Barchester Newington Court Care Home

Keycol Hill, Newington, Sittingbourne ME9 7LG
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9.7 59 Reviews
  • Barchester Newington Court Care Home, Sittingbourne
Newington Court Care Home is situated in the village of Newington on the outskirts of Sittingbourne. A professional team provide first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in cooking, hospitality, organised activities and regular music therapy sessions for all residents.

Suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Care Provided by Barchester Newington Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phillis Dzowa (General Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Barchester Newington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,899
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Newington Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome without an appointment.


  • Parking
  • The home has own private car park for visitors.


Barchester Newington Court Care Home Reviews (59)

Total of 59, showing 21-40
9.7

Barchester Newington Court Care Home has a Review Score of 9.7 (9.718) out of 10, based on 11 reviews in the last 2 years. Over all time Barchester Newington Court Care Home has 59 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot express how thankful I am to all of the staff. My mum has been shown the best care and has been able to lead a dignified life. We had an absolutely wonderful afternoon of activities and it made such a difference seeing all the residents laughing and enjoying the day. Thank you to all the staff
and carers.

Reply from Phillis Dzowa, General Manager at Barchester Newington Court Care Home

Thank you for a lovely review. The staff take great pride in looking after your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Very good. Pleasant and very helpful.

Reply from Phillis Dzowa, General Manager at Barchester Newington Court Care Home

Thank you for a great review and the staff are very delighted. We are glad to provide you with the best care.


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Overall Experience  Overall Experience 4.0 out of 5

My dad arrived at this home in April/May this year during lockdown via the hospital. Mum and I were really worried as we didn't know what was going to happen to Dad as his dementia had got quite bad, as had his health. We were told that Dad wouldn't be allowed to come home because of his needs and was
placed here; we are so glad he was. When we were allowed visits outside Dad looked very clean and well presented, and as the visits went on, he looked healthy and happy. This has put our minds at ease now, we know that his care from all the staff including nurses, carers and even the admin staff are committed to their duties and go above and beyond to help and reassure us that Dad is well looked after and he has what he needs. The staff are very professional and can't thank them enough for all their hard work and keeping everyone safe from this virus. We look forward to meeting them face to face when allowed. Thank you to all the staff at Newington Court Care home.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you so much for your very kind review. The staff here are fully dedicated to all our residents and making sure they get the best of care.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Newington Court since 2015, she is very happy with the care provided and always speaks highly of the carers and staff. I have had a garden visit with her since Covid-19 and everything was very well organised and clean. The staff are always friendly and helpful.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you for your review. It is a pleasure to look after your loved one.


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Overall Experience  Overall Experience 4.0 out of 5

I live in New York City and it's so hard to be apart from my dear mum. The staff at Newington Court have done everything they can to make it easy to communicate with my mum and keep me updated on her progress. The staff are wonderful and caring. I really don't know what I would do without them. The
facility is great with a lovely garden area and dining room. The bedroom gets lovely light and is big enough for Mum's wheelchair. My only concerns are the sometimes lack of night staff on duty. In an ideal world there would be more staff overall, but especially at night. I wish the staff could be paid a lot more as they are wonderful and works very hard. The COVID world has turned everything upside down, but I must say how well Newington Court has dealt with containing the situation and organizing garden visits and calls etc. Mum enjoys the food at Newington too, so a big thank you to the kitchen staff. We long for the days when Mum can get back out on a day trip/pub lunch. Hang in there everyone!

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your review. We are very pleased that you are happy with the care and that we have managed the COVID situation well. We too hope to get back to normal, whatever that is.


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Overall Experience  Overall Experience 5.0 out of 5

The care our mother received at Newington Court over the last four-plus years has been gold standard throughout. We have been kept informed meticulously about her health and well being.
The staff always had time to talk to us about any problems and looked after Mum’s personal care to a very high standard.
They took time each day to talk to her as she was bed-bound.
We are so grateful to all the staff who looked after her and wouldn’t hesitate to recommend to anyone else.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your comments, we loved looking after your mother and the staff miss her. The staff loved the chocolate and biscuits that you sent.


