Hythe View

91 North Road, Hythe CT21 5ET
Submit a Review
9.8 52 Reviews
  • Hythe View, Hythe
Hythe View is a well established nursing home located on high ground overlooking Hythe town and with lovely views out to sea. The home is located in a quiet residential area and benefits from large and well maintained gardens with easily accessible patio areas for residents to enjoy.

The home provides well appointed and comfortable accommodation for forty residents with lift access to all areas. All bedrooms are single occupancy with the option of en-suite facilities.   

All food is nutritionally balanced and home-made with varied menu options available daily.

Experienced nurses and care staff are available at all times to ensure that residents enjoy the high standards of care expected.

Hythe View welcomes residents who wish to stay for both short or long periods with the care offered being tailored to each individuals needs.

Show Hythe View on the Map

Care Provided by Hythe View

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Sherwood (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Hythe View

  • Fees are dependent on care needs assessment

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hythe View welcomes visitors at any time.


  • Parking

  • Parking is available in car park as well as unrestricted on street parking


Hythe View Reviews (52)

Total of 52, showing 21-40
9.8

Hythe View has a Review Score of 9.8 (9.838) out of 10, based on 23 reviews in the last 2 years. Over all time Hythe View has 52 reviews.

Overall Experience

  • 41
  • 7
  • 2
  • 0
  • 2

Date Published

52
5
12
23
29

Review from P H (Respite Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing and general care. I would recommend to anyone to stay for long-term care.

Reply from Angie Cooper, Client Relationship Manager at Hythe View

Thank you for your lovely review. You are very much missed at the home and we hope you are settled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 stars all round. Fab place, all the staff are amazing. Kind, helpful, friendly, and super-efficient.
My husband can be very difficult but he loves it here. Cannot fault this place and feel very lucky he's here. Thank you all.

Reply from Angie Cooper, Client Relationship Manager at Hythe View

Thank you for such a kind review. It is our pleasure to care for your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hythe View for a month following a stay in the hospital. Staff have been really good at welcoming her and making her feel at home, and us, her family. We feel secure that she is well cared for and staff respond well to requests and act in a timely fashion. Residents are treated
with respect and dignity and also with good cheer and humour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Sister-in-law of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is not fit for purpose. My brother-in-law is here on end-of-life care. We arrived today to find him in his bed, no blanket on him naked from the waist down lying in his own faeces. Pressed the carer button and waited 20 mins for a carer to turn up to clear him up. This is not the first
time this has happened, seems to be every weekend they have agency staff on, they don't care. Top it off we are in the lounge waiting for them to clean him up, we find at least 8 handover sheets given to carers with all the resident's medical details on, so we can see what everyone is suffering from. Big Data Protection policy breakage. They want £1400.00 a week for this care, an absolute joke. Please do not send your family members here for end-of-life care. They are not capable of this level of care.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

We are very sorry to hear you have had this experience. The Home Manager is currently investigating this matter and will be liaising with you today.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny L (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a bed-bound resident for three years prior to passing away in October 2022. My husband and I visited four times a week and were always greeted by friendly, caring reception staff who showed genuine interest in our family and were always equally helpful and supportive when phoned for information.
They and the nursing staff were wonderful to us when my father died. In the first town years of his care, the home had a united and family atmosphere. Led by an accessible, caring and understanding management. This last year changes in management and policy here led to many long-term valued staff choosing to leave. Food quality deteriorated as a succession and chefs came and went. The standard of food became unsatisfactory when residents are paying high fees for care. We observed a general atmosphere of uncertainty and lack of positivity among carers, with staff feeling undervalued. Despite nursing and reception care remaining exemplary. These management issues need addressing ad the staff and residents deserve better.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for your review.


We are very pleased to hear that overall your experience was a positive one.


The change in Management has now enabled the home to have more focus and stability and the staff morale is boosted once again. Your comments are very valued and appreciated in order to ensure a better experience when staying in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in April 2022, he had been a resident of Hythe View for a year and was always well looked after. The staff were very kind and supportive at a difficult time. My mother is also in Hythe View, she is also well looked after and received a lot of support from the staff when my father
passed away. There is always a positive attitude from the staff and they are always willing to help. The home is always clean and tidy with no nasty smells!

