The West Gate

2-4 Canterbury Road, Westgate-on-Sea CT8 8JJ
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9.6 37 Reviews
  • The West Gate, Westgate-on-Sea
The West Gate is a specialist care home in Westgate-on-Sea providing restful nursing and residential care for people living with dementia and mental health issues.

The modern home with its friendly staff offers a warm, welcoming and conveniently located environment. The home is only a short walk from the seafront town with shops, cafes, a cinema, a library, churches and beaches.

The care is flexible and can accommodate long-term and respite needs, promoting residents' independence. The person-centred care extends to each family member as the home aims to enhance the quality of life for everyone involved.

Residents benefit from a spacious garden and inside there is a TV lounge, a quiet lounge and dining rooms.

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Care Provided by The West Gate

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Bedstone Ltd
  • Person in charge
  • George Brown and Monika Liszka (Registered Managers)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The West Gate

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700

  • Fees are assessed on an individual basis on completion of our holistic pre-admission screening. Fees are inclusive of Meals, Toiletries and Activities Provision.


    Chiropody and Hairdressing and other sundries are not included
  • (these prices are only a guideline, please contact The West Gate to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The West Gate has no restrictions on visiting times. However, during outbreaks the home may implement additional precautions for visitors such as wearing of masks.


  • Parking

  • On street Parking


The West Gate Reviews (37)

Total of 37, showing 1-20
9.6

The West Gate has a Review Score of 9.6 (9.613) out of 10, based on 13 reviews in the last 2 years. Over all time The West Gate has 37 reviews.

Overall Experience

  • 24
  • 12
  • 0
  • 1
  • 0

Date Published

37
3
10
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24

Review from R C (Husband of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.

Reply from Monika Liszka, Registered Manager at The West Gate

Thank you for your kind words. It is our pleasure to care for your wife and support your family. We would like to provide the best care possible and your opinion is very important to us. We always happy to hear from you.


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Review from B A (Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!

Reply from George Brown, Registered Manager at The West Gate

Thank you so much for your kind words. Our staff all compliment your manners, and your sense of humour always brings a smile to our face. As a new resident, we are lucky to have you in our home.


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Review from Emily F (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about
the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.

Reply from Monika Liszka, Registered Manager at The West Gate

Thank you for the great review and for the many kind words about our staff and home. It is our honour to take care of your father and have many interesting conversations with him. We are very pleased and thankful for the good relationship we have developed with you and your father.


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Review from Elizabeth S (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.

Reply from Adam Balcombe, Peripatetic Manager at The West Gate

Good afternoon Liz, thank you so much for a wonderful review and we are very pleased that you are happy with the level of care your mum is receiving and you're pleased with the level of service also that the food is of a good standard and will ensure this continues. Thank you for making the time to complete a review for us and will relay this to the team.


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Review from P H (Son of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc.
While I am sorry to see my mother so frail, I do feel she is in good hands.

Reply from Monika Liszka, Registered Manager at The West Gate

P, thank you for your very kind words. It is our pleasure to care for your mother. It is always a pleasure to see you when you visit our home.


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Review from Juliet E (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home
clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.

Reply from Monika Liszka, Registered Manager at The West Gate

Thank you Juliet for such a beautiful review. It was our honour and pleasure to care for your father and hold many beautiful memories in our hearts.


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Review from Michelle G (Wife of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has
been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.

Reply from Adam Balcombe, Head of Care at The West Gate

Thank you for the wonderful feedback Michelle we appreciate the lovely and kind words and are happy that you are happy with the quality and care we are providing as a service. Once again thank you so much and will share this wonderful feedback with the team at the West Gate. Kindest regards The Management team.


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Review from H C (Sister of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has
been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.

Reply from George Brown, Registered Manager at The West Gate

Thank you for your wonderful positive comments. We understand how this has been a difficult time for your brother and the whole family, and it has been a pleasure to see the change in him since he moved to our home.


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Review from Sidney C (Friend of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.

Reply from Monika Liszka, Registered Manager at The West Gate

Thank you for your trust and the opportunity to take care of your best friend. It was our pleasure to meet you both. Thank you for all the kind words.


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Review from C J (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every effort has been made to make my mother comfortable and safe. She is treated with respect and kindness.
Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.

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Review from J B (Wife of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at
this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.

Reply from George Brown, Registered Manager at The West Gate

Thank you so much for the positive comments. Our staff really appreciate the recognition that they get from reviews, and in person when you visit.


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Review from D G (Husband of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service received by my wife, nice room, nice staff and good food.

Reply from George Brown, Registered Manager at The West Gate

Thank you so much for the positive comments. It is our pleasure to look after your lovely wife.


