Iden Manor Nursing Home

Cranbrook Road, Staplehurst, Tonbridge TN12 0ER
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9.7 35 Reviews
  • Iden Manor Nursing Home, Tonbridge
Iden Manor Nursing Home provides the very best nursing and residential care for the elderly, frail and vulnerable. Iden Manor also offers a specialist dementia wing within the home

The home offers day care, respite care and long term care.

The setting is in a Victorian mansion with turrets and vast windows looking out onto beautiful grounds that provide a haven for wildlife.

This lovely home was established in 2003. From the very beginning it has been run with a focus on quality in all things with an unswerving commitment to care.

The staff at Iden Manor Nursing Home welcome all inquiries and visits.

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Care Provided by Iden Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hoama (Staplehurst) Ltd
  • Person in charge
  • Jean Reeves-Yates (General Manager)
  • Admission Criteria
    • Pre Assessment
    • Ages from 30 to 120
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Iden Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,795 – £1,895
    • Self-Funded Residential Dementia Care £1,795 – £1,895
    • Self-Funded Nursing Care £1,795 – £2,600
    • Self-Funded Nursing Dementia Care £1,795 – £2,600
    • RESPITE Self-Funded Residential Care £1,795 – £2,600
    • RESPITE Self-Funded Residential Dementia Care £1,795 – £2,600
    • RESPITE Self-Funded Nursing Care £1,795 – £2,600
    • RESPITE Self-Funded Nursing Dementia Care £1,795 – £2,600

  • Excluding FNC where applicable
  • (these prices are only a guideline, please contact Iden Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home encourages visiting at all times, however visitors are respectfully asked to phone ahead if they intend to visit during unsocial hours, so provisions can be made for visiting that will not disturb other residents


  • Parking

  • Limited parking is available on site of the home for visitors


Iden Manor Nursing Home Reviews (35)

Total of 35, showing 1-20
9.7

Iden Manor Nursing Home has a Review Score of 9.7 (9.720) out of 10, based on 20 reviews in the last 2 years. Over all time Iden Manor Nursing Home has 35 reviews.

Overall Experience

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  • 5
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Date Published

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Review from Christine W (Wife of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly, caring home in glorious grounds. Nothing is too much trouble and the staff have gone out of their way to accommodate my husband who can be a difficult patient. The home manager has always made time for me when I have a query or question and there is always a cup of tea available.
I am so thankful that my husband is in a happy environment where he is encouraged to thrive.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for your lovely words, it is always our pleasure.


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Review from Sarah A (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly, and helpful. My friend has been a resident for a few months. The property is clean and tidy, hygiene is immaculate. The residents have ladies who do the entertaining with them, for example bingo. The staff cannot do enough for you.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for your lovely works, we always love to hear that we are on the right track. Providing quality, personalised support for those living at Iden Manor is a commitment each and every staff member makes.


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Review from Steven M (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautiful facility with a host of great carers and nurses who are always on hand to either assist or just ready with a cheery word. The room is large and comfortable which we could fully personalise for dad. There are daily activities and residents are encouraged to participate. Dad is very happy
there. He never has a bad word to say even if he does forget where he is. He has total freedom to wander the house or grounds and we feel relaxed knowing that someone is keeping theirs eyes on him. The staff are always open to suggestions or alterations in dad's car plan. The lounges are huge and lovely. You can sit alone and quietly or with others. There is so much space!

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for your lovely words. It is always a pleasure to hear that our residents are enjoying being with us and that our residents families are reassured with this.


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Review from Delphine H (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible personalised care and support for my mum who has dementia and gets very anxious. Staff really pay attention to her emotional welfare alongside great practical support and care for her physical needs. Always very welcoming and hospitable when I, and other members of the family, visit. And
it is a huge relief that mum is in such a kind and caring environment.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for you kind words. It is important for us to know what is working, so that we can continue to strive for excellence in our personalisation of care and support to all.


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Review from Deirdre C (Sister-in-law of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Iden Manor my sister in law has been welcomed and treated with respect and dignity as well as care and compassion. Having left her last care home because they told us they could no longer care for her, she has found it quite hard to adjust to her new surroundings and the fact that it
is a bigger home, with more people needing care. The manager is always on hand to answer any queries that we may have and has been and continues to be a great support to both the family and my sister-in-law in what has been a traumatic few months for all concerned. The staff are friendly caring and compassionate and they try to cater for all needs which in a larger home is difficult to achieve. The home is always clean and tidy and the rooms are lovely with beautiful aspects from their many windows. We all feel very fortunate that we found Iden Manor and that they had space at a time when we needed it and in time we hope that my sister-in-law will be happy and content there.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely words. Adjusting is always challenging and we will continue to do all that we can to support as smooth a process as possible for both your sister-in-law and yourselves.