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Overall Experience  Overall Experience 5.0 out of 5

My relative is being cared for at Newington Court. She receives the most fantastic care. Every time we visit, she is always clean, very well presented and treated with the utmost respect. As well as the care being excellent, she says the meals are tasty and delicious. She is very settled and happier
than I have seen her in a long time, thanks to all the staff there. All staff are welcoming, which has given our family great peace of mind that she's happy and content at Newington Court. Staff at all levels go above and beyond to ensure they deliver the highest level of care. Well done to everyone who is involved with her care and Thank you.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your fantastic review, we all work hard here to give the residents the best care and happiest lives.


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Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three months of her life at Newington Court. She was bed-bound and we were so impressed by the kindly professional care she was given by the staff. At all times they treated her with respect and tried to make her as comfortable as possible and alleviate her suffering.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your very kind review. We consider ourselves privileged to look after people at the end of their life.


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Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Newington Court for nearly 3 months and this is her second care home. I am really impressed with the care Mum is receiving. The staff are very professional but in a friendly manner. My mum is eating and enjoying the food. She is clean and well presented and her washing and ironing
is first class, which is so important for Mum's dignity. Mum is happy and content most of the time.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your lovely review. We love having your mum in our home. It means so much to the staff to recieve such feedback.


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Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my husband receives. The staff are really good with him and understand the complexity of his condition. There is a lovely atmosphere in the home and I am happy to leave him in their care. I visit every day and the staff make me very welcome. My husband is receiving NHS
funding so I have no comment on value for money.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you so much for your review.


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Overall Experience  Overall Experience 5.0 out of 5

This facility is blessed with truly amazing people, carers, nurses, activity, admin, housekeeping, maintenance and chefs. The quality of care mum received was unbelievable, nothing was ever too much trouble. She was always treated with dignity and respect by everybody involved in her care. She thought
it was like a wonderful hotel, with happy, friendly staff, she loved it.
On mum's passing, the staff shared in my loss with heartfelt compassion. It meant so much to me, I will not forget that.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you so much for your review. Your kind comments mean so much to the staff here, we loved having your mother at Newington Court.


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Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 15 months, arriving extremely thing, frightened and confused,
From the outset the staff were patient and understanding, so gradually he settled and became calm and comfortable. In addition, my husband gained weight and is now back to his correct weight. He is always
treated with respect and dignity, they are aware of his foibles and preferences and ensure his individuality is preserved.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your review.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunty was only as Newington Court for a very short period of time but she loved it there. Her care was second to none, they took her out on day trips and made her last days as happy and comfortable as possible.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your review.


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Overall Experience  Overall Experience 4.0 out of 5

Having become almost totally immobile, my mother became a resident here in April 2018. I have been pleasantly surprised how quickly Mum has become settled here, after leaving her home of 65 years. My brother and I have both visited her several times most weeks and almost always find her in good spirits.
She has a good rapport with the staff who soon got to know her preferences. After lunch she likes nothing better than to be transferred to her favourite armchair by the window. She also likes to spend an hour or so in the garden when the weather permits.

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home, where the staff truly care about the residents in their care. Highly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

We had to find Residential Dementia care for my Mother when my Father, who had been her carer suddenly passed away. My sister and I had no idea what to look for, what questions to ask, didn't know any processes, it was a new situation to the both of us.
We looked at quite a few places, but Falcon Place
stood out as being right for her.
The staff were amazing, answering all our questions, (no matter how many!) helping us through the process and making things happen quickly and smoothly.
Mum is safe and stimulated now, with a small, very caring team looking after her. Making the decision for Mum to have 24-hour care was a very difficult one, but the team at Falcon/Newington have made it as easy as it's likely to be.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your review and we are so pleased that your mum has settled well.


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Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely, however there is a constant change of nurses.