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Review from Julie S (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with The West Gate Nursing Home. They try to make Mum happy when she is confused and restless. The staff are all excellent and very patient and kind.
Overall, I can't fault this home. The entertainment is also good and they have numerous events happening throughout the week.

Reply from George Brown, Trainee Manager at The West Gate

Thank you so much for taking the time to give us a review and we appreciate your positive comments. If you have any suggestions on further improvements that we could make, then please let us know when you next visit your mum.


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Review from E T (Mother of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The home is great, the staff are generally very caring and respectful to both residents and family members when visiting and normally staff are very approachable, especially when making queries or requests, and when opening the main door always with a smile when greeted, but I found on today's visit
11/02/23 I had the greeting of what appears to me attitude and unpleasant tone of voice as if she needed to impress someone and proceeded to usher me into a lounge lecturing me about procedures and being ready to receive visits, I understand if my Mother for some reason at 10.45am had not yet received her personal care as yet, which on other morning visits had not prevented me to see my Mother as I fully understand that at times things can happen as such staff shortages etc. She had not had her P/C as yet, I felt very ruffled and felt that my time with my Mother was shortened due to this and waiting. You have a great team apart from today's experience, maybe she needs training in people skills.

Reply from Adam Balcombe, Registered Home Manager at The West Gate

Good Afternoon.
We appreciate you taking the time to complete the review you posted via carehomes.co.uk on 11/02/2023. We continuously welcome feedback as this supports us to improve the service we provided and assists us to reflect on your experience.
A member of the management team will be in contact with you later today to discuss the above in further detail.


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Review from M C (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all staff very friendly and helpful. My husband is kept clean and warm and as he is bedbound all his needs are tended to.

Reply from Adam Balcombe, Registered Home Manager at The West Gate

Thank you for taking the time to complete this review, we are happy that you are happy with the service provided to your husband and we will continue to strive to improve our service and ensure we continue to do our absolute best to support everyone that resides in the service. Thank you once again for your lovely review.


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Review from K F (Relative of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

every time I've visited the staff have all been very friendly and caring.

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Review from Audrey F (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very hard working and very caring. My brother's room is light and bright and very clean. My brother seems to be very content.

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Review from Angela V (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door, we instantly felt reassured and confident that our mum was going to receive the best care. All staff were have had the pleasure of meeting have been kind, caring, attentive, empathetic and good-humoured. Although her stay here will be short, we are very happy
that her final days are spent within this lovely care setting. We are very grateful to you all.

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Review from S W (Brother of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always impressed with the professionalism of all staff, especially those who support/care for my sister. They know her and want the best for her.

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Review from Anita E (Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for two and a half years. This was a big change in my life I have had a lot of support in the transition it has given me a new lease of life. I would give this home a 95/100 room for little improvement, due to the dependency of the other people that live here. As someone that lives
here, I feel that I have control, as the team listen to feedback and make improvements. The staff have a wide range of ages with both newcomers and experienced staff, this home excels in training new staff to care. The nursing team have a wide range of skills across the board. The staff are always available to offer emotional support when needed. There is a wide variety of food on offer - if you want something that's not on offer, the team are willing to accommodate your requirements. There is an external hairdresser at affordable prices who is very friendly. There are a variety of activities including performers, shows, outings, relaxation and hands-on activities. Thanks to the West Gate for everything you have done for me so far.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for The West Gate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for The West Gate is calculated as follows: ( (99 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 150 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The West Gate is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Adam

Adam Balcombe

Job Title: Peripatetic Manager

Joined: 2010

Adam has worked in social care since 2010. He has worked his way up through the service from apprentice support worker to his current role as Peripatetic manager supporting all 3 homes within the organisation.


Adam has achieved his NVQ level 5 in Leadership and Management.


Adam is an excellent communicator and is dedicated to the work community and strives to make the West Gate a warm family environment for residents, staff and visitors


George

George Brown

Job Title: Registered Manager

Joined: 2008

George has worked for the West Gate since 2008. He quickly excelled in his roles and has worked from being a carer to a senior Carer to the home's Head of Care. George then studied at University to become a Registered Mental Health Nurse and has vast experience both in mental health and caring for our lovely residents and their mental health needs.


George became the Registered Manager in 2023


Monika

Monika Liszka

Job Title: Registered Manager

Joined: 2015

Monika came to the West Gate many years ago as our head of care whilst her nursing qualifications were being transferred. Monika then became a Registered General Nurse for the Home and since then Monika has done some amazing work with palliative and wound care and is now one of our Registered Managers. Monika has great drive and is very passionate about her job and always ensures the residents receive the appropriate care they need.


Frequently Asked Questions about The West Gate

What types of Care is The West Gate registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The West Gate provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The West Gate have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The West Gate?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The West Gate to the centre of Westgate-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.