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for such a lovely review. Your dad was loved by all - a true gentleman. Mum is a treasure too and everyone adores her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for about a couple of months. Whilst at first it was difficult for her, she has now settled in really well, with the staff really looking after her. The staff that I have met are caring, attentive and keen to discuss/resolve any issues. I would highly recommend Hythe View.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for such a kind review. We are glad your mum is settled and happy


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin G (Husband of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in Hythe View for more than 6 years. Over this period she has received consistently good care. My only concern has been when the ownership changed and there have been 4 managers over the time. I hope now for a stable period. As time has passed, my wife becomes more handicapped
and naturally, we hope that our loved one is not suffering too much. I am confident that with the professional staff who care, she is in the right place.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you Colin for your review. I would like to assure you that the management is stable and everything in the home is settled and will only improve. I hope this puts your mind at ease but please always speak to the Home Manager if you have any concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann R (Sister of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister 93 was admitted to Hythe View in December 2021 and she is very happy there as the care she is having is very good and receives all the attention she needs. A great thank you to Hythe View

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for your kind review.
It is always lovely to hear that both residents and family are happy with the care we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always had close, personal, excellent care from all staff, nurses and management.

Reply from Judith Knight, Operations Director at Hythe View

Thank you for your kind review; it truly means a great deal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Power of Attorney of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

There would be too much to write on this form, but if you would like to contact me I would be happy to explain. Unless something is done with this home to improve the resident's well-being, then I will take the problems further. So far, nobody has listened to anything I say. Please speak to me.

Reply from Judith Knight, Operations Director at Hythe View

Hello, I am sorry to hear of your dissatisfaction. Could I ask that you contact the new Home manager, on site, to escalate your concerns. Many thanks


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sian W (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Hythe View for our mother, after visiting quite a few. She'd been in a Nursing Home in another part of Kent which suddenly closed down, and we were fortunate that a room with a lovely view was available for her. She spent three very content years at Hythe View until her death in mid June
2022, although the terrible frailty of her very late nineties meant that her last months were spent in bed. The nurses and carers, and support staff, were consistently professional not only with Mum but also with me and the rest of the family. Covid 19 precautions were implemented early and stringently. I found the nurses in particular were proactive with her healthcare needs, not waiting for me or other relatives to suggest treatment options. The manager in charge in 2019 was one of the reasons we selected this home, and on her retirement, she has been replaced with a manager equally experienced, accessible and knowledgeable. All staff are recruited with care.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for such a lovely review. The team at Hythe View were honoured to care for your Mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter D (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mother went into Hythe View at the end of her life. So she was very poorly instead and obviously unsure of her surroundings. She had a lovely room with sunlight through the windows. The staff caring and nursing were excellent and my sister and I observed this as we visited every day for 3 weeks.
They treated her with the utmost dignity and love. They were very patient with her and tried different methods to get her to eat and drink. If we were to pick an environment for our mum to pass away, it would be here having her hand held by a member of staff. Excellent care.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for your kind review, especially at this very difficult time for you and your family. It was an absolute honour caring for your dear mother at Hythe View. We all send our condolences to you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is settling in but remains anxious when other residents enter her room and carers take a while to answer her call bell for support. Items have been taken from Mums room. After 2 months majority of the care staff still not competent in assisting Mum in putting her hearing aids in. Today Mum had her
left one in her right ear. Mum enjoys the sea views from the dining and day rooms and is desperate to move to a first floor (reception level) sea room.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

All reviews are valuable to the care home so we can continue to improve the services we offer. If there are any issues with the care or home it is best to raise these with the Home Manager so these can be rectified at the earliest opportunity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Daughter-in-law of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Hythe View from another care home in January due to the other care home closing down. From the moment she arrived all the staff made her feel very comfortable and special even through the Covid restrictions. She has settled very well and we have no worries about her care as
the staff are so friendly, caring and seem to love their jobs. Everywhere is clean including all the residents and from what we have seen she joins in and enjoys the activities provided. Excellent work, thank you for all your help and care.