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Review from P S (Sister of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Iden Manor in December 2023, and the manager and staff have been very attentive and helpful in making her settling-in months as smooth as possible. I feel that my sister is treated in every way as a person with particular needs and quirks. Every concern and suggestion made by myself
and my sister's husband are not just listened to, but acted upon, from the furnishings and arrangements of her room to her needs for personal care and monitoring. Several months on, I am grateful to be experiencing a new peace of mind regarding my sister's well-being. Iden Manor provides a really home-like setting for its residents as well as a social environment that my sister can participate in or withdraw from as her mood and wellness each day allow.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for taking the time to provide a lovely response. Your sister is a remarkable lady, who deserves only the best. I am so pleased you are able to feel safe in knowing that she is safe and well. Please keep sharing ideas, and we promise to keep listening and acting so that we can be and provide the best and most personalised approach that we can.


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Review from J S (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Took Mum a while to settle in, but she now sees it as home, and the added touches of the snack bar, tea and coffee whenever, and the beautiful gardens have really helped. All the staff seem amazing particularly one lady who really helped her settle.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely review and thank you for entrusting us with your mum. I know moving in was hard for you both, and I am so pleased the team was able to support you with this. She is amazing and such an integral part of the Iden family.


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Review from M H (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff nothing is too much trouble. It is good to know my husband is in a safe and happy environment.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely feedback, we will always continue to do our best.


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Review from Natalie M (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So welcoming and friendly. A very calm atmosphere. I'm very happy with where my mum is residing. My mum was clean and well dressed with her hair all neat and tidy. Was offered a cup of tea and biscuit.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you very much for the lovely review Natalie. We absolutely love having your mum staying with us.


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Review from Stuart O (Respite Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred from hospital, following sepsis, for assessment before returning home. I entered the care of Iden Manor Nursing Home on the 10th of January 2023 and left there for home on the 1st of February 2024. I am extremely grateful for the care I received from all of the staff. They were all
kind to me and treated me with respect and understanding.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the feedback, it was a pleasure having you stay with us and lovely to hear you are doing so well at home. Take care.


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Review from K S (Daughter-in-law of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the manager when I was looking for a respite placement for my mother-in-law I found responses to be quick and informative. Needs changed quickly and instead of looking for a 2-week respite placement, I was changing to CHC-funded end-of-life care. Iden Manor accommodated this
with no difficulty and my mother-in-law moved in. The staff were all very welcoming, extremely caring and very respectful of my mother-in-law's dignity at all times. They made family very welcome and we were able to come and go at any time of the day or night. They offered great support to family members by offering them food and even making up a bed on one occasion for us. I was involved in the care plan and my input was valued and acted on. Whilst our ideal would have been for my mother-in-law to remain at home this was not feasible but we found that Iden Manor provided the very best of care right up until the end. Words do not truly convey our gratitude to all the staff on the Good Shepherd unit, you are amazing people.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely words. It truly has been our pleasure.


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Review from Rachel B (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother during the last months of her life by Iden Manor made those last months the best they could be for her and us. The staff were patient, caring and kind. I am most grateful and have no hesitation in recommending your home.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you, Rachel. It has been our pleasure to have been a little part of both of your lives. Take care.


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Review from Maureen S (Friend of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Iden Manor Nursing Home, all the carers are nice and respectful to the residents. The home is always spotless. The residents are well cared for. I would recommend this home to friends and family members.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely review, it is always our pleasure.


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Review from E B (Wife of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband during the last weeks and days of his life was good-humoured, patient, watchful and unfailingly kind. I was in and out of the home three or four days a week so had ample opportunity to observe examples of best practice. I am thankful, too, for the sensitivity shown to him
and to me during the final hours of his life. I will never forget the care we both received.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for your lovely words. It has been our pleasure and privilege to be a little part of your lives.


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Review from N M (Sister of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident for 22 months. I visit him regularly and have always received a friendly welcome from staff. Iden Manor always looks and smells clean and fresh and the residents present as well cared for and content. On a one to one basis I am so pleased that my brother is being treated
with dignity and kindness. Staff also seem to be well trained in understanding how dementia affects residents, like my brother, responding with extreme kindness when he is confused or anxious.
It is such a relief to see that my brother now receives appropriate care both physically and emotionally. Over the last two years the staff have had the huge challenges of Covid outbreaks as well as cuts in water supply. Through all this, I’ve only ever seen staff staying calm and not panicking. It is a lovely residential home all round.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely feedback, the well-being of our residents, as a whole, is always our focus.