Reply from Amanda Oxley, General Manager at Barchester Newington Court Care Home

Thank you very much for your feedback. We have now recruited nurses again following 2 moving on to a different career path, so we are back with consistency.


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Overall Experience  Overall Experience 4.0 out of 5

All of the staff at Newington Court have been friendly, helpful and supportive to my father and all of his visitors every time we have visited (ie every day).
This has been true of cleaners, nurses, administrators, all the way through the organisation.
They have always met the challenges of their
roles with a smile, a good heart and a caring, professional attitude.
I don't think we could have asked for better.

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Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Newington Court swiftly and was warmly welcomed. He has now been there for two weeks and has settled in very well indeed. The staff are lovely to him and also to my mother and I when we visit. The food is excellent and the "Memory Lane" environment seems therapeutic to all the
patients.
The staff are well-informed about dad's condition and very helpful about providing information to the family.
I am very impressed with the standards maintained there.

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Overall Experience  Overall Experience 5.0 out of 5

All staff at Newington Court are friendly, kind and considerate, not just to the residents but to family members too. The nurses are all helpful and very professional. Since Mum has been in here she has been looked after with great care and consideration. The atmosphere in the home is lovely.
My only
concern is the lack of staff on the second floor. Particularly during the afternoon. Most residents on this floor need hoisting. If several buzzers are pressed at once it is very difficult for the staff and also unfair to both residents and staff.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Barchester Newington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Barchester Newington Court Care Home is calculated as follows: ( (99 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 126 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.948 Points relating to the number of positive Reviews for Barchester Newington Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 11 Positive Reviews ÷ 11.6 = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (49)

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Meet the Team (14)

Phillis

Phillis Dzowa

Job Title: General Manager

Joined: 2017

Hello, I’m Phillis and I’m the General Manager. I have devoted over a decade of my life to the healthcare sector and I have particularly enjoyed working with the team at Newington Court. My passion for providing quality care to the elderly and vulnerable has been the driving force behind my successful career. Throughout the years, I have honed my skills and gained invaluable experience in managing a care home and I have demonstrated my unwavering commitment to the wellbeing of the residents.


My journey in the healthcare sector began shortly after completing my nursing qualification in Zimbabwe. Eager to make a difference in the lives of others, I found myself drawn to pursue a career in Elder Care. I joined Newington Court in 2017 as a Registered Nurse and I worked my way up to a management position. I enjoy staying up to date with the latest developments in the healthcare sector and networking with other professionals.


I value the opportunity to exchange knowledge and ideas that aim to enhance the quality of care that we provide.


I find fulfilment in leading my team to provide exceptional care and support to residents. As a General Manager, I thrive in creating a positive and inclusive work environment for the team, where they can be motivated to deliver their best. I enjoy actively engaging with residents and their families, fostering strong relationships built on trust and respect. At Newington Court, we understand the importance of creating a warm and nurturing environment within the care home, where residents feel comfortable, safe, and truly at home.


Amy

Amy Evans

Job Title: Deputy General Manager

Joined: 2019

Hello, I’m Amy and I am the Deputy General Manager at Newington Court.


As a Deputy General Manager, I bring years of dedicated experience in nursing and healthcare management to the team. Known for my unwavering commitment to resident care, I have demonstrated exceptional leadership abilities which I have gained from various clinical settings.


Starting my career as a registered nurse I quickly rose through the ranks, showcasing a deep understanding of nursing protocols, compassion for residents and an ability for problem solving. My passion for continuous learning led me to pursue my Level 5 Leadership and Management training equipping me with the skills I need to excel in my leadership role.


In my current position as a Deputy General Manager, I play a pivotal role in ensuring smooth operations within the nursing home. I oversee the whole team guiding, mentoring and supporting to ensure optimal resident care.


I collaborate closely with healthcare professionals to develop and implement the highest standards of care.


I am driven by a genuine desire to make a difference in the lives of residents and their families.


