Review from Roz C (Wife of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

I have been overwhelmed by the friendly welcome, care and kindness shown to my husband and to me by all members of staff, that is prior to, and since his admission. Iden Manor Nursing Home is not only a wonderful and interesting building but it is also set in beautiful, peaceful surroundings, which

together with the caring staff, must be beneficial to patients' well-being and reassuring for friends and relatives. Although residents in The Good Shepherd secure wing for dementia patients, it is good to know that the main building and grounds are available to those residents when accompanied. The atmosphere of Iden Manor can be likened to that of a friendly, informal hotel or home. Even the mammoth problems of lack of water supply were overcome. Well done and thank you.

Reply from Jean Reeves-Yates, General Manager at Iden Manor Nursing Home

Thank you and it is lovely to hear such a positive experience. It is our honour and pleasure to be part of such fabulous people's lives

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Review from Andy G (Son of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

The care my father received at Iden Manor was in every way excellent. The staff treated him with dignity and engaged in such a kind and lovely way that left me deeply touched. They were always trying to keep him occupied, and we felt that he was safe and being well attended to.

Reply from JC Baya, Manager at Iden Manor Nursing Home

Thank you for your review and comments. Very much appreciated and will share with all the staff.

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Review from T M (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience

My father was assigned Iden Manor as part of a care pathway following an accident. They have been amazing, positive, kind, genuine, helpful and welcoming. My father came home today after 3 weeks and I know they have been instrumental in getting him home. Thank you so much!

Reply from Umbreen David, Managing Director at Iden Manor Nursing Home

Thank you for your positive review, such feedback means a lot to our team. We are so pleased that your father has successfully been able to return home and we are delighted to be part of his recovery journey.

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Review from A G (Son of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience

Dad entered Iden Manor after losing his wife to cancer. He has had Parkinson's Disease for 20 years. The home welcomed him in during a difficult time with Covid raging and despite him being very agitated whilst settling in they treated him very kindly and professionally. They certainly know how to deal

with those suffering from Parkinson's and dementia. The manager is excellent.

Reply from J C Baya, Manager at Iden Manor Nursing Home

Thank you very much for the review. At Iden Manor we always strive to deliver person-centred care and treat people with dignity and respect.

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Review from R G (Son of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

Really great care during incredibly hard times, and involving extremely difficult circumstances. Special mention should go to one gentleman for his great leadership even during his own health challenges.

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Review from S B (Respite Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

I was admitted to Iden Manor late March 2020 having been transferred from hospital due to the virus and lack of beds. I spent appropriately 6 months at Iden recovering from being a drinker and a fall due to this which damaged my knees. The nursing staff and all the backroom staff who looked after me

couldn’t have been better, first-class all of them. At the end of August, it was time to go home. They all helped to get me off the drink which I so greatly appreciate from them and a route that I will never go down again now I have my life back. A very big thank you from me and my family for all the hard work you put in to save me. Mean that from the bottom of my heart. Many thanks.

Reply from Peter Ellis, Manager at Iden Manor Nursing Home

Thank you for the review. We are always pleased to be able to help someone get their life back on track. We hope you stay well.

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Review from Laura W (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

My mother has been in Iden Manor since August 2019 and we have nothing but praise for the management and the staff there. Like many elderly people, my mother wasn't keen on going into a care home as she would have preferred to have stayed living independently. However, following two nasty falls and

two broken hips, it became clear that there was no other option for her. She has a nice room with ensuite facilities and mixes with the other residents during the day and during a range of laid on activities. She gets three meals a day plus cake and biscuits - together with lots of tea! She has made friends with other residents and feels safe - which of course is very important. The team have kept us informed of all the precautions they have taken relating to Covid-19, including regular testing of residents and staff. The home remains virus-free as I write this. I have no hesitation in recommending Iden Manor to anyone who needs a caring and good home for their elderly loved ones.

Reply from Peter Ellis, Manager at Iden Manor Nursing Home

Thank you for your kind review. At Iden Manor we strive to make every resident feel special and to treat them, and their loved ones, with dignity and respect.

