Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.7 104 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.

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Care Provided by Chestfield House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Manju Joy (Manager)
  • Admission Criteria
    • NHS, CCG, KCC,P RIVATE
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Chestfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,750
    • Self-Funded Nursing Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Care £1,600 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,750

  • Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
  • (these prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Car Park on site.


Chestfield House Reviews (104)

Total of 104, showing 101-104
9.7

Chestfield House has a Review Score of 9.7 (9.711) out of 10, based on 50 reviews in the last 2 years. Over all time Chestfield House has 104 reviews.

Overall Experience

  • 83
  • 20
  • 1
  • 0
  • 0

Date Published

104
13
23
50
54

Review from J B (Friend of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasure (if this sort of visit can be) to visit, welcomed and talked to by staff, always the same whatever time we visit.

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Review from Jayne H (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Chesterfield House just over two years, she is well cared for in every way. Good food, good personal care, the staff are very good with her, she has dementia, they are patient and kind. The manager is very easy to talk to and understanding. I never worry that mum is ok because she
is always happy, they have got to know mum and her ways and care accordingly. Very pleased.

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Review from John C (Husband of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run home that responds quickly to difficulties that arise from unplanned absenteeism. There is a core team of experienced carers who provide nursing cover at short notice when required. Food is provided by an experienced chef, but quality is influenced adversely at times by the suppliers selection
of produce of which she has no control. The level and style of activities provided appear adequate for residents needs.

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Review from Audrey (Niece of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle who is a disabled war veteran, fought with the Parachute regiment at the Battle of Arnham, has been cared for at Chestfield House for the last three years. He is an amputee with failing eyesight, requiring sensitive and caring nursing. Apart from providing excellent professional care, I have
always been impressed by the warmth and friendliness of the staff looking after him and the homely atmosphere at Chestfield House. I am very grateful for this as he reaches the end of his life. The cook would always enquire as to his preferences with a soft diet, I have been kept informed of his personal requirements by the nurses and feel confident to be able to ask and discuss issues with the manager.

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Chestfield House is calculated as follows: ( (419 Excellents x 5) + (112 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 554 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestfield House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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