Reply from Angie Peterson, Client Relationship Manager at Hythe View

Thank you for your lovely review of our care home and team. We love having her here and caring for her and are so pleased she has settled so well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia G (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hythe View from January 2016 until her passing (not from COVID) in January 2021. She had Dementia and eventually required total care. Throughout this time we have been indebted to the staff for the professional expertise, care and humanity with which she was treated.
Under
the excellent leadership of the Manager, we have seen how the staff have pulled together during the very challenging months of the pandemic, with dedication, commitment and self-sacrifice, to ensure that the high standard of care was maintained. At all levels – from communication to nursing, to caring, to cleaning – the staff have been consistently kind, cheerful, considerate and compassionate.
They guided us with sensitivity and expertise through the end-of-life process, ensuring my mother’s passing was dignified and peaceful - despite COVID restrictions. It has been a great comfort to know that we could entrust our mother to their compassionate care over these last, difficult years.

Reply from Sharon Feleppa, Manager at Hythe View

Thank you for this review.
As with all 'families,' the relationship only works if it is two way and we have been delighted to care for this dear lady and interact with the whole family, who have been tremendously supportive of all that we strive to achieve to improve the lives of those in the Hythe View community.
The current Covid-19 restrictions cannot and must not detrimentally affect the necessity for families to spend precious final moments together and we at Hythe View ensure that we do everything to facilitate this whenever possible, whilst respecting current guidance. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine K (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn't have wished for a better place for my mum to live and be cared for. We were that happy that my dad chose to spend the last 3 week of his life there too. All the staff at High View became part of our family, they were so caring and friendly to us all whenever we visited. Nothing
was too much trouble, whatever we asked for was seen to straight away. The activities provided are great, lots of music which the residents loved, including my mum, to see them singing along or tapping their hands or feet was great to see.

Reply from Sharon Feleppa, Manager at Hythe View

Thank you for this review, it is always a pleasure to care for all of our residents and believe me I, as Manager, I feel humbled and honoured when someone chooses Hythe View to make their home. We strive to reach a happy balance of joyful and calm in the home so that it is a place where you are equally contented living life to the full or enjoying the tranquillity and beautiful views. Thank you for this review. Sharon


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham F (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you to Hythe View for meeting Mum's needs while she stayed there, particularly during a very difficult time all round. We feel that she was well cared for, and nothing was too much trouble. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Son of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at a few nursing homes, we knew as soon as we walked into Hythe View it was the one for our Mum. We were made to feel welcome by both the Manager and staff. We knew there would be a few teething problems as Mum was very independent and liked her own way, but they soon smoothed them out
and Mum was very happy there. She always said she wouldn't want to live anywhere else. We wouldn't hesitate to recommend Hythe View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Daughter of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hythe View is everything I could wish for in residential care. The staff are caring and considerate and treat mum with dignity. The rooms are well equipped. Many with lovely views over the town and the sea. The management and senior nurses keep me well informed and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Hythe View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Hythe View is calculated as follows: ( (232 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hythe View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Claire

Claire Sherwood

Job Title: Home Manager

Joined: 2022

Claire joined Integrum Care Group on 1st November 2022.


She has been a Home Manager for 6 years and has worked in Social Care for 15 years. Claire has previously worked closely with Skills for Care and co-chaired the Registered Managers Networks and is qualified as an Infection Protection & Control Link Practitioner.


Her goal is to create an outstanding home with empowered staff, delivering person centered care. The aim is to ensure all residents enjoy a meaningful, safe, and relaxing experience in the home. Staff and residents’ well-being is an absolute priority.


Claire champions safe, effective, well led, caring and responsive care in line with Care Quality Commission regulations and standards.


Daniel

Daniel Harrison

Job Title: Home Administrator

Joined: 2022

My name is Dan and I am the Home Administrator at Hythe View, I joined the company in April 2022 after a decade in the travel industry including stints as cabin crew and a Commercial Manager for a tour operator. I had the opportunity to travel extensively but these days, I’m much happier with my feet on my ground as I’m dad to two boys and a dog!


When I was a child, my grandma would often take me to the care home where she worked. When I as a teenager my Mum went to University and trained to become a Nurse. During the COVID-19 Pandemic I worked as a carer and realised how hard but rewarding care work is. I’m so happy to be a part of the team here at Hythe View.


Deborah

Deborah Lawrence

Job Title: Activities Coordinator

Joined: 2023

Debbie is the activities coordinator at Hythe View.


Fairly new to the role but brings a wealth of experience having wrked as an activities coordinator in several homes prior to joining Hythe View.


As well as being busy ensuring all the residents have enjoyable and fulfilling lives at Hythe View, Debbie also does lots of crafting for charities such as MIND, British Heart Foundation and Cancer Research.