Review from Dixie L (Wife of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

My husband received the most excellent care at this nursing home. The staff allowed me to visit at any time. When my husband was dying the care could not have been better. He was treated gently and with dignity. His family were able to be with him until the end. For this, we are truly grateful.
Thank

you to staff and the manager, so helpful and kind to me during this sad time.

Reply from Elizabeth Springett, Manager at Chestfield House

Thank you for this review. We are only doing our job that we feel passionate about.

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Review from Jo F (Stepdaughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My stepfather spent the last months of his life there and we could not have asked for better care. The home was spotless (and did not smell!) and the staff courteous, respectful, caring and kind to the end. It was always nice to see the more active residents smiling...that was one of the first things

we noticed when we visited.

Nothing was too much trouble for the staff and at a difficult time for the family, they took an enormous burden off our shoulders.

Thank you.

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Review from Gwendaline M (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

I have been here since November whilst waiting to go to my son in Surrey. I have been treated very well and if I could pick the home and staff I would.

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Review from Angie G (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in Chestfield House for 7 years and 2 of those are borrowed time. The staff take great care of my mother and if it wasn't for the good team the manager has around her my mother would not still be with me. They are very caring and are always there for me as well.

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Review from Margaret T (Partner of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience

Always clean, very helpful. Any information was given when required. When our loved one was ill a doctor was available immediately. The food was amazing and he had planned activities booked.

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Review from Susan H (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience

My parent has been in this home for a year and the care has been fantastic. My parent is bed bound but has no evidence of developing any form of pressure sore. The skin is intact not even scuffed a true feat of excellent nursing care.

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Review from Trevor K (Husband of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience

My wife spent just a few weeks in Chestfield House before she passed away. In the time she was in their care, she received outstanding treatment and nothing was too much trouble for all the staff to make her final days as comfortable as possible.

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Review from A G (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience

After over 18 months care I am very happy with how my father is being looked after. The staff are consistently friendly, helpful and responsive to our requests. My father can exhibit challenging behaviour and the staff I have come in contact with appear to be very kind and empathetic towards his needs.

His en-suite room is the minimum size. Father chooses to avoid joining in with others despite valiant efforts on behalf of staff.

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Review from Sam R (Grandson of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience

The care provided to my Nan by the team at Chestfield House is second to none. Since she moved into the home 6 months ago I have always been struck by the friendliness and level of care that my she has received.

Prior to arriving at Chestfield House my Nan had been in other care homes and her experience

had not been great. I am pleased to say that all this changed when she arrived at Chestfield. She is so well cared for, both emotionally and physically and is the happiest I have seen her in years.

Thank you to everyone at Chestfield House for the work you do to look after my Nan and all your other residents. It is rare to find such excellent all round care and I am delighted that my Nan is looked after by you all.

Thank you from a very grateful family.

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Chestfield House

Care Provided by Chestfield House

Good to Know

Funding & Fees Guide for Chestfield House

Facilities