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Review from Brenda C (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always have a warm welcome. Nursing care is good. Staff are very kind.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you, Brenda; we will continue to do our best.


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Review from Wendy D (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Iden Manor since July 2021. Her care throughout this time has been excellent. She waxes lyrical about how wonderful everyone is, how the food is superb (she’s gone up 3 dress sizes since moving in!) and how much she loves living there. There are very regular activities including a lot
of visiting entertainers. There really is something for everyone. The attention to detail is great, birthdays are always celebrated with cakes, banners etc. Mum's party for her 90th was wonderful.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you Wendy for the lovely feedback, it is always our pleasure.


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Review from C S (Wife of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I think the care home is very good but am concerned that on a number of occasions, the lounge is left unsupervised which I have mentioned once before.
Being a regular visitor each week, this has become quite noticeable. Although on some occasions, the duty nurse is there, they usually have
their head down doing their own work.
It would be good for residents to be offered cut-up, fresh fruit in the afternoon, not necessarily every day, as an alternative to cake. It is not possible for my relative to bite into a piece of fruit which could well be the case for others.
Those who cannot stand up and walk to the cart need to be asked if they would like anything periodically during the day.
Majority of staff are very good and spend some time chatting to some residents.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you so much for your feedback, it is always with this that we can continue to grow further in ensuring true person-focused interventions. I am sorry you are finding the lounge unsupervised, as you will be aware, we have many lounges, with our high dependency lounge always having at least one staff member but usually two to three, ensuring the safe well-being of residents ensuring continuous supervision. However, our Grand Hall, Regency and Orangery have staff present who move between the areas to support and tend to needs, as our residents in these areas do not require constant supervision. As you mention, the nurse is often present also. I'm ever so sorry if this message has not been clearly communicated, I will add to the agenda for the relatives meeting.
Fruit is always a great snack and available throughout the day. We are very excited that our new kitchenette area is enabling easy access for all staff, residents and visitors to drinks and a variety of snacks any time, day or night.


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Review from N L (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that my mother is in this particular nursing home. She is treated with care and dignity and manages to have a laugh with everyone! The home is professionally run to high standards and the staff are exceptional. Hats off! When you arrive at Iden Manor Nursing Home, you are always greeted well
and always seem relaxed. A tough job well done.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for such lovely feedback. I will share this with the fabulous, dedicated team I have the pleasure of leading.


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Review from Helen H (Niece of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at Iden Manor Nursing Home since mid-January 2023. She has settled in brilliantly and loves the setting and the staff. She has really gained confidence since going into Iden and is very content and happy. The staff are always cheerful and helpful and there's a real sense of community
and family within the home. Her only complaint is that there's not much in the way of religious worship at Iden, which is very important to my aunt.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you for the lovely review, so pleased your aunt is happy with us. We can certainly look to improve the availability of worship opportunities for her. Leave this with me.


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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Iden Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Iden Manor Nursing Home is calculated as follows: ( (164 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Iden Manor Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

We have beds for residents in our older and frail and living with dementia services and we are supporting short respite and daycare. Please contact us to see how we can help you.


Awards / Recognitions (0)

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Meet the Team (1)

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Jean Reeves-Yates

Job Title: Home Manager

Joined: 2022

“I am very excited to be given the opportunity to lead the fabulous team within the magnificent home and grounds of Iden Manor. I was initially drawn to the home, in the role of quality assurance manager by the splendor of the surroundings, the person focused values of the owner, but have since come to truly respect and admire the care, support and affection the team share with the residents and relatives within the home. It is so wonderful to be part of a team who care about our residents, not just for them.
I, have been within the care industry since I was a young 18yr old girl, working as a healthcare worker in a nursing home, and shortly after commencing my mental health nurse training. I have always been passionate that the care and support that I offer is the best it can possibly be, and thus have continued to gain a breadth of experience in many different areas of health and social care, including obtaining MScs in both mental health and social work, and managing health and social care, and continued to also teach within both NHS and private care settings. Supporting people in need is such a privilege and one of the most rewarding jobs, challenging at times yes, but immensely rewarding. I too have travelled the journey with my mother when she was diagnosed with dementia, and I am fully understanding and empathetic as to the emotions, challenges and worries that are associated with having others caring for someone so precious. That is why I am so pleased to be with a team whom I am proud to say can deliver that caring, effective, responsive safe and loving environment we all want.”


Frequently Asked Questions about Iden Manor Nursing Home

What types of Care is Iden Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Iden Manor Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Iden Manor Nursing Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Iden Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Iden Manor Nursing Home to the centre of Tonbridge?

12.8 mile(s) as the crow flies, distance by road may be significantly further.