Anita

Anita Hallinan

Job Title: Home Administrator

Joined: 2016

Anita started at Newington Court in May 2016. She is a qualified NVQ assessor in business administration, she has had many roles in HR and accountancy roles. She provides great home support to the management team and residents and their families


Jason

Jason Wallis

Job Title: Head Chef

Joined: 2024

My name is Jason and I am the Head Chef at Newington Court. During my long career within the hospitality industry, I have had the pleasure of working at some iconic and well-known restaurants and hotels such as The Ivy and The Great Eastern Hotel. I have also worked at the Hawksmoor Steak Restaurant and the Palm Steak and Lobster Restaurant in Washington DC and London. I am looking forward to working with the kitchen team to give the residents at Newington Court nutritious and flavoursome home-cooked meals.


Reg

Reg King

Job Title: Head of Maintenance

Joined: 2013

I am head of maintenance and I enjoy overseeing the home and gardens. I enjoy making everyone welcome and helping residents make their rooms their own.


Gaynor

Gaynor Whiffin

Job Title: Head Housekeeper

Joined: 2021

I joined Newington Court as a Housekeeper in August 2021 and was promoted to Head Housekeeper in October. It is a very varied role which encompasses housekeeping and laundry. It is a pleasure to interact with our residents and their families whilst ensuring that the home’s high standards of cleanliness are maintained at all times.


Tiffany

Tiffany Gilkes

Job Title: Unit Nurse Manager

Joined: 2021

Tiffany joined Newington in 2021 as a Senior Nurse. She is a very experienced nurse and has now been promoted to Unit Nurse Manager on our Memory Lane unit. As well as superb communication skills that have enabled her to develop a good rapport with residents, their families and staff, Tiffany possesses excellent observation skills and is knowledgeable and driven.


Rachel

Rachel Olowokere

Job Title: Unit Nurse Manager

Joined: 2021

I came to Newington Court in October 2021 from my home country, Nigeria. I am enjoying my role at Newington Court, getting to know the residents and their families and working with a wonderful team of nurses and carers.


Tracey

Tracey Brunger

Job Title: Lead Activities Co-ordinator

Joined: 2023

I have been working at Newington Court since September 2023. I was promoted to Lead Activities Co-ordinator in July 2024. I am an enthusiastic and dedicated member of the activities team who is passionate about creating engaging, imaginative and memorable activities for all our residents to enjoy, both in a group environment and on a one-to-one basis. The wellbeing of our residents is my priority, and I believe it is essential to offer a wide selection of activities which benefit the residents physically, mentally, emotionally, and socially. I really enjoy helping our residents to live their lives to the full!


Lorraine

Lorraine Dobka

Job Title: Administration Assistant

Joined: 2016

I joined the team at Newington in Dec 2016 coming from a social care environment which I found rewarding. I have 30 years experience in business and admin and have a NVQ 3 in Business and Admin. I enjoy making a difference to our residents lives.


Sonia

Sonia Tajes

Job Title: Senior Carer

Joined: 2018

Sonia joined Newington Court in February 2018. She was promoted to Senior Carer in November 2021.


Claire-Louise

Claire-Louise Samuels

Job Title: Senior Carer

Joined: 2008

Claire-Louise is a Senior Carer at Falcon Place, an excellent 8-bed residential unit. It has the most homely feel and she is highly thought of by residents and their families


Rebecca

Rebecca Mepstead

Job Title: Carer

Joined: 2017

My name is Rebecca. I joined Newington Court In November 2017 as a Carer. In April 2019 I took on the role as Activities Co-ordinator and then became Head of Lifestyle. After two years I decided to return to my first passion which is care. I like to care for our residents in a way that respects the dignity of every individual in our home and promotes their independence.


Samantha

Samantha Cleaver

Job Title: Speak Up Champion

Joined: 2023

Speaking up is invaluable as this provides an opportunity to learn, improve and enhance care, ensuring a safe place for all. We want to make it as easy and as comfortable as possible for everyone to speak up and that all workers are supported in doing this. We are committed to supporting our staff to speak up to ensure the continuity of excellent care to our residents and patients and to ensure a positive work environment.