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Review from Beverley B (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

Our very dear friend was admitted to Iden Manor Nursing Home for end of life palliative care. We visited every day and during a very sad time both he and we were treated with the utmost sensitivity and kindness. For the brief time he rallied as symptoms were brought under control he was as happy as

he possibly could be, frequently praising the quality of the food, the surroundings and the amazing staff; all of whom showed him warmth, respect and thoughtfulness. At the end, he was not alone and was made very comfortable. His passing was peaceful as he would have wanted. We are extremely grateful to all at Iden Manor for the support and warmth shown to us all.

Reply from Peter Ellis, Manager at Iden Manor Nursing Home

It was our pleasure to care for your loved one. Thank you for thinking of us at this time.

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Review from R H (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Overall I'm very happy for my mother to be a resident in Iden Manor Nursing Home. They keep me informed of issues and the nursing care is excellent. The staff are helpful and friendly. There is a good choice of food, quality and quantity both fine. The day room and her own room are both comfortable

and warm. The entertainment is varied and excellent.

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Review from Steve M (Son of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience

My father spent 6 months at Iden Manor and I was a frequent visitor to the Good Shepherd unit where he lived. In that time I was able to take an objective view of the running of this care/nursing home. The overall management is excellent and I never found any of the staff with other than a very caring

and considerate attitude toward the residents. Facilities are good and there are regular activities in which residents are gently encouraged to participate. The home is secure and each of the staff are very attentive in the admission of visitors whilst ensuring doors are firmly locked on their departure. The cleaning is methodical and is to a high standard and I never found any cause for comment, let alone complaint, in any of my walkings through the home or in visits to my father’s room. I have no hesitation in recommending Iden Manor as a Care home offering excellent care and support where residents are treated with a gentle dignity in an atmosphere of calm which the home encompasses.

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Review from H E (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

Iden Manor feels like a 'home' and Mum has settled in very well. The staff work hard and know all the residents so well.
There is a varied amount of activities on offer and relatives are made to feel welcome at all times. The home is set in stunning grounds and residents enjoy good food and lovely

private rooms with fabulous views. We were all made to feel welcome and part of a 'big family'.

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Review from Elizabeth C (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience

My relative is a resident at Iden Manor and has been there for six years. During this time she has received excellent person centred care. Staff are kind and caring and open to suggestions and conversations with relatives about the persons changing care needs. The Management Team our interested in their

clients and the relatives and any issues which arise are listened too and dealt with quickly and in an appropriate manner. My relative is happy and settled at Iden Manor and I am very grateful for all the care and kindness she receives there. Well done Team! Keep up the good work.

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Review from J H (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience

No one wants to move into a care home of course, but Iden Manor is as good as it gets.

The care is excellent and staff to residents ratio is high. It is homely. Relatives are welcome any time. The resident chefs make healthy food with plenty of choice from local sources. Activities are simply A1.

Rooms are large. Staff are friendly, approachable, professional and caring. My mother is comfortable, safe and content.

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Review from Fiona A (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience

My dad stayed with Iden Manor until he passed away earlier this month. The staff in this care home are all lovely, take the time to make you feel at ease and have paid great care and attention to my father who needed a lot of assistance over the three years that he was there. Whilst he could not participate

in activities, the home to run a lot of activities for those who are able and it seems to be a very friendly and happy place to stay. The care given is excellent and I would highly recommend them.

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Review from Margaret S (Sister of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience

My Sister was a resident of the Good Shepherd unit from November 2017 until her sad passing in February 2018.
The home is of an excellent standard and one of the nicest that I have been in. The staff ratio to residents was excellent and nothing was too much trouble.
I cannot stress how much the care

and compassion that all of the staff gave to her during her brief stay, helped us to cope with her illness.
The staff, from the cleaners, right through to the management were so friendly and always had time for a quick chat.

Finding the right home for a loved one is very difficult, but I would have no hesitation in recommending Iden to anybody.

All I can say to all of the staff is thank you for taking good care of her and preserving her dignity whilst she was with you. It meant a great deal to the family.

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Iden Manor Nursing Home

Care Provided by Iden Manor Nursing Home

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Funding & Fees Guide for Iden Manor Nursing Home

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