Willow Tree Lodge

126-128 Old Dover Road, Canterbury CT1 3PF
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9.5 40 Reviews
  • Willow Tree Lodge, Canterbury
Willow Tree Lodge is a nursing and residential home registered to provide care for elderly people. The Home is situated in the historic Cathedral city of Canterbury, Kent.

The home is set on the Old Dover Road in the much-favoured area of South Canterbury and just a stone throw away from Kent & Canterbury Hospital. The Home has been beautifully furnished and the majority of the bedrooms benefit from having their own private en-suite facility. It is located conveniently within walking distance to Kent County Cricket Club, local amenities and transport links.

Residents of Willow Tree Lodge have 24-hour access to carers, while having their personal freedoms respected and access to an activities programme that helps in the pursuit of good emotional and physical health.

Highly-trained carers are also skilled in looking after the needs of those with a form of dementia, as well as being open to temporary respite needs.

As well as quality care, residents have an active lifestyle supported, with many interesting dates organised for their benefit, while the home's philosophy is to maintain dignity and respect at all times. Bedrooms are en-suite and special diets are catered for, while specialised hoists help those with mobility issues.

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Care Provided by Willow Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Veecare Ltd
  • Person in charge
  • Sarah Lejarde (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Willow Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • Self-Funded Nursing Care £1,250 – £1,350
    • Self-Funded Nursing Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Nursing Care £1,250 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,348
  • (these prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willow Tree Lodge Reviews (40)

Total of 40, showing 1-20
9.5

Willow Tree Lodge has a Review Score of 9.5 (9.465) out of 10, based on 15 reviews in the last 2 years. Over all time Willow Tree Lodge has 40 reviews.

Overall Experience

  • 21
  • 15
  • 4
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  • 0

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Review from Michelle B (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last 4 weeks of his life here at Willow Tree Lodge. The staff are so caring, friendly, amazing, professional and were really kind to my dad and us as a family. They even made sure my mum was comfortable and fed whilst she stayed with my dad for the last 48 hours of his life. Nothing
was too much trouble for the staff. They were always making sure my dad was comfortable and settled.
The manager and her team were always on hand to talk to about any questions we had about my dad. This is a lovely, warm, friendly home from home place.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

Thank you and to your family for trusting us. We really appreciate your trust.


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Review from L N (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's the staff who make Willow Tree Lodge the caring, homely, safe place that it is. They know all their residents well and treat them with dignity and professionalism and yet keep things fun and positive. It is a well-managed home, in need of some decoration and maintenance but always clean and residents
are kept safe here.

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Review from C H (Ex Family Member) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my ex-partner has settled down well in his care home. It's peace of mind for me knowing he's well looked after and safe.

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Review from H G (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The real asset of this home is the staff. The nursing staff is excellent. The senior nurse has been looking after my mother in the home for 6 years now and has been able to cure the bad bedsores she came into the home in 2018, nursed her through COVID and managed her gradual decline with arthritis and
dementia with kindness and compassion. The care staff are also kind, willing and generous with their time. There is a sense of community in this home and there is a very low turnover of staff, which means they know their residents very well. There is a family atmosphere.

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Review from T H (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care for my dad. I feel more confident going home knowing he is being cared for. Good size of room, TV and good size garden to go and get fresh air. Friendly staff and welcoming, good choice od activities, but could be more and try to get my dad more involved. I haven't tried the food, but Dad
is always happy with it.

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Review from Philip B (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Willow Tree Lodge for 2 and half years and she is very happy there. If my Mum's happy then I am very happy. The staff are always welcoming, polite and pleased to help when I visit.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

This review made our day. Thank you for your kind words and support.


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Review from David B (Husband of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and capable and friendly. There is a nice family atmosphere with residents afforded lots of communal events on a regular basis such as live music and entertainment. The food is of a high standard and is prepared for individual needs. Regular parties are held to enable resident's
families to meet other relatives and establish contacts and mutual support.
Managerial staff provide regular feedback on each resident's health and well-being. Overall the home is doing a great job looking after those who need extra help.

Reply from Sarah ejarde, Manager at Willow Tree Lodge

We are honoured by your review and thank you for your kind words. Rest assured that we will strive to provide good care to all our clients.


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Review from J J (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Willow Tree Lodge since January and has settled in really well due to the care and attention of all staff. Nothing seems to be too much trouble, and they are constantly making sure my mother is comfortable and settled. Food must be good as she has put on weight since she's been
there. The lounge area is nice and big to enable socialising and activities.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

We really appreciate your support and kind words.


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Review from A R (Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with everything.

Reply from sarah lejarde, Manager at Willow Tree Lodge

We are so happy with your positive feedback. Thank you very much.


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Review from Wendy M (Sister of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Willow Tree Lodge are very well trained and patient with all residents, during some difficult times due to the nature of my sister's illness and dementia. They are extremely considerate and look after her many needs and do so in a very caring manner.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

Thank you for your positive review Wendy, we really appreciate your support.


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Review from J A (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are always polite and friendly whenever I visit. The home always appears to be clean and there are never any bad smells lingering. The food always looks very nice although the plates are too heavy.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

Your support is invaluable to us, we are glad that you took the time to share your feedback. Thank you.


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Review from Pat E (Wife of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Willow Tree Lodge since December 2023. Due to his complex needs, it was hard to find a suitable care home. Some of his behaviours were difficult to deal with but the management and staff worked hard and together we solved them. The staff are friendly and kind and my
husband is generally calm and happy.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

To you and the family, we're really grateful and appreciate you taking the time to share your feedback with us. We always strive to give our best to serve our clients. We're glad that we exceeded your expectations.


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Review from Maureen B (Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 18 months and I find the care home very nice and friendly.
Very caring staff always helpful. The food is very nice and a good choice of dishes.
Staff are always on hand to sort out any problems I may have.

Reply from Sarah Lejarde, Manager at Willow Tree Lodge

Thank you for your kind words Maureen, we're honored that you are part of Willow Tree Lodge.


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Review from Peter D (Son of Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and caring and am more than happy with the way my mother is taken care of.

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Review from C K (Wife of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Tree Lodge staff are very caring, patient and know their residents very well. The nurses and manager provide excellent care to make sure all residents are happy and comfortable and are willing to listen to any suggestions for individual care. The atmosphere is warm and friendly. The building
is old but kept clean - the only smells are of cooking and the cleaning items used ie to wash floors etc.

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Review from J L (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have resided here for many months and generally the care is very good.

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Review from B B (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home.

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Review from A K (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very lovely home.

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Review from N B (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff.

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Review from C M (Brother of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, couldn't have found a better place for my sister.

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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Willow Tree Lodge is calculated as follows: ( (100 Excellents x 5) + (49 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 170 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Lejarde

Job Title: Home Manager

Joined: 2013

Sarah has been Home Manager at High Meadow Nursing Home since 2013.


She has had many years of experience in the healthcare sector from nursing to managing Homes.


She has overall responsibility of the smooth running, management of staff and ensuring that High Meadow meets and surpasses various demands of inspection and regulation.


Frequently Asked Questions about Willow Tree Lodge

What types of Care is Willow Tree Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Tree Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Tree Lodge have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Willow Tree Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Tree Lodge to the centre of Canterbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.